Customer Support

Strategic Customer Support Representative

Feel responsible and precise today? Join our strategic Team! :)

Our Strategic compartment of support is dealing with the most valuable clients and the most mysterious cases. We are handling organisational issues with ease and we can can charm the pickiest clients. Are you feeling like you belong here? Then we are waiting for your CV!

 

About Emplifi

It’s official, global digital marketing spend reached a record high of around $340 billion in 2020, and the future of CX management and social media spend is at the heart of every organization. This is why Emplifi has brought together world-leading specialists in everything CX and marketing related, to help innovative brands gain the insights they need to meet fast-changing expectations. As we work with some of the top Fortune 500 companies across the world, our mission is to help create powerful and progressive experiences across the entire customer journey. 

 

About the Customer Support Team

Are you empathic, patient, and feel passionate about communication? Can you easily put yourself in our clients’ shoes? Then there's a place for you in our Customer Support team! We’re the link that connects both our Development and Sales departments to clients - so we're fully involved in the technical and commercial sides of the business. Simply put: software, social media, and CX management play a huge part in our everyday lives. 

We’re also no strangers to detective work, solving mysteries every day to keep our clients happy. We’re a team with diverse interests - from gardening to gaming - and we’re always up for a beer or, for the more sophisticated, wine and cheese tastings. Sometimes we just shoot at each other - but that's only for fun at paintball! We’re looking forward to welcoming you to our team!


What You’ll Do Here

  • Daily handling of assigned customer cases from strategic clients
  • Close cooperation with Analytics Quality Assurance leader
  • Close cooperation with Product Owners
  • Monitoring and providing summary updates for the whole support staff on ongoing product issues and planned releases on regular support meetings
  • Keeping oversight on the most important product bugs and clients in sensitive stages (eg before renewal negotiations)
  • Handling of self-service client refunds

What You’ll Bring to Us

  • Any previous customer-facing experience (prefrably technical/IT client support) 
  • Advanced level of English (for daily communication with clients, mostly by e-mail), other language would be a big advantage
  • Ability to multi-task and prioritize 
  • Ability to work independently
  • Good organization skills with strong attention to detail 
  • Being diligent about the documentation of customer resolutions 
  • Team player, outgoing and friendly personality 
  • High level of enthusiasm and customer focus 
  • The desire to meet and exceed measurable performance goals 
  • The technical aptitude to master our CRM tool and products

What We Offer

  • International, fast paced and rapidly growing environment
  • Chance to work with the world’s biggest brands at the CX tech leader
  • Agile and open-minded culture, with high levels of trust and flexibility 
  • Opportunity for professional growth and development 
  • Possibility to learn new and cutting edge technologies, in an environment that encourages new ideas
  • Benefits package including Medical, Dental, Vision & Life Coverage
  • 16 days holiday 
  • Gym Membership contribution
  • There’s more as well! Speak with us to find out all details!
position:
Strategic Customer Support Representative
department:
Customer Support
location:
Prague
Employment Type:
Full-time
Apply Now!