IT Operations Specialist for Prague/Pilsen office

About Emplifi

It’s official, global digital marketing spend reached a record high of around $340 billion in 2020, and the future of CX management and social media spend is at the heart of every organization. This is why Emplifi has brought together world-leading specialists in everything CX and marketing related, to help innovative brands gain the insights they need to meet fast-changing expectations. As we work with some of the top Fortune 500 companies across the world, our mission is to help create powerful and progressive experiences across the entire customer journey.



What You’ll Do Here:

  • Monitoring and maintaining IT systems and services all around the world (11 offices)
  • Cooperation on developing department policies
  • Vendor management
  • Automating and innovating internal processes
  • Managing and maintaining company HW and SW tools, management of company technical equipment, keeping records, arranging maintenance
  • Training employees
  • Resolving help desk escalations (MacOS, Windows)
  • Communicating in English with colleagues
  • Solving everyday users’ and technical issues within the offices
  • Creating technical documentation and other non-technical manuals

What You'll Bring to Us

  • Very good overview and interest in the IT field, including audio/video
  • Advanced knowledge of OS Windows and Mac OS; knowledge of Linux/Unix is an advantage
  • Knowledge of networking, VOIP and security
  • Experience with programming languages is an advantage
  • Fluent (native-like level) of Czech/Slovak and active knowledge of English for everyday communication with colleagues and suppliers
  • Experience with everyday communication with clients (internal/external) and their support
  • Good time management, ability to meet deadlines and to finish assigned projects, analytical thinking and patience, proactive and positive approach
  • Being able to simplify and automate tasks

What We Offer

  • International, fast paced and rapidly growing environment
  • Chance to work with the world’s biggest brands at the CX tech leader
  • Agile and open-minded culture, with high levels of trust and flexibility 
  • Opportunity for professional growth and development 
  • Possibility to learn new and cutting edge technologies, in an environment that encourages new ideas
  • Work in an international environment in our new modern offices in Karlín, with our big terrace and our own grill (Covid allowing of course!) 
  • Multisport card
  • Home office working
  • There’s more as well! Speak with us to find out all details
IT Operations Specialist for Prague/Pilsen office
Pilsen, Prague
Employment Type:
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