Customer Success

Solutions Ambassador - North America

About Emplifi

It’s official, global digital marketing spend reached a record high of around $340 billion in 2020, and the future of CX management and social media spend is at the heart of every organization. This is why Emplifi has brought together world-leading specialists in everything CX and marketing related, to help innovative brands gain the insights they need to meet fast-changing expectations. As we work with some of the top Fortune 500 companies across the world, our mission is to help create powerful and progressive experiences across the entire customer journey.

Position Summary:

As a Solution Ambassador, the individual will use project management, business analytics and technical know-how to assist clients as part of the Professional Services team. You will collaborate with clients and the CSM to define and deliver an Emplifi roadmap that maximizes their investment and yields business value. 

The Solution Ambassador will be responsible for providing post-implementation support to our clients’ Emplifi solutions, explaining difficult concepts in business terms and solve problems quickly and efficiently. 

Developing trusting relationships and engaging clients to gather pertinent information will be essential in this position. 


What You’ll Bring to Us:

Experience: 2+ years of CRM, social media or CX solution design/consulting operating within web technologies, SaaS, online media or innovative online product environment

Consultative Approach: 2+ years consulting with CX professionals and engaging with different types of stakeholders, from C-Level to Practitioners

Customer Obsessed: You listen hard to customers, understand their challenges, develop relationships, and deliver solutions that remove their obstacles

Excellent Presentation Skills: Ability to communicate clearly to all levels, in person, on video chat and over email, create materials to support those

Nimble Learner: You quickly learn new concepts, and you easily pick up new skills

Collaborator: You work well cross-functionally, caring deeply about your team and their growth

Multi-tasker: You have strong organizational skills and can handle multiple projects & clients under pressure

Problem-Solver: You think outside of the box and work to identify solutions through creative thinking and research

Location: We're open to you joining us from a home office anywhere in North America, UK or Europe

Travel: Minimal


What We Offer

●    International, fast paced and rapidly growing environment
●    Chance to work with the world’s biggest brands at the CX tech leader
●    Agile and open-minded culture, with high levels of trust and flexibility 
●    Opportunity for professional growth and development 
●    Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas
●    Benefits package including Medical, Dental, Vision & Life Coverage Options
●    Flexible Working Hours
●    Unlimited PTO
●    12 paid Holidays 
●    2 Paid Community Service Days
●    Company paid STD and LTD
●    401K
●    Monthly Home Office Stipend
●    1 week Paid Parental Leave
●    Educational Reimbursement Opportunities
●    Referral Bonus Program
●    Access to an Employee Assistance Program (EAP)
●    Scheduled Company Learning Days and access to additional courses via our online Emplifi Academy
●    Premium subscription to Calm wellness program
●    There’s more as well! Speak with us to find out all the details!

Solutions Ambassador - North America
Customer Success
Columbus, London, Toronto
Employment Type:
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