QA Engineer

Emplifi is a leading unified customer engagement platform that empowers businesses to reach and grow communities through digital- and social-first strategies. More than 20,000 brands like McDonald’s, Ford Motor Company, and Delta Air Lines rely on Emplifi to enable connected, empathetic experiences for the modern consumer across marketing, commerce, and care. Headquartered in New York, Emplifi is a partner to the major social media networks and digital platforms, including Google, Meta, LinkedIn, TikTok, and Snapchat. For more information, visit


About the QA Team 

Our QA Team that provides QA engineers across engineering teams to ensure our clients are not experiencing issues while using our product. We are focusing on building a strong test plan andbuilding a strong test plan and evaluating tickets coming from Customer Support.

We have QAs focusing on the Front-end and Back-end parts of our product, as well as team focusing on test Automation.

The culture of the team focuses on the growth of both hard and soft skills.

What You’ll Do Here

  • Create manual test cases based on user story specifications.
  • Perform test cases and maintain associated test records.
  • Record issues into a defect-tracking system.
  • Follow-up and close issues entered into the defect-tracking system.
  • Escalate issues to a higher level where issue resolution is not achieved within a reasonable amount of time.
  • Work with the development team to understand assigned modules/new product features for the purpose of developing test cases.
  • Actively engage with the Product Owner and Developers to ensure the viability of proposed solutions.
  • Perform exploratory testing once both RC and the production environment are upgraded.
  • Complete all scheduled tasks on time.
  • Work proactively on the client requests as a second line of support.
  • Research, design, and develop customer-focused test plans.
  • Develop and utilize automated test scripts to perform duties.
  • Regularly update technical documentation
  • (i.e. Product Release Notes/Readme files).

What You’ll Bring to Us

  • You are competent in both written and spoken English.
  • Ability to write test cases and procedures to an approved specification. 
  • Basic troubleshooting skills. 
  • Computer operating system, appropriate subsystems, and test tool knowledge. 
  • You have a minimum of 1 year of experience within a software development environment.
  • You’re familiar with work management tools (i.e. Jira, TargetProcess, Asana).
  • You have experience with project management frameworks (i.e. Agile, Scrum, or Kanban).
  • You're keen on growing your knowledge and helping others.

What We Offer 

  • International, fast-paced, and rapidly growing environment
  • Unlimited Personal Time Off, Sick days & Community days
  • Flexible environment with the possibility of home office working 
  • Multisport Card
  • Internal tech talks, Udemy courses, and workshops
  • Non-product development day every sprint (own projects, open-source, hackathon projects)
  • Agile and open-minded culture, with high levels of trust and flexibility 
  • Opportunity for professional growth and development 
  • Chance to work with the world’s biggest brands at the CX tech leader
  • Possibility to learn new and cutting-edge technologies in an environment that encourages new ideas
  • Work in an international environment in our new modern offices in Karlín, with our big terrace and our own grill
  • There’s more as well! Speak with us to find out all the details!
QA Engineer
Brno, Pilsen, Prague
Employment Type:
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