Director of Strategic Partnerships

Emplifi is a leading unified customer engagement platform that empowers businesses to reach and grow communities through digital- and social-first strategies. More than 20,000 brands like McDonald’s, Ford Motor Company, and Delta Air Lines rely on Emplifi to enable connected, empathetic experiences for the modern consumer across marketing, commerce, and care. Headquartered in New York, Emplifi is a partner to the major social media networks and digital platforms, including Google, Meta, LinkedIn, TikTok, and Snapchat. For more information, visit


About the Partnerships Team

Emplifi’s partnerships team is spread around the globe and helps businesses to scale their digital CX innovations and operations internationally while supporting clients of all sizes. Social Media Platform relationships are key to our business. Our aim is to empower marketers to achieve more, no matter where they are or what industry they’re in.

As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever-growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor.


Job Summary

We seek a dynamic Director of Strategic Partnerships to spearhead our partnership initiatives. This role requires strategic thinking, relationship management and a deep understanding of the SaaS landscape. This leader will be responsible for building, navigating, and continue to grow our partner relationship with Social Media Platforms ((ie; Meta, TikTok, X, Snap, YouTube, LinkedIn, etc.)

Location: US Remote (Bay Area preferred)


What You’ll Do Here

Strategic Development:

  • Develop and implement a comprehensive partnership strategy with Social Media Platforms (ie; Meta, TikTok, X, Snap, YouTube, LinkedIn, etc.) that is aligned with the company's business goals.
  • Identify potential partnership opportunities that lead to revenue growth, customer acquisition, and product enhancement.
  • Develop KPIs and metrics to measure the success and impact of partnerships.

Partnership Management:

  • Cultivate and nurture relationships with existing social media partners to ensure mutual success.
  • Act as a primary point of contact for all strategic partnership discussions.
  • Monitor and report on the effectiveness of each individual partnership, adjusting strategies as needed.


  • Collaborate with the legal team to ensure compliance and risk mitigation in all partnerships.
  • Be involved in contract negotiations with partners, ensuring that agreements are favorable and align with the company's objectives.

Internal Collaboration:

  • Work closely with product, sales, marketing, and other internal teams to identify and prioritize opportunities within the social media platforms.
  • Ensure seamless integration and collaboration between partners and internal teams.

Industry Engagement:

  • Represent the company at industry events, conferences, and trade shows to foster relationships and showcase the company's offerings.
  • Stay updated on industry trends, emerging technologies, and competitor partnerships.


What You’ll Bring to Us

  • Bachelor's degree in Business, Marketing, or a related field. An MBA is a plus.
  • Minimum of 3 years of experience in strategic partnerships, preferably in a SaaS environment.
  • Proven track record of establishing successful partnerships and achieving revenue targets.
  • Existing relationships with Social Media Platforms (ie; Meta, TikTok, X, Snap, YouTube, LinkedIn, etc.) is preferred.
  • Strong business acumen.
  • Excellent interpersonal and leadership abilities.
  • Ability to think strategically and execute methodically.
  • Familiarity with the SaaS industry, its challenges, and opportunities.
  • Outstanding written and verbal communication skills.


What We Offer

  • International, fast paced and rapidly growing environment
  • Chance to work with the world’s biggest brands at the CX tech leader
  • Agile and open-minded culture, with high levels of trust and flexibility
  • Opportunity for professional growth and development
  • Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas
  • Benefits package including Medical, Dental, Vision & Life Coverage Options
  • Flexible Working Hours
  • Unlimited PTO
  • 12 paid Holidays
  • 2 Paid Community Service Days
  • Company paid STD and LTD
  • 401K
  • Parental Leave Benefits
  • Educational Reimbursement Opportunities
  • Referral Bonus Program
  • Access to an Employee Assistance Program (EAP)
  • Scheduled Company Learning Days and access to additional courses via our online Emplifi Academy
  • There’s more as well! Speak with us to find out all the details!


Director of Strategic Partnerships
Boston, Columbus, Montreal, Philadelphia, Phoenix, Seattle, Toronto, Vancouver
Employment Type:
Apply Now!