{"id":18269,"date":"2024-02-21T20:19:15","date_gmt":"2024-02-21T20:19:15","guid":{"rendered":"https:\/\/emplifistg.wpenginepowered.com\/customers\/dine-brands-global-success\/"},"modified":"2026-10-14T17:54:59","modified_gmt":"2026-10-14T17:54:59","slug":"dine-brands-global-success","status":"publish","type":"customer_posts","link":"https:\/\/emplifi.io\/de\/customers\/dine-brands-global-success\/","title":{"rendered":"Dine Brands"},"content":{"rendered":"","protected":false},"author":23,"featured_media":0,"template":"","customer_solutions_tax":[340,498],"customer_topics_tax":[319,485],"customer_industries_tax":[347],"resource_visibility_tax":[],"class_list":["post-18269","customer_posts","type-customer_posts","status-publish","hentry","customer_solutions_tax-service-agenct-case-management-de","customer_solutions_tax-social-customer-care-de","customer_topics_tax-community-management-de","customer_topics_tax-customer-experience-de","customer_industries_tax-restaurants-de"],"acf":{"customer_card_logo":{"ID":7657,"id":7657,"title":"dinebrands_logo_v2","filename":"dinebrands_logo_v2.svg","filesize":4677,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_v2.svg","link":"https:\/\/emplifi.io\/de\/customers\/dine-brands-global-success\/dinebrands_logo_v2-2\/","alt":"","author":"54","description":"","caption":"","name":"dinebrands_logo_v2-2","status":"inherit","uploaded_to":18269,"date":"2025-02-07 22:26:18","modified":"2025-02-07 22:26:18","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":1,"height":1,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_v2.svg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_v2.svg","medium-width":300,"medium-height":300,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_v2.svg","medium_large-width":768,"medium_large-height":1,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_v2.svg","large-width":1024,"large-height":1024,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_v2.svg","1536x1536-width":1,"1536x1536-height":1,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_v2.svg","2048x2048-width":1,"2048x2048-height":1,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_v2.svg","fullscreen-width":1,"fullscreen-height":1,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_v2.svg","menu-24x24-width":1,"menu-24x24-height":1,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_v2.svg","menu-36x36-width":1,"menu-36x36-height":1,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_v2.svg","menu-48x48-width":1,"menu-48x48-height":1}},"customer_card_logo_white":{"ID":7693,"id":7693,"title":"dinebrands_logo_white_v3","filename":"dinebrands_logo_white_v3.svg","filesize":51980,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_white_v3.svg","link":"https:\/\/emplifi.io\/de\/customers\/dine-brands-global-success\/dinebrands_logo_white_v3-2\/","alt":"","author":"54","description":"","caption":"","name":"dinebrands_logo_white_v3-2","status":"inherit","uploaded_to":18269,"date":"2025-02-07 23:04:33","modified":"2025-02-07 23:04:33","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":1,"height":1,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_white_v3.svg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_white_v3.svg","medium-width":300,"medium-height":300,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_white_v3.svg","medium_large-width":768,"medium_large-height":1,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_white_v3.svg","large-width":1024,"large-height":1024,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_white_v3.svg","1536x1536-width":1,"1536x1536-height":1,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_white_v3.svg","2048x2048-width":1,"2048x2048-height":1,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_white_v3.svg","fullscreen-width":1,"fullscreen-height":1,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_white_v3.svg","menu-24x24-width":1,"menu-24x24-height":1,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_white_v3.svg","menu-36x36-width":1,"menu-36x36-height":1,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_white_v3.svg","menu-48x48-width":1,"menu-48x48-height":1}},"customer_card_description":"Dine Brands st\u00e4rkt den Social Customer Care mit dem Omnichannel-Support von Emplifi Service, verk\u00fcrzt die Antwortzeiten und verbessert das G\u00e4steerlebnis.","customer_card_subhead":"FALLSTUDIE","customer_card_headline":"Dine Brands serviert seinen G\u00e4sten besseren Social Customer Care","customer_card_quote":"Emplifi hat uns das Leben deutlich leichter gemacht. Alles lief reibungslos, von der Zusammenarbeit mit unserer wunderbaren Customer Success Managerin bis zur Einf\u00fchrung und Verwaltung des Tools. Das Emplifi-Team war stets erreichbar, reaktionsschnell und kompetent.","customer_card_quote_author":"Alex Bresette","customer_card_quote_author_title":"Leiter G\u00e4stebetreuung","customer_card_stats":[{"stat":"80\u00a0%","description":"K\u00fcrzere mittlere Bearbeitungszeit"},{"stat":"10.000+","description":"G\u00e4steantworten auf Google Reviews \u00fcber Emplifi Agent"}],"customer_card_button_text":"Fallstudie lesen","customer_card_cover_image":{"ID":7555,"id":7555,"title":"dinebrands_hero_v3","filename":"dinebrands_hero_v3.png","filesize":2713882,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_hero_v3.png","link":"https:\/\/emplifi.io\/de\/customers\/dine-brands-global-success\/dinebrands_hero_v3-2\/","alt":"","author":"23","description":"","caption":"","name":"dinebrands_hero_v3-2","status":"inherit","uploaded_to":18269,"date":"2025-02-07 21:22:23","modified":"2025-02-07 21:22:23","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":1920,"height":1080,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_hero_v3-150x150.png","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_hero_v3-300x169.png","medium-width":300,"medium-height":169,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_hero_v3-768x432.png","medium_large-width":768,"medium_large-height":432,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_hero_v3-1024x576.png","large-width":1024,"large-height":576,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_hero_v3-1536x864.png","1536x1536-width":1536,"1536x1536-height":864,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_hero_v3.png","2048x2048-width":1920,"2048x2048-height":1080,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_hero_v3.png","fullscreen-width":1920,"fullscreen-height":1080,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_hero_v3-24x14.png","menu-24x24-width":24,"menu-24x24-height":14,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_hero_v3-36x20.png","menu-36x36-width":36,"menu-36x36-height":20,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_hero_v3-48x27.png","menu-48x48-width":48,"menu-48x48-height":27}},"hero_customer_group":{"image":{"ID":7555,"id":7555,"title":"dinebrands_hero_v3","filename":"dinebrands_hero_v3.png","filesize":2713882,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_hero_v3.png","link":"https:\/\/emplifi.io\/de\/customers\/dine-brands-global-success\/dinebrands_hero_v3-2\/","alt":"","author":"23","description":"","caption":"","name":"dinebrands_hero_v3-2","status":"inherit","uploaded_to":18269,"date":"2025-02-07 21:22:23","modified":"2025-02-07 21:22:23","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":1920,"height":1080,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_hero_v3-150x150.png","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_hero_v3-300x169.png","medium-width":300,"medium-height":169,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_hero_v3-768x432.png","medium_large-width":768,"medium_large-height":432,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_hero_v3-1024x576.png","large-width":1024,"large-height":576,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_hero_v3-1536x864.png","1536x1536-width":1536,"1536x1536-height":864,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_hero_v3.png","2048x2048-width":1920,"2048x2048-height":1080,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_hero_v3.png","fullscreen-width":1920,"fullscreen-height":1080,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_hero_v3-24x14.png","menu-24x24-width":24,"menu-24x24-height":14,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_hero_v3-36x20.png","menu-36x36-width":36,"menu-36x36-height":20,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_hero_v3-48x27.png","menu-48x48-width":48,"menu-48x48-height":27}},"dark_image_overlay_percent":"50","subhead":"FALLSTUDIE","headline":"Dine Brands serviert seinen G\u00e4sten besseren Social Customer Care","text":"<p>Dine Brands st\u00e4rkt den Social Customer Care mit dem Omnichannel-Support von Emplifi Service, verk\u00fcrzt die Antwortzeiten und verbessert das G\u00e4steerlebnis.<\/p>\n","button_1":null,"button_2":null,"video_modal_group":{"add_video":false,"button_text":"","video_type":"youtube","vimeo_embed":"<div style=\"padding:56.25% 0 0 0;position:relative;\"><iframe src=\"https:\/\/player.vimeo.com\/video\/339430037?h=d982fc6177&title=0&byline=0&portrait=0\" style=\"position:absolute;top:0;left:0;width:100%;height:100%;\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture\" allowfullscreen><\/iframe><\/div><script src=\"https:\/\/player.vimeo.com\/api\/player.js\"><\/script>","wistia_embed":"s3lqfi0zn7","youtube_embed":"<iframe width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/GevhhrjhT4s\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>"},"logo_1":{"ID":7693,"id":7693,"title":"dinebrands_logo_white_v3","filename":"dinebrands_logo_white_v3.svg","filesize":51980,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_white_v3.svg","link":"https:\/\/emplifi.io\/de\/customers\/dine-brands-global-success\/dinebrands_logo_white_v3-2\/","alt":"","author":"54","description":"","caption":"","name":"dinebrands_logo_white_v3-2","status":"inherit","uploaded_to":18269,"date":"2025-02-07 23:04:33","modified":"2025-02-07 23:04:33","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":1,"height":1,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_white_v3.svg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_white_v3.svg","medium-width":300,"medium-height":300,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_white_v3.svg","medium_large-width":768,"medium_large-height":1,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_white_v3.svg","large-width":1024,"large-height":1024,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_white_v3.svg","1536x1536-width":1,"1536x1536-height":1,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_white_v3.svg","2048x2048-width":1,"2048x2048-height":1,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_white_v3.svg","fullscreen-width":1,"fullscreen-height":1,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_white_v3.svg","menu-24x24-width":1,"menu-24x24-height":1,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_white_v3.svg","menu-36x36-width":1,"menu-36x36-height":1,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_white_v3.svg","menu-48x48-width":1,"menu-48x48-height":1}},"logo_2":{"ID":4185,"id":4185,"title":"emplifi-logo-full-white","filename":"emplifi-logo-full-white.svg","filesize":4075,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","link":"https:\/\/emplifi.io\/de\/customers\/how-crayola-turned-social-buzz-into-real-time-insights\/emplifi-logo-full-white-2\/","alt":"","author":"1","description":"","caption":"","name":"emplifi-logo-full-white-2","status":"inherit","uploaded_to":18226,"date":"2024-12-04 15:26:52","modified":"2025-10-17 15:07:28","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":220,"height":49,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","thumbnail-width":150,"thumbnail-height":33,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","medium-width":300,"medium-height":67,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","medium_large-width":768,"medium_large-height":171,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","large-width":1024,"large-height":228,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","1536x1536-width":220,"1536x1536-height":49,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","2048x2048-width":220,"2048x2048-height":49,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","fullscreen-width":220,"fullscreen-height":49,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","menu-24x24-width":24,"menu-24x24-height":5,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","menu-36x36-width":36,"menu-36x36-height":8,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","menu-48x48-width":48,"menu-48x48-height":11}}},"stats_group":{"show_section":true,"section_subhead":"","section_headline":"","section_text":"","stats":[{"stat":"80\u00a0%","description":"K\u00fcrzere mittlere Bearbeitungszeit","logo":false},{"stat":"10.000","description":"G\u00e4steantworten auf Google Reviews \u00fcber Emplifi Agent","logo":false}]},"content_builder":[{"acf_fc_layout":"wysiwyg","wysiwyg_background_color":"white","wysiwyg":"<p>Bei Dine Brands gelten f\u00fcr das G\u00e4steerlebnis h\u00f6chste Standards, und Social Customer Care ist da keine Ausnahme. Doch um online besser mit G\u00e4sten zu interagieren und auf Social-Media-Kan\u00e4len dieselbe hohe Servicequalit\u00e4t wie am Telefon oder per E-Mail zu bieten, brauchte das Unternehmen Unterst\u00fctzung.<\/p>\n<p>Da Direktnachrichten nicht in den Workflow des Guest-Relations-Teams eingebunden waren, musste das Team G\u00e4ste-Feedback aus Facebook-Direktnachrichten f\u00fcr beide Marken (Applebee\u2019s und IHOP) direkt in der nativen Plattform bearbeiten. G\u00e4stedaten und Antworten mussten per Copy-and-paste ins CRM \u00fcbertragen werden. Die Folge: langsamere Antwortzeiten und lange Bearbeitungszeiten.<\/p>\n<p>Ohne Integration wurde der Social Customer Care au\u00dferdem nicht so gemessen wie andere Kommunikationskan\u00e4le. F\u00fcr etwas, das weder erfasst noch gemessen wurde, lie\u00df sich das Team kaum in die Verantwortung nehmen. Antworten auf G\u00e4stefragen in Social Media landeten daher oft ganz unten auf der Priorit\u00e4tenliste.<\/p>\n<p>Diese Herausforderung bot eine echte Chance f\u00fcr positive Ver\u00e4nderung.<\/p>\n<h2>Social Customer Care nahtlos neben den anderen Kan\u00e4len<\/h2>\n<p>Das Guest-Relations-Team von Dine Brands nutzte bereits <a href=\"https:\/\/emplifi.io\/products\/customer-care\/engagement\">Emplifi Agent<\/a>, das CRM f\u00fcr Kundenservice-Engagement, um F\u00e4lle \u00fcber alle Kommunikationskan\u00e4le hinweg zu bearbeiten, mit Ausnahme von Social Media. Mit Emplifi f\u00fcr das Social Media Management sind Direktnachrichten jetzt nahtlos in die regul\u00e4re Queue und den Workflow eingebunden.<\/p>\n<p>Direktnachrichten werden jetzt automatisch an die Agent-Queue weitergeleitet und wie jeder andere Kanal bearbeitet. Kein st\u00e4ndiger Wechsel zwischen Bildschirmen und keine doppelte Arbeit mehr.<\/p>\n<p>Das hat nicht nur die durchschnittliche Bearbeitungszeit und die Antwortzeiten verk\u00fcrzt, sondern auch das G\u00e4steerlebnis verbessert. Zudem kann Dine seinen Social Customer Care jetzt genau erfassen und messen. Und als Fuzzy\u2019s Taco Shop k\u00fcrzlich zu Dine Brands kam, war die Einbindung ein Kinderspiel (&#8230;oder so einfach wie Taco essen).<\/p>\n"},{"acf_fc_layout":"quote","quote":"Wo und wie auch immer unsere G\u00e4ste kommunizieren m\u00f6chten: Wir wollen es ihnen leicht machen und das beste Erlebnis bieten. Ob sie ein herzliches, einf\u00fchlsames Gespr\u00e4ch am Telefon suchen oder sich lieber \u00fcber einen Social-Media-Kanal austauschen, mit Emplifi kann unser Team genau das bieten.","quote_author":"Alex Bresette","quote_author_description":"Leiter G\u00e4stebetreuung"},{"acf_fc_layout":"wysiwyg","wysiwyg_background_color":"white","wysiwyg":"<h2>Schnellere Antworten, bessere Daten, weniger Stress<\/h2>\n<p>Mit Emplifi hat das Guest-Relations-Team von Dine Brands die durchschnittliche Bearbeitungszeit f\u00fcr Social-Media-F\u00e4lle von f\u00fcnf Minuten auf nur eine gesenkt. Zudem kann es Social-Media-F\u00e4lle jetzt an jedem Tag der Woche priorisieren, genau wie jeden anderen Fall.<\/p>\n<p>Dank besserer Erfassung der Social-Media-F\u00e4lle kann das Dine-Team seinen Erfolg messen und wertvolle G\u00e4stedaten gewinnen. Die Software von Emplifi unterst\u00fctzt die besonderen Anforderungen von Restaurants. So stellt Dine sicher, dass G\u00e4ste-Feedback geh\u00f6rt und schnell an die Franchisenehmer weitergegeben wird, und erfasst alle n\u00f6tigen Falldetails wie Restaurantstandort, Datum und Uhrzeit des Besuchs, Rechnungsnummer und mehr.<\/p>\n<p>Vor Kurzem begann Dine Brands, testweise mit zwei seiner Marken schrittweise auf Google Reviews zu antworten. Mit Emplifi haben bereits \u00fcber 10.000 G\u00e4ste darauf reagiert. Da das gesamte Feedback in Emplifi Agent einl\u00e4uft, konnte das Guest-Relations-Team daf\u00fcr auf einer einzigen Plattform bleiben.<\/p>\n<p>K\u00fcnftig m\u00f6chte Dine mit Emplifi den G\u00e4ste-Support auf noch mehr Kan\u00e4le ausweiten. Zudem setzt das Unternehmen auf kontinuierliche Verbesserung, mit Ideen aus dem Team und der F\u00fchrungsebene. Da sich die L\u00f6sungen von Emplifi flexibel konfigurieren lassen, konnte das Team viele davon sofort umsetzen.<\/p>\n<p>Das Dine-Team sch\u00e4tzt au\u00dferdem, dass Emplifi zugeh\u00f6rt und viele seiner Vorschl\u00e4ge f\u00fcr neue Produktfunktionen umgesetzt hat.<\/p>\n"},{"acf_fc_layout":"quote","quote":"Emplifi hat uns das Leben deutlich leichter gemacht. Alles lief reibungslos, von der Zusammenarbeit mit unserer wunderbaren Customer Success Managerin Megan, um Emplifi Social Engage zu unserer L\u00f6sung hinzuzuf\u00fcgen, bis zur Einf\u00fchrung und Verwaltung des Tools mit unserem erfahrenen Program Manager. Das Emplifi-Team war stets erreichbar, reaktionsschnell und kompetent.","quote_author":"Alex Bresette","quote_author_description":"Leiter G\u00e4stebetreuung"},{"acf_fc_layout":"wysiwyg","wysiwyg_background_color":"white","wysiwyg":"<h2>Das Fazit<\/h2>\n<p>Mit der Produktsuite von Emplifi erfasst Dine Brands G\u00e4ste-Feedback und verbessert das G\u00e4steerlebnis. Zudem erh\u00e4lt das Unternehmen wertvolle Insights, um seinen Social Customer Care genau zu erfassen und zu messen.<\/p>\n"}],"customer_sidebar_group":{"show_section":true,"sidebar_contents":[{"icon":{"ID":13930,"id":13930,"title":"Case Study Icon Challenge","filename":"Case-Study-Icon-Challenge.png","filesize":819,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge.png","link":"https:\/\/emplifi.io\/de\/customers\/how-tui-used-ai-to-lower-cost-per-engagement-by-81-percent\/case-study-icon-challenge-2\/","alt":"","author":"54","description":"","caption":"","name":"case-study-icon-challenge-2","status":"inherit","uploaded_to":18307,"date":"2025-04-18 17:23:10","modified":"2025-10-17 15:07:28","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":36,"height":36,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge.png","thumbnail-width":36,"thumbnail-height":36,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge.png","medium-width":36,"medium-height":36,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge.png","medium_large-width":36,"medium_large-height":36,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge.png","large-width":36,"large-height":36,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge.png","1536x1536-width":36,"1536x1536-height":36,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge.png","2048x2048-width":36,"2048x2048-height":36,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge.png","fullscreen-width":36,"fullscreen-height":36,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge-24x24.png","menu-24x24-width":24,"menu-24x24-height":24,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge.png","menu-36x36-width":36,"menu-36x36-height":36,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge.png","menu-48x48-width":36,"menu-48x48-height":36}},"title":"Herausforderung","description":"Vor Emplifi konnte Dine Brands Social-Media-Nachrichten kaum in den Guest-Relations-Workflow einbinden."},{"icon":{"ID":13925,"id":13925,"title":"Case Study Icon Solution","filename":"Case-Study-Icon-Solution.png","filesize":783,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Solution.png","link":"https:\/\/emplifi.io\/de\/customers\/how-tui-used-ai-to-lower-cost-per-engagement-by-81-percent\/case-study-icon-solution-2\/","alt":"","author":"54","description":"","caption":"","name":"case-study-icon-solution-2","status":"inherit","uploaded_to":18307,"date":"2025-04-18 17:23:09","modified":"2025-10-17 15:07:28","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":36,"height":36,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Solution.png","thumbnail-width":36,"thumbnail-height":36,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Solution.png","medium-width":36,"medium-height":36,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Solution.png","medium_large-width":36,"medium_large-height":36,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Solution.png","large-width":36,"large-height":36,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Solution.png","1536x1536-width":36,"1536x1536-height":36,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Solution.png","2048x2048-width":36,"2048x2048-height":36,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Solution.png","fullscreen-width":36,"fullscreen-height":36,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Solution-24x24.png","menu-24x24-width":24,"menu-24x24-height":24,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Solution.png","menu-36x36-width":36,"menu-36x36-height":36,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Solution.png","menu-48x48-width":36,"menu-48x48-height":36}},"title":"L\u00f6sung","description":"Dine Brands integrierte die Plattform von Emplifi in sein CRM. Social-Media-Nachrichten werden nun automatisch in der Agent-Queue geroutet und bearbeitet."},{"icon":{"ID":13920,"id":13920,"title":"Case Study Icon Outcome","filename":"Case-Study-Icon-Outcome.png","filesize":1282,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Outcome.png","link":"https:\/\/emplifi.io\/de\/customers\/how-tui-used-ai-to-lower-cost-per-engagement-by-81-percent\/case-study-icon-outcome-2\/","alt":"","author":"54","description":"","caption":"","name":"case-study-icon-outcome-2","status":"inherit","uploaded_to":18307,"date":"2025-04-18 17:23:08","modified":"2025-10-17 15:07:29","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":36,"height":36,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Outcome.png","thumbnail-width":36,"thumbnail-height":36,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Outcome.png","medium-width":36,"medium-height":36,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Outcome.png","medium_large-width":36,"medium_large-height":36,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Outcome.png","large-width":36,"large-height":36,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Outcome.png","1536x1536-width":36,"1536x1536-height":36,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Outcome.png","2048x2048-width":36,"2048x2048-height":36,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Outcome.png","fullscreen-width":36,"fullscreen-height":36,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Outcome-24x24.png","menu-24x24-width":24,"menu-24x24-height":24,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Outcome.png","menu-36x36-width":36,"menu-36x36-height":36,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Outcome.png","menu-48x48-width":36,"menu-48x48-height":36}},"title":"Ergebnisse","description":"Mit Emplifi senkte Dine Brands die durchschnittliche Bearbeitungszeit f\u00fcr Social-Media-F\u00e4lle von f\u00fcnf Minuten auf eine und priorisiert diese F\u00e4lle nun t\u00e4glich."}]},"callout_group":{"show_section":false,"image":false,"subhead":"","headline":"","text":"","button_type":"links","button_1":null,"button_2":null,"chat_button_text":"","fallback_button":null},"resource_feed_group":{"show_section":false,"section_subhead":"","section_headline":"Insights von Emplifi","section_text":"<p>Entdecken Sie unsere neuesten Blogs und umfassenden Leitf\u00e4den, mit denen Sie Customer-Experience-Strategien meistern und Wachstum f\u00f6rdern.<\/p>\n","feed_type":"resources","use_recent_resources":true,"topic_filter":false,"resources":[{"resource":false},{"resource":false},{"resource":false}],"custom_links":false},"page_cta_group":{"show_section":true,"use_global_cta":true,"section_subhead":"","section_headline":"","section_text_left":"","section_text_right":"","section_button":null},"awards_group":{"show_section":true,"use_global_awards_text":true,"section_subhead":"","section_headline":"","section_text":"","use_global_awards":true,"awards":false},"remove_gtm":false,"tab_card_bg_color":"#000066","tab_card_logo":{"ID":7657,"id":7657,"title":"dinebrands_logo_v2","filename":"dinebrands_logo_v2.svg","filesize":4677,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_v2.svg","link":"https:\/\/emplifi.io\/de\/customers\/dine-brands-global-success\/dinebrands_logo_v2-2\/","alt":"","author":"54","description":"","caption":"","name":"dinebrands_logo_v2-2","status":"inherit","uploaded_to":18269,"date":"2025-02-07 22:26:18","modified":"2025-02-07 22:26:18","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":1,"height":1,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_v2.svg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_v2.svg","medium-width":300,"medium-height":300,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_v2.svg","medium_large-width":768,"medium_large-height":1,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_v2.svg","large-width":1024,"large-height":1024,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_v2.svg","1536x1536-width":1,"1536x1536-height":1,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_v2.svg","2048x2048-width":1,"2048x2048-height":1,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_v2.svg","fullscreen-width":1,"fullscreen-height":1,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_v2.svg","menu-24x24-width":1,"menu-24x24-height":1,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_v2.svg","menu-36x36-width":1,"menu-36x36-height":1,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_v2.svg","menu-48x48-width":1,"menu-48x48-height":1}},"tab_card_stat":"80\u00a0%","tab_card_stat_description":"Reduzierte durchschnittliche Bearbeitungszeit","tab_card_small_text":"Dine Brands","tab_card_large_text":"Verbesserung von Kundenerlebnis und Advocacy mit \u00fcber 10.000 Bewertungen","customer_hero_clone":{"hero_customer_group":{"image":{"ID":7555,"id":7555,"title":"dinebrands_hero_v3","filename":"dinebrands_hero_v3.png","filesize":2713882,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_hero_v3.png","link":"https:\/\/emplifi.io\/de\/customers\/dine-brands-global-success\/dinebrands_hero_v3-2\/","alt":"","author":"23","description":"","caption":"","name":"dinebrands_hero_v3-2","status":"inherit","uploaded_to":18269,"date":"2025-02-07 21:22:23","modified":"2025-02-07 21:22:23","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":1920,"height":1080,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_hero_v3-150x150.png","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_hero_v3-300x169.png","medium-width":300,"medium-height":169,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_hero_v3-768x432.png","medium_large-width":768,"medium_large-height":432,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_hero_v3-1024x576.png","large-width":1024,"large-height":576,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_hero_v3-1536x864.png","1536x1536-width":1536,"1536x1536-height":864,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_hero_v3.png","2048x2048-width":1920,"2048x2048-height":1080,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_hero_v3.png","fullscreen-width":1920,"fullscreen-height":1080,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_hero_v3-24x14.png","menu-24x24-width":24,"menu-24x24-height":14,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_hero_v3-36x20.png","menu-36x36-width":36,"menu-36x36-height":20,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_hero_v3-48x27.png","menu-48x48-width":48,"menu-48x48-height":27}},"dark_image_overlay_percent":"50","subhead":"FALLSTUDIE","headline":"Dine Brands serviert seinen G\u00e4sten besseren Social Customer Care","text":"<p>Dine Brands st\u00e4rkt den Social Customer Care mit dem Omnichannel-Support von Emplifi Service, verk\u00fcrzt die Antwortzeiten und verbessert das G\u00e4steerlebnis.<\/p>\n","button_1":null,"button_2":null,"video_modal_group":{"add_video":false,"button_text":"","video_type":"youtube","vimeo_embed":"<div style=\"padding:56.25% 0 0 0;position:relative;\"><iframe src=\"https:\/\/player.vimeo.com\/video\/339430037?h=d982fc6177&title=0&byline=0&portrait=0\" style=\"position:absolute;top:0;left:0;width:100%;height:100%;\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture\" allowfullscreen><\/iframe><\/div><script src=\"https:\/\/player.vimeo.com\/api\/player.js\"><\/script>","wistia_embed":"s3lqfi0zn7","youtube_embed":"<iframe width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/GevhhrjhT4s\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>"},"logo_1":{"ID":7693,"id":7693,"title":"dinebrands_logo_white_v3","filename":"dinebrands_logo_white_v3.svg","filesize":51980,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_white_v3.svg","link":"https:\/\/emplifi.io\/de\/customers\/dine-brands-global-success\/dinebrands_logo_white_v3-2\/","alt":"","author":"54","description":"","caption":"","name":"dinebrands_logo_white_v3-2","status":"inherit","uploaded_to":18269,"date":"2025-02-07 23:04:33","modified":"2025-02-07 23:04:33","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":1,"height":1,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_white_v3.svg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_white_v3.svg","medium-width":300,"medium-height":300,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_white_v3.svg","medium_large-width":768,"medium_large-height":1,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_white_v3.svg","large-width":1024,"large-height":1024,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_white_v3.svg","1536x1536-width":1,"1536x1536-height":1,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_white_v3.svg","2048x2048-width":1,"2048x2048-height":1,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_white_v3.svg","fullscreen-width":1,"fullscreen-height":1,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_white_v3.svg","menu-24x24-width":1,"menu-24x24-height":1,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_white_v3.svg","menu-36x36-width":1,"menu-36x36-height":1,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_white_v3.svg","menu-48x48-width":1,"menu-48x48-height":1}},"logo_2":{"ID":4185,"id":4185,"title":"emplifi-logo-full-white","filename":"emplifi-logo-full-white.svg","filesize":4075,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","link":"https:\/\/emplifi.io\/de\/customers\/how-crayola-turned-social-buzz-into-real-time-insights\/emplifi-logo-full-white-2\/","alt":"","author":"1","description":"","caption":"","name":"emplifi-logo-full-white-2","status":"inherit","uploaded_to":18226,"date":"2024-12-04 15:26:52","modified":"2025-10-17 15:07:28","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":220,"height":49,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","thumbnail-width":150,"thumbnail-height":33,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","medium-width":300,"medium-height":67,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","medium_large-width":768,"medium_large-height":171,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","large-width":1024,"large-height":228,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","1536x1536-width":220,"1536x1536-height":49,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","2048x2048-width":220,"2048x2048-height":49,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","fullscreen-width":220,"fullscreen-height":49,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","menu-24x24-width":24,"menu-24x24-height":5,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","menu-36x36-width":36,"menu-36x36-height":8,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","menu-48x48-width":48,"menu-48x48-height":11}}}},"stats_clone":{"stats_group":{"show_section":true,"section_subhead":"","section_headline":"","section_text":"","stats":[{"stat":"80\u00a0%","description":"K\u00fcrzere mittlere Bearbeitungszeit","logo":false},{"stat":"10.000","description":"G\u00e4steantworten auf Google Reviews \u00fcber Emplifi Agent","logo":false}]}},"content_builder_clone":{"content_builder":[{"acf_fc_layout":"wysiwyg","wysiwyg_background_color":"white","wysiwyg":"<p>Bei Dine Brands gelten f\u00fcr das G\u00e4steerlebnis h\u00f6chste Standards, und Social Customer Care ist da keine Ausnahme. Doch um online besser mit G\u00e4sten zu interagieren und auf Social-Media-Kan\u00e4len dieselbe hohe Servicequalit\u00e4t wie am Telefon oder per E-Mail zu bieten, brauchte das Unternehmen Unterst\u00fctzung.<\/p>\n<p>Da Direktnachrichten nicht in den Workflow des Guest-Relations-Teams eingebunden waren, musste das Team G\u00e4ste-Feedback aus Facebook-Direktnachrichten f\u00fcr beide Marken (Applebee\u2019s und IHOP) direkt in der nativen Plattform bearbeiten. G\u00e4stedaten und Antworten mussten per Copy-and-paste ins CRM \u00fcbertragen werden. Die Folge: langsamere Antwortzeiten und lange Bearbeitungszeiten.<\/p>\n<p>Ohne Integration wurde der Social Customer Care au\u00dferdem nicht so gemessen wie andere Kommunikationskan\u00e4le. F\u00fcr etwas, das weder erfasst noch gemessen wurde, lie\u00df sich das Team kaum in die Verantwortung nehmen. Antworten auf G\u00e4stefragen in Social Media landeten daher oft ganz unten auf der Priorit\u00e4tenliste.<\/p>\n<p>Diese Herausforderung bot eine echte Chance f\u00fcr positive Ver\u00e4nderung.<\/p>\n<h2>Social Customer Care nahtlos neben den anderen Kan\u00e4len<\/h2>\n<p>Das Guest-Relations-Team von Dine Brands nutzte bereits <a href=\"https:\/\/emplifi.io\/products\/customer-care\/engagement\">Emplifi Agent<\/a>, das CRM f\u00fcr Kundenservice-Engagement, um F\u00e4lle \u00fcber alle Kommunikationskan\u00e4le hinweg zu bearbeiten, mit Ausnahme von Social Media. Mit Emplifi f\u00fcr das Social Media Management sind Direktnachrichten jetzt nahtlos in die regul\u00e4re Queue und den Workflow eingebunden.<\/p>\n<p>Direktnachrichten werden jetzt automatisch an die Agent-Queue weitergeleitet und wie jeder andere Kanal bearbeitet. Kein st\u00e4ndiger Wechsel zwischen Bildschirmen und keine doppelte Arbeit mehr.<\/p>\n<p>Das hat nicht nur die durchschnittliche Bearbeitungszeit und die Antwortzeiten verk\u00fcrzt, sondern auch das G\u00e4steerlebnis verbessert. Zudem kann Dine seinen Social Customer Care jetzt genau erfassen und messen. Und als Fuzzy\u2019s Taco Shop k\u00fcrzlich zu Dine Brands kam, war die Einbindung ein Kinderspiel (&#8230;oder so einfach wie Taco essen).<\/p>\n"},{"acf_fc_layout":"quote","quote":"Wo und wie auch immer unsere G\u00e4ste kommunizieren m\u00f6chten: Wir wollen es ihnen leicht machen und das beste Erlebnis bieten. Ob sie ein herzliches, einf\u00fchlsames Gespr\u00e4ch am Telefon suchen oder sich lieber \u00fcber einen Social-Media-Kanal austauschen, mit Emplifi kann unser Team genau das bieten.","quote_author":"Alex Bresette","quote_author_description":"Leiter G\u00e4stebetreuung"},{"acf_fc_layout":"wysiwyg","wysiwyg_background_color":"white","wysiwyg":"<h2>Schnellere Antworten, bessere Daten, weniger Stress<\/h2>\n<p>Mit Emplifi hat das Guest-Relations-Team von Dine Brands die durchschnittliche Bearbeitungszeit f\u00fcr Social-Media-F\u00e4lle von f\u00fcnf Minuten auf nur eine gesenkt. Zudem kann es Social-Media-F\u00e4lle jetzt an jedem Tag der Woche priorisieren, genau wie jeden anderen Fall.<\/p>\n<p>Dank besserer Erfassung der Social-Media-F\u00e4lle kann das Dine-Team seinen Erfolg messen und wertvolle G\u00e4stedaten gewinnen. Die Software von Emplifi unterst\u00fctzt die besonderen Anforderungen von Restaurants. So stellt Dine sicher, dass G\u00e4ste-Feedback geh\u00f6rt und schnell an die Franchisenehmer weitergegeben wird, und erfasst alle n\u00f6tigen Falldetails wie Restaurantstandort, Datum und Uhrzeit des Besuchs, Rechnungsnummer und mehr.<\/p>\n<p>Vor Kurzem begann Dine Brands, testweise mit zwei seiner Marken schrittweise auf Google Reviews zu antworten. Mit Emplifi haben bereits \u00fcber 10.000 G\u00e4ste darauf reagiert. Da das gesamte Feedback in Emplifi Agent einl\u00e4uft, konnte das Guest-Relations-Team daf\u00fcr auf einer einzigen Plattform bleiben.<\/p>\n<p>K\u00fcnftig m\u00f6chte Dine mit Emplifi den G\u00e4ste-Support auf noch mehr Kan\u00e4le ausweiten. Zudem setzt das Unternehmen auf kontinuierliche Verbesserung, mit Ideen aus dem Team und der F\u00fchrungsebene. Da sich die L\u00f6sungen von Emplifi flexibel konfigurieren lassen, konnte das Team viele davon sofort umsetzen.<\/p>\n<p>Das Dine-Team sch\u00e4tzt au\u00dferdem, dass Emplifi zugeh\u00f6rt und viele seiner Vorschl\u00e4ge f\u00fcr neue Produktfunktionen umgesetzt hat.<\/p>\n"},{"acf_fc_layout":"quote","quote":"Emplifi hat uns das Leben deutlich leichter gemacht. Alles lief reibungslos, von der Zusammenarbeit mit unserer wunderbaren Customer Success Managerin Megan, um Emplifi Social Engage zu unserer L\u00f6sung hinzuzuf\u00fcgen, bis zur Einf\u00fchrung und Verwaltung des Tools mit unserem erfahrenen Program Manager. Das Emplifi-Team war stets erreichbar, reaktionsschnell und kompetent.","quote_author":"Alex Bresette","quote_author_description":"Leiter G\u00e4stebetreuung"},{"acf_fc_layout":"wysiwyg","wysiwyg_background_color":"white","wysiwyg":"<h2>Das Fazit<\/h2>\n<p>Mit der Produktsuite von Emplifi erfasst Dine Brands G\u00e4ste-Feedback und verbessert das G\u00e4steerlebnis. Zudem erh\u00e4lt das Unternehmen wertvolle Insights, um seinen Social Customer Care genau zu erfassen und zu messen.<\/p>\n"}]},"customer_sidebar_clone":{"customer_sidebar_group":{"show_section":true,"sidebar_contents":[{"icon":{"ID":13930,"id":13930,"title":"Case Study Icon Challenge","filename":"Case-Study-Icon-Challenge.png","filesize":819,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge.png","link":"https:\/\/emplifi.io\/de\/customers\/how-tui-used-ai-to-lower-cost-per-engagement-by-81-percent\/case-study-icon-challenge-2\/","alt":"","author":"54","description":"","caption":"","name":"case-study-icon-challenge-2","status":"inherit","uploaded_to":18307,"date":"2025-04-18 17:23:10","modified":"2025-10-17 15:07:28","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":36,"height":36,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge.png","thumbnail-width":36,"thumbnail-height":36,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge.png","medium-width":36,"medium-height":36,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge.png","medium_large-width":36,"medium_large-height":36,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge.png","large-width":36,"large-height":36,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge.png","1536x1536-width":36,"1536x1536-height":36,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge.png","2048x2048-width":36,"2048x2048-height":36,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge.png","fullscreen-width":36,"fullscreen-height":36,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge-24x24.png","menu-24x24-width":24,"menu-24x24-height":24,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge.png","menu-36x36-width":36,"menu-36x36-height":36,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge.png","menu-48x48-width":36,"menu-48x48-height":36}},"title":"Herausforderung","description":"Vor Emplifi konnte Dine Brands Social-Media-Nachrichten kaum in den Guest-Relations-Workflow einbinden."},{"icon":{"ID":13925,"id":13925,"title":"Case Study Icon Solution","filename":"Case-Study-Icon-Solution.png","filesize":783,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Solution.png","link":"https:\/\/emplifi.io\/de\/customers\/how-tui-used-ai-to-lower-cost-per-engagement-by-81-percent\/case-study-icon-solution-2\/","alt":"","author":"54","description":"","caption":"","name":"case-study-icon-solution-2","status":"inherit","uploaded_to":18307,"date":"2025-04-18 17:23:09","modified":"2025-10-17 15:07:28","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":36,"height":36,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Solution.png","thumbnail-width":36,"thumbnail-height":36,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Solution.png","medium-width":36,"medium-height":36,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Solution.png","medium_large-width":36,"medium_large-height":36,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Solution.png","large-width":36,"large-height":36,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Solution.png","1536x1536-width":36,"1536x1536-height":36,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Solution.png","2048x2048-width":36,"2048x2048-height":36,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Solution.png","fullscreen-width":36,"fullscreen-height":36,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Solution-24x24.png","menu-24x24-width":24,"menu-24x24-height":24,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Solution.png","menu-36x36-width":36,"menu-36x36-height":36,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Solution.png","menu-48x48-width":36,"menu-48x48-height":36}},"title":"L\u00f6sung","description":"Dine Brands integrierte die Plattform von Emplifi in sein CRM. Social-Media-Nachrichten werden nun automatisch in der Agent-Queue geroutet und bearbeitet."},{"icon":{"ID":13920,"id":13920,"title":"Case Study Icon Outcome","filename":"Case-Study-Icon-Outcome.png","filesize":1282,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Outcome.png","link":"https:\/\/emplifi.io\/de\/customers\/how-tui-used-ai-to-lower-cost-per-engagement-by-81-percent\/case-study-icon-outcome-2\/","alt":"","author":"54","description":"","caption":"","name":"case-study-icon-outcome-2","status":"inherit","uploaded_to":18307,"date":"2025-04-18 17:23:08","modified":"2025-10-17 15:07:29","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":36,"height":36,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Outcome.png","thumbnail-width":36,"thumbnail-height":36,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Outcome.png","medium-width":36,"medium-height":36,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Outcome.png","medium_large-width":36,"medium_large-height":36,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Outcome.png","large-width":36,"large-height":36,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Outcome.png","1536x1536-width":36,"1536x1536-height":36,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Outcome.png","2048x2048-width":36,"2048x2048-height":36,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Outcome.png","fullscreen-width":36,"fullscreen-height":36,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Outcome-24x24.png","menu-24x24-width":24,"menu-24x24-height":24,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Outcome.png","menu-36x36-width":36,"menu-36x36-height":36,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Outcome.png","menu-48x48-width":36,"menu-48x48-height":36}},"title":"Ergebnisse","description":"Mit Emplifi senkte Dine Brands die durchschnittliche Bearbeitungszeit f\u00fcr Social-Media-F\u00e4lle von f\u00fcnf Minuten auf eine und priorisiert diese F\u00e4lle nun t\u00e4glich."}]}},"callout_clone":{"callout_group":{"show_section":false,"image":false,"subhead":"","headline":"","text":"","button_type":"links","button_1":null,"button_2":null,"chat_button_text":"","fallback_button":null}},"resource_feed_clone":{"resource_feed_group":{"show_section":false,"section_subhead":"","section_headline":"Insights von Emplifi","section_text":"<p>Entdecken Sie unsere neuesten Blogs und umfassenden Leitf\u00e4den, mit denen Sie Customer-Experience-Strategien meistern und Wachstum f\u00f6rdern.<\/p>\n","feed_type":"resources","use_recent_resources":true,"topic_filter":false,"resources":[{"resource":false},{"resource":false},{"resource":false}],"custom_links":false}},"page_cta":{"page_cta_group":{"show_section":true,"use_global_cta":true,"section_subhead":"","section_headline":"","section_text_left":"","section_text_right":"","section_button":null}},"awards_clone":{"awards_group":{"show_section":true,"use_global_awards_text":true,"section_subhead":"","section_headline":"","section_text":"","use_global_awards":true,"awards":false}}},"_links":{"self":[{"href":"https:\/\/emplifi.io\/de\/wp-json\/wp\/v2\/customer_posts\/18269","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/emplifi.io\/de\/wp-json\/wp\/v2\/customer_posts"}],"about":[{"href":"https:\/\/emplifi.io\/de\/wp-json\/wp\/v2\/types\/customer_posts"}],"author":[{"embeddable":true,"href":"https:\/\/emplifi.io\/de\/wp-json\/wp\/v2\/users\/23"}],"version-history":[{"count":0,"href":"https:\/\/emplifi.io\/de\/wp-json\/wp\/v2\/customer_posts\/18269\/revisions"}],"wp:attachment":[{"href":"https:\/\/emplifi.io\/de\/wp-json\/wp\/v2\/media?parent=18269"}],"wp:term":[{"taxonomy":"customer_solutions_tax","embeddable":true,"href":"https:\/\/emplifi.io\/de\/wp-json\/wp\/v2\/customer_solutions_tax?post=18269"},{"taxonomy":"customer_topics_tax","embeddable":true,"href":"https:\/\/emplifi.io\/de\/wp-json\/wp\/v2\/customer_topics_tax?post=18269"},{"taxonomy":"customer_industries_tax","embeddable":true,"href":"https:\/\/emplifi.io\/de\/wp-json\/wp\/v2\/customer_industries_tax?post=18269"},{"taxonomy":"resource_visibility_tax","embeddable":true,"href":"https:\/\/emplifi.io\/de\/wp-json\/wp\/v2\/resource_visibility_tax?post=18269"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}