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Au\u00dferdem haben wir konkrete Erkenntnisse gewonnen, wie wir das Erlebnis weiter verbessern k\u00f6nnen.","quote_author":"Erica Smith","quote_author_description":"Leiterin Technologie-Implementierung IFS bei Delta Air Lines"},{"acf_fc_layout":"wysiwyg","wysiwyg_background_color":"white","wysiwyg":"<h2>Support im richtigen Moment und wertvolle Insights<\/h2>\n<p>Seit Anfang 2018 haben die Support-Agents f\u00fcr die Flugbegleiter von Delta mehr als 16.000 Anrufe bearbeitet, \u00fcber die H\u00e4lfte davon \u00fcber die neue Emplifi-App. Flugbegleiter erhalten schnell die Hilfe, die sie brauchen, und k\u00f6nnen sich auf den au\u00dfergew\u00f6hnlichen Service konzentrieren, den Flugg\u00e4ste von Delta erwarten.<\/p>\n<p>Und mit Emplifi Agent hat das Support-Team die Tools, um Probleme und Fragen schneller zu l\u00f6sen und den mehr als 22.000 Flugbegleitern von Delta einen hohen Servicestandard zu bieten.<\/p>\n<p>&#8222;Durch die Zentralisierung des Supports f\u00fcr unsere Flugbegleiter mit Emplifi-Technologie haben wir in den ersten drei Jahren des Programms \u00fcber 2 Millionen US-Dollar gespart&#8220;, sagt Angela Gammill, General Manager &#8211; IFS Technology &amp; Innovation. &#8222;Mit den L\u00f6sungen von Emplifi erreichen wir die operative Exzellenz, die Delta anstrebt.&#8220;<\/p>\n<p>Die Technologie von Emplifi bietet nicht nur bequemen Support im richtigen Moment, sondern auch beispiellose Transparenz \u00fcber den gesamten Prozess. So kann Delta genau die Verbesserungen vorantreiben, die den Flugbegleitern am wichtigsten sind. K\u00fcnftig m\u00f6chte das Delta-Team<br \/>\nweitere Funktionen erg\u00e4nzen, um das Erlebnis f\u00fcr Flugg\u00e4ste, Flugbegleiter und Agents gleicherma\u00dfen zu verbessern.<\/p>\n<p>&#8222;Wer das Erlebnis auf ganzer Linie verbessern will, muss zuerst die Bed\u00fcrfnisse seiner Kunden verstehen und dann ein starkes Team aufbauen, das die Technologie voll nutzt&#8220;, erg\u00e4nzt Smith. &#8222;So entsteht echter gesch\u00e4ftlicher Mehrwert.&#8220;<\/p>\n<h2>Freie Bahn f\u00fcr die Zukunft<\/h2>\n<p>Die Flugbegleiter von Delta tragen entscheidend dazu bei, dass Flugg\u00e4ste und Crew sicher sind. Emplifi Agent und Emplifi SOS von Emplifi bieten ihnen die Tools und den Echtzeit-Support, die sie brauchen, um weiterhin die Delta Difference zu liefern.<\/p>\n<p>Wie k\u00f6nnen Sie das Erlebnis Ihrer Mitarbeitenden verbessern? 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