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Verf\u00fcgbar in: Social Marketing, Social Commerce, Social Care."},{"link":{"title":"Zur Dokumentation","url":"https:\/\/docs.emplifi.io\/platform\/latest\/home\/apis","target":"_blank"},"icon":{"ID":36630,"id":36630,"title":"icon-bot-custom-apis","filename":"icon-bot-custom-apis.svg","filesize":304,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-bot-custom-apis.svg","link":"https:\/\/emplifi.io\/de\/integrations-list\/icon-bot-custom-apis-2\/","alt":"","author":"52","description":"","caption":"","name":"icon-bot-custom-apis-2","status":"inherit","uploaded_to":43507,"date":"2026-09-17 22:48:56","modified":"2026-10-28 20:49:52","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":34,"height":34,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-bot-custom-apis.svg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-bot-custom-apis.svg","medium-width":300,"medium-height":300,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-bot-custom-apis.svg","medium_large-width":768,"medium_large-height":768,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-bot-custom-apis.svg","large-width":1024,"large-height":1024,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-bot-custom-apis.svg","1536x1536-width":34,"1536x1536-height":34,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-bot-custom-apis.svg","2048x2048-width":34,"2048x2048-height":34,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-bot-custom-apis.svg","fullscreen-width":34,"fullscreen-height":34,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-bot-custom-apis.svg","menu-24x24-width":24,"menu-24x24-height":24,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-bot-custom-apis.svg","menu-36x36-width":34,"menu-36x36-height":34,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-bot-custom-apis.svg","menu-48x48-width":34,"menu-48x48-height":34}},"subtitle":"Webhook, Automatisierung oder eigene Anbindung","title":"Eigene APIs in Emplifi Bot","description":"Emplifi Bot ruft im Gespr\u00e4ch eigene Systeme auf, damit Antworten Live-Daten aus anderen Anwendungen nutzen. Verf\u00fcgbar in: Social Care."},{"link":{"title":"Zur Dokumentation","url":"https:\/\/docs.emplifi.io\/platform\/latest\/home\/integrating-with-sms-providers","target":"_blank"},"icon":{"ID":36670,"id":36670,"title":"icon-sms-review-collection","filename":"icon-sms-review-collection.svg","filesize":393,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-sms-review-collection.svg","link":"https:\/\/emplifi.io\/de\/integrations-list\/icon-sms-review-collection-2\/","alt":"","author":"52","description":"","caption":"","name":"icon-sms-review-collection-2","status":"inherit","uploaded_to":43507,"date":"2026-09-17 22:49:09","modified":"2026-10-28 20:53:03","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":34,"height":34,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-sms-review-collection.svg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-sms-review-collection.svg","medium-width":300,"medium-height":300,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-sms-review-collection.svg","medium_large-width":768,"medium_large-height":768,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-sms-review-collection.svg","large-width":1024,"large-height":1024,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-sms-review-collection.svg","1536x1536-width":34,"1536x1536-height":34,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-sms-review-collection.svg","2048x2048-width":34,"2048x2048-height":34,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-sms-review-collection.svg","fullscreen-width":34,"fullscreen-height":34,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-sms-review-collection.svg","menu-24x24-width":24,"menu-24x24-height":24,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-sms-review-collection.svg","menu-36x36-width":34,"menu-36x36-height":34,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-sms-review-collection.svg","menu-48x48-width":34,"menu-48x48-height":34}},"subtitle":"Webhook, Automatisierung oder eigene Anbindung","title":"Bewertungen per SMS \u00fcber den eigenen SMS-Anbieter sammeln","description":"Bewertungen per SMS sammeln, mit einem Magic Link von Emplifi in Nachrichten des eigenen SMS-Anbieters. Verf\u00fcgbar in: Social Commerce."}]}},{"acf_fc_layout":"callout_gray","callout_gray_group":{"show_section":false,"subhead":"","headline":"Zwei Connectors sind eingestellt, die Dokumentation bleibt ma\u00dfgeblich","text":"<p>Der Power BI-Connector und der Tableau Web Data Connector sind als veraltet dokumentiert und daher nicht auf dieser Seite. Diese Reporting-Aufgaben \u00fcbernehmen heute Looker Studio und die Emplifi Public API.<\/p>\n<p>Jede Kachel verlinkt auf die Emplifi-Dokumentation, die aktuelle Quelle daf\u00fcr, was jede Anbindung unterst\u00fctzt.<\/p>\n","button_1":{"title":"Zur Seite mit veralteten Funktionen","url":"https:\/\/docs.emplifi.io\/platform\/latest\/home\/deprecated-features-and-components","target":"_blank"},"button_2":null}},{"acf_fc_layout":"faqs","faqs_group":{"show_section":true,"section_subhead":"FAQ","section_headline":"H\u00e4ufige Fragen zu Emplifi-Integrationen","section_text":"","faqs":[{"title":"Was steht auf der Emplifi-Integrationsseite?","content":"<p>Die Emplifi-Integrationsseite listet jede dokumentierte Anbindung zwischen Emplifi Fuel und den anderen Systemen einer Marke auf: 65 Anbindungen in 10 Kategorien. Die Kategorien sind soziale Netzwerke und Messaging, Paid Social und Werbekonten, Unified Analytics, CRM und Kundenservice, Commerce und Syndizierung, Bewertungen, Loyalty und visuelle Inhalte, E-Mail-Service-Provider, Content- und Asset-Bibliotheken, Identit\u00e4t und Single Sign-on sowie APIs, Daten und Analytics. Jede Kachel verlinkt auf die Seite der Emplifi-Dokumentation zu dieser Anbindung.<\/p>\n"},{"title":"Welche f\u00fcnf Anbindungsarten nutzt Emplifi auf der Integrationsseite?","content":"<p>Emplifi ordnet jede Integration einer von f\u00fcnf Anbindungsarten zu. Eine native Integration wird von Emplifi entwickelt und betrieben und in Emplifi Fuel eingerichtet. Eine Partner- oder Marketplace-Integration wird vom Partner entwickelt oder gesteuert und auf Partnerseite installiert. Eine API- oder Entwickleranbindung bauen Entwickler auf einer dokumentierten Emplifi-Schnittstelle. Ein Datenexport oder -import bewegt geplante Dateien und Feeds. Ein Webhook, eine Automatisierung oder eine eigene Anbindung ist ereignisgesteuert oder individuell f\u00fcr den eigenen Stack gebaut.<\/p>\n"},{"title":"Was bedeutet \u201eVerf\u00fcgbar in\u201c auf einer Emplifi-Kachel?","content":"<p>\u201eVerf\u00fcgbar in\u201c nennt die Emplifi-S\u00e4ulen, in denen eine Anbindung genutzt wird: Social Marketing, Social Commerce und Social Care. Eine Kachel mit \u201eVerf\u00fcgbar in: Social Marketing, Social Commerce, Social Care\u201c funktioniert in allen dreien. Die Zeile steht am Ende jeder Kachel, neben Anbindungsart und Integrationsname, sodass schon vor dem \u00d6ffnen der Dokumentation klar ist, wo in Emplifi Fuel die Anbindung genutzt wird.<\/p>\n"},{"title":"Welche Netzwerke und Messaging-Kan\u00e4le verbinde ich mit Emplifi?","content":"<p>Emplifi verbindet sich mit 12 sozialen Netzwerken und Messaging-Kan\u00e4len:<\/p>\n<ul>\n<li>Facebook<\/li>\n<li>Instagram<\/li>\n<li>X (ehemals Twitter)<\/li>\n<li>LinkedIn<\/li>\n<li>TikTok<\/li>\n<li>YouTube<\/li>\n<li>Pinterest<\/li>\n<li>Threads<\/li>\n<li>Snapchat<\/li>\n<li>WhatsApp Business<\/li>\n<li>Google Business Profile<\/li>\n<li>Reddit<\/li>\n<\/ul>\n<p>Jedes Profil wird unter \u201eSettings\u201c von einem Nutzer hinzugef\u00fcgt, dessen Kontorolle die Berechtigung \u201eAdd Pages and Profiles\u201c hat. Die Funktionen variieren je Kanal: Ver\u00f6ffentlichen auf Snapchat ist aus Emplifi nicht m\u00f6glich, und Reddit-Inhalte kommen \u00fcber Listening-Abfragen statt \u00fcber Profil-Monitoring. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/connecting-and-managing-profiles\" target=\"_blank\" rel=\"noopener\">Profile verbinden und verwalten<\/a>.<\/p>\n"},{"title":"Welche Werbekonten binde ich an Emplifi an?","content":"<p>Emplifi verbindet Werbekonten von Meta, TikTok und X (ehemals Twitter). Meta umfasst Facebook, Instagram, Threads, WhatsApp, Messenger und Audience Network; TikTok umfasst TikTok, Pangle und das TikTok Global App Bundle; X umfasst X und sein Publisher-Netzwerk. Ein Werbekonto wird von einem Nutzer mit der Berechtigung \u201eAdd Pages and Profiles\u201c hinzugef\u00fcgt, und nur zugewiesene Nutzer sehen seine Daten. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/ad-accounts\" target=\"_blank\" rel=\"noopener\">Werbekonten verbinden und verwalten<\/a>.<\/p>\n"},{"title":"Mit welchen CRM- und Kundenservice-Systemen verbindet sich Emplifi?","content":"<p>Emplifi verbindet sich mit Salesforce Service Cloud, Gladly und Reputation Studio. Die Salesforce-Integration eskaliert Social-Unterhaltungen als F\u00e4lle und Leads und synchronisiert Care-F\u00e4lle in beide Richtungen. Gladly zeigt Emplifi-Bewertungen auf einer Kundendetailseite und macht f\u00fcr den Kundenservice markierte Bewertungen zu Gladly-Aufgaben. Reputation Studio, eine App auf Salesforce AppExchange, macht Emplifi-Bewertungen und K\u00e4uferfragen zu Tickets in Service Cloud und spielt Antworten zur\u00fcck. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/integrate-care-with-salesforce\" target=\"_blank\" rel=\"noopener\">Care mit Salesforce integrieren<\/a>.<\/p>\n"},{"title":"Welche E-Commerce-Plattformen unterst\u00fctzt Emplifi Ratings and Reviews?","content":"<p>Emplifi Ratings and Reviews bietet fertige Apps, Cartridges und Plugins f\u00fcr Magento (Adobe Commerce) Version 2.1 bis 2.4, Salesforce SiteGenesis und Salesforce Reference Architecture (SFRA) sowie Shopify. Die Dokumentation behandelt die Emplifi-SpeedFlex-Widgets; neuen Kunden empfehlen wir den Start mit SpeedFlex, bestehende v4.3-Implementierungen werden weiter unterst\u00fctzt. F\u00fcr andere Shops pr\u00fcft der Emplifi Support die Kompatibilit\u00e4t. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/e-commerce-platforms\" target=\"_blank\" rel=\"noopener\">E-Commerce-Plattformen<\/a>.<\/p>\n"},{"title":"Welche Loyalty- und Visual-Content-Partner unterst\u00fctzt Emplifi Ratings and Reviews?","content":"<p>Emplifi Ratings and Reviews ist integriert mit CrowdTwist f\u00fcr Treuepunkte, Bazaarvoice (Curalate) und Social Native (Olapic) f\u00fcr K\u00e4uferbilder sowie Movable Ink f\u00fcr Live-Bewertungen in E-Mails. CrowdTwist schreibt K\u00e4ufern jede Bewertung, Frage oder Antwort \u00fcber seine User Activity Credit API gut. Die Curalate-Integration l\u00e4uft nachts und ver\u00f6ffentlicht gesammelte Bilder in Curalate Fanreel. Olapic erh\u00e4lt Fotos aus visuellen Emplifi-Bewertungen. Movable Ink ruft Bewertungen per Produkt-SKU ab. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/integrations\" target=\"_blank\" rel=\"noopener\">Integrationen<\/a>.<\/p>\n"},{"title":"Welche E-Mail-Service-Provider versenden Emplifi-Bewertungsanfragen?","content":"<p>Emplifi Ratings and Reviews ist voll integriert, inklusive Inbox Submission, mit Braze, Cordial und SendGrid, laut Dokumentation der ESP von Emplifi Ratings and Reviews. Ohne Inbox Submission integriert sind CheetahMail (gef\u00fchrt als CheetahMail (Experian)), Dotdigital (Dot Mailer), SAP Emarsys (Emarsys), Klaviyo, Listrak, Mailchimp Transactional Email (Mandrill), Mapp, Maropost, Oracle Responsys (Responsys), Sailthru, Salesforce Marketing Cloud, SparkPost und Yesmail (YesMail). Andere Anbieter brauchen eine REST- oder SOAP-API mit transaktionalen E-Mail-Endpunkten; zur Kompatibilit\u00e4t ber\u00e4t das Emplifi Technical Services-Team. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/third-party-esp-integrations\" target=\"_blank\" rel=\"noopener\">ESP-Integrationen von Drittanbietern<\/a>.<\/p>\n"},{"title":"Aus welchen Cloud-Speichern kann ich Inhalte in Emplifi \u00fcbernehmen?","content":"<p>Emplifi \u00fcbernimmt Assets aus acht Cloud-Speicherquellen, in Publisher, in Community-Antworten und in Content Hub-Sammlungen:<\/p>\n<ul>\n<li>Google Drive<\/li>\n<li>OneDrive (nur private Konten)<\/li>\n<li>Box<\/li>\n<li>Gmail<\/li>\n<li>Google Photos<\/li>\n<li>Dropbox<\/li>\n<li>Facebook<\/li>\n<li>Instagram<\/li>\n<\/ul>\n<p>Auch Bynder und Adobe Experience Manager sind als Quellen gelistet. Jede Quelle wird vom Nutzer selbst autorisiert; da das Login-Token nur wenige Stunden gilt, ist eventuell eine t\u00e4gliche Neuautorisierung n\u00f6tig. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/integrate-emplifi-with-cloud-storage-providers\" target=\"_blank\" rel=\"noopener\">Emplifi mit Cloud-Speicher-Anbietern integrieren<\/a>.<\/p>\n"},{"title":"Welche Identity Provider unterst\u00fctzt Emplifi f\u00fcr Single Sign-on?","content":"<p>Emplifi Single Sign-on nutzt das SAML 2.0-Protokoll und funktioniert daher mit jedem Identity Provider, der SAML 2.0 unterst\u00fctzt, zum Beispiel:<\/p>\n<ul>\n<li>Okta<\/li>\n<li>OneLogin<\/li>\n<li>Google<\/li>\n<li>Microsoft Entra ID (ehemals Azure Active Directory)<\/li>\n<li>Shibboleth<\/li>\n<\/ul>\n<p>Die Einrichtung l\u00e4uft \u00fcber den Single-Sign-on-Self-Service von Emplifi. Okta, OneLogin und Microsoft Entra ID f\u00fchren Emplifi in ihren eigenen App-Katalogen, was die Konfiguration auf eine Subdomain und eine Metadaten-URL verk\u00fcrzt. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/the-single-sign-on-self-service-guide\" target=\"_blank\" rel=\"noopener\">Single Sign-on (SSO)<\/a>.<\/p>\n"},{"title":"Welche API- und Datenanbindungen bietet Emplifi f\u00fcr eigenes Reporting?","content":"<p>Emplifi bietet diese API- und Datenanbindungen:<\/p>\n<ul>\n<li>Die Emplifi Public API unter api.emplifi.io f\u00fcr Social-Kennzahlen<\/li>\n<li>Die Ratings and Reviews REST API f\u00fcr Bewertungsinhalte und Katalogdaten<\/li>\n<li>Ratings and Reviews-Webhooks f\u00fcr Echtzeit-Events<\/li>\n<li>Geplante Datenfeeds f\u00fcr Katalog-, Bestell- und Bewertungsdateien<\/li>\n<li>Plattform-Exporte als PDF und XLSX<\/li>\n<li>Der Looker Studio-Connector<\/li>\n<li>Eigene APIs, die Emplifi Bot im Gespr\u00e4ch aufruft<\/li>\n<\/ul>\n<p>Der Power BI-Connector und der Tableau Web Data Connector sind veraltet. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/how-to-set-up-looker-studio-connector-with-emplifi\" target=\"_blank\" rel=\"noopener\">Looker Studio-Connector mit Emplifi einrichten<\/a>.<\/p>\n"},{"title":"Kann Emplifi auf Facebook-Seiten ver\u00f6ffentlichen?","content":"<p>Ja. Emplifi verbindet eine Facebook-Seite als eigenes Profil, sodass sich die Seiten-Insights einsehen und Inhalte direkt aus Emplifi auf der Seite ver\u00f6ffentlichen lassen. Die Seite wird unter \u201eSettings\u201c von einem Nutzer hinzugef\u00fcgt, dessen Kontorolle die Berechtigung \u201eAdd Pages and Profiles\u201c hat. Insights- und Publishing-Berechtigungen werden je Seite verbunden. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/add-an-owned-profile-for-your-facebook-page\" target=\"_blank\" rel=\"noopener\">Eigenes Profil f\u00fcr eine Facebook-Seite hinzuf\u00fcgen<\/a>.<\/p>\n"},{"title":"Ist Emplifi mit Instagram integriert?","content":"<p>Ja. Emplifi verbindet ein Instagram-Konto, das dem Unternehmen geh\u00f6rt oder von ihm verwaltet wird, als eigenes Profil: mit Konto-Insights und direkter Ver\u00f6ffentlichung aus Emplifi auf Instagram. Wie bei jedem Kanal braucht die Person, die das Konto hinzuf\u00fcgt, eine Kontorolle mit der Berechtigung \u201eAdd Pages and Profiles\u201c. Instagram ist zudem eine der Quellen, aus denen sich beim Erstellen eines Posts vorhandene Inhalte \u00fcbernehmen lassen. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/add-an-owned-profile-for-your-instagram-account\" target=\"_blank\" rel=\"noopener\">Eigenes Profil f\u00fcr ein Instagram-Konto hinzuf\u00fcgen<\/a>.<\/p>\n"},{"title":"Wie verbinde ich ein Profil auf X (ehemals Twitter) mit Emplifi?","content":"<p>Emplifi verbindet ein Profil auf X (ehemals Twitter) ohne besondere Voraussetzungen, anders als Facebook oder Instagram. Dazu bei Emplifi anmelden, \u00fcber \u201eSettings\u201c zu \u201eChannels and Social profiles\u201c gehen, auf \u201eAdd profile\u201c klicken und das X-Profil mit dem Emplifi-Konto verbinden. Voraussetzung ist eine Kontorolle mit der Berechtigung \u201eAdd Pages and Profiles\u201c. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/how-to-add-an-owned-twitter-profile\" target=\"_blank\" rel=\"noopener\">Eigenes Profil f\u00fcr ein Konto auf X (ehemals Twitter) hinzuf\u00fcgen<\/a>.<\/p>\n"},{"title":"Verbindet sich Emplifi mit LinkedIn?","content":"<p>Ja. Emplifi verbindet ein LinkedIn-Konto, das dem Unternehmen geh\u00f6rt oder von ihm verwaltet wird, als eigenes Profil: mit Konto-Insights und direkter Ver\u00f6ffentlichung aus Emplifi auf LinkedIn. Insights- und Publishing-Berechtigungen werden je Konto von einem Nutzer verbunden, der die Berechtigung \u201eAdd Pages and Profiles\u201c hat. LinkedIn geh\u00f6rt nicht zu den Quellen von Emplifi Listening. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/connect-owned-linkedin-insights-and-permissions\" target=\"_blank\" rel=\"noopener\">Eigenes Profil f\u00fcr ein LinkedIn-Konto hinzuf\u00fcgen<\/a>.<\/p>\n"},{"title":"Kann Emplifi auf TikTok ver\u00f6ffentlichen?","content":"<p>Ja. Emplifi verbindet ein TikTok-Konto als eigenes Profil, sodass sich die Konto-Insights einsehen und Inhalte direkt aus Emplifi auf TikTok ver\u00f6ffentlichen lassen. TikTok ist auch eine Listening-Quelle, mit einer wichtigen Einschr\u00e4nkung: F\u00fcr TikTok, Reddit und Instagram-Hashtags gibt es keinen historischen Backfill, daher sammelt Listening TikTok-Erw\u00e4hnungen ab dem Start der Abfrage. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/add-an-owned-profile-for-your-tiktok-account\" target=\"_blank\" rel=\"noopener\">Eigenes Profil f\u00fcr ein TikTok-Konto hinzuf\u00fcgen<\/a>.<\/p>\n"},{"title":"Funktioniert Emplifi mit YouTube?","content":"<p>Ja. Emplifi verbindet einen YouTube-Kanal, der dem Unternehmen geh\u00f6rt oder von ihm verwaltet wird, als eigenes Profil: mit Kanal-Insights und direkter Ver\u00f6ffentlichung aus Emplifi auf dem Kanal. YouTube ist auch eine Quelle von Emplifi Listening, sodass YouTube-Erw\u00e4hnungen ebenso \u00fcber eine Listening-Abfrage eingehen k\u00f6nnen. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/add-an-owned-profile-for-your-youtube-channel\" target=\"_blank\" rel=\"noopener\">Eigenes Profil f\u00fcr einen YouTube-Kanal hinzuf\u00fcgen<\/a>.<\/p>\n"},{"title":"Unterst\u00fctzt Emplifi WhatsApp Business?","content":"<p>Ja. Emplifi verbindet ein WhatsApp Business-Konto, das dem Unternehmen geh\u00f6rt oder von ihm verwaltet wird, als eigenes Profil; dar\u00fcber lassen sich Kundennachrichten direkt in Emplifi senden und empfangen. Die Schritte laufen teils in Meta-Produkten, und das Konto darf nicht bereits mit einem anderen Dienstleister verbunden sein. Voraussetzung ist eine Kontorolle mit der Berechtigung \u201eAdd Pages and Profiles\u201c. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/add-an-owned-profile-for-your-wa-business-account\" target=\"_blank\" rel=\"noopener\">Eigenes Profil f\u00fcr ein WhatsApp Business-Konto hinzuf\u00fcgen<\/a>.<\/p>\n"},{"title":"Kann ich Google Business-Bewertungen in Emplifi beantworten?","content":"<p>Ja. Emplifi verbindet ein Google Business-Konto als eigenes Profil, informiert \u00fcber Bewertungen des Unternehmens und erm\u00f6glicht Reaktionen direkt in den Modulen Community und Care. Die Anbindung wird in Emplifi unter \u201eSettings\u201c von einem Nutzer hinzugef\u00fcgt, dessen Kontorolle die Berechtigung \u201eAdd Pages and Profiles\u201c hat. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/add-an-owned-profile-for-your-google-business-ac-1\" target=\"_blank\" rel=\"noopener\">Eigenes Profil f\u00fcr ein Google Business-Konto hinzuf\u00fcgen<\/a>.<\/p>\n"},{"title":"Ist Reddit in Emplifi verf\u00fcgbar?","content":"<p>Ja, unter einer Bedingung. Reddit als Datenquelle ist ein Listening-Add-on: Die Freischaltung erfolgt \u00fcber den Customer Success Manager oder den Emplifi Support unter support@emplifi.io. Reddit-Inhalte kommen \u00fcber Listening-Abfragen statt \u00fcber Profil-Monitoring, und n\u00f6tig ist eine Abfrage, bei der Reddit f\u00fcr Community aktiviert ist. Mit einem eigenen Reddit-Konto lassen sich dann Posts und Kommentare in Community und Care beantworten und per Upvote oder Downvote bewerten. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/add-an-owned-profile-for-your-reddit-account\" target=\"_blank\" rel=\"noopener\">Eigenes Profil f\u00fcr ein Reddit-Konto hinzuf\u00fcgen<\/a>.<\/p>\n"},{"title":"Ist Emplifi mit Salesforce Service Cloud integriert?","content":"<p>Ja. Emplifi integriert das Care-Modul mit Salesforce: Care-F\u00e4lle lassen sich in Salesforce bearbeiten, aus einem Care-Fall entsteht direkt ein Salesforce-Fall oder Lead, und beide Seiten bleiben synchron, denn die Integration von Care und Salesforce ist bidirektional. Die Integration von Community und Salesforce ist separat. N\u00f6tig sind ein Salesforce-Konto mit CRUD-Zugriff auf F\u00e4lle, Kontakte, Leads, Accounts und die relevanten Datensatztypen sowie einen Token-Inhaber, der die Salesforce-Umgebung verbindet. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/integrate-care-with-salesforce\" target=\"_blank\" rel=\"noopener\">Care mit Salesforce integrieren<\/a>.<\/p>\n"},{"title":"Kann Salesforce Marketing Cloud Emplifi-Bewertungs-E-Mails senden?","content":"<p>Ja. Emplifi Ratings and Reviews spricht \u00fcber die REST API mit Salesforce Marketing Cloud (ehemals ExactTarget) und l\u00f6st transaktionale E-Mails wie Bewertungsanfragen und Antwort-E-Mails auf Fragen aus. Dazu werden in Marketing Cloud Triggered Email Message Interactions definiert und eine Triggered Send Data Extension erg\u00e4nzt, die das HTML und die Betreffzeile von Emplifi aufnimmt. Emplifi richtet die Integration mit dem zust\u00e4ndigen Customer Success Manager ein, mit den Marketing Cloud-API-Zugangsdaten und der Triggered Send ID je E-Mail. Salesforce Marketing Cloud ist als integriert ohne Inbox Submission gelistet. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/salesforce-marketing-cloud-sfmc\" target=\"_blank\" rel=\"noopener\">Salesforce Marketing Cloud (SFMC)<\/a>.<\/p>\n"},{"title":"Funktioniert Emplifi Ratings and Reviews mit Salesforce B2C Commerce?","content":"<p>Ja. Emplifi Ratings and Reviews hat dokumentierte Implementierungen f\u00fcr Shops auf Salesforce SiteGenesis und Salesforce Reference Architecture (SFRA), geliefert als leicht installierbare Cartridge. Die ver\u00f6ffentlichte Dokumentation behandelt die Emplifi-SpeedFlex-Widgets. Bestehende v4.3-Implementierungen werden weiter unterst\u00fctzt, neuen Kunden empfehlen wir den Start mit SpeedFlex. Die v4.3-Dokumentation ist beim Emplifi Support erh\u00e4ltlich. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/e-commerce-platforms\" target=\"_blank\" rel=\"noopener\">E-Commerce-Plattformen<\/a>.<\/p>\n"},{"title":"Wie ist Emplifi mit Shopify integriert?","content":"<p>Emplifi verbindet sich auf zwei dokumentierte Arten mit Shopify: Emplifi-UGC-Galerien, eingebettet in einen Shopify-Shop, und ein UGC-Album, synchronisiert mit der eigenen Storefront in der Shopify Shop app, damit K\u00e4ufer die neuesten freigegebenen, rechtegekl\u00e4rten und mit Produkten getaggten Inhalte sehen. Shopify ist auch als fertige Plattform f\u00fcr Emplifi Ratings and Reviews gelistet. Eine Einschr\u00e4nkung: Inhalte mit einem Produkt-Tag, das nicht im Shopify-Katalog ist, erscheinen nicht in der Storefront der Shop app. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/add-an-emplifi-ugc-album-to-your-shopify-shop\" target=\"_blank\" rel=\"noopener\">UGC-Galerie zur Storefront der Shopify Shop app hinzuf\u00fcgen<\/a>.<\/p>\n"},{"title":"Gibt es eine Emplifi-Extension f\u00fcr Adobe Commerce (Magento)?","content":"<p>Ja. Die Emplifi-Extension f\u00fcr Magento 2 \u00fcbernimmt den Gro\u00dfteil der Integration: Sie exportiert und importiert die n\u00f6tigen Feeds, reichert Produkte per Custom Attributes mit Bewertungsdaten an und erg\u00e4nzt die Templates um das HTML, CSS und JavaScript, das die Widgets brauchen. Sie deckt Magento 2.1 bis 2.4 ab und wird \u00fcber Composer, den Magento Marketplace oder Dateien von GitHub installiert. Single Sign-on \u00fcber das Shopkonto kam mit Extension-Version 3.3.0 und wird vom Emplifi Support aktiviert. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/magento\" target=\"_blank\" rel=\"noopener\">Magento<\/a>.<\/p>\n"},{"title":"Kann Klaviyo Emplifi-Bewertungsanfragen versenden?","content":"<p>Ja. Klaviyo kann Emplifi-E-Mails zur Bewertungsanfrage senden und dar\u00fcber Bewertungen sammeln, und Emplifi kann Ratings and Reviews-Daten f\u00fcr Segmentierung und Automatisierung in Klaviyo-Flows an Klaviyo zur\u00fcckspielen. Die Integration wird beim Emplifi Support angefragt; Emplifi liefert ein HTML-Template zum Import in Klaviyo. Klaviyo steht auf der Liste der Anbieter, die ohne Inbox Submission integriert sind. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/klaviyo\" target=\"_blank\" rel=\"noopener\">Klaviyo<\/a>.<\/p>\n"},{"title":"Wie funktioniert die Emplifi-Integration mit Braze?","content":"<p>Emplifi Ratings and Reviews l\u00f6st transaktionale E-Mails \u00fcber den Braze-API-Endpunkt messages\/send aus, sodass Bewertungsanfragen und Fragen-E-Mails \u00fcber das eigene Braze-Konto versendet werden. Emplifi richtet die Integration mit dem zust\u00e4ndigen Customer Success Manager ein, mit der Braze-Dashboard-URL, den API-Zugangsdaten sowie den Kampagnen- und Message-Variation-IDs je E-Mail-Typ. Braze ist einer von drei Anbietern mit voller Integration inklusive Inbox Submission. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/braze\" target=\"_blank\" rel=\"noopener\">Braze<\/a>.<\/p>\n"},{"title":"Kann ich Links in Emplifi Publisher mit Bitly k\u00fcrzen?","content":"<p>Ja. Emplifi Publisher k\u00fcrzt Post-Links mit Bit.ly, und der Link-Shortener ist in allen Emplifi-Konten automatisch aktiv. Klicks auf gek\u00fcrzte Links werden wie alle anderen Links in Emplifi Analytics erfasst. Zwei Einschr\u00e4nkungen sind dokumentiert: Emplifi unterst\u00fctzt keine Verbindung zu einem Bit.ly-Konto, und die nativen Bit.ly Analytics sind in der Emplifi-Plattform nicht abrufbar. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/link-shortener-integration-with-publisher\" target=\"_blank\" rel=\"noopener\">Link-Shortener-Integration mit Publisher<\/a>.<\/p>\n"},{"title":"Unterst\u00fctzt Emplifi Single Sign-on mit Okta?","content":"<p>Ja. Emplifi ist im Trusted App-Katalog von Okta mit einer vorkonfigurierten Integration gelistet: Ein Okta-Admin durchsucht den App-Katalog, sucht nach Emplifi und f\u00fcgt die Integration hinzu. Im Tab \u201eSign On\u201c wird die im Single-Sign-on-Self-Service von Emplifi gew\u00e4hlte Domain eingetragen; danach kommt die Metadaten-URL aus der Anleitung zur\u00fcck in diesen Self-Service. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/set-up-emplifi-sso-with-catalog-login-providers\" target=\"_blank\" rel=\"noopener\">Emplifi SSO mit Katalog-Login-Providern einrichten<\/a>.<\/p>\n"},{"title":"Ist Emplifi im OneLogin-App-Katalog gelistet?","content":"<p>Ja. OneLogin ist einer der drei Katalog-Login-Provider, die Emplifi f\u00fchren, neben Okta und Microsoft Entra ID, und die Emplifi-Dokumentation enth\u00e4lt die Schritt-f\u00fcr-Schritt-Konfiguration f\u00fcr jeden. Das Single Sign-on basiert auf SAML 2.0 und wird im Single-Sign-on-Self-Service von Emplifi abgeschlossen, wo die Login-Domain festgelegt und die Metadaten aus OneLogin eingef\u00fcgt werden. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/set-up-emplifi-sso-with-catalog-login-providers\" target=\"_blank\" rel=\"noopener\">Emplifi SSO mit Katalog-Login-Providern einrichten<\/a>.<\/p>\n"},{"title":"Funktioniert Emplifi mit Microsoft Entra ID?","content":"<p>Ja. Emplifi unterst\u00fctzt Single Sign-on mit Microsoft Entra ID, ehemals Azure Active Directory, einem der Katalog-Login-Provider, die Emplifi in ihrem App-Katalog f\u00fchren. Die Einrichtung basiert auf SAML: Der Identity-Admin f\u00fcgt im Microsoft Entra ID-Portal die Emplifi-Plattform-App hinzu, w\u00e4hlt SAML als Anmeldemethode und kopiert die App Federation Metadata URL in den Single-Sign-on-Self-Service von Emplifi. Ein Setup aus der Zeit vor der \u00c4nderung der Emplifi-Login-Domain muss auf die aktuelle Login-Domain account.emplifi.io migriert werden. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/set-up-emplifi-sso-with-catalog-login-providers\" target=\"_blank\" rel=\"noopener\">Emplifi SSO mit Katalog-Login-Providern einrichten<\/a>.<\/p>\n"},{"title":"K\u00f6nnen K\u00e4ufer ihr Website-Login in Emplifi-Bewertungs-Widgets nutzen?","content":"<p>Ja. Das Single Sign-on von Emplifi Ratings and Reviews integriert sich in das eigene Authentifizierungssystem: Angemeldete K\u00e4ufer nutzen die Bewertungs-Widgets sofort, abgemeldete oder nicht registrierte K\u00e4ufer durchlaufen den Login- oder Registrierungsprozess der Website. Entwickler erg\u00e4nzen die Single-Sign-on-Codestruktur in der Produktseiten-Konfiguration und f\u00fcllen drei Funktionen aus: userDataFn, loggedInDataFn und logout. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/speedflex-single-sign-on-sso-integration\" target=\"_blank\" rel=\"noopener\">SpeedFlex Single Sign-On (SSO) Integration<\/a>.<\/p>\n"},{"title":"Hat Emplifi eine Public API?","content":"<p>Ja. Die Emplifi Public API ruft Social-Media-Kennzahlen der Profile im Emplifi-Konto ab, um sie in einem anderen Tool zu nutzen oder ein eigenes Dashboard zu bauen; dokumentiert ist sie unter api.emplifi.io. F\u00fcr \u00f6ffentliche Profile liefert die API nur \u00f6ffentliche Daten, die \u00fcber die API verf\u00fcgbar sind. F\u00fcr eigene Profile liefert sie die privaten Insights, sofern die Insights-Verbindungen eingerichtet sind. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/emplifi-public-api-integration\" target=\"_blank\" rel=\"noopener\">Die Emplifi Public API in eine Anwendung integrieren<\/a>.<\/p>\n"},{"title":"Kann ich Emplifi mit Looker Studio verbinden?","content":"<p>Ja. Der Looker Studio-Connector von Emplifi verbindet die Emplifi Public API mit Looker Studio, sodass Social-Daten in denselben Charts erscheinen wie die \u00fcbrigen Gesch\u00e4ftsdaten. Verf\u00fcgbar sind nur Daten der Profile, die in der Emplifi-Plattform \u00fcberwacht werden, und Insights-Kennzahlen setzen eine eigene Seite mit verbundenen Insights voraus. Die meisten, aber nicht alle API-Kennzahlen sind im Connector verf\u00fcgbar; die Ausnahmen listet die Dokumentation auf. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/how-to-set-up-looker-studio-connector-with-emplifi\" target=\"_blank\" rel=\"noopener\">Looker Studio-Connector mit Emplifi einrichten<\/a>.<\/p>\n"},{"title":"Welche Emplifi-Reporting-Connectors sind veraltet?","content":"<p>Zwei sind eingestellt. Der Power BI-Connector von Emplifi und der Emplifi Tableau Web Data Connector sind seit dem 1. August 2024 veraltet und werden nicht mehr unterst\u00fctzt: Der Connector erscheint nicht mehr als Datenquelle in Power BI Desktop, und die URL des Tableau Web Data Connector liefert einen Fehler. Bereits geladene Daten bleiben unber\u00fchrt. Als Ersatz dokumentiert Emplifi die Public API und den Looker Studio-Connector. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/deprecated-power-bi-connector\" target=\"_blank\" rel=\"noopener\">Power BI-Connector<\/a>.<\/p>\n"},{"title":"Hat Emplifi Ratings and Reviews eine API?","content":"<p>Ja. Mit der Ratings and Reviews REST API, auch TurnTo API genannt, k\u00f6nnen Entwickler Bewertungsdaten programmatisch \u00fcbermitteln und abrufen, darunter User-generated Content, Produktkatalog, Bestellungen und weitere Statistiken. So entstehen eigene Darstellungen f\u00fcr Bewertungen, Fragen und Antworten, Checkout-Kommentare und visuelle Inhalte. Der Zugriff nutzt OAuth 2.0 Bearer Tokens, und jede Website kann bis zu 10 Tokens haben: ein prim\u00e4res Token plus neun weitere, verwaltet auf der API-Seite. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/ratings-and-reviews-turnto-api-implementation\" target=\"_blank\" rel=\"noopener\">Implementierung der Ratings &amp; Reviews (TurnTo) API<\/a>.<\/p>\n"},{"title":"Unterst\u00fctzt Emplifi Webhooks?","content":"<p>Ja. Emplifi Ratings and Reviews-Webhooks sind HTTP-Callbacks, die bei einem Ereignis Echtzeitdaten im JSON-Format senden, etwa wenn eine Bewertung ver\u00f6ffentlicht wird, und sie ersetzen die einmal t\u00e4gliche Feed-Verarbeitung. Sie lassen sich direkt in PIM-Software, E-Commerce-Plattformen oder Helpdesk-Systeme integrieren. Emplifi hat Webhooks f\u00fcr den Entit\u00e4tstyp Bewertung entwickelt, und ein Webhook-Abo wird gemeinsam mit dem Emplifi Support konfiguriert. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/emplifi-ratings-and-reviews-webhooks\" target=\"_blank\" rel=\"noopener\">Webhooks f\u00fcr Emplifi Ratings &amp; Reviews<\/a>.<\/p>\n"},{"title":"Wie kommen Katalog- und Bestelldaten in Emplifi Ratings and Reviews?","content":"<p>\u00dcber Datenfeeds, die Transfer-Pipelines, die eine Ratings and Reviews-Implementierung am Laufen halten. Erforderlich sind der Katalog-Feed f\u00fcr Produkt- und Kategoriedaten, der JavaScript-Bestellfeed, der neue Bestellungen von der Bestellbest\u00e4tigungsseite \u00fcbergibt, und der historische Bestellfeed, der vergangene Bestellungen einmalig importiert; beide Bestellfeeds sind optional, wenn eigene E-Mails versendet werden. Zu den optionalen Feeds geh\u00f6rt eine Knowledge-Base-Datei f\u00fcr Fragen und Antworten. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/data-feeds-for-emplifi-ratings-reviews\" target=\"_blank\" rel=\"noopener\">Datenfeeds f\u00fcr Emplifi Ratings &amp; Reviews<\/a>.<\/p>\n"},{"title":"Kann ich Emplifi-Reportingdaten in meine Systeme exportieren?","content":"<p>Ja. Emplifi-Boards und Reports lassen sich einmalig als PDF zum Teilen oder als XLSX-Datei zur weiteren Analyse exportieren, als PDF per E-Mail senden, als URL-Link teilen und nach Zeitplan als PDF erstellen und an die Empf\u00e4nger senden, die sie brauchen. Die Exportoptionen h\u00e4ngen vom Modul und der Nutzerrolle ab. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/export-and-schedule-a-content-hub-report\" target=\"_blank\" rel=\"noopener\">Content Hub Report exportieren und planen<\/a>.<\/p>\n"},{"title":"Kann Emplifi Bot im Gespr\u00e4ch meine eigenen Systeme aufrufen?","content":"<p>Ja. Emplifi Bot fragt \u00fcber APIs Informationen aus anderen Anwendungen ab und nutzt sie im Gespr\u00e4ch, und auf der Seite APIs lassen sich eigene Custom APIs f\u00fcr die Bots hinzuf\u00fcgen. Eine Einschr\u00e4nkung ist dokumentiert: Die Seite APIs ist in der Social Chatbot-Oberfl\u00e4che nicht verf\u00fcgbar. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/apis\" target=\"_blank\" rel=\"noopener\">APIs<\/a>.<\/p>\n"},{"title":"Kann ich mit Emplifi-Bewertungen per SMS sammeln?","content":"<p>Ja, \u00fcber den eigenen SMS-Anbieter. Emplifi erzeugt einen Magic Link, der in die SMS eingebettet wird. Der Link beschreibt eine SKU, einen K\u00e4ufer und eine Bestellung, daher wird f\u00fcr jede Nachricht ein eigener Link erzeugt, und K\u00e4ufer m\u00fcssen weder Login noch Bestelldaten angeben. N\u00f6tig sind daf\u00fcr der Site Key, die Produkt-SKU und ein gehashtes Order Token (ein JSON Web Token). Ein URL-Shortener macht den Linktext lesbar. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/integrating-with-sms-providers\" target=\"_blank\" rel=\"noopener\">Integration mit SMS-Anbietern<\/a>.<\/p>\n"},{"title":"Was ist Emplifi-Bewertungssyndizierung?","content":"<p>Bei der Syndizierung teilt Emplifi User-generated Content von der Ursprungsseite, der Quelle, mit anderen Seiten, die ihn nutzen, den Empf\u00e4ngern; meist liefert eine Marke so Bewertungen an ihre H\u00e4ndler. Eine Quelle kann dem Emplifi-Syndizierungsnetzwerk beitreten oder die Syndizierung an einen bestimmten Empf\u00e4nger erlauben. Quellen senden alle ver\u00f6ffentlichten oder ver\u00f6ffentlichbaren Inhalte ohne personenbezogene Daten, und Emplifi zeigt Quellen in einem Dashboard, wo ihre Inhalte erscheinen. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/syndication\" target=\"_blank\" rel=\"noopener\">Syndizierung<\/a>.<\/p>\n"},{"title":"Wo finde ich die Einrichtungsanleitung f\u00fcr eine Emplifi-Integration?","content":"<p>Jede dokumentierte Anbindung hat ihre eigene Seite in der Emplifi-Dokumentation unter docs.emplifi.io, und jede Kachel auf der Emplifi-Integrationsseite verlinkt direkt darauf. Kanalanbindungen finden sich unter \u201eSettings\u201c und Connecting and Managing Profiles, Werbekonten unter Connecting and Managing Ad Accounts, und die Commerce-, ESP-, Loyalty- und API-Anbindungen unter Emplifi Ratings and Reviews. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/connecting-and-managing-profiles\" target=\"_blank\" rel=\"noopener\">Profile verbinden und verwalten<\/a>.<\/p>\n"},{"title":"Wen kontaktiere ich bei Fragen zu einer Emplifi-Integration?","content":"<p>Der Emplifi Support unter support@emplifi.io und der zust\u00e4ndige Customer Success Manager \u00fcbernehmen die Einrichtungsschritte, die nicht im Self-Service laufen. Der Support konfiguriert Webhook-Abos, aktiviert das Single Sign-on \u00fcber das Shopkonto f\u00fcr Adobe Commerce und pr\u00fcft, ob eine E-Commerce-Plattform kompatibel ist. Das Technical Services-Team pr\u00fcft, ob sich ein E-Mail-Service-Provider integrieren l\u00e4sst. Bei Cloud-Speicherquellen benachrichtigt der Anfrage-Button in \u201eAccount Settings\u201c unter \u201eIntegrations and API\u201c den zust\u00e4ndigen Account Manager. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/\" target=\"_blank\" rel=\"noopener\">Startseite der Emplifi-Dokumentation<\/a>.<\/p>\n"}],"disclaimer_text":"","add_additional_sections":false,"additional_faq_sections":false}},{"acf_fc_layout":"banner","banner_group":{"show_section":true,"headline":"Fragen zu Emplifi-Integrationen?","button":{"title":"Gespr\u00e4ch vereinbaren","url":"https:\/\/emplifi.io\/integrations\/","target":""}}}]},"flexible_section_builder_group":[{"acf_fc_layout":"link_list","link_list_group":{"show_section":true,"section_subhead":"65 Integrationen, 10 Kategorien","section_headline":"Direkt zur Kategorie","section_text":"<p><a class=\"section-anchor\" name=\"jump-to-a-category\"><\/a>Themenbereich w\u00e4hlen.<\/p>\n","links":[{"link":{"title":"Soziale Netzwerke und Messaging","url":"#social-networks-and-messaging","target":""}},{"link":{"title":"Paid Social und Werbekonten","url":"#paid-social-and-ad-accounts","target":""}},{"link":{"title":"Unified Analytics","url":"#unified-analytics","target":""}},{"link":{"title":"CRM und Kundenservice","url":"#crm-and-customer-service","target":""}},{"link":{"title":"Commerce und Syndizierung","url":"#commerce-and-syndication","target":""}},{"link":{"title":"Bewertungen, Loyalty und visuelle Inhalte","url":"#reviews-loyalty-and-visual-content","target":""}},{"link":{"title":"E-Mail-Service-Provider","url":"#email-service-providers","target":""}},{"link":{"title":"Content- und Asset-Bibliotheken","url":"#content-and-asset-libraries","target":""}},{"link":{"title":"Identit\u00e4t und Single Sign-on","url":"#identity-and-single-sign-on","target":""}},{"link":{"title":"APIs, Daten und Analytics","url":"#apis-data-and-analytics","target":""}}]}},{"acf_fc_layout":"callout_gray","callout_gray_group":{"show_section":true,"subhead":"","headline":"Lesehilfe: 5 Anbindungsarten","text":"<p>Jede Kachel zeigt die Anbindungsart, die Integration und die Emplifi-S\u00e4ulen, in denen sie verf\u00fcgbar ist.<\/p>\n<ul>\n<li><strong>Native Integration:<\/strong> von Emplifi entwickelt und betrieben, eingerichtet in Emplifi Fuel.<\/li>\n<li><strong>Partner- oder Marketplace-Integration:<\/strong> vom Partner entwickelt oder gesteuert, auf Partnerseite installiert.<\/li>\n<li><strong>API-\/Entwickleranbindung:<\/strong> Entwickler bauen sie auf einer dokumentierten Emplifi-Schnittstelle.<\/li>\n<li><strong>Datenexport oder -import:<\/strong> geplante Dateien und Feeds, die Daten ein- oder ausspielen.<\/li>\n<li><strong>Webhook, Automatisierung oder eigene Anbindung:<\/strong> ereignisgesteuert oder individuell f\u00fcr den eigenen Stack gebaut.<\/li>\n<\/ul>\n","button_1":null,"button_2":null}},{"acf_fc_layout":"icon_blocks","icon_blocks_group":{"show_section":true,"section_subhead":"","section_headline":"Soziale Netzwerke und Messaging","section_text":"<p><a class=\"section-anchor\" name=\"social-networks-and-messaging\"><\/a>Alle Social- und Messaging-Kan\u00e4le, die eine Marke anbinden und nutzen kann, mit den dokumentierten Funktionen je Kanal.<\/p>\n","section_button":null,"blocks":[{"link":{"title":"Zur Dokumentation","url":"https:\/\/docs.emplifi.io\/platform\/latest\/home\/add-an-owned-profile-for-your-facebook-page","target":"_blank"},"icon":{"ID":36590,"id":36590,"title":"facebook","filename":"facebook.png","filesize":54771,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/facebook.png","link":"https:\/\/emplifi.io\/de\/integrations-list\/facebook-2\/","alt":"Facebook-Logo","author":"52","description":"","caption":"","name":"facebook-2","status":"inherit","uploaded_to":43507,"date":"2026-09-17 22:48:42","modified":"2026-10-22 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Verf\u00fcgbar in: Social Marketing, Social Commerce, Social Care."},{"link":{"title":"Zur Dokumentation","url":"https:\/\/docs.emplifi.io\/platform\/latest\/home\/twitter-connect-insights-or-publishing-permissions","target":"_blank"},"icon":{"ID":36871,"id":36871,"title":"x","filename":"x.svg","filesize":496,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/x.svg","link":"https:\/\/emplifi.io\/de\/integrations-list\/x-2\/","alt":"X-Logo","author":"52","description":"","caption":"","name":"x-2","status":"inherit","uploaded_to":43507,"date":"2026-09-17 22:50:13","modified":"2026-10-22 22:29:51","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":1,"height":1,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/x.svg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/x.svg","medium-width":300,"medium-height":300,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/x.svg","medium_large-width":768,"medium_large-height":1,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/x.svg","large-width":1024,"large-height":1024,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/x.svg","1536x1536-width":1,"1536x1536-height":1,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/x.svg","2048x2048-width":1,"2048x2048-height":1,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/x.svg","fullscreen-width":1,"fullscreen-height":1,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/x.svg","menu-24x24-width":1,"menu-24x24-height":1,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/x.svg","menu-36x36-width":1,"menu-36x36-height":1,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/x.svg","menu-48x48-width":1,"menu-48x48-height":1}},"subtitle":"Native Integration","title":"X (ehemals Twitter)","description":"X-Profile verbinden, um zu ver\u00f6ffentlichen, Insights zu sehen, Erw\u00e4hnungen und Nachrichten in Community und Care zu bearbeiten und Listening-Abfragen zu nutzen. 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Diese Reporting-Aufgaben \u00fcbernehmen heute Looker Studio und die Emplifi Public API.<\/p>\n<p>Jede Kachel verlinkt auf die Emplifi-Dokumentation, die aktuelle Quelle daf\u00fcr, was jede Anbindung unterst\u00fctzt.<\/p>\n","button_1":{"title":"Zur Seite mit veralteten Funktionen","url":"https:\/\/docs.emplifi.io\/platform\/latest\/home\/deprecated-features-and-components","target":"_blank"},"button_2":null}},{"acf_fc_layout":"faqs","faqs_group":{"show_section":true,"section_subhead":"FAQ","section_headline":"H\u00e4ufige Fragen zu Emplifi-Integrationen","section_text":"","faqs":[{"title":"Was steht auf der Emplifi-Integrationsseite?","content":"<p>Die Emplifi-Integrationsseite listet jede dokumentierte Anbindung zwischen Emplifi Fuel und den anderen Systemen einer Marke auf: 65 Anbindungen in 10 Kategorien. Die Kategorien sind soziale Netzwerke und Messaging, Paid Social und Werbekonten, Unified Analytics, CRM und Kundenservice, Commerce und Syndizierung, Bewertungen, Loyalty und visuelle Inhalte, E-Mail-Service-Provider, Content- und Asset-Bibliotheken, Identit\u00e4t und Single Sign-on sowie APIs, Daten und Analytics. Jede Kachel verlinkt auf die Seite der Emplifi-Dokumentation zu dieser Anbindung.<\/p>\n"},{"title":"Welche f\u00fcnf Anbindungsarten nutzt Emplifi auf der Integrationsseite?","content":"<p>Emplifi ordnet jede Integration einer von f\u00fcnf Anbindungsarten zu. Eine native Integration wird von Emplifi entwickelt und betrieben und in Emplifi Fuel eingerichtet. Eine Partner- oder Marketplace-Integration wird vom Partner entwickelt oder gesteuert und auf Partnerseite installiert. Eine API- oder Entwickleranbindung bauen Entwickler auf einer dokumentierten Emplifi-Schnittstelle. Ein Datenexport oder -import bewegt geplante Dateien und Feeds. 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Die Zeile steht am Ende jeder Kachel, neben Anbindungsart und Integrationsname, sodass schon vor dem \u00d6ffnen der Dokumentation klar ist, wo in Emplifi Fuel die Anbindung genutzt wird.<\/p>\n"},{"title":"Welche Netzwerke und Messaging-Kan\u00e4le verbinde ich mit Emplifi?","content":"<p>Emplifi verbindet sich mit 12 sozialen Netzwerken und Messaging-Kan\u00e4len:<\/p>\n<ul>\n<li>Facebook<\/li>\n<li>Instagram<\/li>\n<li>X (ehemals Twitter)<\/li>\n<li>LinkedIn<\/li>\n<li>TikTok<\/li>\n<li>YouTube<\/li>\n<li>Pinterest<\/li>\n<li>Threads<\/li>\n<li>Snapchat<\/li>\n<li>WhatsApp Business<\/li>\n<li>Google Business Profile<\/li>\n<li>Reddit<\/li>\n<\/ul>\n<p>Jedes Profil wird unter \u201eSettings\u201c von einem Nutzer hinzugef\u00fcgt, dessen Kontorolle die Berechtigung \u201eAdd Pages and Profiles\u201c hat. Die Funktionen variieren je Kanal: Ver\u00f6ffentlichen auf Snapchat ist aus Emplifi nicht m\u00f6glich, und Reddit-Inhalte kommen \u00fcber Listening-Abfragen statt \u00fcber Profil-Monitoring. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/connecting-and-managing-profiles\" target=\"_blank\" rel=\"noopener\">Profile verbinden und verwalten<\/a>.<\/p>\n"},{"title":"Welche Werbekonten binde ich an Emplifi an?","content":"<p>Emplifi verbindet Werbekonten von Meta, TikTok und X (ehemals Twitter). Meta umfasst Facebook, Instagram, Threads, WhatsApp, Messenger und Audience Network; TikTok umfasst TikTok, Pangle und das TikTok Global App Bundle; X umfasst X und sein Publisher-Netzwerk. Ein Werbekonto wird von einem Nutzer mit der Berechtigung \u201eAdd Pages and Profiles\u201c hinzugef\u00fcgt, und nur zugewiesene Nutzer sehen seine Daten. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/ad-accounts\" target=\"_blank\" rel=\"noopener\">Werbekonten verbinden und verwalten<\/a>.<\/p>\n"},{"title":"Mit welchen CRM- und Kundenservice-Systemen verbindet sich Emplifi?","content":"<p>Emplifi verbindet sich mit Salesforce Service Cloud, Gladly und Reputation Studio. Die Salesforce-Integration eskaliert Social-Unterhaltungen als F\u00e4lle und Leads und synchronisiert Care-F\u00e4lle in beide Richtungen. Gladly zeigt Emplifi-Bewertungen auf einer Kundendetailseite und macht f\u00fcr den Kundenservice markierte Bewertungen zu Gladly-Aufgaben. Reputation Studio, eine App auf Salesforce AppExchange, macht Emplifi-Bewertungen und K\u00e4uferfragen zu Tickets in Service Cloud und spielt Antworten zur\u00fcck. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/integrate-care-with-salesforce\" target=\"_blank\" rel=\"noopener\">Care mit Salesforce integrieren<\/a>.<\/p>\n"},{"title":"Welche E-Commerce-Plattformen unterst\u00fctzt Emplifi Ratings and Reviews?","content":"<p>Emplifi Ratings and Reviews bietet fertige Apps, Cartridges und Plugins f\u00fcr Magento (Adobe Commerce) Version 2.1 bis 2.4, Salesforce SiteGenesis und Salesforce Reference Architecture (SFRA) sowie Shopify. Die Dokumentation behandelt die Emplifi-SpeedFlex-Widgets; neuen Kunden empfehlen wir den Start mit SpeedFlex, bestehende v4.3-Implementierungen werden weiter unterst\u00fctzt. F\u00fcr andere Shops pr\u00fcft der Emplifi Support die Kompatibilit\u00e4t. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/e-commerce-platforms\" target=\"_blank\" rel=\"noopener\">E-Commerce-Plattformen<\/a>.<\/p>\n"},{"title":"Welche Loyalty- und Visual-Content-Partner unterst\u00fctzt Emplifi Ratings and Reviews?","content":"<p>Emplifi Ratings and Reviews ist integriert mit CrowdTwist f\u00fcr Treuepunkte, Bazaarvoice (Curalate) und Social Native (Olapic) f\u00fcr K\u00e4uferbilder sowie Movable Ink f\u00fcr Live-Bewertungen in E-Mails. CrowdTwist schreibt K\u00e4ufern jede Bewertung, Frage oder Antwort \u00fcber seine User Activity Credit API gut. Die Curalate-Integration l\u00e4uft nachts und ver\u00f6ffentlicht gesammelte Bilder in Curalate Fanreel. Olapic erh\u00e4lt Fotos aus visuellen Emplifi-Bewertungen. Movable Ink ruft Bewertungen per Produkt-SKU ab. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/integrations\" target=\"_blank\" rel=\"noopener\">Integrationen<\/a>.<\/p>\n"},{"title":"Welche E-Mail-Service-Provider versenden Emplifi-Bewertungsanfragen?","content":"<p>Emplifi Ratings and Reviews ist voll integriert, inklusive Inbox Submission, mit Braze, Cordial und SendGrid, laut Dokumentation der ESP von Emplifi Ratings and Reviews. Ohne Inbox Submission integriert sind CheetahMail (gef\u00fchrt als CheetahMail (Experian)), Dotdigital (Dot Mailer), SAP Emarsys (Emarsys), Klaviyo, Listrak, Mailchimp Transactional Email (Mandrill), Mapp, Maropost, Oracle Responsys (Responsys), Sailthru, Salesforce Marketing Cloud, SparkPost und Yesmail (YesMail). Andere Anbieter brauchen eine REST- oder SOAP-API mit transaktionalen E-Mail-Endpunkten; zur Kompatibilit\u00e4t ber\u00e4t das Emplifi Technical Services-Team. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/third-party-esp-integrations\" target=\"_blank\" rel=\"noopener\">ESP-Integrationen von Drittanbietern<\/a>.<\/p>\n"},{"title":"Aus welchen Cloud-Speichern kann ich Inhalte in Emplifi \u00fcbernehmen?","content":"<p>Emplifi \u00fcbernimmt Assets aus acht Cloud-Speicherquellen, in Publisher, in Community-Antworten und in Content Hub-Sammlungen:<\/p>\n<ul>\n<li>Google Drive<\/li>\n<li>OneDrive (nur private Konten)<\/li>\n<li>Box<\/li>\n<li>Gmail<\/li>\n<li>Google Photos<\/li>\n<li>Dropbox<\/li>\n<li>Facebook<\/li>\n<li>Instagram<\/li>\n<\/ul>\n<p>Auch Bynder und Adobe Experience Manager sind als Quellen gelistet. Jede Quelle wird vom Nutzer selbst autorisiert; da das Login-Token nur wenige Stunden gilt, ist eventuell eine t\u00e4gliche Neuautorisierung n\u00f6tig. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/integrate-emplifi-with-cloud-storage-providers\" target=\"_blank\" rel=\"noopener\">Emplifi mit Cloud-Speicher-Anbietern integrieren<\/a>.<\/p>\n"},{"title":"Welche Identity Provider unterst\u00fctzt Emplifi f\u00fcr Single Sign-on?","content":"<p>Emplifi Single Sign-on nutzt das SAML 2.0-Protokoll und funktioniert daher mit jedem Identity Provider, der SAML 2.0 unterst\u00fctzt, zum Beispiel:<\/p>\n<ul>\n<li>Okta<\/li>\n<li>OneLogin<\/li>\n<li>Google<\/li>\n<li>Microsoft Entra ID (ehemals Azure Active Directory)<\/li>\n<li>Shibboleth<\/li>\n<\/ul>\n<p>Die Einrichtung l\u00e4uft \u00fcber den Single-Sign-on-Self-Service von Emplifi. Okta, OneLogin und Microsoft Entra ID f\u00fchren Emplifi in ihren eigenen App-Katalogen, was die Konfiguration auf eine Subdomain und eine Metadaten-URL verk\u00fcrzt. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/the-single-sign-on-self-service-guide\" target=\"_blank\" rel=\"noopener\">Single Sign-on (SSO)<\/a>.<\/p>\n"},{"title":"Welche API- und Datenanbindungen bietet Emplifi f\u00fcr eigenes Reporting?","content":"<p>Emplifi bietet diese API- und Datenanbindungen:<\/p>\n<ul>\n<li>Die Emplifi Public API unter api.emplifi.io f\u00fcr Social-Kennzahlen<\/li>\n<li>Die Ratings and Reviews REST API f\u00fcr Bewertungsinhalte und Katalogdaten<\/li>\n<li>Ratings and Reviews-Webhooks f\u00fcr Echtzeit-Events<\/li>\n<li>Geplante Datenfeeds f\u00fcr Katalog-, Bestell- und Bewertungsdateien<\/li>\n<li>Plattform-Exporte als PDF und XLSX<\/li>\n<li>Der Looker Studio-Connector<\/li>\n<li>Eigene APIs, die Emplifi Bot im Gespr\u00e4ch aufruft<\/li>\n<\/ul>\n<p>Der Power BI-Connector und der Tableau Web Data Connector sind veraltet. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/how-to-set-up-looker-studio-connector-with-emplifi\" target=\"_blank\" rel=\"noopener\">Looker Studio-Connector mit Emplifi einrichten<\/a>.<\/p>\n"},{"title":"Kann Emplifi auf Facebook-Seiten ver\u00f6ffentlichen?","content":"<p>Ja. Emplifi verbindet eine Facebook-Seite als eigenes Profil, sodass sich die Seiten-Insights einsehen und Inhalte direkt aus Emplifi auf der Seite ver\u00f6ffentlichen lassen. Die Seite wird unter \u201eSettings\u201c von einem Nutzer hinzugef\u00fcgt, dessen Kontorolle die Berechtigung \u201eAdd Pages and Profiles\u201c hat. Insights- und Publishing-Berechtigungen werden je Seite verbunden. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/add-an-owned-profile-for-your-facebook-page\" target=\"_blank\" rel=\"noopener\">Eigenes Profil f\u00fcr eine Facebook-Seite hinzuf\u00fcgen<\/a>.<\/p>\n"},{"title":"Ist Emplifi mit Instagram integriert?","content":"<p>Ja. Emplifi verbindet ein Instagram-Konto, das dem Unternehmen geh\u00f6rt oder von ihm verwaltet wird, als eigenes Profil: mit Konto-Insights und direkter Ver\u00f6ffentlichung aus Emplifi auf Instagram. Wie bei jedem Kanal braucht die Person, die das Konto hinzuf\u00fcgt, eine Kontorolle mit der Berechtigung \u201eAdd Pages and Profiles\u201c. Instagram ist zudem eine der Quellen, aus denen sich beim Erstellen eines Posts vorhandene Inhalte \u00fcbernehmen lassen. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/add-an-owned-profile-for-your-instagram-account\" target=\"_blank\" rel=\"noopener\">Eigenes Profil f\u00fcr ein Instagram-Konto hinzuf\u00fcgen<\/a>.<\/p>\n"},{"title":"Wie verbinde ich ein Profil auf X (ehemals Twitter) mit Emplifi?","content":"<p>Emplifi verbindet ein Profil auf X (ehemals Twitter) ohne besondere Voraussetzungen, anders als Facebook oder Instagram. Dazu bei Emplifi anmelden, \u00fcber \u201eSettings\u201c zu \u201eChannels and Social profiles\u201c gehen, auf \u201eAdd profile\u201c klicken und das X-Profil mit dem Emplifi-Konto verbinden. Voraussetzung ist eine Kontorolle mit der Berechtigung \u201eAdd Pages and Profiles\u201c. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/how-to-add-an-owned-twitter-profile\" target=\"_blank\" rel=\"noopener\">Eigenes Profil f\u00fcr ein Konto auf X (ehemals Twitter) hinzuf\u00fcgen<\/a>.<\/p>\n"},{"title":"Verbindet sich Emplifi mit LinkedIn?","content":"<p>Ja. Emplifi verbindet ein LinkedIn-Konto, das dem Unternehmen geh\u00f6rt oder von ihm verwaltet wird, als eigenes Profil: mit Konto-Insights und direkter Ver\u00f6ffentlichung aus Emplifi auf LinkedIn. Insights- und Publishing-Berechtigungen werden je Konto von einem Nutzer verbunden, der die Berechtigung \u201eAdd Pages and Profiles\u201c hat. LinkedIn geh\u00f6rt nicht zu den Quellen von Emplifi Listening. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/connect-owned-linkedin-insights-and-permissions\" target=\"_blank\" rel=\"noopener\">Eigenes Profil f\u00fcr ein LinkedIn-Konto hinzuf\u00fcgen<\/a>.<\/p>\n"},{"title":"Kann Emplifi auf TikTok ver\u00f6ffentlichen?","content":"<p>Ja. Emplifi verbindet ein TikTok-Konto als eigenes Profil, sodass sich die Konto-Insights einsehen und Inhalte direkt aus Emplifi auf TikTok ver\u00f6ffentlichen lassen. TikTok ist auch eine Listening-Quelle, mit einer wichtigen Einschr\u00e4nkung: F\u00fcr TikTok, Reddit und Instagram-Hashtags gibt es keinen historischen Backfill, daher sammelt Listening TikTok-Erw\u00e4hnungen ab dem Start der Abfrage. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/add-an-owned-profile-for-your-tiktok-account\" target=\"_blank\" rel=\"noopener\">Eigenes Profil f\u00fcr ein TikTok-Konto hinzuf\u00fcgen<\/a>.<\/p>\n"},{"title":"Funktioniert Emplifi mit YouTube?","content":"<p>Ja. Emplifi verbindet einen YouTube-Kanal, der dem Unternehmen geh\u00f6rt oder von ihm verwaltet wird, als eigenes Profil: mit Kanal-Insights und direkter Ver\u00f6ffentlichung aus Emplifi auf dem Kanal. YouTube ist auch eine Quelle von Emplifi Listening, sodass YouTube-Erw\u00e4hnungen ebenso \u00fcber eine Listening-Abfrage eingehen k\u00f6nnen. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/add-an-owned-profile-for-your-youtube-channel\" target=\"_blank\" rel=\"noopener\">Eigenes Profil f\u00fcr einen YouTube-Kanal hinzuf\u00fcgen<\/a>.<\/p>\n"},{"title":"Unterst\u00fctzt Emplifi WhatsApp Business?","content":"<p>Ja. Emplifi verbindet ein WhatsApp Business-Konto, das dem Unternehmen geh\u00f6rt oder von ihm verwaltet wird, als eigenes Profil; dar\u00fcber lassen sich Kundennachrichten direkt in Emplifi senden und empfangen. Die Schritte laufen teils in Meta-Produkten, und das Konto darf nicht bereits mit einem anderen Dienstleister verbunden sein. Voraussetzung ist eine Kontorolle mit der Berechtigung \u201eAdd Pages and Profiles\u201c. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/add-an-owned-profile-for-your-wa-business-account\" target=\"_blank\" rel=\"noopener\">Eigenes Profil f\u00fcr ein WhatsApp Business-Konto hinzuf\u00fcgen<\/a>.<\/p>\n"},{"title":"Kann ich Google Business-Bewertungen in Emplifi beantworten?","content":"<p>Ja. Emplifi verbindet ein Google Business-Konto als eigenes Profil, informiert \u00fcber Bewertungen des Unternehmens und erm\u00f6glicht Reaktionen direkt in den Modulen Community und Care. Die Anbindung wird in Emplifi unter \u201eSettings\u201c von einem Nutzer hinzugef\u00fcgt, dessen Kontorolle die Berechtigung \u201eAdd Pages and Profiles\u201c hat. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/add-an-owned-profile-for-your-google-business-ac-1\" target=\"_blank\" rel=\"noopener\">Eigenes Profil f\u00fcr ein Google Business-Konto hinzuf\u00fcgen<\/a>.<\/p>\n"},{"title":"Ist Reddit in Emplifi verf\u00fcgbar?","content":"<p>Ja, unter einer Bedingung. Reddit als Datenquelle ist ein Listening-Add-on: Die Freischaltung erfolgt \u00fcber den Customer Success Manager oder den Emplifi Support unter support@emplifi.io. Reddit-Inhalte kommen \u00fcber Listening-Abfragen statt \u00fcber Profil-Monitoring, und n\u00f6tig ist eine Abfrage, bei der Reddit f\u00fcr Community aktiviert ist. Mit einem eigenen Reddit-Konto lassen sich dann Posts und Kommentare in Community und Care beantworten und per Upvote oder Downvote bewerten. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/add-an-owned-profile-for-your-reddit-account\" target=\"_blank\" rel=\"noopener\">Eigenes Profil f\u00fcr ein Reddit-Konto hinzuf\u00fcgen<\/a>.<\/p>\n"},{"title":"Ist Emplifi mit Salesforce Service Cloud integriert?","content":"<p>Ja. Emplifi integriert das Care-Modul mit Salesforce: Care-F\u00e4lle lassen sich in Salesforce bearbeiten, aus einem Care-Fall entsteht direkt ein Salesforce-Fall oder Lead, und beide Seiten bleiben synchron, denn die Integration von Care und Salesforce ist bidirektional. Die Integration von Community und Salesforce ist separat. N\u00f6tig sind ein Salesforce-Konto mit CRUD-Zugriff auf F\u00e4lle, Kontakte, Leads, Accounts und die relevanten Datensatztypen sowie einen Token-Inhaber, der die Salesforce-Umgebung verbindet. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/integrate-care-with-salesforce\" target=\"_blank\" rel=\"noopener\">Care mit Salesforce integrieren<\/a>.<\/p>\n"},{"title":"Kann Salesforce Marketing Cloud Emplifi-Bewertungs-E-Mails senden?","content":"<p>Ja. Emplifi Ratings and Reviews spricht \u00fcber die REST API mit Salesforce Marketing Cloud (ehemals ExactTarget) und l\u00f6st transaktionale E-Mails wie Bewertungsanfragen und Antwort-E-Mails auf Fragen aus. Dazu werden in Marketing Cloud Triggered Email Message Interactions definiert und eine Triggered Send Data Extension erg\u00e4nzt, die das HTML und die Betreffzeile von Emplifi aufnimmt. Emplifi richtet die Integration mit dem zust\u00e4ndigen Customer Success Manager ein, mit den Marketing Cloud-API-Zugangsdaten und der Triggered Send ID je E-Mail. Salesforce Marketing Cloud ist als integriert ohne Inbox Submission gelistet. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/salesforce-marketing-cloud-sfmc\" target=\"_blank\" rel=\"noopener\">Salesforce Marketing Cloud (SFMC)<\/a>.<\/p>\n"},{"title":"Funktioniert Emplifi Ratings and Reviews mit Salesforce B2C Commerce?","content":"<p>Ja. Emplifi Ratings and Reviews hat dokumentierte Implementierungen f\u00fcr Shops auf Salesforce SiteGenesis und Salesforce Reference Architecture (SFRA), geliefert als leicht installierbare Cartridge. Die ver\u00f6ffentlichte Dokumentation behandelt die Emplifi-SpeedFlex-Widgets. Bestehende v4.3-Implementierungen werden weiter unterst\u00fctzt, neuen Kunden empfehlen wir den Start mit SpeedFlex. Die v4.3-Dokumentation ist beim Emplifi Support erh\u00e4ltlich. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/e-commerce-platforms\" target=\"_blank\" rel=\"noopener\">E-Commerce-Plattformen<\/a>.<\/p>\n"},{"title":"Wie ist Emplifi mit Shopify integriert?","content":"<p>Emplifi verbindet sich auf zwei dokumentierte Arten mit Shopify: Emplifi-UGC-Galerien, eingebettet in einen Shopify-Shop, und ein UGC-Album, synchronisiert mit der eigenen Storefront in der Shopify Shop app, damit K\u00e4ufer die neuesten freigegebenen, rechtegekl\u00e4rten und mit Produkten getaggten Inhalte sehen. Shopify ist auch als fertige Plattform f\u00fcr Emplifi Ratings and Reviews gelistet. Eine Einschr\u00e4nkung: Inhalte mit einem Produkt-Tag, das nicht im Shopify-Katalog ist, erscheinen nicht in der Storefront der Shop app. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/add-an-emplifi-ugc-album-to-your-shopify-shop\" target=\"_blank\" rel=\"noopener\">UGC-Galerie zur Storefront der Shopify Shop app hinzuf\u00fcgen<\/a>.<\/p>\n"},{"title":"Gibt es eine Emplifi-Extension f\u00fcr Adobe Commerce (Magento)?","content":"<p>Ja. Die Emplifi-Extension f\u00fcr Magento 2 \u00fcbernimmt den Gro\u00dfteil der Integration: Sie exportiert und importiert die n\u00f6tigen Feeds, reichert Produkte per Custom Attributes mit Bewertungsdaten an und erg\u00e4nzt die Templates um das HTML, CSS und JavaScript, das die Widgets brauchen. Sie deckt Magento 2.1 bis 2.4 ab und wird \u00fcber Composer, den Magento Marketplace oder Dateien von GitHub installiert. Single Sign-on \u00fcber das Shopkonto kam mit Extension-Version 3.3.0 und wird vom Emplifi Support aktiviert. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/magento\" target=\"_blank\" rel=\"noopener\">Magento<\/a>.<\/p>\n"},{"title":"Kann Klaviyo Emplifi-Bewertungsanfragen versenden?","content":"<p>Ja. Klaviyo kann Emplifi-E-Mails zur Bewertungsanfrage senden und dar\u00fcber Bewertungen sammeln, und Emplifi kann Ratings and Reviews-Daten f\u00fcr Segmentierung und Automatisierung in Klaviyo-Flows an Klaviyo zur\u00fcckspielen. Die Integration wird beim Emplifi Support angefragt; Emplifi liefert ein HTML-Template zum Import in Klaviyo. Klaviyo steht auf der Liste der Anbieter, die ohne Inbox Submission integriert sind. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/klaviyo\" target=\"_blank\" rel=\"noopener\">Klaviyo<\/a>.<\/p>\n"},{"title":"Wie funktioniert die Emplifi-Integration mit Braze?","content":"<p>Emplifi Ratings and Reviews l\u00f6st transaktionale E-Mails \u00fcber den Braze-API-Endpunkt messages\/send aus, sodass Bewertungsanfragen und Fragen-E-Mails \u00fcber das eigene Braze-Konto versendet werden. Emplifi richtet die Integration mit dem zust\u00e4ndigen Customer Success Manager ein, mit der Braze-Dashboard-URL, den API-Zugangsdaten sowie den Kampagnen- und Message-Variation-IDs je E-Mail-Typ. Braze ist einer von drei Anbietern mit voller Integration inklusive Inbox Submission. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/braze\" target=\"_blank\" rel=\"noopener\">Braze<\/a>.<\/p>\n"},{"title":"Kann ich Links in Emplifi Publisher mit Bitly k\u00fcrzen?","content":"<p>Ja. Emplifi Publisher k\u00fcrzt Post-Links mit Bit.ly, und der Link-Shortener ist in allen Emplifi-Konten automatisch aktiv. Klicks auf gek\u00fcrzte Links werden wie alle anderen Links in Emplifi Analytics erfasst. Zwei Einschr\u00e4nkungen sind dokumentiert: Emplifi unterst\u00fctzt keine Verbindung zu einem Bit.ly-Konto, und die nativen Bit.ly Analytics sind in der Emplifi-Plattform nicht abrufbar. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/link-shortener-integration-with-publisher\" target=\"_blank\" rel=\"noopener\">Link-Shortener-Integration mit Publisher<\/a>.<\/p>\n"},{"title":"Unterst\u00fctzt Emplifi Single Sign-on mit Okta?","content":"<p>Ja. Emplifi ist im Trusted App-Katalog von Okta mit einer vorkonfigurierten Integration gelistet: Ein Okta-Admin durchsucht den App-Katalog, sucht nach Emplifi und f\u00fcgt die Integration hinzu. Im Tab \u201eSign On\u201c wird die im Single-Sign-on-Self-Service von Emplifi gew\u00e4hlte Domain eingetragen; danach kommt die Metadaten-URL aus der Anleitung zur\u00fcck in diesen Self-Service. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/set-up-emplifi-sso-with-catalog-login-providers\" target=\"_blank\" rel=\"noopener\">Emplifi SSO mit Katalog-Login-Providern einrichten<\/a>.<\/p>\n"},{"title":"Ist Emplifi im OneLogin-App-Katalog gelistet?","content":"<p>Ja. OneLogin ist einer der drei Katalog-Login-Provider, die Emplifi f\u00fchren, neben Okta und Microsoft Entra ID, und die Emplifi-Dokumentation enth\u00e4lt die Schritt-f\u00fcr-Schritt-Konfiguration f\u00fcr jeden. Das Single Sign-on basiert auf SAML 2.0 und wird im Single-Sign-on-Self-Service von Emplifi abgeschlossen, wo die Login-Domain festgelegt und die Metadaten aus OneLogin eingef\u00fcgt werden. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/set-up-emplifi-sso-with-catalog-login-providers\" target=\"_blank\" rel=\"noopener\">Emplifi SSO mit Katalog-Login-Providern einrichten<\/a>.<\/p>\n"},{"title":"Funktioniert Emplifi mit Microsoft Entra ID?","content":"<p>Ja. Emplifi unterst\u00fctzt Single Sign-on mit Microsoft Entra ID, ehemals Azure Active Directory, einem der Katalog-Login-Provider, die Emplifi in ihrem App-Katalog f\u00fchren. Die Einrichtung basiert auf SAML: Der Identity-Admin f\u00fcgt im Microsoft Entra ID-Portal die Emplifi-Plattform-App hinzu, w\u00e4hlt SAML als Anmeldemethode und kopiert die App Federation Metadata URL in den Single-Sign-on-Self-Service von Emplifi. Ein Setup aus der Zeit vor der \u00c4nderung der Emplifi-Login-Domain muss auf die aktuelle Login-Domain account.emplifi.io migriert werden. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/set-up-emplifi-sso-with-catalog-login-providers\" target=\"_blank\" rel=\"noopener\">Emplifi SSO mit Katalog-Login-Providern einrichten<\/a>.<\/p>\n"},{"title":"K\u00f6nnen K\u00e4ufer ihr Website-Login in Emplifi-Bewertungs-Widgets nutzen?","content":"<p>Ja. Das Single Sign-on von Emplifi Ratings and Reviews integriert sich in das eigene Authentifizierungssystem: Angemeldete K\u00e4ufer nutzen die Bewertungs-Widgets sofort, abgemeldete oder nicht registrierte K\u00e4ufer durchlaufen den Login- oder Registrierungsprozess der Website. Entwickler erg\u00e4nzen die Single-Sign-on-Codestruktur in der Produktseiten-Konfiguration und f\u00fcllen drei Funktionen aus: userDataFn, loggedInDataFn und logout. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/speedflex-single-sign-on-sso-integration\" target=\"_blank\" rel=\"noopener\">SpeedFlex Single Sign-On (SSO) Integration<\/a>.<\/p>\n"},{"title":"Hat Emplifi eine Public API?","content":"<p>Ja. Die Emplifi Public API ruft Social-Media-Kennzahlen der Profile im Emplifi-Konto ab, um sie in einem anderen Tool zu nutzen oder ein eigenes Dashboard zu bauen; dokumentiert ist sie unter api.emplifi.io. F\u00fcr \u00f6ffentliche Profile liefert die API nur \u00f6ffentliche Daten, die \u00fcber die API verf\u00fcgbar sind. F\u00fcr eigene Profile liefert sie die privaten Insights, sofern die Insights-Verbindungen eingerichtet sind. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/emplifi-public-api-integration\" target=\"_blank\" rel=\"noopener\">Die Emplifi Public API in eine Anwendung integrieren<\/a>.<\/p>\n"},{"title":"Kann ich Emplifi mit Looker Studio verbinden?","content":"<p>Ja. Der Looker Studio-Connector von Emplifi verbindet die Emplifi Public API mit Looker Studio, sodass Social-Daten in denselben Charts erscheinen wie die \u00fcbrigen Gesch\u00e4ftsdaten. Verf\u00fcgbar sind nur Daten der Profile, die in der Emplifi-Plattform \u00fcberwacht werden, und Insights-Kennzahlen setzen eine eigene Seite mit verbundenen Insights voraus. Die meisten, aber nicht alle API-Kennzahlen sind im Connector verf\u00fcgbar; die Ausnahmen listet die Dokumentation auf. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/how-to-set-up-looker-studio-connector-with-emplifi\" target=\"_blank\" rel=\"noopener\">Looker Studio-Connector mit Emplifi einrichten<\/a>.<\/p>\n"},{"title":"Welche Emplifi-Reporting-Connectors sind veraltet?","content":"<p>Zwei sind eingestellt. Der Power BI-Connector von Emplifi und der Emplifi Tableau Web Data Connector sind seit dem 1. August 2024 veraltet und werden nicht mehr unterst\u00fctzt: Der Connector erscheint nicht mehr als Datenquelle in Power BI Desktop, und die URL des Tableau Web Data Connector liefert einen Fehler. Bereits geladene Daten bleiben unber\u00fchrt. Als Ersatz dokumentiert Emplifi die Public API und den Looker Studio-Connector. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/deprecated-power-bi-connector\" target=\"_blank\" rel=\"noopener\">Power BI-Connector<\/a>.<\/p>\n"},{"title":"Hat Emplifi Ratings and Reviews eine API?","content":"<p>Ja. Mit der Ratings and Reviews REST API, auch TurnTo API genannt, k\u00f6nnen Entwickler Bewertungsdaten programmatisch \u00fcbermitteln und abrufen, darunter User-generated Content, Produktkatalog, Bestellungen und weitere Statistiken. So entstehen eigene Darstellungen f\u00fcr Bewertungen, Fragen und Antworten, Checkout-Kommentare und visuelle Inhalte. Der Zugriff nutzt OAuth 2.0 Bearer Tokens, und jede Website kann bis zu 10 Tokens haben: ein prim\u00e4res Token plus neun weitere, verwaltet auf der API-Seite. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/ratings-and-reviews-turnto-api-implementation\" target=\"_blank\" rel=\"noopener\">Implementierung der Ratings &amp; Reviews (TurnTo) API<\/a>.<\/p>\n"},{"title":"Unterst\u00fctzt Emplifi Webhooks?","content":"<p>Ja. Emplifi Ratings and Reviews-Webhooks sind HTTP-Callbacks, die bei einem Ereignis Echtzeitdaten im JSON-Format senden, etwa wenn eine Bewertung ver\u00f6ffentlicht wird, und sie ersetzen die einmal t\u00e4gliche Feed-Verarbeitung. Sie lassen sich direkt in PIM-Software, E-Commerce-Plattformen oder Helpdesk-Systeme integrieren. Emplifi hat Webhooks f\u00fcr den Entit\u00e4tstyp Bewertung entwickelt, und ein Webhook-Abo wird gemeinsam mit dem Emplifi Support konfiguriert. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/emplifi-ratings-and-reviews-webhooks\" target=\"_blank\" rel=\"noopener\">Webhooks f\u00fcr Emplifi Ratings &amp; Reviews<\/a>.<\/p>\n"},{"title":"Wie kommen Katalog- und Bestelldaten in Emplifi Ratings and Reviews?","content":"<p>\u00dcber Datenfeeds, die Transfer-Pipelines, die eine Ratings and Reviews-Implementierung am Laufen halten. Erforderlich sind der Katalog-Feed f\u00fcr Produkt- und Kategoriedaten, der JavaScript-Bestellfeed, der neue Bestellungen von der Bestellbest\u00e4tigungsseite \u00fcbergibt, und der historische Bestellfeed, der vergangene Bestellungen einmalig importiert; beide Bestellfeeds sind optional, wenn eigene E-Mails versendet werden. Zu den optionalen Feeds geh\u00f6rt eine Knowledge-Base-Datei f\u00fcr Fragen und Antworten. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/data-feeds-for-emplifi-ratings-reviews\" target=\"_blank\" rel=\"noopener\">Datenfeeds f\u00fcr Emplifi Ratings &amp; Reviews<\/a>.<\/p>\n"},{"title":"Kann ich Emplifi-Reportingdaten in meine Systeme exportieren?","content":"<p>Ja. Emplifi-Boards und Reports lassen sich einmalig als PDF zum Teilen oder als XLSX-Datei zur weiteren Analyse exportieren, als PDF per E-Mail senden, als URL-Link teilen und nach Zeitplan als PDF erstellen und an die Empf\u00e4nger senden, die sie brauchen. Die Exportoptionen h\u00e4ngen vom Modul und der Nutzerrolle ab. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/export-and-schedule-a-content-hub-report\" target=\"_blank\" rel=\"noopener\">Content Hub Report exportieren und planen<\/a>.<\/p>\n"},{"title":"Kann Emplifi Bot im Gespr\u00e4ch meine eigenen Systeme aufrufen?","content":"<p>Ja. Emplifi Bot fragt \u00fcber APIs Informationen aus anderen Anwendungen ab und nutzt sie im Gespr\u00e4ch, und auf der Seite APIs lassen sich eigene Custom APIs f\u00fcr die Bots hinzuf\u00fcgen. Eine Einschr\u00e4nkung ist dokumentiert: Die Seite APIs ist in der Social Chatbot-Oberfl\u00e4che nicht verf\u00fcgbar. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/apis\" target=\"_blank\" rel=\"noopener\">APIs<\/a>.<\/p>\n"},{"title":"Kann ich mit Emplifi-Bewertungen per SMS sammeln?","content":"<p>Ja, \u00fcber den eigenen SMS-Anbieter. Emplifi erzeugt einen Magic Link, der in die SMS eingebettet wird. Der Link beschreibt eine SKU, einen K\u00e4ufer und eine Bestellung, daher wird f\u00fcr jede Nachricht ein eigener Link erzeugt, und K\u00e4ufer m\u00fcssen weder Login noch Bestelldaten angeben. N\u00f6tig sind daf\u00fcr der Site Key, die Produkt-SKU und ein gehashtes Order Token (ein JSON Web Token). Ein URL-Shortener macht den Linktext lesbar. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/integrating-with-sms-providers\" target=\"_blank\" rel=\"noopener\">Integration mit SMS-Anbietern<\/a>.<\/p>\n"},{"title":"Was ist Emplifi-Bewertungssyndizierung?","content":"<p>Bei der Syndizierung teilt Emplifi User-generated Content von der Ursprungsseite, der Quelle, mit anderen Seiten, die ihn nutzen, den Empf\u00e4ngern; meist liefert eine Marke so Bewertungen an ihre H\u00e4ndler. Eine Quelle kann dem Emplifi-Syndizierungsnetzwerk beitreten oder die Syndizierung an einen bestimmten Empf\u00e4nger erlauben. Quellen senden alle ver\u00f6ffentlichten oder ver\u00f6ffentlichbaren Inhalte ohne personenbezogene Daten, und Emplifi zeigt Quellen in einem Dashboard, wo ihre Inhalte erscheinen. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/syndication\" target=\"_blank\" rel=\"noopener\">Syndizierung<\/a>.<\/p>\n"},{"title":"Wo finde ich die Einrichtungsanleitung f\u00fcr eine Emplifi-Integration?","content":"<p>Jede dokumentierte Anbindung hat ihre eigene Seite in der Emplifi-Dokumentation unter docs.emplifi.io, und jede Kachel auf der Emplifi-Integrationsseite verlinkt direkt darauf. Kanalanbindungen finden sich unter \u201eSettings\u201c und Connecting and Managing Profiles, Werbekonten unter Connecting and Managing Ad Accounts, und die Commerce-, ESP-, Loyalty- und API-Anbindungen unter Emplifi Ratings and Reviews. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/connecting-and-managing-profiles\" target=\"_blank\" rel=\"noopener\">Profile verbinden und verwalten<\/a>.<\/p>\n"},{"title":"Wen kontaktiere ich bei Fragen zu einer Emplifi-Integration?","content":"<p>Der Emplifi Support unter support@emplifi.io und der zust\u00e4ndige Customer Success Manager \u00fcbernehmen die Einrichtungsschritte, die nicht im Self-Service laufen. Der Support konfiguriert Webhook-Abos, aktiviert das Single Sign-on \u00fcber das Shopkonto f\u00fcr Adobe Commerce und pr\u00fcft, ob eine E-Commerce-Plattform kompatibel ist. Das Technical Services-Team pr\u00fcft, ob sich ein E-Mail-Service-Provider integrieren l\u00e4sst. Bei Cloud-Speicherquellen benachrichtigt der Anfrage-Button in \u201eAccount Settings\u201c unter \u201eIntegrations and API\u201c den zust\u00e4ndigen Account Manager. Mehr dazu in der Emplifi-Dokumentation: <a href=\"https:\/\/docs.emplifi.io\/\" target=\"_blank\" rel=\"noopener\">Startseite der Emplifi-Dokumentation<\/a>.<\/p>\n"}],"disclaimer_text":"","add_additional_sections":false,"additional_faq_sections":false}},{"acf_fc_layout":"banner","banner_group":{"show_section":true,"headline":"Fragen zu Emplifi-Integrationen?","button":{"title":"Gespr\u00e4ch vereinbaren","url":"https:\/\/emplifi.io\/integrations\/","target":""}}}],"hero_flex_builder_clone":{"flexible_hero_builder_group":[{"acf_fc_layout":"hero_curved_shape","show_section":true,"hero_curved_shape_group":{"add_animation":false,"lottie_file":false,"image":{"ID":36889,"id":36889,"title":"Feminine Hand Holding a Smartphone with Social Media 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mit den Tools der eigenen Teams verbinden","text":"<p>Emplifi Fuel ist unsere einheitliche Autonomous CX-Plattform f\u00fcr Social Marketing, Social Commerce und Social Care, verbunden mit den Kan\u00e4len, Shops, CRMs, E-Mail-Plattformen und Datentools, die das Team bereits nutzt.<\/p>\n<p>Unten folgen 65 dokumentierte Anbindungen in 10 Kategorien, jeweils verlinkt mit der passenden Seite der Emplifi-Dokumentation.<\/p>\n","button_1":{"title":"Demo buchen","url":"https:\/\/emplifi.io\/de\/demo\/","target":""},"button_2":{"title":"Zu den Integrationen","url":"#jump-to-a-category","target":""},"add_logos":true,"logos_headline":"Eine Auswahl der Plattformen, die Emplifi 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