{"id":9885,"date":"2026-07-10T22:45:25","date_gmt":"2026-07-10T22:45:25","guid":{"rendered":"https:\/\/emplifistg.wpenginepowered.com\/product\/social-customer-care\/"},"modified":"2026-10-14T20:19:35","modified_gmt":"2026-10-14T20:19:35","slug":"social-customer-care","status":"publish","type":"product_posts","link":"https:\/\/emplifi.io\/de\/product\/social-customer-care\/","title":{"rendered":"Emplifi Care"},"content":{"rendered":"","protected":false},"author":1,"featured_media":8137,"template":"","class_list":["post-9885","product_posts","type-product_posts","status-publish","has-post-thumbnail","hentry"],"acf":{"stats_group":{"show_section":false,"section_subhead":"Kundenservice-Ergebnisse mit Emplifi","section_headline":"Die Zahlen hinter KI-gest\u00fctztem Social Customer Service","section_text":"","stats":[{"stat":"53 %","description":"Weniger Bearbeitungszeit","logo":false},{"stat":"176 %","description":"Mehr gel\u00f6ste Kontakte","logo":false},{"stat":"53 %","description":"Schnellere Erstreaktionszeiten","logo":false}]},"customer_story_group":{"show_section":true,"section_subhead":"","section_headline":"Enterprise-Teams, die ihren Social Customer Service mit Emplifi steuern","section_text":"","section_button":{"title":"Alle Success Stories ansehen","url":"https:\/\/emplifi.io\/de\/customers\/","target":""},"customer_story":[18269,10599,10628]},"faqs_group":{"show_section":true,"section_subhead":"","section_headline":"Ihre Fragen zu Emplifi Care","section_text":"","faqs":[{"title":"Was ist Emplifi Care?","content":"<p>Emplifi Care ist ein KI-gest\u00fctzter Workspace f\u00fcr Social Customer Service, aufgebaut auf Service Orchestrator in Emplifi Fuel. Enterprise-Marken steuern damit DMs, Kommentare, Chats, Erw\u00e4hnungen und Bewertungen in einem vernetzten Workspace, mit KI-gest\u00fctzter Triage, Routing, Fallzusammenfassungen, \u00dcbersetzung und CRM-Integrationen.<\/p>\n"},{"title":"Welche Kan\u00e4le unterst\u00fctzt Emplifi Care?","content":"<p>Emplifi Care unterst\u00fctzt Social- und Messaging-Kan\u00e4le, darunter DMs, Kommentare, Chats, Erw\u00e4hnungen und Bewertungen auf den wichtigsten digitalen Plattformen. Routing-Regeln, SLA-Management und Eskalations-Workflows gelten einheitlich f\u00fcr jeden verbundenen Kanal.<\/p>\n"},{"title":"Wie verbessert Fuel AI den Kundenservice?","content":"<p>Fuel AI hilft, Triage, Fallzusammenfassungen, Routing, \u00dcbersetzung und Priorisierung eingehender Kundeninteraktionen zu automatisieren. KI-gest\u00fctzte Workflows helfen Customer-Care-Teams, die Bearbeitungszeit zu senken, schneller zu antworten und h\u00f6here Gespr\u00e4chsvolumen effizienter zu bew\u00e4ltigen.<\/p>\n"},{"title":"L\u00e4sst sich Emplifi Care in Salesforce und HubSpot integrieren?","content":"<p>Ja. Emplifi Care l\u00e4sst sich in Salesforce, HubSpot und weitere CRM-Systeme integrieren und zeigt Kundenhistorie, Kontodaten und Gespr\u00e4chskontext direkt im Workspace. Gel\u00f6ste Interaktionen werden automatisch ins CRM zur\u00fcckgeschrieben, damit Support-Workflows l\u00fcckenlos bleiben.<\/p>\n"},{"title":"Was unterscheidet Emplifi Care von anderen Customer-Care-Plattformen?","content":"<p>Emplifi vereint Social Customer Service, KI-Triage, Omnichannel-Fallmanagement, Chatbot-Automatisierung, Analysen und Social Listening in einer vernetzten Plattform f\u00fcr Enterprise-Supportteams. Marken steuern Support-Workflows, Reporting und Eskalationspfade in einer einheitlichen Customer-Care-Umgebung statt in getrennten Tools.<\/p>\n"},{"title":"Werden PII geschw\u00e4rzt, bevor Fuel AI Kundendaten verarbeitet?","content":"<p>Ja. Die PII-Schw\u00e4rzung l\u00e4uft in jeder Interaktion als Prozess auf Plattformebene. Care-Agenten arbeiten im Workspace, ohne Roh-PII zu sehen. Compliance-Governance ist automatisiert und einheitlich, nicht von einzelnen Schritten der Agenten abh\u00e4ngig.<\/p>\n"},{"title":"Was ist der Unterschied zwischen Emplifi Care und Emplifi Agent?","content":"<p>Emplifi Care ist der KI-gest\u00fctzte Workspace f\u00fcr Social Customer Service, in dem Agenten DMs, Kommentare, Chats, Erw\u00e4hnungen und Bewertungen bearbeiten, w\u00e4hrend Fuel AI Fallzusammenfassungen, Routing, Echtzeit\u00fcbersetzung und CRM-Kontext liefert. Emplifi Agent ist die Fallmanagement-Engine f\u00fcr hohe Volumen und komplexe Enterprise-Workflows. Beide laufen in Service Orchestrator auf Emplifi Fuel.<\/p>\n"},{"title":"Welche Integrationen unterst\u00fctzt Emplifi Care?","content":"<p>Emplifi Care verbindet sich \u00fcber Fuel Integrations mit Salesforce, HubSpot und weiteren Enterprise-Systemen. Alle wichtigen Social-Plattformen werden abgedeckt. API-Zugriff und Enterprise-SSO sind inklusive. Ihr Emplifi-Onboarding-Team konfiguriert die Integrationen bei der Einf\u00fchrung f\u00fcr Ihre Umgebung.<\/p>\n"}],"disclaimer_text":"","add_additional_sections":false,"additional_faq_sections":false},"page_cta_group":{"show_section":true,"use_global_cta":true,"section_subhead":"","section_headline":"","section_text_left":"","section_text_right":"","section_button":null},"awards_group":{"show_section":true,"use_global_awards_text":true,"section_subhead":"","section_headline":"","section_text":"","use_global_awards":true,"awards":false},"link_list_group":{"show_section":true,"section_subhead":"","section_headline":"Weitere Ressourcen rund um Social Customer Care","section_text":"<p>Erfahren Sie mehr \u00fcber Social Customer Care und die Wirkung starker digitaler Customer Journeys an allen Touchpoints.<\/p>\n","links":[{"link":{"title":"Wie stelle ich mein Team f\u00fcr Social Customer Care auf?","url":"https:\/\/emplifi.io\/resources\/blog\/aligning-teams-for-improved-customer-care\/","target":""}},{"link":{"title":"Was erwarten Kunden von Marken beim Social Care?","url":"https:\/\/emplifi.io\/resources\/blog\/customer-expectations-for-social-customer-care\/","target":""}},{"link":{"title":"Wie f\u00fcgt sich Social Care in die Customer Experience ein?","url":"https:\/\/emplifi.io\/resources\/blog\/social-media-customer-experience-management-guide\/","target":""}},{"link":{"title":"Welche Rolle spielt Social Media im Kundenservice?","url":"https:\/\/emplifi.io\/resources\/blog\/how-to-strengthen-your-service-strategy-with-social-media\/","target":""}},{"link":{"title":"Wie integrieren wir KI in unsere Social-Care-Strategie?","url":"https:\/\/emplifi.io\/resources\/blog\/5-ways-ai-customer-service-can-help-you-anticipate-needs-before-they-arise\/","target":""}},{"link":{"title":"Was sind Best Practices f\u00fcr Kunden-Self-Service?","url":"https:\/\/emplifi.io\/resources\/blog\/customer-self-service\/","target":""}}]},"banner_group":{"show_section":true,"headline":"Neue M\u00f6glichkeiten f\u00fcr Social Customer Service mit Emplifi Care","button":{"title":"Demo anfragen","url":"https:\/\/emplifi.io\/de\/demo\/","target":""}},"benefits_group":{"show_section":true,"section_subhead":"","section_headline":"Social Customer Service effizienter steuern mit KI-gest\u00fctzten Workflows","section_text":"","benefits":[{"stat":"53 %","stat_description":"<p>Schneller bearbeitet mit Emplifi Care und Service Orchestrator, mit Fuel AI f\u00fcr smartes Routing und Fall-Zusammenfassungen.<\/p>\n","image":{"ID":31902,"id":31902,"title":"bento-1","filename":"bento-1.webp","filesize":53586,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/bento-1.webp","link":"https:\/\/emplifi.io\/de\/product\/social-customer-care\/bento-1-2\/","alt":"","author":"50","description":"","caption":"","name":"bento-1-2","status":"inherit","uploaded_to":9885,"date":"2026-08-04 08:24:57","modified":"2026-10-14 16:15:32","menu_order":0,"mime_type":"image\/webp","type":"image","subtype":"webp","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":944,"height":1072,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/bento-1-150x150.webp","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/bento-1-264x300.webp","medium-width":264,"medium-height":300,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/bento-1-768x872.webp","medium_large-width":768,"medium_large-height":872,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/bento-1-902x1024.webp","large-width":902,"large-height":1024,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/bento-1.webp","1536x1536-width":944,"1536x1536-height":1072,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/bento-1.webp","2048x2048-width":944,"2048x2048-height":1072,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/bento-1.webp","fullscreen-width":944,"fullscreen-height":1072,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/bento-1-21x24.webp","menu-24x24-width":21,"menu-24x24-height":24,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/bento-1-32x36.webp","menu-36x36-width":32,"menu-36x36-height":36,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/bento-1-42x48.webp","menu-48x48-width":42,"menu-48x48-height":48}},"image_shape":"curved","image_description":"<h3><span class=\"comment_message--boldStyle--gBXwJ\">Enterprise-Governance ohne Komplexit\u00e4t<\/span><\/h3>\n<p>Flow Automations, skillbasiertes Routing, SLA-Richtlinien und CRM-Integration (Salesforce, Microsoft Dynamics)<\/p>\n"},{"stat":"176 %","stat_description":"<p>Mehr L\u00f6sungen ohne zus\u00e4tzliches Personal. KI-Triage entlastet Agenten f\u00fcr komplexe Anliegen.<\/p>\n","image":{"ID":13355,"id":13355,"title":"bentoboximage2","filename":"bentoboximage2.webp","filesize":70568,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/bentoboximage2.webp","link":"https:\/\/emplifi.io\/de\/product\/social-customer-care\/bentoboximage2-2-2\/","alt":"","author":"54","description":"","caption":"","name":"bentoboximage2-2-2","status":"inherit","uploaded_to":9885,"date":"2025-03-17 21:51:20","modified":"2025-03-17 21:51:20","menu_order":0,"mime_type":"image\/webp","type":"image","subtype":"webp","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":944,"height":1072,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/bentoboximage2-150x150.webp","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/bentoboximage2-264x300.webp","medium-width":264,"medium-height":300,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/bentoboximage2-768x872.webp","medium_large-width":768,"medium_large-height":872,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/bentoboximage2-902x1024.webp","large-width":902,"large-height":1024,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/bentoboximage2.webp","1536x1536-width":944,"1536x1536-height":1072,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/bentoboximage2.webp","2048x2048-width":944,"2048x2048-height":1072,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/bentoboximage2.webp","fullscreen-width":944,"fullscreen-height":1072,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/bentoboximage2-21x24.webp","menu-24x24-width":21,"menu-24x24-height":24,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/bentoboximage2-32x36.webp","menu-36x36-width":32,"menu-36x36-height":36,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/bentoboximage2-42x48.webp","menu-48x48-width":42,"menu-48x48-height":48}},"image_shape":"curved","image_description":"<h3>Social- und Messaging-Support in einem Workspace<\/h3>\n<p>DMs, Kommentare, Chats, Erw\u00e4hnungen und Nachrichten in einem Thread, mit vollem Kontext f\u00fcr Agenten.<\/p>\n"}]},"hero_media_group":{"subhead":"Emplifi Care","headline":"KI-gest\u00fctzte Social-Customer-Service-Plattform f\u00fcr Enterprise-Teams","text":"<div class=\"thread_comment--threadElement--GLS4l thread_comment--_threadElement--kFfDV text--ui2FontSize11--EPm9l text--_fontBase--Qq3Bi text--ui2FontSize13--9P--j text--_fontBase--Qq3Bi\">\n<div class=\"thread_comment--indentedThreadSubelement--qZKUO thread_comment--threadSubelement--vmKWL thread_comment--threadSubelementNoMargin---Cmmd\" tabindex=\"-1\" data-testid=\"thread-comment-message\">\n<div class=\"comment_message--commentMessage--AoQaa thread_comment--text--Esyhn\" dir=\"auto\" data-testid=\"comment-message\"><span class=\"\">Emplifi Care gibt Enterprise-Marken einen Workspace f\u00fcr jedes Kundengespr\u00e4ch \u00fcber Social- und Messaging-Kan\u00e4le. F\u00e4lle werden automatisch geroutet und priorisiert, damit der richtige Agent antwortet, mit der gesamten Kundenhistorie im Blick. Generieren Sie Antwortvorschl\u00e4ge in mehreren Sprachen, damit Ihr Team auch bei hohem Volumen schneller und einheitlicher antwortet.<\/span><\/div>\n<\/div>\n<\/div>\n","button_1":{"title":"Kostenlose Care-Analyse anfordern","url":"https:\/\/emplifi.io\/de\/demo\/","target":""},"button_2":null,"add_channel_icons":false,"channel_icons":false,"media_type":"image","image":{"ID":32456,"id":32456,"title":"carehero","filename":"carehero-scaled.webp","filesize":165218,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/carehero-scaled.webp","link":"https:\/\/emplifi.io\/de\/product\/social-customer-care\/carehero-2\/","alt":"","author":"50","description":"","caption":"","name":"carehero-2","status":"inherit","uploaded_to":9885,"date":"2026-08-07 11:30:31","modified":"2026-10-14 16:15:32","menu_order":0,"mime_type":"image\/webp","type":"image","subtype":"webp","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":2560,"height":1422,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/carehero-150x150.webp","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/carehero-300x167.webp","medium-width":300,"medium-height":167,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/carehero-768x427.webp","medium_large-width":768,"medium_large-height":427,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/carehero-1024x569.webp","large-width":1024,"large-height":569,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/carehero-1536x853.webp","1536x1536-width":1536,"1536x1536-height":853,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/carehero-2048x1138.webp","2048x2048-width":2048,"2048x2048-height":1138,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/carehero-1920x1080.webp","fullscreen-width":1920,"fullscreen-height":1080,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/carehero-24x13.webp","menu-24x24-width":24,"menu-24x24-height":13,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/carehero-36x20.webp","menu-36x36-width":36,"menu-36x36-height":20,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/carehero-48x27.webp","menu-48x48-width":48,"menu-48x48-height":27}},"marketo_form_clone":{"marketo_form":"0"},"form_headline":"","form_embed":"","form_success_message":"","video_type":"vimeo","vimeo_embed":"<div style=\"background: #ffffff; border-radius: 32px; overflow: hidden; border: 6px solid #EDE9E3;\"><div style=\"padding:56.25% 0 0 0;position:relative;\"><iframe src=\"https:\/\/player.vimeo.com\/video\/1083977216?background=1&autoplay=1&loop=1&badge=0&amp;autopause=0&amp;player_id=0&amp;app_id=58479\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share\" style=\"position:absolute;top:0;left:0;width:100%;height:100%;\" title=\"Emplifi Care\"><\/iframe><\/div><\/div><script src=\"https:\/\/player.vimeo.com\/api\/player.js\"><\/script>","wistia_embed":"s3lqfi0zn7","youtube_embed":"<iframe width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/GevhhrjhT4s\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>","media_embed":""},"product_features_group":{"show_section":true,"section_subhead":"","section_headline":"Social-Kundensupport in einem vernetzten Workspace steuern","section_text":"<p>Emplifi Care hilft Enterprise-Marken, Social Customer Service auf allen Kan\u00e4len zu steuern: mit KI-Triage, Omnichannel-Fallmanagement, mehrsprachigem Support, CRM-Integrationen und Workflow-Automatisierung in einem Customer-Care-Workspace.<\/p>\n","slideshow_type":"sticky","features":[{"title":"Jeden Fall zusammenfassen, bevor Agenten antworten","description":"<p>AI Case Summary liest eingehende Kundengespr\u00e4che und erstellt strukturierte Zusammenfassungen mit Kontext, Absicht, Stimmung und Priorit\u00e4t, bevor ein Agent die Interaktion \u00f6ffnet. Agenten starten direkt mit der L\u00f6sung, ohne den gesamten Gespr\u00e4chsverlauf manuell zu pr\u00fcfen.<\/p>\n","image":{"ID":33335,"id":33335,"title":"care_uistandard_1","filename":"care_uistandard_1-1.webp","filesize":72054,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_1-1.webp","link":"https:\/\/emplifi.io\/de\/product\/social-customer-care\/care_uistandard_1-2-2\/","alt":"","author":"50","description":"","caption":"","name":"care_uistandard_1-2-2","status":"inherit","uploaded_to":9885,"date":"2026-08-24 08:22:51","modified":"2026-10-14 16:15:32","menu_order":0,"mime_type":"image\/webp","type":"image","subtype":"webp","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":1176,"height":940,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_1-1-150x150.webp","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_1-1-300x240.webp","medium-width":300,"medium-height":240,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_1-1-768x614.webp","medium_large-width":768,"medium_large-height":614,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_1-1-1024x819.webp","large-width":1024,"large-height":819,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_1-1.webp","1536x1536-width":1176,"1536x1536-height":940,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_1-1.webp","2048x2048-width":1176,"2048x2048-height":940,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_1-1.webp","fullscreen-width":1176,"fullscreen-height":940,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_1-1-24x19.webp","menu-24x24-width":24,"menu-24x24-height":19,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_1-1-36x29.webp","menu-36x36-width":36,"menu-36x36-height":29,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_1-1-48x38.webp","menu-48x48-width":48,"menu-48x48-height":38}}},{"title":"Social- und Messaging-Support in einem Workspace","description":"<p>DMs, Kommentare, Chats, Erw\u00e4hnungen und Bewertungen laufen in einem einheitlichen Workspace mit zentralen Routing-Regeln, SLAs und Eskalations-Workflows zusammen. Teams steuern Social Customer Service kanal\u00fcbergreifend einheitlich, ohne zwischen getrennten Tools zu wechseln.<\/p>\n","image":{"ID":33340,"id":33340,"title":"care_uistandard_2","filename":"care_uistandard_2-1.webp","filesize":47212,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_2-1.webp","link":"https:\/\/emplifi.io\/de\/product\/social-customer-care\/care_uistandard_2-2-2\/","alt":"","author":"50","description":"","caption":"","name":"care_uistandard_2-2-2","status":"inherit","uploaded_to":9885,"date":"2026-08-24 08:23:01","modified":"2026-10-14 16:15:32","menu_order":0,"mime_type":"image\/webp","type":"image","subtype":"webp","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":1176,"height":940,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_2-1-150x150.webp","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_2-1-300x240.webp","medium-width":300,"medium-height":240,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_2-1-768x614.webp","medium_large-width":768,"medium_large-height":614,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_2-1-1024x819.webp","large-width":1024,"large-height":819,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_2-1.webp","1536x1536-width":1176,"1536x1536-height":940,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_2-1.webp","2048x2048-width":1176,"2048x2048-height":940,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_2-1.webp","fullscreen-width":1176,"fullscreen-height":940,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_2-1-24x19.webp","menu-24x24-width":24,"menu-24x24-height":19,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_2-1-36x29.webp","menu-36x36-width":36,"menu-36x36-height":29,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_2-1-48x38.webp","menu-48x48-width":48,"menu-48x48-height":38}}},{"title":"Kein SLA verpassen, keinen Versto\u00df \u00fcbersehen","description":"<div class=\"thread_comment--threadElement--GLS4l thread_comment--_threadElement--kFfDV text--ui2FontSize11--EPm9l text--_fontBase--Qq3Bi text--ui2FontSize13--9P--j text--_fontBase--Qq3Bi\">\n<div class=\"thread_comment--indentedThreadSubelement--qZKUO thread_comment--threadSubelement--vmKWL thread_comment--threadSubelementNoMargin---Cmmd\" tabindex=\"-1\" data-testid=\"thread-comment-message\">\n<div class=\"comment_message--commentMessage--AoQaa thread_comment--text--Esyhn\" dir=\"auto\" data-testid=\"comment-message\"><span class=\"\">Legen Sie Reaktions- und L\u00f6sungsziele nach Priorit\u00e4t fest, oder lassen Sie sie von Fuel AI konfigurieren. Live-Countdowns zeigen Agenten, welche F\u00e4lle jetzt Aufmerksamkeit brauchen, pausieren automatisch im Wartestatus und ber\u00fccksichtigen die Gesch\u00e4ftszeiten Ihres Teams. Benachrichtigungen bei Verst\u00f6\u00dfen warnen Supervisoren, bevor aus einem verpassten SLA ein verlorener Kunde wird.<\/span><\/div>\n<\/div>\n<\/div>\n","image":{"ID":33345,"id":33345,"title":"care_uistandard_3","filename":"care_uistandard_3-1.webp","filesize":39746,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_3-1.webp","link":"https:\/\/emplifi.io\/de\/product\/social-customer-care\/care_uistandard_3-2-2\/","alt":"","author":"50","description":"","caption":"","name":"care_uistandard_3-2-2","status":"inherit","uploaded_to":9885,"date":"2026-08-24 08:23:12","modified":"2026-10-14 16:15:32","menu_order":0,"mime_type":"image\/webp","type":"image","subtype":"webp","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":1176,"height":940,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_3-1-150x150.webp","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_3-1-300x240.webp","medium-width":300,"medium-height":240,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_3-1-768x614.webp","medium_large-width":768,"medium_large-height":614,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_3-1-1024x819.webp","large-width":1024,"large-height":819,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_3-1.webp","1536x1536-width":1176,"1536x1536-height":940,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_3-1.webp","2048x2048-width":1176,"2048x2048-height":940,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_3-1.webp","fullscreen-width":1176,"fullscreen-height":940,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_3-1-24x19.webp","menu-24x24-width":24,"menu-24x24-height":19,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_3-1-36x29.webp","menu-36x36-width":36,"menu-36x36-height":29,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_3-1-48x38.webp","menu-48x48-width":48,"menu-48x48-height":38}}},{"title":"Kundenkontext vor der Antwort abrufen ","description":"<p>Die bidirektionale CRM-Integration (Salesforce\/Microsoft Dynamics) zeigt Kundenhistorie, Kontodaten und fr\u00fchere Interaktionen direkt in der Fallansicht. Jede Interaktion wird automatisch zur\u00fccksynchronisiert, damit Ihr CRM ohne manuelle Updates aktuell bleibt.<\/p>\n","image":{"ID":33350,"id":33350,"title":"care_uistandard_4","filename":"care_uistandard_4-1.webp","filesize":31174,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_4-1.webp","link":"https:\/\/emplifi.io\/de\/product\/social-customer-care\/care_uistandard_4-2-2\/","alt":"","author":"50","description":"","caption":"","name":"care_uistandard_4-2-2","status":"inherit","uploaded_to":9885,"date":"2026-08-24 08:23:20","modified":"2026-10-14 16:15:32","menu_order":0,"mime_type":"image\/webp","type":"image","subtype":"webp","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":1176,"height":940,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_4-1-150x150.webp","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_4-1-300x240.webp","medium-width":300,"medium-height":240,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_4-1-768x614.webp","medium_large-width":768,"medium_large-height":614,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_4-1-1024x819.webp","large-width":1024,"large-height":819,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_4-1.webp","1536x1536-width":1176,"1536x1536-height":940,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_4-1.webp","2048x2048-width":1176,"2048x2048-height":940,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_4-1.webp","fullscreen-width":1176,"fullscreen-height":940,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_4-1-24x19.webp","menu-24x24-width":24,"menu-24x24-height":19,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_4-1-36x29.webp","menu-36x36-width":36,"menu-36x36-height":29,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_4-1-48x38.webp","menu-48x48-width":48,"menu-48x48-height":38}}},{"title":"Kundendaten mit automatisierten Compliance-Kontrollen sch\u00fctzen","description":"<p>Fuel AI schw\u00e4rzt personenbezogene Daten automatisch, bevor Interaktionen die Queue erreichen. Compliance- und Datenschutz-Workflows laufen kontinuierlich im gesamten Kundensupport, ohne auf manuelle Pr\u00fcfungen angewiesen zu sein.<\/p>\n","image":{"ID":33355,"id":33355,"title":"care_uistandard_5","filename":"care_uistandard_5-1.webp","filesize":76698,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_5-1.webp","link":"https:\/\/emplifi.io\/de\/product\/social-customer-care\/care_uistandard_5-2-2\/","alt":"","author":"50","description":"","caption":"","name":"care_uistandard_5-2-2","status":"inherit","uploaded_to":9885,"date":"2026-08-24 08:23:28","modified":"2026-10-14 16:15:32","menu_order":0,"mime_type":"image\/webp","type":"image","subtype":"webp","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":1176,"height":940,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_5-1-150x150.webp","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_5-1-300x240.webp","medium-width":300,"medium-height":240,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_5-1-768x614.webp","medium_large-width":768,"medium_large-height":614,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_5-1-1024x819.webp","large-width":1024,"large-height":819,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_5-1.webp","1536x1536-width":1176,"1536x1536-height":940,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_5-1.webp","2048x2048-width":1176,"2048x2048-height":940,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_5-1.webp","fullscreen-width":1176,"fullscreen-height":940,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_5-1-24x19.webp","menu-24x24-width":24,"menu-24x24-height":19,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_5-1-36x29.webp","menu-36x36-width":36,"menu-36x36-height":29,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_5-1-48x38.webp","menu-48x48-width":48,"menu-48x48-height":38}}}]},"remove_gtm":false,"product_tour_group":{"show_section":false,"subhead":"","headline":"","text":"","product_tour_embed":""},"hero_media_clone":{"hero_media_group":{"subhead":"Emplifi Care","headline":"KI-gest\u00fctzte Social-Customer-Service-Plattform f\u00fcr Enterprise-Teams","text":"<div class=\"thread_comment--threadElement--GLS4l thread_comment--_threadElement--kFfDV text--ui2FontSize11--EPm9l text--_fontBase--Qq3Bi text--ui2FontSize13--9P--j text--_fontBase--Qq3Bi\">\n<div class=\"thread_comment--indentedThreadSubelement--qZKUO thread_comment--threadSubelement--vmKWL thread_comment--threadSubelementNoMargin---Cmmd\" tabindex=\"-1\" data-testid=\"thread-comment-message\">\n<div class=\"comment_message--commentMessage--AoQaa thread_comment--text--Esyhn\" dir=\"auto\" data-testid=\"comment-message\"><span class=\"\">Emplifi Care gibt Enterprise-Marken einen Workspace f\u00fcr jedes Kundengespr\u00e4ch \u00fcber Social- und Messaging-Kan\u00e4le. F\u00e4lle werden automatisch geroutet und priorisiert, damit der richtige Agent antwortet, mit der gesamten Kundenhistorie im Blick. Generieren Sie Antwortvorschl\u00e4ge in mehreren Sprachen, damit Ihr Team auch bei hohem Volumen schneller und einheitlicher antwortet.<\/span><\/div>\n<\/div>\n<\/div>\n","button_1":{"title":"Kostenlose Care-Analyse anfordern","url":"https:\/\/emplifi.io\/de\/demo\/","target":""},"button_2":null,"add_channel_icons":false,"channel_icons":false,"media_type":"image","image":{"ID":32456,"id":32456,"title":"carehero","filename":"carehero-scaled.webp","filesize":165218,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/carehero-scaled.webp","link":"https:\/\/emplifi.io\/de\/product\/social-customer-care\/carehero-2\/","alt":"","author":"50","description":"","caption":"","name":"carehero-2","status":"inherit","uploaded_to":9885,"date":"2026-08-07 11:30:31","modified":"2026-10-14 16:15:32","menu_order":0,"mime_type":"image\/webp","type":"image","subtype":"webp","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":2560,"height":1422,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/carehero-150x150.webp","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/carehero-300x167.webp","medium-width":300,"medium-height":167,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/carehero-768x427.webp","medium_large-width":768,"medium_large-height":427,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/carehero-1024x569.webp","large-width":1024,"large-height":569,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/carehero-1536x853.webp","1536x1536-width":1536,"1536x1536-height":853,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/carehero-2048x1138.webp","2048x2048-width":2048,"2048x2048-height":1138,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/carehero-1920x1080.webp","fullscreen-width":1920,"fullscreen-height":1080,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/carehero-24x13.webp","menu-24x24-width":24,"menu-24x24-height":13,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/carehero-36x20.webp","menu-36x36-width":36,"menu-36x36-height":20,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/carehero-48x27.webp","menu-48x48-width":48,"menu-48x48-height":27}},"marketo_form_clone":{"marketo_form":"0"},"form_headline":"","form_embed":"","form_success_message":"","video_type":"vimeo","vimeo_embed":"<div style=\"background: #ffffff; border-radius: 32px; overflow: hidden; border: 6px solid #EDE9E3;\"><div style=\"padding:56.25% 0 0 0;position:relative;\"><iframe src=\"https:\/\/player.vimeo.com\/video\/1083977216?background=1&autoplay=1&loop=1&badge=0&amp;autopause=0&amp;player_id=0&amp;app_id=58479\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share\" style=\"position:absolute;top:0;left:0;width:100%;height:100%;\" title=\"Emplifi Care\"><\/iframe><\/div><\/div><script src=\"https:\/\/player.vimeo.com\/api\/player.js\"><\/script>","wistia_embed":"s3lqfi0zn7","youtube_embed":"<iframe width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/GevhhrjhT4s\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>","media_embed":""}},"benefits_clone":{"benefits_group":{"show_section":true,"section_subhead":"","section_headline":"Social Customer Service effizienter steuern mit KI-gest\u00fctzten Workflows","section_text":"","benefits":[{"stat":"53 %","stat_description":"<p>Schneller bearbeitet mit Emplifi Care und Service Orchestrator, mit Fuel AI f\u00fcr smartes Routing und Fall-Zusammenfassungen.<\/p>\n","image":{"ID":31902,"id":31902,"title":"bento-1","filename":"bento-1.webp","filesize":53586,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/bento-1.webp","link":"https:\/\/emplifi.io\/de\/product\/social-customer-care\/bento-1-2\/","alt":"","author":"50","description":"","caption":"","name":"bento-1-2","status":"inherit","uploaded_to":9885,"date":"2026-08-04 08:24:57","modified":"2026-10-14 16:15:32","menu_order":0,"mime_type":"image\/webp","type":"image","subtype":"webp","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":944,"height":1072,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/bento-1-150x150.webp","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/bento-1-264x300.webp","medium-width":264,"medium-height":300,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/bento-1-768x872.webp","medium_large-width":768,"medium_large-height":872,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/bento-1-902x1024.webp","large-width":902,"large-height":1024,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/bento-1.webp","1536x1536-width":944,"1536x1536-height":1072,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/bento-1.webp","2048x2048-width":944,"2048x2048-height":1072,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/bento-1.webp","fullscreen-width":944,"fullscreen-height":1072,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/bento-1-21x24.webp","menu-24x24-width":21,"menu-24x24-height":24,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/bento-1-32x36.webp","menu-36x36-width":32,"menu-36x36-height":36,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/bento-1-42x48.webp","menu-48x48-width":42,"menu-48x48-height":48}},"image_shape":"curved","image_description":"<h3><span class=\"comment_message--boldStyle--gBXwJ\">Enterprise-Governance ohne Komplexit\u00e4t<\/span><\/h3>\n<p>Flow Automations, skillbasiertes Routing, SLA-Richtlinien und CRM-Integration (Salesforce, Microsoft Dynamics)<\/p>\n"},{"stat":"176 %","stat_description":"<p>Mehr L\u00f6sungen ohne zus\u00e4tzliches Personal. KI-Triage entlastet Agenten f\u00fcr komplexe Anliegen.<\/p>\n","image":{"ID":13355,"id":13355,"title":"bentoboximage2","filename":"bentoboximage2.webp","filesize":70568,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/bentoboximage2.webp","link":"https:\/\/emplifi.io\/de\/product\/social-customer-care\/bentoboximage2-2-2\/","alt":"","author":"54","description":"","caption":"","name":"bentoboximage2-2-2","status":"inherit","uploaded_to":9885,"date":"2025-03-17 21:51:20","modified":"2025-03-17 21:51:20","menu_order":0,"mime_type":"image\/webp","type":"image","subtype":"webp","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":944,"height":1072,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/bentoboximage2-150x150.webp","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/bentoboximage2-264x300.webp","medium-width":264,"medium-height":300,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/bentoboximage2-768x872.webp","medium_large-width":768,"medium_large-height":872,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/bentoboximage2-902x1024.webp","large-width":902,"large-height":1024,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/bentoboximage2.webp","1536x1536-width":944,"1536x1536-height":1072,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/bentoboximage2.webp","2048x2048-width":944,"2048x2048-height":1072,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/bentoboximage2.webp","fullscreen-width":944,"fullscreen-height":1072,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/bentoboximage2-21x24.webp","menu-24x24-width":21,"menu-24x24-height":24,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/bentoboximage2-32x36.webp","menu-36x36-width":32,"menu-36x36-height":36,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/bentoboximage2-42x48.webp","menu-48x48-width":42,"menu-48x48-height":48}},"image_shape":"curved","image_description":"<h3>Social- und Messaging-Support in einem Workspace<\/h3>\n<p>DMs, Kommentare, Chats, Erw\u00e4hnungen und Nachrichten in einem Thread, mit vollem Kontext f\u00fcr Agenten.<\/p>\n"}]}},"stats_clone":{"stats_group":{"show_section":false,"section_subhead":"Kundenservice-Ergebnisse mit Emplifi","section_headline":"Die Zahlen hinter KI-gest\u00fctztem Social Customer Service","section_text":"","stats":[{"stat":"53 %","description":"Weniger Bearbeitungszeit","logo":false},{"stat":"176 %","description":"Mehr gel\u00f6ste Kontakte","logo":false},{"stat":"53 %","description":"Schnellere Erstreaktionszeiten","logo":false}]}},"product_features_clone":{"product_features_group":{"show_section":true,"section_subhead":"","section_headline":"Social-Kundensupport in einem vernetzten Workspace steuern","section_text":"<p>Emplifi Care hilft Enterprise-Marken, Social Customer Service auf allen Kan\u00e4len zu steuern: mit KI-Triage, Omnichannel-Fallmanagement, mehrsprachigem Support, CRM-Integrationen und Workflow-Automatisierung in einem Customer-Care-Workspace.<\/p>\n","slideshow_type":"sticky","features":[{"title":"Jeden Fall zusammenfassen, bevor Agenten antworten","description":"<p>AI Case Summary liest eingehende Kundengespr\u00e4che und erstellt strukturierte Zusammenfassungen mit Kontext, Absicht, Stimmung und Priorit\u00e4t, bevor ein Agent die Interaktion \u00f6ffnet. Agenten starten direkt mit der L\u00f6sung, ohne den gesamten Gespr\u00e4chsverlauf manuell zu pr\u00fcfen.<\/p>\n","image":{"ID":33335,"id":33335,"title":"care_uistandard_1","filename":"care_uistandard_1-1.webp","filesize":72054,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_1-1.webp","link":"https:\/\/emplifi.io\/de\/product\/social-customer-care\/care_uistandard_1-2-2\/","alt":"","author":"50","description":"","caption":"","name":"care_uistandard_1-2-2","status":"inherit","uploaded_to":9885,"date":"2026-08-24 08:22:51","modified":"2026-10-14 16:15:32","menu_order":0,"mime_type":"image\/webp","type":"image","subtype":"webp","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":1176,"height":940,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_1-1-150x150.webp","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_1-1-300x240.webp","medium-width":300,"medium-height":240,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_1-1-768x614.webp","medium_large-width":768,"medium_large-height":614,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_1-1-1024x819.webp","large-width":1024,"large-height":819,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_1-1.webp","1536x1536-width":1176,"1536x1536-height":940,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_1-1.webp","2048x2048-width":1176,"2048x2048-height":940,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_1-1.webp","fullscreen-width":1176,"fullscreen-height":940,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_1-1-24x19.webp","menu-24x24-width":24,"menu-24x24-height":19,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_1-1-36x29.webp","menu-36x36-width":36,"menu-36x36-height":29,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_1-1-48x38.webp","menu-48x48-width":48,"menu-48x48-height":38}}},{"title":"Social- und Messaging-Support in einem Workspace","description":"<p>DMs, Kommentare, Chats, Erw\u00e4hnungen und Bewertungen laufen in einem einheitlichen Workspace mit zentralen Routing-Regeln, SLAs und Eskalations-Workflows zusammen. Teams steuern Social Customer Service kanal\u00fcbergreifend einheitlich, ohne zwischen getrennten Tools zu wechseln.<\/p>\n","image":{"ID":33340,"id":33340,"title":"care_uistandard_2","filename":"care_uistandard_2-1.webp","filesize":47212,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_2-1.webp","link":"https:\/\/emplifi.io\/de\/product\/social-customer-care\/care_uistandard_2-2-2\/","alt":"","author":"50","description":"","caption":"","name":"care_uistandard_2-2-2","status":"inherit","uploaded_to":9885,"date":"2026-08-24 08:23:01","modified":"2026-10-14 16:15:32","menu_order":0,"mime_type":"image\/webp","type":"image","subtype":"webp","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":1176,"height":940,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_2-1-150x150.webp","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_2-1-300x240.webp","medium-width":300,"medium-height":240,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_2-1-768x614.webp","medium_large-width":768,"medium_large-height":614,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_2-1-1024x819.webp","large-width":1024,"large-height":819,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_2-1.webp","1536x1536-width":1176,"1536x1536-height":940,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_2-1.webp","2048x2048-width":1176,"2048x2048-height":940,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_2-1.webp","fullscreen-width":1176,"fullscreen-height":940,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_2-1-24x19.webp","menu-24x24-width":24,"menu-24x24-height":19,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_2-1-36x29.webp","menu-36x36-width":36,"menu-36x36-height":29,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_2-1-48x38.webp","menu-48x48-width":48,"menu-48x48-height":38}}},{"title":"Kein SLA verpassen, keinen Versto\u00df \u00fcbersehen","description":"<div class=\"thread_comment--threadElement--GLS4l thread_comment--_threadElement--kFfDV text--ui2FontSize11--EPm9l text--_fontBase--Qq3Bi text--ui2FontSize13--9P--j text--_fontBase--Qq3Bi\">\n<div class=\"thread_comment--indentedThreadSubelement--qZKUO thread_comment--threadSubelement--vmKWL thread_comment--threadSubelementNoMargin---Cmmd\" tabindex=\"-1\" data-testid=\"thread-comment-message\">\n<div class=\"comment_message--commentMessage--AoQaa thread_comment--text--Esyhn\" dir=\"auto\" data-testid=\"comment-message\"><span class=\"\">Legen Sie Reaktions- und L\u00f6sungsziele nach Priorit\u00e4t fest, oder lassen Sie sie von Fuel AI konfigurieren. Live-Countdowns zeigen Agenten, welche F\u00e4lle jetzt Aufmerksamkeit brauchen, pausieren automatisch im Wartestatus und ber\u00fccksichtigen die Gesch\u00e4ftszeiten Ihres Teams. Benachrichtigungen bei Verst\u00f6\u00dfen warnen Supervisoren, bevor aus einem verpassten SLA ein verlorener Kunde wird.<\/span><\/div>\n<\/div>\n<\/div>\n","image":{"ID":33345,"id":33345,"title":"care_uistandard_3","filename":"care_uistandard_3-1.webp","filesize":39746,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_3-1.webp","link":"https:\/\/emplifi.io\/de\/product\/social-customer-care\/care_uistandard_3-2-2\/","alt":"","author":"50","description":"","caption":"","name":"care_uistandard_3-2-2","status":"inherit","uploaded_to":9885,"date":"2026-08-24 08:23:12","modified":"2026-10-14 16:15:32","menu_order":0,"mime_type":"image\/webp","type":"image","subtype":"webp","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":1176,"height":940,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_3-1-150x150.webp","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_3-1-300x240.webp","medium-width":300,"medium-height":240,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_3-1-768x614.webp","medium_large-width":768,"medium_large-height":614,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_3-1-1024x819.webp","large-width":1024,"large-height":819,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_3-1.webp","1536x1536-width":1176,"1536x1536-height":940,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_3-1.webp","2048x2048-width":1176,"2048x2048-height":940,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_3-1.webp","fullscreen-width":1176,"fullscreen-height":940,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_3-1-24x19.webp","menu-24x24-width":24,"menu-24x24-height":19,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_3-1-36x29.webp","menu-36x36-width":36,"menu-36x36-height":29,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_3-1-48x38.webp","menu-48x48-width":48,"menu-48x48-height":38}}},{"title":"Kundenkontext vor der Antwort abrufen ","description":"<p>Die bidirektionale CRM-Integration (Salesforce\/Microsoft Dynamics) zeigt Kundenhistorie, Kontodaten und fr\u00fchere Interaktionen direkt in der Fallansicht. Jede Interaktion wird automatisch zur\u00fccksynchronisiert, damit Ihr CRM ohne manuelle Updates aktuell bleibt.<\/p>\n","image":{"ID":33350,"id":33350,"title":"care_uistandard_4","filename":"care_uistandard_4-1.webp","filesize":31174,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_4-1.webp","link":"https:\/\/emplifi.io\/de\/product\/social-customer-care\/care_uistandard_4-2-2\/","alt":"","author":"50","description":"","caption":"","name":"care_uistandard_4-2-2","status":"inherit","uploaded_to":9885,"date":"2026-08-24 08:23:20","modified":"2026-10-14 16:15:32","menu_order":0,"mime_type":"image\/webp","type":"image","subtype":"webp","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":1176,"height":940,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_4-1-150x150.webp","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_4-1-300x240.webp","medium-width":300,"medium-height":240,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_4-1-768x614.webp","medium_large-width":768,"medium_large-height":614,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_4-1-1024x819.webp","large-width":1024,"large-height":819,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_4-1.webp","1536x1536-width":1176,"1536x1536-height":940,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_4-1.webp","2048x2048-width":1176,"2048x2048-height":940,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_4-1.webp","fullscreen-width":1176,"fullscreen-height":940,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_4-1-24x19.webp","menu-24x24-width":24,"menu-24x24-height":19,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_4-1-36x29.webp","menu-36x36-width":36,"menu-36x36-height":29,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_4-1-48x38.webp","menu-48x48-width":48,"menu-48x48-height":38}}},{"title":"Kundendaten mit automatisierten Compliance-Kontrollen sch\u00fctzen","description":"<p>Fuel AI schw\u00e4rzt personenbezogene Daten automatisch, bevor Interaktionen die Queue erreichen. Compliance- und Datenschutz-Workflows laufen kontinuierlich im gesamten Kundensupport, ohne auf manuelle Pr\u00fcfungen angewiesen zu sein.<\/p>\n","image":{"ID":33355,"id":33355,"title":"care_uistandard_5","filename":"care_uistandard_5-1.webp","filesize":76698,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_5-1.webp","link":"https:\/\/emplifi.io\/de\/product\/social-customer-care\/care_uistandard_5-2-2\/","alt":"","author":"50","description":"","caption":"","name":"care_uistandard_5-2-2","status":"inherit","uploaded_to":9885,"date":"2026-08-24 08:23:28","modified":"2026-10-14 16:15:32","menu_order":0,"mime_type":"image\/webp","type":"image","subtype":"webp","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":1176,"height":940,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_5-1-150x150.webp","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_5-1-300x240.webp","medium-width":300,"medium-height":240,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_5-1-768x614.webp","medium_large-width":768,"medium_large-height":614,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_5-1-1024x819.webp","large-width":1024,"large-height":819,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_5-1.webp","1536x1536-width":1176,"1536x1536-height":940,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_5-1.webp","2048x2048-width":1176,"2048x2048-height":940,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_5-1.webp","fullscreen-width":1176,"fullscreen-height":940,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_5-1-24x19.webp","menu-24x24-width":24,"menu-24x24-height":19,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_5-1-36x29.webp","menu-36x36-width":36,"menu-36x36-height":29,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/care_uistandard_5-1-48x38.webp","menu-48x48-width":48,"menu-48x48-height":38}}}]}},"product_tour_clone":{"product_tour_group":{"show_section":false,"subhead":"","headline":"","text":"","product_tour_embed":""}},"banner_clone":{"banner_group":{"show_section":true,"headline":"Neue M\u00f6glichkeiten f\u00fcr Social Customer Service mit Emplifi Care","button":{"title":"Demo anfragen","url":"https:\/\/emplifi.io\/de\/demo\/","target":""}}},"customer_story_clone":{"customer_story_group":{"show_section":true,"section_subhead":"","section_headline":"Enterprise-Teams, die ihren Social Customer Service mit Emplifi steuern","section_text":"","section_button":{"title":"Alle Success Stories ansehen","url":"https:\/\/emplifi.io\/de\/customers\/","target":""},"customer_story":[18269,10599,10628]}},"faqs_clone":{"faqs_group":{"show_section":true,"section_subhead":"","section_headline":"Ihre Fragen zu Emplifi Care","section_text":"","faqs":[{"title":"Was ist Emplifi Care?","content":"<p>Emplifi Care ist ein KI-gest\u00fctzter Workspace f\u00fcr Social Customer Service, aufgebaut auf Service Orchestrator in Emplifi Fuel. Enterprise-Marken steuern damit DMs, Kommentare, Chats, Erw\u00e4hnungen und Bewertungen in einem vernetzten Workspace, mit KI-gest\u00fctzter Triage, Routing, Fallzusammenfassungen, \u00dcbersetzung und CRM-Integrationen.<\/p>\n"},{"title":"Welche Kan\u00e4le unterst\u00fctzt Emplifi Care?","content":"<p>Emplifi Care unterst\u00fctzt Social- und Messaging-Kan\u00e4le, darunter DMs, Kommentare, Chats, Erw\u00e4hnungen und Bewertungen auf den wichtigsten digitalen Plattformen. Routing-Regeln, SLA-Management und Eskalations-Workflows gelten einheitlich f\u00fcr jeden verbundenen Kanal.<\/p>\n"},{"title":"Wie verbessert Fuel AI den Kundenservice?","content":"<p>Fuel AI hilft, Triage, Fallzusammenfassungen, Routing, \u00dcbersetzung und Priorisierung eingehender Kundeninteraktionen zu automatisieren. KI-gest\u00fctzte Workflows helfen Customer-Care-Teams, die Bearbeitungszeit zu senken, schneller zu antworten und h\u00f6here Gespr\u00e4chsvolumen effizienter zu bew\u00e4ltigen.<\/p>\n"},{"title":"L\u00e4sst sich Emplifi Care in Salesforce und HubSpot integrieren?","content":"<p>Ja. Emplifi Care l\u00e4sst sich in Salesforce, HubSpot und weitere CRM-Systeme integrieren und zeigt Kundenhistorie, Kontodaten und Gespr\u00e4chskontext direkt im Workspace. Gel\u00f6ste Interaktionen werden automatisch ins CRM zur\u00fcckgeschrieben, damit Support-Workflows l\u00fcckenlos bleiben.<\/p>\n"},{"title":"Was unterscheidet Emplifi Care von anderen Customer-Care-Plattformen?","content":"<p>Emplifi vereint Social Customer Service, KI-Triage, Omnichannel-Fallmanagement, Chatbot-Automatisierung, Analysen und Social Listening in einer vernetzten Plattform f\u00fcr Enterprise-Supportteams. Marken steuern Support-Workflows, Reporting und Eskalationspfade in einer einheitlichen Customer-Care-Umgebung statt in getrennten Tools.<\/p>\n"},{"title":"Werden PII geschw\u00e4rzt, bevor Fuel AI Kundendaten verarbeitet?","content":"<p>Ja. Die PII-Schw\u00e4rzung l\u00e4uft in jeder Interaktion als Prozess auf Plattformebene. Care-Agenten arbeiten im Workspace, ohne Roh-PII zu sehen. Compliance-Governance ist automatisiert und einheitlich, nicht von einzelnen Schritten der Agenten abh\u00e4ngig.<\/p>\n"},{"title":"Was ist der Unterschied zwischen Emplifi Care und Emplifi Agent?","content":"<p>Emplifi Care ist der KI-gest\u00fctzte Workspace f\u00fcr Social Customer Service, in dem Agenten DMs, Kommentare, Chats, Erw\u00e4hnungen und Bewertungen bearbeiten, w\u00e4hrend Fuel AI Fallzusammenfassungen, Routing, Echtzeit\u00fcbersetzung und CRM-Kontext liefert. Emplifi Agent ist die Fallmanagement-Engine f\u00fcr hohe Volumen und komplexe Enterprise-Workflows. Beide laufen in Service Orchestrator auf Emplifi Fuel.<\/p>\n"},{"title":"Welche Integrationen unterst\u00fctzt Emplifi Care?","content":"<p>Emplifi Care verbindet sich \u00fcber Fuel Integrations mit Salesforce, HubSpot und weiteren Enterprise-Systemen. Alle wichtigen Social-Plattformen werden abgedeckt. API-Zugriff und Enterprise-SSO sind inklusive. Ihr Emplifi-Onboarding-Team konfiguriert die Integrationen bei der Einf\u00fchrung f\u00fcr Ihre Umgebung.<\/p>\n"}],"disclaimer_text":"","add_additional_sections":false,"additional_faq_sections":false}},"link_list_clone_2":{"link_list_group":{"show_section":true,"section_subhead":"","section_headline":"Weitere Ressourcen rund um Social Customer Care","section_text":"<p>Erfahren Sie mehr \u00fcber Social Customer Care und die Wirkung starker digitaler Customer Journeys an allen Touchpoints.<\/p>\n","links":[{"link":{"title":"Wie stelle ich mein Team f\u00fcr Social Customer Care auf?","url":"https:\/\/emplifi.io\/resources\/blog\/aligning-teams-for-improved-customer-care\/","target":""}},{"link":{"title":"Was erwarten Kunden von Marken beim Social Care?","url":"https:\/\/emplifi.io\/resources\/blog\/customer-expectations-for-social-customer-care\/","target":""}},{"link":{"title":"Wie f\u00fcgt sich Social Care in die Customer Experience ein?","url":"https:\/\/emplifi.io\/resources\/blog\/social-media-customer-experience-management-guide\/","target":""}},{"link":{"title":"Welche Rolle spielt Social Media im Kundenservice?","url":"https:\/\/emplifi.io\/resources\/blog\/how-to-strengthen-your-service-strategy-with-social-media\/","target":""}},{"link":{"title":"Wie integrieren wir KI in unsere Social-Care-Strategie?","url":"https:\/\/emplifi.io\/resources\/blog\/5-ways-ai-customer-service-can-help-you-anticipate-needs-before-they-arise\/","target":""}},{"link":{"title":"Was sind Best Practices f\u00fcr Kunden-Self-Service?","url":"https:\/\/emplifi.io\/resources\/blog\/customer-self-service\/","target":""}}]}},"page_cta":{"page_cta_group":{"show_section":true,"use_global_cta":true,"section_subhead":"","section_headline":"","section_text_left":"","section_text_right":"","section_button":null}},"awards_clone":{"awards_group":{"show_section":true,"use_global_awards_text":true,"section_subhead":"","section_headline":"","section_text":"","use_global_awards":true,"awards":false}}},"_links":{"self":[{"href":"https:\/\/emplifi.io\/de\/wp-json\/wp\/v2\/product_posts\/9885","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/emplifi.io\/de\/wp-json\/wp\/v2\/product_posts"}],"about":[{"href":"https:\/\/emplifi.io\/de\/wp-json\/wp\/v2\/types\/product_posts"}],"author":[{"embeddable":true,"href":"https:\/\/emplifi.io\/de\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":0,"href":"https:\/\/emplifi.io\/de\/wp-json\/wp\/v2\/product_posts\/9885\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/emplifi.io\/de\/wp-json\/wp\/v2\/media\/8137"}],"wp:attachment":[{"href":"https:\/\/emplifi.io\/de\/wp-json\/wp\/v2\/media?parent=9885"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}