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El software de Emplifi responde a las necesidades espec\u00edficas de los restaurantes y ayuda a Dine a cumplir su meta de escuchar los comentarios de los clientes, compartirlos r\u00e1pido con sus franquiciatarios y reunir todos los detalles necesarios del caso, como la ubicaci\u00f3n del restaurante, la fecha y hora de la visita, el n\u00famero de cuenta, etc.<\/p>\n<p>Hace poco, Dine Brands empez\u00f3 a responder de forma gradual en Google Reviews como prueba con dos de sus marcas. Con ayuda de Emplifi, m\u00e1s de 10,000 clientes han respondido. Como todos los comentarios llegan a Emplifi Agent, el equipo de Relaciones con Clientes pudo lograrlo sin salir de una sola plataforma.<\/p>\n<p>A futuro, Dine busca usar Emplifi para dar soporte en a\u00fan m\u00e1s canales. Tambi\u00e9n se enfoca en la mejora continua, con ideas tanto del equipo como del liderazgo. Gracias a lo configurables que son las soluciones de Emplifi, el equipo pudo aplicar muchas de inmediato.<\/p>\n<p>El equipo de Dine tambi\u00e9n valora que Emplifi haya escuchado e implementado muchas de sus sugerencias de mejora del producto.<\/p>\n"},{"acf_fc_layout":"quote","quote":"Emplifi nos ha hecho la vida mucho m\u00e1s f\u00e1cil. Todo el proceso ha sido fluido, desde el trabajo con Megan, nuestra excelente Customer Success Manager, para sumar Emplifi Social Engage a nuestra soluci\u00f3n, hasta la implementaci\u00f3n y gesti\u00f3n de la herramienta con nuestro experto Program Manager. El equipo de Emplifi siempre estuvo disponible, atento y bien informado.","quote_author":"Alex Bresette","quote_author_description":"Director de Relaciones con Clientes"},{"acf_fc_layout":"wysiwyg","wysiwyg_background_color":"white","wysiwyg":"<h2>La conclusi\u00f3n<\/h2>\n<p>Con la suite de productos de Emplifi, Dine Brands puede capturar los comentarios de sus clientes y mejorar su experiencia. Tambi\u00e9n tiene acceso a insights valiosos para registrar y medir con precisi\u00f3n su atenci\u00f3n en redes sociales.<\/p>\n"}]},"customer_sidebar_clone":{"customer_sidebar_group":{"show_section":true,"sidebar_contents":[{"icon":{"ID":13932,"id":13932,"title":"Case Study Icon Challenge","filename":"Case-Study-Icon-Challenge.png","filesize":819,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge.png","link":"https:\/\/emplifi.io\/es\/clientes\/how-tui-used-ai-to-lower-cost-per-engagement-by-81-percent\/case-study-icon-challenge-2\/","alt":"","author":"54","description":"","caption":"","name":"case-study-icon-challenge-2","status":"inherit","uploaded_to":18309,"date":"2025-04-18 17:23:10","modified":"2025-10-17 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