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Sab\u00edamos que ten\u00eda que haber una mejor manera.\r\n","quote_author":"Erik Neumann","quote_author_description":"Gerente de Relaciones con el Consumidor, Boston Beer"},{"acf_fc_layout":"wysiwyg","wysiwyg_background_color":"white","wysiwyg":"<h2>Simplificar la atenci\u00f3n al cliente e impulsar la transformaci\u00f3n digital de Boston Beer<\/h2>\n<p>Cuando Boston Beer Company se acerc\u00f3 a Emplifi, necesitaba una soluci\u00f3n refinada para reemplazar su proceso de reembolso obsoleto por algo m\u00e1s r\u00e1pido, m\u00e1s eficiente y totalmente integrado en su flujo de trabajo existente.<\/p>\n<p>Emplifi acept\u00f3 el reto e integr\u00f3 al proveedor de cupones digitales de Boston Beer directamente en la plataforma Emplifi Agent. Ahora, cuando se recibe una queja, los agentes pueden investigar r\u00e1pidamente y agregar un reembolso digital al caso con solo unos clics, y el sistema genera autom\u00e1ticamente una tarjeta de regalo digital vinculada al correo electr\u00f3nico del cliente, que se entrega casi al instante mediante un enlace seguro.<\/p>\n<h2>C\u00f3mo Boston Beer pas\u00f3 de semanas a segundos en sus reembolsos con la integraci\u00f3n digital<\/h2>\n<p>La integraci\u00f3n de Emplifi Agent con el sistema de reembolsos digitales de Boston Beer no solo mejor\u00f3 la eficiencia operativa, sino que tambi\u00e9n gener\u00f3 ahorros significativos.<\/p>\n<p>Al eliminar la necesidad de cheques f\u00edsicos y env\u00edos postales, Boston Beer ha ahorrado aproximadamente $10,000 al a\u00f1o en costos de env\u00edo y procesamiento de cheques. 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Es incre\u00edblemente r\u00e1pido y ha sido todo un \u00e9xito para nosotros y para nuestros consumidores.\r\n","quote_author":"Erik Neumann","quote_author_description":"Gerente de Relaciones con el Consumidor, Boston Beer"},{"acf_fc_layout":"wysiwyg","wysiwyg_background_color":"white","wysiwyg":"<p>El resultado es una reducci\u00f3n considerable del tiempo dedicado a los reembolsos, con un ahorro de hasta 12 horas al mes entre equipos, y una experiencia m\u00e1s fluida para los clientes, que ahora pueden usar sus reembolsos casi de inmediato e incluso agregarlos a Apple Pay o Google Wallet para usarlos al instante.<\/p>\n<p>Al asociarse con Emplifi, Boston Beer llev\u00f3 su legado a la era digital y estableci\u00f3 un nuevo est\u00e1ndar para toda la industria.<\/p>\n<p>Mientras Boston Beer sigue innovando y manteniendo su legado de lealtad, la integraci\u00f3n de las soluciones digitales de Emplifi marca un nuevo cap\u00edtulo en su servicio al cliente y garantiza que su compromiso con la calidad y la satisfacci\u00f3n siga tan firme en la era digital como hace cuatro d\u00e9cadas.<\/p>\n"}],"content_builder_clone":{"content_builder":[{"acf_fc_layout":"wysiwyg","wysiwyg_background_color":"white","wysiwyg":"<p><b>Boston Beer Company, fabricante de Samuel Adams, Dogfish Head, Truly Hard Seltzer, Twisted Tea, Angry Orchard Hard Cider y m\u00e1s, revolucion\u00f3 su tradicional proceso de reembolsos con la integraci\u00f3n de Emplifi Agent. Hoy procesa digitalmente el 80% de los reembolsos cada mes, y el sistema ahorra unas 144 horas al a\u00f1o en tres equipos, lo que mejora cuatro d\u00e9cadas de eficiencia operativa y lleva la experiencia de sus consumidores al siguiente nivel.<\/b><\/p>\n<p>Hace casi cuarenta a\u00f1os, Boston Beer estableci\u00f3 un alto est\u00e1ndar de satisfacci\u00f3n del cliente cuando su fundador, Jim Koch, respondi\u00f3 personalmente a un cliente insatisfecho con un cheque de reembolso. Este simple acto de integridad dio origen a una pol\u00edtica de reembolsos que se convirti\u00f3 en un pilar de la marca.<\/p>\n<p>Esos cheques, firmados por el propio Koch, se convirtieron en apreciados objetos de colecci\u00f3n, atesorados por fans leales e historiadores de la cerveza artesanal como s\u00edmbolos del compromiso temprano de Boston Beer con la calidad y el cuidado del consumidor. 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Sab\u00edamos que ten\u00eda que haber una mejor manera.\r\n","quote_author":"Erik Neumann","quote_author_description":"Gerente de Relaciones con el Consumidor, Boston Beer"},{"acf_fc_layout":"wysiwyg","wysiwyg_background_color":"white","wysiwyg":"<h2>Simplificar la atenci\u00f3n al cliente e impulsar la transformaci\u00f3n digital de Boston Beer<\/h2>\n<p>Cuando Boston Beer Company se acerc\u00f3 a Emplifi, necesitaba una soluci\u00f3n refinada para reemplazar su proceso de reembolso obsoleto por algo m\u00e1s r\u00e1pido, m\u00e1s eficiente y totalmente integrado en su flujo de trabajo existente.<\/p>\n<p>Emplifi acept\u00f3 el reto e integr\u00f3 al proveedor de cupones digitales de Boston Beer directamente en la plataforma Emplifi Agent. Ahora, cuando se recibe una queja, los agentes pueden investigar r\u00e1pidamente y agregar un reembolso digital al caso con solo unos clics, y el sistema genera autom\u00e1ticamente una tarjeta de regalo digital vinculada al correo electr\u00f3nico del cliente, que se entrega casi al instante mediante un enlace seguro.<\/p>\n<h2>C\u00f3mo Boston Beer pas\u00f3 de semanas a segundos en sus reembolsos con la integraci\u00f3n digital<\/h2>\n<p>La integraci\u00f3n de Emplifi Agent con el sistema de reembolsos digitales de Boston Beer no solo mejor\u00f3 la eficiencia operativa, sino que tambi\u00e9n gener\u00f3 ahorros significativos.<\/p>\n<p>Al eliminar la necesidad de cheques f\u00edsicos y env\u00edos postales, Boston Beer ha ahorrado aproximadamente $10,000 al a\u00f1o en costos de env\u00edo y procesamiento de cheques. 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