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Inicia sesi\u00f3n con tu cuenta de Emplifi para dar seguimiento a cada ticket que abriste en <a href=\"https:\/\/support.emplifi.io\/hc\/en-us\/requests\" target=\"_blank\" rel=\"noopener\">tus solicitudes<\/a>.<\/p>\n"},{"title":"\u00bfQu\u00e9 tan r\u00e1pido responde el soporte de\u00a0Emplifi?","content":"<p>El soporte est\u00e1ndar env\u00eda una primera respuesta en un m\u00e1ximo de tres horas, de lunes a viernes, 24 horas al d\u00eda. El acuerdo de nivel de servicio completo, incluido el objetivo de disponibilidad de la plataforma del 99.5\u00a0%, est\u00e1 en nuestros <a href=\"https:\/\/emplifi.io\/legal\/terms-and-conditions\/\">T\u00e9rminos y Condiciones<\/a>.<\/p>\n"},{"title":"\u00bfC\u00f3mo s\u00e9 si Emplifi est\u00e1\u00a0ca\u00eddo?","content":"<p>Ve a la <a href=\"https:\/\/status.emplifi.io\/\" target=\"_blank\" rel=\"noopener\">p\u00e1gina de estado de Emplifi<\/a>. Muestra el estado en tiempo real y la disponibilidad reciente de cada producto de Emplifi, adem\u00e1s de cualquier incidente abierto. Selecciona Subscribe to updates para recibir alertas de incidentes.<\/p>\n"},{"title":"\u00bfD\u00f3nde encuentro la documentaci\u00f3n de Emplifi y de la\u00a0API?","content":"<p>La <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/\" target=\"_blank\" rel=\"noopener\">documentaci\u00f3n de Emplifi<\/a> tiene pasos de configuraci\u00f3n y gu\u00edas pr\u00e1cticas para cada producto de Emplifi, adem\u00e1s de las notas de versi\u00f3n. Los desarrolladores pueden usar la <a href=\"https:\/\/api.emplifi.io\/\" target=\"_blank\" rel=\"noopener\">documentaci\u00f3n de la API de Emplifi<\/a>. El acceso a la API est\u00e1 disponible bajo solicitud para clientes de Emplifi, as\u00ed que pide a tu equipo de cuenta que lo active.<\/p>\n"},{"title":"\u00bfC\u00f3mo aprende mi equipo a usar\u00a0Emplifi?","content":"<p>El <a href=\"https:\/\/learning.emplifi.io\/\" target=\"_blank\" rel=\"noopener\">Centro de aprendizaje<\/a> tiene cursos bajo demanda, videos tutoriales, gu\u00edas y certificaciones. Para ver una funci\u00f3n en acci\u00f3n antes de capacitar a tu equipo, prueba los <a href=\"https:\/\/emplifi.io\/product-tours\/\">tours interactivos del producto<\/a>.<\/p>\n"},{"title":"\u00bfC\u00f3mo contacto a mi Customer Success\u00a0Manager?","content":"<p>Llena el <a href=\"https:\/\/emplifi.io\/connect-with-csm\/\">formulario para contactar a tu CSM<\/a>. Un CSM se pondr\u00e1 en contacto contigo para agendar una sesi\u00f3n, ya sea que tengas preguntas o quieras ayuda para sacar m\u00e1s provecho de Emplifi.<\/p>\n"}],"disclaimer_text":"","add_additional_sections":false,"additional_faq_sections":false}},{"acf_fc_layout":"banner","banner_group":{"show_section":true,"headline":"Primera respuesta en m\u00e1ximo 3 horas, de lunes\u00a0a\u00a0viernes.","button":{"title":"Env\u00eda un ticket","url":"https:\/\/support.emplifi.io\/hc\/en-us\/requests\/new","target":"_blank"}}}],"hero_flex_builder_clone":{"flexible_hero_builder_group":[{"acf_fc_layout":"hero_curved_shape","show_section":true,"hero_curved_shape_group":{"add_animation":false,"lottie_file":false,"image":{"ID":32957,"id":32957,"title":"AdobeStock_524174897 (1)","filename":"AdobeStock_524174897-1.jpeg","filesize":156247,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/08\/AdobeStock_524174897-1.jpeg","link":"https:\/\/emplifi.io\/es\/adobestock_524174897-1-2\/","alt":"Un agente de atenci\u00f3n al cliente con aud\u00edfonos habla con un cliente desde su laptop","author":"45","description":"","caption":"","name":"adobestock_524174897-1-2","status":"inherit","uploaded_to":0,"date":"2026-08-18 19:44:54","modified":"2026-10-28 23:20:40","menu_order":0,"mime_type":"image\/jpeg","type":"image","subtype":"jpeg","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":1714,"height":1000,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/08\/AdobeStock_524174897-1-150x150.jpeg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/08\/AdobeStock_524174897-1-300x175.jpeg","medium-width":300,"medium-height":175,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/08\/AdobeStock_524174897-1-768x448.jpeg","medium_large-width":768,"medium_large-height":448,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/08\/AdobeStock_524174897-1-1024x597.jpeg","large-width":1024,"large-height":597,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/08\/AdobeStock_524174897-1-1536x896.jpeg","1536x1536-width":1536,"1536x1536-height":896,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/08\/AdobeStock_524174897-1.jpeg","2048x2048-width":1714,"2048x2048-height":1000,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/08\/AdobeStock_524174897-1.jpeg","fullscreen-width":1714,"fullscreen-height":1000,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/08\/AdobeStock_524174897-1-24x14.jpeg","menu-24x24-width":24,"menu-24x24-height":14,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/08\/AdobeStock_524174897-1-36x21.jpeg","menu-36x36-width":36,"menu-36x36-height":21,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/08\/AdobeStock_524174897-1-48x28.jpeg","menu-48x48-width":48,"menu-48x48-height":28}},"subhead":"Centro de clientes Emplifi","headline":"Todo el soporte de Emplifi en un\u00a0lugar","text":"<p>Env\u00eda un ticket o revisa el estado de la plataforma en vivo con un clic. 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