Customer Success

Learning Specialist

About Emplifi

It’s official, global digital marketing spend reached a record high of around $340 billion in 2020, and the future of CX management and social media spend is at the heart of every organization. This is why Emplifi has brought together world-leading specialists in everything CX and marketing related, to help innovative brands gain the insights they need to meet fast-changing expectations. As we work with some of the top Fortune 500 companies across the world, our mission is to help create powerful and progressive experiences across the entire customer journey.


Job Summary 

The Learning Specialist is responsible for designing and developing learning and practicing experiences. The goal is to facilitate learners in acquiring knowledge, skills and competencies in an effective and engaging manner. The Learning Specialist will also support the LMS and measuring the success of materials and programs created.


What You’ll Do Here

  • Plan, create and deliver compelling and engaging content that enhances retention and transfer of knowledge
    • Write, edit and produce training videos
    • Write, design and publish training content guides
    • Create materials around industry best practices and use cases
    • Strategize training material based on current instructional design theories
  • Develop lessons and courses via LMS
  • Develop certification courses for product training
  • Monitor and analyze the effectiveness of training material
  • Gather feedback on training
  • Collaborate with stakeholders and SMEs to plan, create, review, and deliver training content
  • Ensure content aligns with company messaging and culture

What You’ll Bring to Us

  • Proven experience working in instructional design, with instructional technology and experience editing
  • Excellent understanding of learning theories and instructional design models
  • Solid understanding of Learning Management Systems
  • Visual design skills and ability to storyboard
  • Ability to write effective copy, instructional text, audio/video scripts
  • Proficient English, both in written and spoken
  • BS or MA degree in relevant field is preferred
  • Adept at using Google apps, Zoom, Slack or similar technologies
  • Exceptional project management skills to drive projects to successful completion

What We Offer

  • International, fast paced and rapidly growing environment
  • Chance to work with the world’s biggest brands at the CX tech leader
  • Agile and open-minded culture, with high levels of trust and flexibility
  • Opportunity for professional growth and development
  • Possibility to learn new and cutting edge technologies, in an environment that encourages new ideas
  • Home office working
  • There’s more as well! Speak with us to find out all details!
Learning Specialist
Customer Success
Columbus, London, Munich, New York, Paris, Prague
Type de contrat:
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