VP Global Sales Ops

Emplifi is a leading unified customer engagement platform that empowers businesses to reach and grow communities through digital- and social-first strategies. More than 20,000 brands like McDonald’s, Ford Motor Company, and Delta Air Lines rely on Emplifi to enable connected, empathetic experiences for the modern consumer across marketing, commerce, and care. Headquartered in New York, Emplifi is a partner to the major social media networks and digital platforms, including Google, Meta, LinkedIn, TikTok, and Snapchat. For more information, visit


About the Sales Team 

Emplifi’s sales team is spread around the globe and helps businesses to scale their digital CX innovations and operations internationally while supporting clients of all sizes. Brand relationships are key to our business but we also work with hundreds of agency and media partners. Our aim is always the same - empower marketers to achieve more, no matter where they are or what industry they’re in.

As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever-growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor.


Job Summary

Are you a visionary leader with a passion for driving revenue growth? We're seeking a Vice President of Global Sales Operations to lead our strategic initiatives and optimize our sales performance on a global scale. In this role, you will collaborate closely with the Chief Revenue Officer (CRO) to align our sales operations with business objectives, enhance efficiency, and maximize revenue generation. If you're ready to make a significant impact and drive transformative change, join us in shaping the future of our organization.

Location: North America - Remote 

What You’ll Do Here

Strategic Alignment and Performance Optimization

  • Partner with the CRO to align sales operations with overarching business goals and market dynamics.
  • Lead annual Go-To-Market planning efforts, ensuring alignment with company objectives and market trends.
  • Support the CRO in implementing strategic Go-To-Market changes to enhance sales effectiveness.

Operational Excellence and Process Enhancement

  • Streamline sales processes and workflows to improve efficiency and agility.
  • Oversee the deal desk operations, providing transaction assistance and ensuring smooth deal processing.
  • Drive pipeline management and forecast cadence to ensure accurate sales forecasting.

Cross-Functional Collaboration and Change Management

  • Foster collaboration and alignment with key stakeholders across departments (Finance, Legal, Revenue Operations, Reporting and Analytics, Product and Marketing).
  • Act as a liaison with key stakeholders to ensure sales operations initiatives are integrated seamlessly.
  • Lead efforts related to non-standard approvals and assist with deal structuring to optimize deal value.

Talent Development and Leadership

  • Cultivate a high-performing sales operations team through effective leadership and professional development initiatives.
  •  Provide coaching and support to empower team members and drive success.
  •  Drive sales programs and enablement initiatives to enhance sales effectiveness, including cross-sales and personalized enablement.

Market Insight and Customer Focus

  •  Stay informed of market trends, competitor activities, and industry developments.
  •  Champion a customer-centric approach to sales operations, ensuring that processes are designed to meet and exceed customer expectations.
  • Serve as a pricing liaison with marketing to develop pricing strategies aligned with market dynamics and customer needs.


What You’ll Bring to Us

  • Bachelor's degree in business, finance, or a related field.
  • 10+ years of experience in sales operations, experience with software sales required and with software companies backed by PE or Venture Capital preferred. 
  • Strong analytical skills with the ability to gather, analyze, and interpret data.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.
  • Detail-oriented with strong organizational skills and the ability to manage multiple priorities simultaneously.

What We Offer

  • International, fast paced and rapidly growing environment
  • Chance to work with the world’s biggest brands at the CX tech leader
  • Agile and open-minded culture, with high levels of trust and flexibility
  • Opportunity for professional growth and development
  • Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas
  • Benefits package including Medical, Dental, Vision & Life Coverage Options
  • Flexible Working Hours
  • Unlimited PTO
  • 12 paid Holidays
  • 2 Paid Community Service Days
  • Company paid STD and LTD
  • 401K
  • Parental Leave Benefits
  • Educational Reimbursement Opportunities
  • Referral Bonus Program
  • Access to an Employee Assistance Program (EAP)
  • Scheduled Company Learning Days and access to additional courses via our online Emplifi Academy
  • There’s more as well! Speak with us to find out all the details!


VP Global Sales Ops
Boston, Columbus, Montreal, Philadelphia, Phoenix, Seattle, Toronto, Vancouver
Type de contrat:
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