Customer Marketing Reference Manager

Emplifi is a leading unified customer engagement platform that empowers businesses to reach and grow communities through digital- and social-first strategies. More than 20,000 brands like McDonald’s, Ford Motor Company, and Delta Air Lines rely on Emplifi to connect to consumers across marketing, commerce, and care. 

About the Marketing Team 

Marketing is the centre of creativity at Emplifi. We are a growing department with a ‘can do’ attitude that prides ourselves on setting aggressive goals and not just meeting them but exceeding them. Every role on our team holds a key function in the success of our business. You'll work alongside skilled marketing experts, build your marketing prowess, and collaborate cross-functionally with other teams around the globe.

One thing we can promise is you'll never get bored. Being in a hyper-growth stage, we have so many exciting adventures ahead of us. If you're looking for a job where you can have a real impact, then you've come to the right place.   


Job Summary

The Customer Marketing Reference Manager will be responsible for maintaining and fostering relationships with Customers. Your goal will be to grow our client reference database, foster customer connection, and ensure high levels of customer satisfaction that help drive cross-sell and upsell of Emplifi products.

This position is based remotely within North America.


What You’ll Do Here

  • Work closely with leadership, including marketing, services, sales, and others, to ensure customer success with our platform, spanning training, reference management, and campaigns that drive cross-sell and upsell of customers
  • Drive creative and engaging activities across geographies while supporting the interests of many
  • Identify reference customers, including those that allow logo use, creating customer stories and case studies through research and investigative reporting style interaction
  • Identify third-party experts that could be engaged and continue to build trust between Emplifi and our Customers
  • Manage one or more customer review sites like G2, Trustradius, and others including soliciting client reviews and managing review site accuracy
  • Report on Customer interactions across target accounts and target individuals, report on revenue impacted by these activities


What You’ll Bring to Us

  • BS/MS degree in marketing or a related field
  • 3+ years of customer or demand gen marketing with B2B SaaS companies 
  • Proven ability to engage with clients
  • Capable of learning our platform and investigating our client's use of the platform 
  • Excellent writing and speaking skills
  • Strong analytical skills and knowledge of data collection methods (surveys, focus groups, etc.)
  • Skilled in the use of (but not config) Salesforce, Marketo, and other marketing tools
  • Strategic thinker with the ability to adjust to changing dynamics
  • An enthusiastic, high-energy team member who is viewed as a “doer” on the team and across internal organizations 


What We Offer

  • International, fast paced and rapidly growing environment
  • Chance to work with the world’s biggest brands at the CX tech leader
  • Agile and open-minded culture, with high levels of trust and flexibility 
  • Opportunity for professional growth and development 
  • Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas
  • Benefits package including Medical, Dental, Vision & Life Coverage Options
  • Flexible Working Hours
  • Unlimited PTO
  • 12 paid Holidays 
  • 2 Paid Community Service Days
  • Company paid STD and LTD
  • 401K
  • Parental Leave Benefits
  • Educational Reimbursement Opportunities
  • Referral Bonus Program
  • Access to an Employee Assistance Program (EAP)
  • Scheduled Company Learning Days and access to additional courses via our online Emplifi Academy
  • There’s more as well! Speak with us to find out all the details!

Customer Marketing Reference Manager
Boston, Columbus, Montreal, Philadelphia, Phoenix, Seattle, Toronto, Vancouver
Type de contrat:
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