{"id":10611,"date":"2023-02-14T03:18:46","date_gmt":"2023-02-14T03:18:46","guid":{"rendered":"https:\/\/emplifistg.wpenginepowered.com\/customers\/del-sol-woolworth-success\/"},"modified":"2026-10-06T21:22:05","modified_gmt":"2026-10-06T21:22:05","slug":"del-sol-woolworth-success","status":"publish","type":"customer_posts","link":"https:\/\/emplifi.io\/fr\/customers\/del-sol-woolworth-success\/","title":{"rendered":"Del Sol Woolworth"},"content":{"rendered":"","protected":false},"author":18,"featured_media":0,"template":"","customer_solutions_tax":[256],"customer_topics_tax":[325,257,331],"customer_industries_tax":[258],"resource_visibility_tax":[],"class_list":["post-10611","customer_posts","type-customer_posts","status-publish","hentry","customer_solutions_tax-social-marketing-fr","customer_topics_tax-analytics-and-reporting-fr","customer_topics_tax-community-management-fr","customer_topics_tax-content-management-fr","customer_industries_tax-retail-ecommerce-fr"],"acf":{"customer_card_logo":{"ID":9475,"id":9475,"title":"delsol_logo_color","filename":"delsol_logo_color.svg","filesize":4360,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsol_logo_color.svg","link":"https:\/\/emplifi.io\/fr\/customers\/del-sol-woolworth-success\/delsol_logo_color-2\/","alt":"delsol logo","author":"54","description":"","caption":"","name":"delsol_logo_color-2","status":"inherit","uploaded_to":10611,"date":"2025-02-20 00:42:35","modified":"2025-02-20 00:42:48","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":1,"height":1,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsol_logo_color.svg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsol_logo_color.svg","medium-width":300,"medium-height":300,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsol_logo_color.svg","medium_large-width":768,"medium_large-height":1,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsol_logo_color.svg","large-width":1024,"large-height":1024,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsol_logo_color.svg","1536x1536-width":1,"1536x1536-height":1,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsol_logo_color.svg","2048x2048-width":1,"2048x2048-height":1,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsol_logo_color.svg","fullscreen-width":1,"fullscreen-height":1,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsol_logo_color.svg","menu-24x24-width":1,"menu-24x24-height":1,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsol_logo_color.svg","menu-36x36-width":1,"menu-36x36-height":1,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsol_logo_color.svg","menu-48x48-width":1,"menu-48x48-height":1}},"customer_card_logo_white":{"ID":9479,"id":9479,"title":"delsol_logo_white","filename":"delsol_logo_white-1.svg","filesize":4309,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsol_logo_white-1.svg","link":"https:\/\/emplifi.io\/fr\/customers\/del-sol-woolworth-success\/delsol_logo_white-2\/","alt":"","author":"54","description":"","caption":"","name":"delsol_logo_white-2","status":"inherit","uploaded_to":10611,"date":"2025-02-20 00:43:45","modified":"2025-02-20 00:43:45","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":1,"height":1,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsol_logo_white-1.svg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsol_logo_white-1.svg","medium-width":300,"medium-height":300,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsol_logo_white-1.svg","medium_large-width":768,"medium_large-height":1,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsol_logo_white-1.svg","large-width":1024,"large-height":1024,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsol_logo_white-1.svg","1536x1536-width":1,"1536x1536-height":1,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsol_logo_white-1.svg","2048x2048-width":1,"2048x2048-height":1,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsol_logo_white-1.svg","fullscreen-width":1,"fullscreen-height":1,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsol_logo_white-1.svg","menu-24x24-width":1,"menu-24x24-height":1,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsol_logo_white-1.svg","menu-36x36-width":1,"menu-36x36-height":1,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsol_logo_white-1.svg","menu-48x48-width":1,"menu-48x48-height":1}},"customer_card_description":"L'enseigne de distribution renforce la relation et la fid\u00e9lit\u00e9 de ses clients tout en menant des campagnes marketing percutantes gr\u00e2ce \u00e0 de puissants outils d'analyse et de publication social media.","customer_card_subhead":"\u00c9tude de cas","customer_card_headline":"Del Sol - Woolworth renforce le lien avec ses clients dans le retail avec Emplifi","customer_card_quote":"\"Emplifi et son \u00e9quipe sont bien plus qu'une plateforme d'exp\u00e9rience client pour nous. Ils font d\u00e9sormais partie int\u00e9grante de notre organisation, toujours pr\u00eats \u00e0 nous aider, nous conseiller et nous accompagner.\"","customer_card_quote_author":"Antonio Pedrazzini","customer_card_quote_author_title":"Digital Marketing Manager, Del Sol - Woolworth","customer_card_button_text":"Lire le cas client","customer_card_cover_image":{"ID":9463,"id":9463,"title":"delsolwoolworth_hero","filename":"delsolwoolworth_hero.webp","filesize":1282198,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsolwoolworth_hero.webp","link":"https:\/\/emplifi.io\/fr\/customers\/del-sol-woolworth-success\/delsolwoolworth_hero-2\/","alt":"woman with shopping bag","author":"54","description":"","caption":"","name":"delsolwoolworth_hero-2","status":"inherit","uploaded_to":10611,"date":"2025-02-20 00:42:11","modified":"2025-02-20 00:42:21","menu_order":0,"mime_type":"image\/webp","type":"image","subtype":"webp","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":1920,"height":1080,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsolwoolworth_hero-150x150.webp","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsolwoolworth_hero-300x169.webp","medium-width":300,"medium-height":169,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsolwoolworth_hero-768x432.webp","medium_large-width":768,"medium_large-height":432,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsolwoolworth_hero-1024x576.webp","large-width":1024,"large-height":576,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsolwoolworth_hero-1536x864.webp","1536x1536-width":1536,"1536x1536-height":864,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsolwoolworth_hero.webp","2048x2048-width":1920,"2048x2048-height":1080,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsolwoolworth_hero.webp","fullscreen-width":1920,"fullscreen-height":1080,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsolwoolworth_hero-24x14.webp","menu-24x24-width":24,"menu-24x24-height":14,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsolwoolworth_hero-36x20.webp","menu-36x36-width":36,"menu-36x36-height":20,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsolwoolworth_hero-48x27.webp","menu-48x48-width":48,"menu-48x48-height":27}},"hero_customer_group":{"image":{"ID":9463,"id":9463,"title":"delsolwoolworth_hero","filename":"delsolwoolworth_hero.webp","filesize":1282198,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsolwoolworth_hero.webp","link":"https:\/\/emplifi.io\/fr\/customers\/del-sol-woolworth-success\/delsolwoolworth_hero-2\/","alt":"woman with shopping bag","author":"54","description":"","caption":"","name":"delsolwoolworth_hero-2","status":"inherit","uploaded_to":10611,"date":"2025-02-20 00:42:11","modified":"2025-02-20 00:42:21","menu_order":0,"mime_type":"image\/webp","type":"image","subtype":"webp","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":1920,"height":1080,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsolwoolworth_hero-150x150.webp","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsolwoolworth_hero-300x169.webp","medium-width":300,"medium-height":169,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsolwoolworth_hero-768x432.webp","medium_large-width":768,"medium_large-height":432,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsolwoolworth_hero-1024x576.webp","large-width":1024,"large-height":576,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsolwoolworth_hero-1536x864.webp","1536x1536-width":1536,"1536x1536-height":864,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsolwoolworth_hero.webp","2048x2048-width":1920,"2048x2048-height":1080,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsolwoolworth_hero.webp","fullscreen-width":1920,"fullscreen-height":1080,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsolwoolworth_hero-24x14.webp","menu-24x24-width":24,"menu-24x24-height":14,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsolwoolworth_hero-36x20.webp","menu-36x36-width":36,"menu-36x36-height":20,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsolwoolworth_hero-48x27.webp","menu-48x48-width":48,"menu-48x48-height":27}},"dark_image_overlay_percent":"45","subhead":"\u00c9tude de cas","headline":"Del Sol - Woolworth renforce le lien avec ses clients dans le retail avec Emplifi","text":"<p>L&rsquo;enseigne de distribution renforce la relation et la fid\u00e9lit\u00e9 de ses clients tout en menant des campagnes marketing percutantes gr\u00e2ce \u00e0 de puissants outils d&rsquo;analyse et de publication social media.<\/p>\n","button_1":null,"button_2":null,"video_modal_group":{"add_video":false,"button_text":"","video_type":"youtube","vimeo_embed":"<div style=\"padding:56.25% 0 0 0;position:relative;\"><iframe src=\"https:\/\/player.vimeo.com\/video\/339430037?h=d982fc6177&title=0&byline=0&portrait=0\" style=\"position:absolute;top:0;left:0;width:100%;height:100%;\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture\" allowfullscreen><\/iframe><\/div><script src=\"https:\/\/player.vimeo.com\/api\/player.js\"><\/script>","wistia_embed":"s3lqfi0zn7","youtube_embed":"<iframe width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/GevhhrjhT4s\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>"},"logo_1":{"ID":9479,"id":9479,"title":"delsol_logo_white","filename":"delsol_logo_white-1.svg","filesize":4309,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsol_logo_white-1.svg","link":"https:\/\/emplifi.io\/fr\/customers\/del-sol-woolworth-success\/delsol_logo_white-2\/","alt":"","author":"54","description":"","caption":"","name":"delsol_logo_white-2","status":"inherit","uploaded_to":10611,"date":"2025-02-20 00:43:45","modified":"2025-02-20 00:43:45","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":1,"height":1,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsol_logo_white-1.svg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsol_logo_white-1.svg","medium-width":300,"medium-height":300,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsol_logo_white-1.svg","medium_large-width":768,"medium_large-height":1,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsol_logo_white-1.svg","large-width":1024,"large-height":1024,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsol_logo_white-1.svg","1536x1536-width":1,"1536x1536-height":1,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsol_logo_white-1.svg","2048x2048-width":1,"2048x2048-height":1,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsol_logo_white-1.svg","fullscreen-width":1,"fullscreen-height":1,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsol_logo_white-1.svg","menu-24x24-width":1,"menu-24x24-height":1,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsol_logo_white-1.svg","menu-36x36-width":1,"menu-36x36-height":1,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsol_logo_white-1.svg","menu-48x48-width":1,"menu-48x48-height":1}},"logo_2":{"ID":4184,"id":4184,"title":"emplifi-logo-full-white","filename":"emplifi-logo-full-white.svg","filesize":4075,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","link":"https:\/\/emplifi.io\/fr\/customers\/salomon\/emplifi-logo-full-white-2\/","alt":"","author":"1","description":"","caption":"","name":"emplifi-logo-full-white-2","status":"inherit","uploaded_to":16481,"date":"2024-12-04 15:26:52","modified":"2025-08-15 14:19:23","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":220,"height":49,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","thumbnail-width":150,"thumbnail-height":33,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","medium-width":300,"medium-height":67,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","medium_large-width":768,"medium_large-height":171,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","large-width":1024,"large-height":228,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","1536x1536-width":220,"1536x1536-height":49,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","2048x2048-width":220,"2048x2048-height":49,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","fullscreen-width":220,"fullscreen-height":49,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","menu-24x24-width":24,"menu-24x24-height":5,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","menu-36x36-width":36,"menu-36x36-height":8,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","menu-48x48-width":48,"menu-48x48-height":11}}},"stats_group":{"show_section":false,"section_subhead":"","section_headline":"","section_text":"","stats":false},"content_builder":[{"acf_fc_layout":"wysiwyg","wysiwyg_background_color":"white","wysiwyg":"<p>Dans un monde o\u00f9 les r\u00e9seaux sociaux r\u00e8gnent en ma\u00eetres, les entreprises doivent redoubler d&rsquo;efforts pour se d\u00e9marquer. Pour Del Sol &#8211; Woolworth, l&rsquo;un des principaux distributeurs mexicains, il fallait trouver un outil capable de l&rsquo;aider \u00e0 \u00e9voluer dans l&rsquo;univers complexe et changeant des r\u00e9seaux sociaux.<\/p>\n"},{"acf_fc_layout":"quote","quote":"Nous avons choisi Emplifi car nous avons vu son potentiel pour simplifier nos processus op\u00e9rationnels et am\u00e9liorer notre temps de r\u00e9ponse en facilitant la collaboration entre les \u00e9quipes.","quote_author":"Antonio Pedrazzini","quote_author_description":"Digital Marketing Manager, Del Sol - Woolworth"},{"acf_fc_layout":"wysiwyg","wysiwyg_background_color":"white","wysiwyg":"<h2>Le d\u00e9fi<\/h2>\n<p>Lorsque Del Sol &#8211; Woolworth a constat\u00e9 que le volume de conversations sur les r\u00e9seaux sociaux devenait ing\u00e9rable, l&rsquo;enseigne a compris qu&rsquo;elle avait besoin d&rsquo;une solution. Il lui fallait un outil pour servir ses clients de fa\u00e7on personnalis\u00e9e, avec des temps de r\u00e9ponse courts, et impliquer tous les services internes dans les conversations.<\/p>\n<p>Elle faisait face \u00e0 trois d\u00e9fis principaux\u00a0:<\/p>\n<ol>\n<li><b>G\u00e9rer le volume de commentaires et de conversations avec les clients<\/b>\u00a0de mani\u00e8re adapt\u00e9e et efficace. Avec l&rsquo;essor des r\u00e9seaux sociaux, le volume d&rsquo;interactions avec les clients avait fortement augment\u00e9, et il devenait de plus en plus difficile de suivre tout ce qui se disait, surtout en haute saison.<\/li>\n<li><b>Impliquer les services internes dans les conversations avec les clients<\/b>\u00a0qui la contactaient via les r\u00e9seaux sociaux. Cela exigeait une approche collaborative, avec des \u00e9quipes de toute l&rsquo;organisation travaillant ensemble pour offrir la meilleure exp\u00e9rience client possible.<\/li>\n<li><b>Centraliser le suivi, les commentaires et les rapports sur une seule plateforme<\/b>. Avec de multiples canaux sociaux \u00e0 surveiller, il \u00e9tait difficile de tout suivre de fa\u00e7on centralis\u00e9e.<\/li>\n<\/ol>\n<p>C&rsquo;est alors que l&rsquo;enseigne s&rsquo;est tourn\u00e9e vers Emplifi.<\/p>\n<h2>La solution<\/h2>\n<p>Gr\u00e2ce \u00e0 la plateforme avanc\u00e9e d&rsquo;Emplifi, Del Sol &#8211; Woolworth a pu rationaliser sa <a href=\"https:\/\/emplifi.io\/resources\/blog\/social-media-strategy\/\" target=\"_blank\" rel=\"noopener\">strat\u00e9gie social media<\/a> et g\u00e9rer facilement l&rsquo;important volume de conversations re\u00e7ues. L&rsquo;enseigne a pu accorder une attention personnalis\u00e9e \u00e0 chaque client, quelle que soit l&rsquo;affluence de la saison. La plateforme d&rsquo;Emplifi lui a aussi permis d&rsquo;impliquer tous les services de l&rsquo;entreprise dans les conversations avec les clients, une approche collaborative qui a renforc\u00e9 la satisfaction et la fid\u00e9lit\u00e9 des clients.<\/p>\n"},{"acf_fc_layout":"quote","quote":"Emplifi et son \u00e9quipe sont bien plus qu'une plateforme d'exp\u00e9rience client pour nous. Ils font d\u00e9sormais partie int\u00e9grante de notre organisation, toujours pr\u00eats \u00e0 nous aider, nous conseiller et nous accompagner. Ils nous incitent sans cesse \u00e0 explorer les nombreux avantages et options de leur outil. En plus d'un excellent service, ils tiennent toujours compte de nos besoins sp\u00e9cifiques et adaptent leurs propositions commerciales \u00e0 la croissance de notre entreprise et \u00e0 notre niveau d'utilisation de la plateforme. Cela a permis de b\u00e2tir un solide partenariat entre Del Sol-Woolworth et Emplifi.","quote_author":"Antonio Pedrazzini","quote_author_description":"Digital Marketing Manager, Del Sol - Woolworth"},{"acf_fc_layout":"wysiwyg","wysiwyg_background_color":"white","wysiwyg":"<p>En plus de la gestion des conversations sur les r\u00e9seaux sociaux, Emplifi a fourni \u00e0 Del Sol -Woolworth de puissants outils de publication pour partager des contenus plus efficacement et toucher une audience plus large. Emplifi a \u00e9galement apport\u00e9 de pr\u00e9cieux <a href=\"https:\/\/emplifi.io\/product\/social-media-analytics\/\">outils d&rsquo;analyse et de reporting social media<\/a> qui ont permis \u00e0 Del Sol &#8211; Woolworth de suivre ses performances sur les r\u00e9seaux sociaux et de prendre des d\u00e9cisions fond\u00e9es sur les donn\u00e9es.<\/p>\n<p>\u00ab\u00a0Travailler main dans la main avec l&rsquo;\u00e9quipe Woolworth m&rsquo;a pouss\u00e9e \u00e0 sortir des sentiers battus sur les types de tableaux de bord r\u00e9alisables avec Emplifi. Antonio et son \u00e9quipe cherchent toujours de nouvelles fa\u00e7ons de croiser les donn\u00e9es et de nouveaux KPI. Ils veulent raconter des histoires innovantes gr\u00e2ce aux insights pour r\u00e9pondre aux besoins et objectifs essentiels du secteur du retail\u00a0; avec des esprits aussi cr\u00e9atifs, le reporting ressemble davantage \u00e0 un bon storytelling qu&rsquo;\u00e0 une simple suite de chiffres.\u00a0\u00bb &#8211; Aurora Oliva ENT Account Executive, Emplifi<\/p>\n<h2>Les r\u00e9sultats<\/h2>\n<p>L&rsquo;un des aspects les plus remarquables de ce partenariat est la nouvelle capacit\u00e9 \u00e0 offrir une attention personnalis\u00e9e aux clients \u00e0 chaque interaction. Avec Emplifi, Del Sol &#8211; Woolworth a cr\u00e9\u00e9 un lien fluide entre ses magasins physiques et les services internes impliqu\u00e9s dans les conversations avec les clients, dont les \u00e9quipes marketing digital et community management. Cette communication directe garantit que les clients se sentent \u00e9cout\u00e9s et valoris\u00e9s \u00e0 chaque point de contact, ce qui renforce la relation et la fid\u00e9lit\u00e9.<\/p>\n<p>Emplifi a aussi permis \u00e0 l&rsquo;\u00e9quipe cr\u00e9ative de Del Sol &#8211; Woolworth d&rsquo;aller encore plus loin. En puisant dans les nombreuses ressources cr\u00e9atives de la plateforme, l&rsquo;\u00e9quipe a d\u00e9velopp\u00e9 des id\u00e9es innovantes qui contribuent fortement au plan promotionnel de la marque. Ce potentiel cr\u00e9atif lib\u00e9r\u00e9 par Emplifi a dynamis\u00e9 le marketing de Del Sol &#8211; Woolworth, avec des campagnes captivantes qui parlent \u00e0 leur cible et stimulent la croissance.<\/p>\n<p>Pour la suite, l&rsquo;int\u00e9gration du social listening et de l&rsquo;IA promet un avenir encore plus prometteur. Gr\u00e2ce aux capacit\u00e9s d&rsquo;IA d&rsquo;Emplifi, la marque pourra r\u00e9diger des textes plus percutants et attractifs pour son audience. Cette innovation am\u00e9liorera les actions organiques et s&rsquo;\u00e9tendra aussi aux campagnes Dark Post, pour maximiser la port\u00e9e et l&rsquo;impact de ses actions marketing.<\/p>\n"}],"customer_sidebar_group":{"show_section":true,"sidebar_contents":[{"icon":false,"title":"D\u00e9fi","description":"Face \u00e0 l'explosion des interactions sur les r\u00e9seaux sociaux, Del Sol - Woolworth avait besoin d'une solution compl\u00e8te. "},{"icon":false,"title":"Solution","description":"Emplifi a fourni \u00e0 Del Sol - Woolworth une plateforme unifi\u00e9e qui a simplifi\u00e9 la gestion des r\u00e9seaux sociaux et facilit\u00e9 la communication entre les services. "},{"icon":false,"title":"R\u00e9sultats","description":"Emplifi a transform\u00e9 la strat\u00e9gie social media de Del Sol - Woolworth, avec des r\u00e9ponses rapides aux clients et une collaboration fluide entre les \u00e9quipes."}]},"callout_group":{"show_section":false,"image":false,"subhead":"","headline":"","text":"","button_type":"links","button_1":null,"button_2":null,"chat_button_text":"","fallback_button":null},"resource_feed_group":{"show_section":true,"section_subhead":"","section_headline":"Les insights d'Emplifi","section_text":"<p>D\u00e9couvrez nos derniers articles de blog et nos guides complets pour ma\u00eetriser vos strat\u00e9gies d&rsquo;exp\u00e9rience client et stimuler votre croissance.<\/p>\n","feed_type":"resources","use_recent_resources":true,"topic_filter":false,"resources":[{"resource":false},{"resource":false},{"resource":false}],"custom_links":false},"page_cta_group":{"show_section":true,"use_global_cta":true,"section_subhead":"","section_headline":"","section_text_left":"","section_text_right":"","section_button":null},"awards_group":{"show_section":true,"use_global_awards_text":true,"section_subhead":"","section_headline":"","section_text":"","use_global_awards":true,"awards":false},"remove_gtm":false,"tab_card_stat":"","tab_card_stat_description":"","tab_card_small_text":"","tab_card_large_text":"","customer_hero_clone":{"hero_customer_group":{"image":{"ID":9463,"id":9463,"title":"delsolwoolworth_hero","filename":"delsolwoolworth_hero.webp","filesize":1282198,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsolwoolworth_hero.webp","link":"https:\/\/emplifi.io\/fr\/customers\/del-sol-woolworth-success\/delsolwoolworth_hero-2\/","alt":"woman with shopping bag","author":"54","description":"","caption":"","name":"delsolwoolworth_hero-2","status":"inherit","uploaded_to":10611,"date":"2025-02-20 00:42:11","modified":"2025-02-20 00:42:21","menu_order":0,"mime_type":"image\/webp","type":"image","subtype":"webp","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":1920,"height":1080,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsolwoolworth_hero-150x150.webp","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsolwoolworth_hero-300x169.webp","medium-width":300,"medium-height":169,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsolwoolworth_hero-768x432.webp","medium_large-width":768,"medium_large-height":432,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsolwoolworth_hero-1024x576.webp","large-width":1024,"large-height":576,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsolwoolworth_hero-1536x864.webp","1536x1536-width":1536,"1536x1536-height":864,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsolwoolworth_hero.webp","2048x2048-width":1920,"2048x2048-height":1080,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsolwoolworth_hero.webp","fullscreen-width":1920,"fullscreen-height":1080,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsolwoolworth_hero-24x14.webp","menu-24x24-width":24,"menu-24x24-height":14,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsolwoolworth_hero-36x20.webp","menu-36x36-width":36,"menu-36x36-height":20,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsolwoolworth_hero-48x27.webp","menu-48x48-width":48,"menu-48x48-height":27}},"dark_image_overlay_percent":"45","subhead":"\u00c9tude de cas","headline":"Del Sol - Woolworth renforce le lien avec ses clients dans le retail avec Emplifi","text":"<p>L&rsquo;enseigne de distribution renforce la relation et la fid\u00e9lit\u00e9 de ses clients tout en menant des campagnes marketing percutantes gr\u00e2ce \u00e0 de puissants outils d&rsquo;analyse et de publication social media.<\/p>\n","button_1":null,"button_2":null,"video_modal_group":{"add_video":false,"button_text":"","video_type":"youtube","vimeo_embed":"<div style=\"padding:56.25% 0 0 0;position:relative;\"><iframe src=\"https:\/\/player.vimeo.com\/video\/339430037?h=d982fc6177&title=0&byline=0&portrait=0\" style=\"position:absolute;top:0;left:0;width:100%;height:100%;\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture\" allowfullscreen><\/iframe><\/div><script src=\"https:\/\/player.vimeo.com\/api\/player.js\"><\/script>","wistia_embed":"s3lqfi0zn7","youtube_embed":"<iframe width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/GevhhrjhT4s\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>"},"logo_1":{"ID":9479,"id":9479,"title":"delsol_logo_white","filename":"delsol_logo_white-1.svg","filesize":4309,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsol_logo_white-1.svg","link":"https:\/\/emplifi.io\/fr\/customers\/del-sol-woolworth-success\/delsol_logo_white-2\/","alt":"","author":"54","description":"","caption":"","name":"delsol_logo_white-2","status":"inherit","uploaded_to":10611,"date":"2025-02-20 00:43:45","modified":"2025-02-20 00:43:45","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":1,"height":1,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsol_logo_white-1.svg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsol_logo_white-1.svg","medium-width":300,"medium-height":300,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsol_logo_white-1.svg","medium_large-width":768,"medium_large-height":1,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsol_logo_white-1.svg","large-width":1024,"large-height":1024,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsol_logo_white-1.svg","1536x1536-width":1,"1536x1536-height":1,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsol_logo_white-1.svg","2048x2048-width":1,"2048x2048-height":1,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsol_logo_white-1.svg","fullscreen-width":1,"fullscreen-height":1,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsol_logo_white-1.svg","menu-24x24-width":1,"menu-24x24-height":1,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsol_logo_white-1.svg","menu-36x36-width":1,"menu-36x36-height":1,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/02\/delsol_logo_white-1.svg","menu-48x48-width":1,"menu-48x48-height":1}},"logo_2":{"ID":4184,"id":4184,"title":"emplifi-logo-full-white","filename":"emplifi-logo-full-white.svg","filesize":4075,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","link":"https:\/\/emplifi.io\/fr\/customers\/salomon\/emplifi-logo-full-white-2\/","alt":"","author":"1","description":"","caption":"","name":"emplifi-logo-full-white-2","status":"inherit","uploaded_to":16481,"date":"2024-12-04 15:26:52","modified":"2025-08-15 14:19:23","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":220,"height":49,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","thumbnail-width":150,"thumbnail-height":33,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","medium-width":300,"medium-height":67,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","medium_large-width":768,"medium_large-height":171,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","large-width":1024,"large-height":228,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","1536x1536-width":220,"1536x1536-height":49,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","2048x2048-width":220,"2048x2048-height":49,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","fullscreen-width":220,"fullscreen-height":49,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","menu-24x24-width":24,"menu-24x24-height":5,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","menu-36x36-width":36,"menu-36x36-height":8,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","menu-48x48-width":48,"menu-48x48-height":11}}}},"stats_clone":{"stats_group":{"show_section":false,"section_subhead":"","section_headline":"","section_text":"","stats":false}},"content_builder_clone":{"content_builder":[{"acf_fc_layout":"wysiwyg","wysiwyg_background_color":"white","wysiwyg":"<p>Dans un monde o\u00f9 les r\u00e9seaux sociaux r\u00e8gnent en ma\u00eetres, les entreprises doivent redoubler d&rsquo;efforts pour se d\u00e9marquer. Pour Del Sol &#8211; Woolworth, l&rsquo;un des principaux distributeurs mexicains, il fallait trouver un outil capable de l&rsquo;aider \u00e0 \u00e9voluer dans l&rsquo;univers complexe et changeant des r\u00e9seaux sociaux.<\/p>\n"},{"acf_fc_layout":"quote","quote":"Nous avons choisi Emplifi car nous avons vu son potentiel pour simplifier nos processus op\u00e9rationnels et am\u00e9liorer notre temps de r\u00e9ponse en facilitant la collaboration entre les \u00e9quipes.","quote_author":"Antonio Pedrazzini","quote_author_description":"Digital Marketing Manager, Del Sol - Woolworth"},{"acf_fc_layout":"wysiwyg","wysiwyg_background_color":"white","wysiwyg":"<h2>Le d\u00e9fi<\/h2>\n<p>Lorsque Del Sol &#8211; Woolworth a constat\u00e9 que le volume de conversations sur les r\u00e9seaux sociaux devenait ing\u00e9rable, l&rsquo;enseigne a compris qu&rsquo;elle avait besoin d&rsquo;une solution. Il lui fallait un outil pour servir ses clients de fa\u00e7on personnalis\u00e9e, avec des temps de r\u00e9ponse courts, et impliquer tous les services internes dans les conversations.<\/p>\n<p>Elle faisait face \u00e0 trois d\u00e9fis principaux\u00a0:<\/p>\n<ol>\n<li><b>G\u00e9rer le volume de commentaires et de conversations avec les clients<\/b>\u00a0de mani\u00e8re adapt\u00e9e et efficace. Avec l&rsquo;essor des r\u00e9seaux sociaux, le volume d&rsquo;interactions avec les clients avait fortement augment\u00e9, et il devenait de plus en plus difficile de suivre tout ce qui se disait, surtout en haute saison.<\/li>\n<li><b>Impliquer les services internes dans les conversations avec les clients<\/b>\u00a0qui la contactaient via les r\u00e9seaux sociaux. Cela exigeait une approche collaborative, avec des \u00e9quipes de toute l&rsquo;organisation travaillant ensemble pour offrir la meilleure exp\u00e9rience client possible.<\/li>\n<li><b>Centraliser le suivi, les commentaires et les rapports sur une seule plateforme<\/b>. Avec de multiples canaux sociaux \u00e0 surveiller, il \u00e9tait difficile de tout suivre de fa\u00e7on centralis\u00e9e.<\/li>\n<\/ol>\n<p>C&rsquo;est alors que l&rsquo;enseigne s&rsquo;est tourn\u00e9e vers Emplifi.<\/p>\n<h2>La solution<\/h2>\n<p>Gr\u00e2ce \u00e0 la plateforme avanc\u00e9e d&rsquo;Emplifi, Del Sol &#8211; Woolworth a pu rationaliser sa <a href=\"https:\/\/emplifi.io\/resources\/blog\/social-media-strategy\/\" target=\"_blank\" rel=\"noopener\">strat\u00e9gie social media<\/a> et g\u00e9rer facilement l&rsquo;important volume de conversations re\u00e7ues. L&rsquo;enseigne a pu accorder une attention personnalis\u00e9e \u00e0 chaque client, quelle que soit l&rsquo;affluence de la saison. La plateforme d&rsquo;Emplifi lui a aussi permis d&rsquo;impliquer tous les services de l&rsquo;entreprise dans les conversations avec les clients, une approche collaborative qui a renforc\u00e9 la satisfaction et la fid\u00e9lit\u00e9 des clients.<\/p>\n"},{"acf_fc_layout":"quote","quote":"Emplifi et son \u00e9quipe sont bien plus qu'une plateforme d'exp\u00e9rience client pour nous. Ils font d\u00e9sormais partie int\u00e9grante de notre organisation, toujours pr\u00eats \u00e0 nous aider, nous conseiller et nous accompagner. Ils nous incitent sans cesse \u00e0 explorer les nombreux avantages et options de leur outil. En plus d'un excellent service, ils tiennent toujours compte de nos besoins sp\u00e9cifiques et adaptent leurs propositions commerciales \u00e0 la croissance de notre entreprise et \u00e0 notre niveau d'utilisation de la plateforme. Cela a permis de b\u00e2tir un solide partenariat entre Del Sol-Woolworth et Emplifi.","quote_author":"Antonio Pedrazzini","quote_author_description":"Digital Marketing Manager, Del Sol - Woolworth"},{"acf_fc_layout":"wysiwyg","wysiwyg_background_color":"white","wysiwyg":"<p>En plus de la gestion des conversations sur les r\u00e9seaux sociaux, Emplifi a fourni \u00e0 Del Sol -Woolworth de puissants outils de publication pour partager des contenus plus efficacement et toucher une audience plus large. Emplifi a \u00e9galement apport\u00e9 de pr\u00e9cieux <a href=\"https:\/\/emplifi.io\/product\/social-media-analytics\/\">outils d&rsquo;analyse et de reporting social media<\/a> qui ont permis \u00e0 Del Sol &#8211; Woolworth de suivre ses performances sur les r\u00e9seaux sociaux et de prendre des d\u00e9cisions fond\u00e9es sur les donn\u00e9es.<\/p>\n<p>\u00ab\u00a0Travailler main dans la main avec l&rsquo;\u00e9quipe Woolworth m&rsquo;a pouss\u00e9e \u00e0 sortir des sentiers battus sur les types de tableaux de bord r\u00e9alisables avec Emplifi. Antonio et son \u00e9quipe cherchent toujours de nouvelles fa\u00e7ons de croiser les donn\u00e9es et de nouveaux KPI. Ils veulent raconter des histoires innovantes gr\u00e2ce aux insights pour r\u00e9pondre aux besoins et objectifs essentiels du secteur du retail\u00a0; avec des esprits aussi cr\u00e9atifs, le reporting ressemble davantage \u00e0 un bon storytelling qu&rsquo;\u00e0 une simple suite de chiffres.\u00a0\u00bb &#8211; Aurora Oliva ENT Account Executive, Emplifi<\/p>\n<h2>Les r\u00e9sultats<\/h2>\n<p>L&rsquo;un des aspects les plus remarquables de ce partenariat est la nouvelle capacit\u00e9 \u00e0 offrir une attention personnalis\u00e9e aux clients \u00e0 chaque interaction. Avec Emplifi, Del Sol &#8211; Woolworth a cr\u00e9\u00e9 un lien fluide entre ses magasins physiques et les services internes impliqu\u00e9s dans les conversations avec les clients, dont les \u00e9quipes marketing digital et community management. Cette communication directe garantit que les clients se sentent \u00e9cout\u00e9s et valoris\u00e9s \u00e0 chaque point de contact, ce qui renforce la relation et la fid\u00e9lit\u00e9.<\/p>\n<p>Emplifi a aussi permis \u00e0 l&rsquo;\u00e9quipe cr\u00e9ative de Del Sol &#8211; Woolworth d&rsquo;aller encore plus loin. En puisant dans les nombreuses ressources cr\u00e9atives de la plateforme, l&rsquo;\u00e9quipe a d\u00e9velopp\u00e9 des id\u00e9es innovantes qui contribuent fortement au plan promotionnel de la marque. Ce potentiel cr\u00e9atif lib\u00e9r\u00e9 par Emplifi a dynamis\u00e9 le marketing de Del Sol &#8211; Woolworth, avec des campagnes captivantes qui parlent \u00e0 leur cible et stimulent la croissance.<\/p>\n<p>Pour la suite, l&rsquo;int\u00e9gration du social listening et de l&rsquo;IA promet un avenir encore plus prometteur. Gr\u00e2ce aux capacit\u00e9s d&rsquo;IA d&rsquo;Emplifi, la marque pourra r\u00e9diger des textes plus percutants et attractifs pour son audience. Cette innovation am\u00e9liorera les actions organiques et s&rsquo;\u00e9tendra aussi aux campagnes Dark Post, pour maximiser la port\u00e9e et l&rsquo;impact de ses actions marketing.<\/p>\n"}]},"customer_sidebar_clone":{"customer_sidebar_group":{"show_section":true,"sidebar_contents":[{"icon":false,"title":"D\u00e9fi","description":"Face \u00e0 l'explosion des interactions sur les r\u00e9seaux sociaux, Del Sol - Woolworth avait besoin d'une solution compl\u00e8te. "},{"icon":false,"title":"Solution","description":"Emplifi a fourni \u00e0 Del Sol - Woolworth une plateforme unifi\u00e9e qui a simplifi\u00e9 la gestion des r\u00e9seaux sociaux et facilit\u00e9 la communication entre les services. "},{"icon":false,"title":"R\u00e9sultats","description":"Emplifi a transform\u00e9 la strat\u00e9gie social media de Del Sol - Woolworth, avec des r\u00e9ponses rapides aux clients et une collaboration fluide entre les \u00e9quipes."}]}},"callout_clone":{"callout_group":{"show_section":false,"image":false,"subhead":"","headline":"","text":"","button_type":"links","button_1":null,"button_2":null,"chat_button_text":"","fallback_button":null}},"resource_feed_clone":{"resource_feed_group":{"show_section":true,"section_subhead":"","section_headline":"Les insights d'Emplifi","section_text":"<p>D\u00e9couvrez nos derniers articles de blog et nos guides complets pour ma\u00eetriser vos strat\u00e9gies d&rsquo;exp\u00e9rience client et stimuler votre croissance.<\/p>\n","feed_type":"resources","use_recent_resources":true,"topic_filter":false,"resources":[{"resource":false},{"resource":false},{"resource":false}],"custom_links":false}},"page_cta":{"page_cta_group":{"show_section":true,"use_global_cta":true,"section_subhead":"","section_headline":"","section_text_left":"","section_text_right":"","section_button":null}},"awards_clone":{"awards_group":{"show_section":true,"use_global_awards_text":true,"section_subhead":"","section_headline":"","section_text":"","use_global_awards":true,"awards":false}}},"_links":{"self":[{"href":"https:\/\/emplifi.io\/fr\/wp-json\/wp\/v2\/customer_posts\/10611","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/emplifi.io\/fr\/wp-json\/wp\/v2\/customer_posts"}],"about":[{"href":"https:\/\/emplifi.io\/fr\/wp-json\/wp\/v2\/types\/customer_posts"}],"author":[{"embeddable":true,"href":"https:\/\/emplifi.io\/fr\/wp-json\/wp\/v2\/users\/18"}],"version-history":[{"count":0,"href":"https:\/\/emplifi.io\/fr\/wp-json\/wp\/v2\/customer_posts\/10611\/revisions"}],"wp:attachment":[{"href":"https:\/\/emplifi.io\/fr\/wp-json\/wp\/v2\/media?parent=10611"}],"wp:term":[{"taxonomy":"customer_solutions_tax","embeddable":true,"href":"https:\/\/emplifi.io\/fr\/wp-json\/wp\/v2\/customer_solutions_tax?post=10611"},{"taxonomy":"customer_topics_tax","embeddable":true,"href":"https:\/\/emplifi.io\/fr\/wp-json\/wp\/v2\/customer_topics_tax?post=10611"},{"taxonomy":"customer_industries_tax","embeddable":true,"href":"https:\/\/emplifi.io\/fr\/wp-json\/wp\/v2\/customer_industries_tax?post=10611"},{"taxonomy":"resource_visibility_tax","embeddable":true,"href":"https:\/\/emplifi.io\/fr\/wp-json\/wp\/v2\/resource_visibility_tax?post=10611"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}