{"id":18298,"date":"2021-07-22T04:48:18","date_gmt":"2021-07-22T04:48:18","guid":{"rendered":"https:\/\/emplifistg.wpenginepowered.com\/customers\/delta-air-lines-success\/"},"modified":"2026-10-06T21:24:02","modified_gmt":"2026-10-06T21:24:02","slug":"delta-air-lines-success","status":"publish","type":"customer_posts","link":"https:\/\/emplifi.io\/fr\/customers\/delta-air-lines-success\/","title":{"rendered":"Delta Airlines"},"content":{"rendered":"","protected":false},"author":18,"featured_media":0,"template":"","customer_solutions_tax":[338],"customer_topics_tax":[494,413],"customer_industries_tax":[512],"resource_visibility_tax":[],"class_list":["post-18298","customer_posts","type-customer_posts","status-publish","hentry","customer_solutions_tax-service-agenct-case-management-fr","customer_topics_tax-agent-efficiency-fr","customer_topics_tax-customer-experience-fr","customer_industries_tax-travel-hospitality-fr"],"acf":{"customer_card_logo":{"ID":9227,"id":9227,"title":"delta_logo_color","filename":"delta_logo_color.svg","filesize":1825,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_logo_color.svg","link":"https:\/\/emplifi.io\/fr\/customers\/delta-air-lines-success\/delta_logo_color-2\/","alt":"delta logo","author":"54","description":"","caption":"","name":"delta_logo_color-2","status":"inherit","uploaded_to":18298,"date":"2025-02-19 18:28:20","modified":"2025-02-19 18:28:29","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":1,"height":1,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_logo_color.svg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_logo_color.svg","medium-width":300,"medium-height":300,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_logo_color.svg","medium_large-width":768,"medium_large-height":1,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_logo_color.svg","large-width":1024,"large-height":1024,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_logo_color.svg","1536x1536-width":1,"1536x1536-height":1,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_logo_color.svg","2048x2048-width":1,"2048x2048-height":1,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_logo_color.svg","fullscreen-width":1,"fullscreen-height":1,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_logo_color.svg","menu-24x24-width":1,"menu-24x24-height":1,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_logo_color.svg","menu-36x36-width":1,"menu-36x36-height":1,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_logo_color.svg","menu-48x48-width":1,"menu-48x48-height":1}},"customer_card_logo_white":{"ID":9223,"id":9223,"title":"delta_logo_white","filename":"delta_logo_white.svg","filesize":1732,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_logo_white.svg","link":"https:\/\/emplifi.io\/fr\/customers\/delta-air-lines-success\/delta_logo_white-2\/","alt":"delta logo","author":"54","description":"","caption":"","name":"delta_logo_white-2","status":"inherit","uploaded_to":18298,"date":"2025-02-19 18:28:19","modified":"2025-02-19 18:28:32","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":1,"height":1,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_logo_white.svg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_logo_white.svg","medium-width":300,"medium-height":300,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_logo_white.svg","medium_large-width":768,"medium_large-height":1,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_logo_white.svg","large-width":1024,"large-height":1024,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_logo_white.svg","1536x1536-width":1,"1536x1536-height":1,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_logo_white.svg","2048x2048-width":1,"2048x2048-height":1,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_logo_white.svg","fullscreen-width":1,"fullscreen-height":1,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_logo_white.svg","menu-24x24-width":1,"menu-24x24-height":1,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_logo_white.svg","menu-36x36-width":1,"menu-36x36-height":1,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_logo_white.svg","menu-48x48-width":1,"menu-48x48-height":1}},"customer_card_description":"Delta Air Lines a \u00e9conomis\u00e9 plus de 2 millions de dollars en centralisant le support de ses h\u00f4tesses et stewards avec Emplifi Service.","customer_card_subhead":"\u00c9tude de cas","customer_card_headline":"Delta Air Lines r\u00e9ussit le pilote d'une nouvelle technologie de support","customer_card_quote":"\"Emplifi nous permet d'offrir un support plus complet et en temps r\u00e9el \u00e0 notre personnel de cabine, directement depuis les appareils mobiles qu'il utilise d\u00e9j\u00e0 \u00e0 bord.\"","customer_card_quote_author":"Erica Smith","customer_card_quote_author_title":"IFS Technology Delivery Manager chez Delta Airlines.","customer_card_stats":[{"stat":"8000+","description":"Appels trait\u00e9s via Emplifi"},{"stat":"> 2M $","description":"\u00e9conomis\u00e9s les 3 premi\u00e8res ann\u00e9es"},{"stat":"16,000","description":"Appels trait\u00e9s au total par les agents Delta"}],"customer_card_button_text":"Lire le cas client","customer_card_cover_image":{"ID":9219,"id":9219,"title":"delta_hero","filename":"delta_hero.webp","filesize":1663554,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_hero.webp","link":"https:\/\/emplifi.io\/fr\/customers\/delta-air-lines-success\/delta_hero-2\/","alt":"delta planes on a runway","author":"54","description":"","caption":"","name":"delta_hero-2","status":"inherit","uploaded_to":18298,"date":"2025-02-19 18:28:17","modified":"2025-02-19 18:28:37","menu_order":0,"mime_type":"image\/webp","type":"image","subtype":"webp","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":1920,"height":1080,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_hero-150x150.webp","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_hero-300x169.webp","medium-width":300,"medium-height":169,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_hero-768x432.webp","medium_large-width":768,"medium_large-height":432,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_hero-1024x576.webp","large-width":1024,"large-height":576,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_hero-1536x864.webp","1536x1536-width":1536,"1536x1536-height":864,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_hero.webp","2048x2048-width":1920,"2048x2048-height":1080,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_hero.webp","fullscreen-width":1920,"fullscreen-height":1080,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_hero-24x14.webp","menu-24x24-width":24,"menu-24x24-height":14,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_hero-36x20.webp","menu-36x36-width":36,"menu-36x36-height":20,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_hero-48x27.webp","menu-48x48-width":48,"menu-48x48-height":27}},"hero_customer_group":{"image":{"ID":9219,"id":9219,"title":"delta_hero","filename":"delta_hero.webp","filesize":1663554,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_hero.webp","link":"https:\/\/emplifi.io\/fr\/customers\/delta-air-lines-success\/delta_hero-2\/","alt":"delta planes on a runway","author":"54","description":"","caption":"","name":"delta_hero-2","status":"inherit","uploaded_to":18298,"date":"2025-02-19 18:28:17","modified":"2025-02-19 18:28:37","menu_order":0,"mime_type":"image\/webp","type":"image","subtype":"webp","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":1920,"height":1080,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_hero-150x150.webp","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_hero-300x169.webp","medium-width":300,"medium-height":169,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_hero-768x432.webp","medium_large-width":768,"medium_large-height":432,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_hero-1024x576.webp","large-width":1024,"large-height":576,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_hero-1536x864.webp","1536x1536-width":1536,"1536x1536-height":864,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_hero.webp","2048x2048-width":1920,"2048x2048-height":1080,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_hero.webp","fullscreen-width":1920,"fullscreen-height":1080,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_hero-24x14.webp","menu-24x24-width":24,"menu-24x24-height":14,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_hero-36x20.webp","menu-36x36-width":36,"menu-36x36-height":20,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_hero-48x27.webp","menu-48x48-width":48,"menu-48x48-height":27}},"dark_image_overlay_percent":"50","subhead":"\u00c9tude de cas","headline":"Delta Air Lines r\u00e9ussit le pilote d'une nouvelle technologie de support","text":"<p>Delta Air Lines a \u00e9conomis\u00e9 plus de 2 millions de dollars en centralisant le support de ses h\u00f4tesses et stewards avec Emplifi Service.<\/p>\n","button_1":null,"button_2":null,"video_modal_group":{"add_video":false,"button_text":"","video_type":"youtube","vimeo_embed":"<div style=\"padding:56.25% 0 0 0;position:relative;\"><iframe src=\"https:\/\/player.vimeo.com\/video\/339430037?h=d982fc6177&title=0&byline=0&portrait=0\" style=\"position:absolute;top:0;left:0;width:100%;height:100%;\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture\" allowfullscreen><\/iframe><\/div><script src=\"https:\/\/player.vimeo.com\/api\/player.js\"><\/script>","wistia_embed":"s3lqfi0zn7","youtube_embed":"<iframe width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/GevhhrjhT4s\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>"},"logo_1":{"ID":9223,"id":9223,"title":"delta_logo_white","filename":"delta_logo_white.svg","filesize":1732,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_logo_white.svg","link":"https:\/\/emplifi.io\/fr\/customers\/delta-air-lines-success\/delta_logo_white-2\/","alt":"delta logo","author":"54","description":"","caption":"","name":"delta_logo_white-2","status":"inherit","uploaded_to":18298,"date":"2025-02-19 18:28:19","modified":"2025-02-19 18:28:32","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":1,"height":1,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_logo_white.svg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_logo_white.svg","medium-width":300,"medium-height":300,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_logo_white.svg","medium_large-width":768,"medium_large-height":1,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_logo_white.svg","large-width":1024,"large-height":1024,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_logo_white.svg","1536x1536-width":1,"1536x1536-height":1,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_logo_white.svg","2048x2048-width":1,"2048x2048-height":1,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_logo_white.svg","fullscreen-width":1,"fullscreen-height":1,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_logo_white.svg","menu-24x24-width":1,"menu-24x24-height":1,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_logo_white.svg","menu-36x36-width":1,"menu-36x36-height":1,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_logo_white.svg","menu-48x48-width":1,"menu-48x48-height":1}},"logo_2":{"ID":4184,"id":4184,"title":"emplifi-logo-full-white","filename":"emplifi-logo-full-white.svg","filesize":4075,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","link":"https:\/\/emplifi.io\/fr\/customers\/salomon\/emplifi-logo-full-white-2\/","alt":"","author":"1","description":"","caption":"","name":"emplifi-logo-full-white-2","status":"inherit","uploaded_to":16481,"date":"2024-12-04 15:26:52","modified":"2025-08-15 14:19:23","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":220,"height":49,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","thumbnail-width":150,"thumbnail-height":33,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","medium-width":300,"medium-height":67,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","medium_large-width":768,"medium_large-height":171,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","large-width":1024,"large-height":228,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","1536x1536-width":220,"1536x1536-height":49,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","2048x2048-width":220,"2048x2048-height":49,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","fullscreen-width":220,"fullscreen-height":49,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","menu-24x24-width":24,"menu-24x24-height":5,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","menu-36x36-width":36,"menu-36x36-height":8,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","menu-48x48-width":48,"menu-48x48-height":11}}},"stats_group":{"show_section":true,"section_subhead":"","section_headline":"","section_text":"","stats":[{"stat":"8000+","description":"Appels trait\u00e9s via Emplifi","logo":false},{"stat":"> 2M $","description":"\u00e9conomis\u00e9s les 3 premi\u00e8res ann\u00e9es","logo":false},{"stat":"16,000","description":"Appels trait\u00e9s au total par les agents Delta","logo":false}]},"content_builder":[{"acf_fc_layout":"wysiwyg","wysiwyg_background_color":"white","wysiwyg":"<h2>L&rsquo;\u00e9volution technologique cr\u00e9e de nouveaux d\u00e9fis de support<\/h2>\n<p>Au service de plus de 180 millions de clients dans le monde, Delta Air Lines obtient r\u00e9guli\u00e8rement d&rsquo;excellentes notes de satisfaction client, et son personnel de cabine y joue un r\u00f4le essentiel. Comme toute l&rsquo;exp\u00e9rience voyageur d\u00e9pend de plus en plus des technologies mobiles et connect\u00e9es, Delta a \u00e9quip\u00e9 ses h\u00f4tesses et stewards d&rsquo;appareils mobiles qui leur fournissent des informations cl\u00e9s pour mieux interagir avec les passagers en vol.<\/p>\n<p>Gr\u00e2ce \u00e0 ces appareils, le personnel de cabine peut identifier et saluer les voyageurs par leur nom, g\u00e9rer les perturbations en temps r\u00e9el, indiquer les portes des vols en correspondance, consulter les manuels de s\u00e9curit\u00e9 et de service exig\u00e9s par la FAA, finaliser des achats \u00e0 bord, et bien plus.<\/p>\n<p>Cette nouvelle technologie a ouvert une nouvelle opportunit\u00e9 pour Delta\u00a0: comment exploiter davantage ces appareils pour offrir \u00e0 son personnel de cabine un support \u00e0 distance, en temps r\u00e9el\u00a0?<\/p>\n<p>Pour y r\u00e9pondre, Delta a cherch\u00e9 un partenaire capable de fournir un CRM, du chat vid\u00e9o et une interface orient\u00e9e client, tout en apportant plus d&rsquo;insights sur les interactions clients.<\/p>\n<h2>Des solutions avanc\u00e9es pour un meilleur support en vol<\/h2>\n<p>Delta a choisi Emplifi Agent et Emplifi SOS pour offrir une exp\u00e9rience optimale au personnel de cabine comme aux agents. Apr\u00e8s une preuve de concept r\u00e9ussie, les h\u00f4tesses et stewards de Delta ont commenc\u00e9 \u00e0 utiliser une application Emplifi configur\u00e9e sur mesure pour r\u00e9soudre les probl\u00e8mes et obtenir des r\u00e9ponses en temps r\u00e9el.<\/p>\n<p>S&rsquo;ils ont besoin de plus d&rsquo;aide, ils peuvent aussi lancer un chat vid\u00e9o avec les agents de support de Delta, qui consignent les interactions dans le CRM Emplifi Agent. Delta s&rsquo;appuie \u00e9galement sur les fonctions de reporting avanc\u00e9es d&rsquo;Emplifi Agent pour mesurer la satisfaction client globale et identifier comment mieux soutenir son personnel de cabine.<\/p>\n"},{"acf_fc_layout":"quote","quote":"Nous comprenons combien la transition technologique de leur outil de service client, impos\u00e9 par la r\u00e9glementation f\u00e9d\u00e9rale, est exigeante pour notre personnel de cabine. Emplifi nous permet d'offrir un support plus complet et en temps r\u00e9el \u00e0 notre personnel de cabine, directement depuis les appareils mobiles qu'il utilise d\u00e9j\u00e0 \u00e0 bord. Nous avons aussi identifi\u00e9 des insights concrets pour continuer \u00e0 am\u00e9liorer l'exp\u00e9rience.","quote_author":"Erica Smith","quote_author_description":"IFS Technology Delivery Manager chez Delta Airlines."},{"acf_fc_layout":"wysiwyg","wysiwyg_background_color":"white","wysiwyg":"<h2>Un support en temps r\u00e9el et des insights pr\u00e9cieux<\/h2>\n<p>Depuis d\u00e9but 2018, les agents de support du personnel de cabine de Delta ont trait\u00e9 plus de 16\u00a0000 appels, dont plus de la moiti\u00e9 via la nouvelle application Emplifi. Les h\u00f4tesses et stewards obtiennent rapidement l&rsquo;aide dont ils ont besoin et peuvent se concentrer sur le service d&rsquo;exception attendu chez Delta.<\/p>\n<p>Avec Emplifi Agent, l&rsquo;\u00e9quipe de support dispose aussi des outils pour r\u00e9soudre plus vite chaque probl\u00e8me ou question, et offrir un service de haut niveau aux plus de 22\u00a0000 membres du personnel de cabine de Delta.<\/p>\n<p>\u00ab\u00a0Centraliser le support de notre personnel de cabine avec la technologie Emplifi nous a fait \u00e9conomiser plus de 2 millions de dollars au cours des trois premi\u00e8res ann\u00e9es du programme\u00a0\u00bb, explique Angela Gammill, General Manager &#8211; IFS Technology &amp; Innovation. \u00ab\u00a0Les solutions Emplifi nous ont permis d&rsquo;atteindre l&rsquo;excellence op\u00e9rationnelle que vise Delta.\u00a0\u00bb<\/p>\n<p>En plus d&rsquo;un support pratique et en temps r\u00e9el, la technologie d&rsquo;Emplifi a offert une visibilit\u00e9 in\u00e9dite sur le processus, ce qui permet \u00e0 Delta d&rsquo;apporter les am\u00e9liorations qui comptent le plus pour son personnel de cabine. \u00c0 l&rsquo;avenir, l&rsquo;\u00e9quipe Delta<br \/>\npr\u00e9voit d&rsquo;ajouter encore plus de fonctionnalit\u00e9s pour am\u00e9liorer l&rsquo;exp\u00e9rience des voyageurs, du personnel de cabine et des agents.<\/p>\n<p>\u00ab\u00a0Pour am\u00e9liorer l&rsquo;exp\u00e9rience \u00e0 tous les niveaux, il faut d&rsquo;abord comprendre les besoins de son client, puis constituer une \u00e9quipe solide pour tirer pleinement parti de la technologie\u00a0\u00bb, ajoute Erica Smith. \u00ab\u00a0C&rsquo;est ainsi que l&rsquo;on cr\u00e9e une vraie valeur business.\u00a0\u00bb<\/p>\n<h2>Ciel d\u00e9gag\u00e9 \u00e0 l&rsquo;horizon<\/h2>\n<p>Le personnel de cabine de Delta joue un r\u00f4le crucial pour la s\u00e9curit\u00e9 des passagers et de l&rsquo;\u00e9quipage. Emplifi Agent et Emplifi SOS d&rsquo;Emplifi lui fournissent les outils et le support en temps r\u00e9el n\u00e9cessaires pour continuer \u00e0 offrir la Delta Difference.<\/p>\n<p>Comment am\u00e9liorer l&rsquo;exp\u00e9rience de vos collaborateurs\u00a0? Pour d\u00e9couvrir comment gagner en efficacit\u00e9 op\u00e9rationnelle et am\u00e9liorer l&rsquo;exp\u00e9rience de vos agents, planifiez d\u00e8s aujourd&rsquo;hui une pr\u00e9sentation avec un expert Emplifi.<\/p>\n"}],"customer_sidebar_group":{"show_section":true,"sidebar_contents":[{"icon":{"ID":13929,"id":13929,"title":"Case Study Icon Challenge","filename":"Case-Study-Icon-Challenge.png","filesize":819,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge.png","link":"https:\/\/emplifi.io\/fr\/customers\/how-tui-used-ai-to-lower-cost-per-engagement-by-81-percent\/case-study-icon-challenge-2\/","alt":"","author":"54","description":"","caption":"","name":"case-study-icon-challenge-2","status":"inherit","uploaded_to":18306,"date":"2025-04-18 17:23:10","modified":"2025-08-15 14:23:52","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":36,"height":36,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge.png","thumbnail-width":36,"thumbnail-height":36,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge.png","medium-width":36,"medium-height":36,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge.png","medium_large-width":36,"medium_large-height":36,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge.png","large-width":36,"large-height":36,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge.png","1536x1536-width":36,"1536x1536-height":36,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge.png","2048x2048-width":36,"2048x2048-height":36,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge.png","fullscreen-width":36,"fullscreen-height":36,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge-24x24.png","menu-24x24-width":24,"menu-24x24-height":24,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge.png","menu-36x36-width":36,"menu-36x36-height":36,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge.png","menu-48x48-width":36,"menu-48x48-height":36}},"title":"D\u00e9fi","description":"Delta Air Lines devait trouver comment exploiter les appareils mobiles de son personnel de cabine pour lui offrir un support \u00e0 distance, en temps r\u00e9el."},{"icon":{"ID":13924,"id":13924,"title":"Case Study Icon Solution","filename":"Case-Study-Icon-Solution.png","filesize":783,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Solution.png","link":"https:\/\/emplifi.io\/fr\/customers\/how-tui-used-ai-to-lower-cost-per-engagement-by-81-percent\/case-study-icon-solution-2\/","alt":"","author":"54","description":"","caption":"","name":"case-study-icon-solution-2","status":"inherit","uploaded_to":18306,"date":"2025-04-18 17:23:09","modified":"2025-08-15 14:23:52","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":36,"height":36,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Solution.png","thumbnail-width":36,"thumbnail-height":36,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Solution.png","medium-width":36,"medium-height":36,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Solution.png","medium_large-width":36,"medium_large-height":36,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Solution.png","large-width":36,"large-height":36,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Solution.png","1536x1536-width":36,"1536x1536-height":36,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Solution.png","2048x2048-width":36,"2048x2048-height":36,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Solution.png","fullscreen-width":36,"fullscreen-height":36,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Solution-24x24.png","menu-24x24-width":24,"menu-24x24-height":24,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Solution.png","menu-36x36-width":36,"menu-36x36-height":36,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Solution.png","menu-48x48-width":36,"menu-48x48-height":36}},"title":"Solution ","description":"Delta s'est associ\u00e9 \u00e0 Emplifi pour disposer d'un CRM, du chat vid\u00e9o et d'une interface orient\u00e9e client."},{"icon":{"ID":13929,"id":13929,"title":"Case Study Icon Challenge","filename":"Case-Study-Icon-Challenge.png","filesize":819,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge.png","link":"https:\/\/emplifi.io\/fr\/customers\/how-tui-used-ai-to-lower-cost-per-engagement-by-81-percent\/case-study-icon-challenge-2\/","alt":"","author":"54","description":"","caption":"","name":"case-study-icon-challenge-2","status":"inherit","uploaded_to":18306,"date":"2025-04-18 17:23:10","modified":"2025-08-15 14:23:52","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":36,"height":36,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge.png","thumbnail-width":36,"thumbnail-height":36,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge.png","medium-width":36,"medium-height":36,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge.png","medium_large-width":36,"medium_large-height":36,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge.png","large-width":36,"large-height":36,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge.png","1536x1536-width":36,"1536x1536-height":36,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge.png","2048x2048-width":36,"2048x2048-height":36,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge.png","fullscreen-width":36,"fullscreen-height":36,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge-24x24.png","menu-24x24-width":24,"menu-24x24-height":24,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge.png","menu-36x36-width":36,"menu-36x36-height":36,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge.png","menu-48x48-width":36,"menu-48x48-height":36}},"title":"R\u00e9sultats","description":"Emplifi a permis \u00e0 Delta d'atteindre l'excellence op\u00e9rationnelle et lui a offert une visibilit\u00e9 in\u00e9dite sur le processus, pour apporter les am\u00e9liorations qui comptent le plus pour son personnel de cabine."}]},"callout_group":{"show_section":false,"image":false,"subhead":"","headline":"","text":"","button_type":"links","button_1":null,"button_2":null,"chat_button_text":"","fallback_button":null},"resource_feed_group":{"show_section":true,"section_subhead":"","section_headline":"Les insights d'Emplifi","section_text":"<p>D\u00e9couvrez nos derniers articles de blog et nos guides complets pour ma\u00eetriser vos strat\u00e9gies d&rsquo;exp\u00e9rience client et stimuler votre croissance.<\/p>\n","feed_type":"resources","use_recent_resources":true,"topic_filter":false,"resources":[{"resource":false},{"resource":false},{"resource":false}],"custom_links":false},"page_cta_group":{"show_section":true,"use_global_cta":true,"section_subhead":"","section_headline":"","section_text_left":"","section_text_right":"","section_button":null},"awards_group":{"show_section":true,"use_global_awards_text":true,"section_subhead":"","section_headline":"","section_text":"","use_global_awards":true,"awards":false},"remove_gtm":false,"tab_card_stat":"> 2M $","tab_card_stat_description":"d\u2019\u00e9conomies r\u00e9alis\u00e9es sur trois ans","tab_card_small_text":"Delta","tab_card_large_text":"Optimisation du syst\u00e8me de ticketing pour am\u00e9liorer la rentabilit\u00e9","tab_card_logo":{"ID":9227,"id":9227,"title":"delta_logo_color","filename":"delta_logo_color.svg","filesize":1825,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_logo_color.svg","link":"https:\/\/emplifi.io\/fr\/customers\/delta-air-lines-success\/delta_logo_color-2\/","alt":"delta logo","author":"54","description":"","caption":"","name":"delta_logo_color-2","status":"inherit","uploaded_to":18298,"date":"2025-02-19 18:28:20","modified":"2025-02-19 18:28:29","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":1,"height":1,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_logo_color.svg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_logo_color.svg","medium-width":300,"medium-height":300,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_logo_color.svg","medium_large-width":768,"medium_large-height":1,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_logo_color.svg","large-width":1024,"large-height":1024,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_logo_color.svg","1536x1536-width":1,"1536x1536-height":1,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_logo_color.svg","2048x2048-width":1,"2048x2048-height":1,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_logo_color.svg","fullscreen-width":1,"fullscreen-height":1,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_logo_color.svg","menu-24x24-width":1,"menu-24x24-height":1,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_logo_color.svg","menu-36x36-width":1,"menu-36x36-height":1,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_logo_color.svg","menu-48x48-width":1,"menu-48x48-height":1}},"tab_card_bg_color":"#000066","customer_hero_clone":{"hero_customer_group":{"image":{"ID":9219,"id":9219,"title":"delta_hero","filename":"delta_hero.webp","filesize":1663554,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_hero.webp","link":"https:\/\/emplifi.io\/fr\/customers\/delta-air-lines-success\/delta_hero-2\/","alt":"delta planes on a runway","author":"54","description":"","caption":"","name":"delta_hero-2","status":"inherit","uploaded_to":18298,"date":"2025-02-19 18:28:17","modified":"2025-02-19 18:28:37","menu_order":0,"mime_type":"image\/webp","type":"image","subtype":"webp","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":1920,"height":1080,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_hero-150x150.webp","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_hero-300x169.webp","medium-width":300,"medium-height":169,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_hero-768x432.webp","medium_large-width":768,"medium_large-height":432,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_hero-1024x576.webp","large-width":1024,"large-height":576,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_hero-1536x864.webp","1536x1536-width":1536,"1536x1536-height":864,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_hero.webp","2048x2048-width":1920,"2048x2048-height":1080,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_hero.webp","fullscreen-width":1920,"fullscreen-height":1080,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_hero-24x14.webp","menu-24x24-width":24,"menu-24x24-height":14,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_hero-36x20.webp","menu-36x36-width":36,"menu-36x36-height":20,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_hero-48x27.webp","menu-48x48-width":48,"menu-48x48-height":27}},"dark_image_overlay_percent":"50","subhead":"\u00c9tude de cas","headline":"Delta Air Lines r\u00e9ussit le pilote d'une nouvelle technologie de support","text":"<p>Delta Air Lines a \u00e9conomis\u00e9 plus de 2 millions de dollars en centralisant le support de ses h\u00f4tesses et stewards avec Emplifi Service.<\/p>\n","button_1":null,"button_2":null,"video_modal_group":{"add_video":false,"button_text":"","video_type":"youtube","vimeo_embed":"<div style=\"padding:56.25% 0 0 0;position:relative;\"><iframe src=\"https:\/\/player.vimeo.com\/video\/339430037?h=d982fc6177&title=0&byline=0&portrait=0\" style=\"position:absolute;top:0;left:0;width:100%;height:100%;\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture\" allowfullscreen><\/iframe><\/div><script src=\"https:\/\/player.vimeo.com\/api\/player.js\"><\/script>","wistia_embed":"s3lqfi0zn7","youtube_embed":"<iframe width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/GevhhrjhT4s\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>"},"logo_1":{"ID":9223,"id":9223,"title":"delta_logo_white","filename":"delta_logo_white.svg","filesize":1732,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_logo_white.svg","link":"https:\/\/emplifi.io\/fr\/customers\/delta-air-lines-success\/delta_logo_white-2\/","alt":"delta logo","author":"54","description":"","caption":"","name":"delta_logo_white-2","status":"inherit","uploaded_to":18298,"date":"2025-02-19 18:28:19","modified":"2025-02-19 18:28:32","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":1,"height":1,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_logo_white.svg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_logo_white.svg","medium-width":300,"medium-height":300,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_logo_white.svg","medium_large-width":768,"medium_large-height":1,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_logo_white.svg","large-width":1024,"large-height":1024,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_logo_white.svg","1536x1536-width":1,"1536x1536-height":1,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_logo_white.svg","2048x2048-width":1,"2048x2048-height":1,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_logo_white.svg","fullscreen-width":1,"fullscreen-height":1,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_logo_white.svg","menu-24x24-width":1,"menu-24x24-height":1,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_logo_white.svg","menu-36x36-width":1,"menu-36x36-height":1,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2021\/07\/delta_logo_white.svg","menu-48x48-width":1,"menu-48x48-height":1}},"logo_2":{"ID":4184,"id":4184,"title":"emplifi-logo-full-white","filename":"emplifi-logo-full-white.svg","filesize":4075,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","link":"https:\/\/emplifi.io\/fr\/customers\/salomon\/emplifi-logo-full-white-2\/","alt":"","author":"1","description":"","caption":"","name":"emplifi-logo-full-white-2","status":"inherit","uploaded_to":16481,"date":"2024-12-04 15:26:52","modified":"2025-08-15 14:19:23","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":220,"height":49,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","thumbnail-width":150,"thumbnail-height":33,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","medium-width":300,"medium-height":67,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","medium_large-width":768,"medium_large-height":171,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","large-width":1024,"large-height":228,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","1536x1536-width":220,"1536x1536-height":49,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","2048x2048-width":220,"2048x2048-height":49,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","fullscreen-width":220,"fullscreen-height":49,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","menu-24x24-width":24,"menu-24x24-height":5,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","menu-36x36-width":36,"menu-36x36-height":8,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","menu-48x48-width":48,"menu-48x48-height":11}}}},"stats_clone":{"stats_group":{"show_section":true,"section_subhead":"","section_headline":"","section_text":"","stats":[{"stat":"8000+","description":"Appels trait\u00e9s via Emplifi","logo":false},{"stat":"> 2M $","description":"\u00e9conomis\u00e9s les 3 premi\u00e8res ann\u00e9es","logo":false},{"stat":"16,000","description":"Appels trait\u00e9s au total par les agents Delta","logo":false}]}},"content_builder_clone":{"content_builder":[{"acf_fc_layout":"wysiwyg","wysiwyg_background_color":"white","wysiwyg":"<h2>L&rsquo;\u00e9volution technologique cr\u00e9e de nouveaux d\u00e9fis de support<\/h2>\n<p>Au service de plus de 180 millions de clients dans le monde, Delta Air Lines obtient r\u00e9guli\u00e8rement d&rsquo;excellentes notes de satisfaction client, et son personnel de cabine y joue un r\u00f4le essentiel. Comme toute l&rsquo;exp\u00e9rience voyageur d\u00e9pend de plus en plus des technologies mobiles et connect\u00e9es, Delta a \u00e9quip\u00e9 ses h\u00f4tesses et stewards d&rsquo;appareils mobiles qui leur fournissent des informations cl\u00e9s pour mieux interagir avec les passagers en vol.<\/p>\n<p>Gr\u00e2ce \u00e0 ces appareils, le personnel de cabine peut identifier et saluer les voyageurs par leur nom, g\u00e9rer les perturbations en temps r\u00e9el, indiquer les portes des vols en correspondance, consulter les manuels de s\u00e9curit\u00e9 et de service exig\u00e9s par la FAA, finaliser des achats \u00e0 bord, et bien plus.<\/p>\n<p>Cette nouvelle technologie a ouvert une nouvelle opportunit\u00e9 pour Delta\u00a0: comment exploiter davantage ces appareils pour offrir \u00e0 son personnel de cabine un support \u00e0 distance, en temps r\u00e9el\u00a0?<\/p>\n<p>Pour y r\u00e9pondre, Delta a cherch\u00e9 un partenaire capable de fournir un CRM, du chat vid\u00e9o et une interface orient\u00e9e client, tout en apportant plus d&rsquo;insights sur les interactions clients.<\/p>\n<h2>Des solutions avanc\u00e9es pour un meilleur support en vol<\/h2>\n<p>Delta a choisi Emplifi Agent et Emplifi SOS pour offrir une exp\u00e9rience optimale au personnel de cabine comme aux agents. Apr\u00e8s une preuve de concept r\u00e9ussie, les h\u00f4tesses et stewards de Delta ont commenc\u00e9 \u00e0 utiliser une application Emplifi configur\u00e9e sur mesure pour r\u00e9soudre les probl\u00e8mes et obtenir des r\u00e9ponses en temps r\u00e9el.<\/p>\n<p>S&rsquo;ils ont besoin de plus d&rsquo;aide, ils peuvent aussi lancer un chat vid\u00e9o avec les agents de support de Delta, qui consignent les interactions dans le CRM Emplifi Agent. Delta s&rsquo;appuie \u00e9galement sur les fonctions de reporting avanc\u00e9es d&rsquo;Emplifi Agent pour mesurer la satisfaction client globale et identifier comment mieux soutenir son personnel de cabine.<\/p>\n"},{"acf_fc_layout":"quote","quote":"Nous comprenons combien la transition technologique de leur outil de service client, impos\u00e9 par la r\u00e9glementation f\u00e9d\u00e9rale, est exigeante pour notre personnel de cabine. Emplifi nous permet d'offrir un support plus complet et en temps r\u00e9el \u00e0 notre personnel de cabine, directement depuis les appareils mobiles qu'il utilise d\u00e9j\u00e0 \u00e0 bord. Nous avons aussi identifi\u00e9 des insights concrets pour continuer \u00e0 am\u00e9liorer l'exp\u00e9rience.","quote_author":"Erica Smith","quote_author_description":"IFS Technology Delivery Manager chez Delta Airlines."},{"acf_fc_layout":"wysiwyg","wysiwyg_background_color":"white","wysiwyg":"<h2>Un support en temps r\u00e9el et des insights pr\u00e9cieux<\/h2>\n<p>Depuis d\u00e9but 2018, les agents de support du personnel de cabine de Delta ont trait\u00e9 plus de 16\u00a0000 appels, dont plus de la moiti\u00e9 via la nouvelle application Emplifi. Les h\u00f4tesses et stewards obtiennent rapidement l&rsquo;aide dont ils ont besoin et peuvent se concentrer sur le service d&rsquo;exception attendu chez Delta.<\/p>\n<p>Avec Emplifi Agent, l&rsquo;\u00e9quipe de support dispose aussi des outils pour r\u00e9soudre plus vite chaque probl\u00e8me ou question, et offrir un service de haut niveau aux plus de 22\u00a0000 membres du personnel de cabine de Delta.<\/p>\n<p>\u00ab\u00a0Centraliser le support de notre personnel de cabine avec la technologie Emplifi nous a fait \u00e9conomiser plus de 2 millions de dollars au cours des trois premi\u00e8res ann\u00e9es du programme\u00a0\u00bb, explique Angela Gammill, General Manager &#8211; IFS Technology &amp; Innovation. \u00ab\u00a0Les solutions Emplifi nous ont permis d&rsquo;atteindre l&rsquo;excellence op\u00e9rationnelle que vise Delta.\u00a0\u00bb<\/p>\n<p>En plus d&rsquo;un support pratique et en temps r\u00e9el, la technologie d&rsquo;Emplifi a offert une visibilit\u00e9 in\u00e9dite sur le processus, ce qui permet \u00e0 Delta d&rsquo;apporter les am\u00e9liorations qui comptent le plus pour son personnel de cabine. \u00c0 l&rsquo;avenir, l&rsquo;\u00e9quipe Delta<br \/>\npr\u00e9voit d&rsquo;ajouter encore plus de fonctionnalit\u00e9s pour am\u00e9liorer l&rsquo;exp\u00e9rience des voyageurs, du personnel de cabine et des agents.<\/p>\n<p>\u00ab\u00a0Pour am\u00e9liorer l&rsquo;exp\u00e9rience \u00e0 tous les niveaux, il faut d&rsquo;abord comprendre les besoins de son client, puis constituer une \u00e9quipe solide pour tirer pleinement parti de la technologie\u00a0\u00bb, ajoute Erica Smith. \u00ab\u00a0C&rsquo;est ainsi que l&rsquo;on cr\u00e9e une vraie valeur business.\u00a0\u00bb<\/p>\n<h2>Ciel d\u00e9gag\u00e9 \u00e0 l&rsquo;horizon<\/h2>\n<p>Le personnel de cabine de Delta joue un r\u00f4le crucial pour la s\u00e9curit\u00e9 des passagers et de l&rsquo;\u00e9quipage. Emplifi Agent et Emplifi SOS d&rsquo;Emplifi lui fournissent les outils et le support en temps r\u00e9el n\u00e9cessaires pour continuer \u00e0 offrir la Delta Difference.<\/p>\n<p>Comment am\u00e9liorer l&rsquo;exp\u00e9rience de vos collaborateurs\u00a0? Pour d\u00e9couvrir comment gagner en efficacit\u00e9 op\u00e9rationnelle et am\u00e9liorer l&rsquo;exp\u00e9rience de vos agents, planifiez d\u00e8s aujourd&rsquo;hui une pr\u00e9sentation avec un expert Emplifi.<\/p>\n"}]},"customer_sidebar_clone":{"customer_sidebar_group":{"show_section":true,"sidebar_contents":[{"icon":{"ID":13929,"id":13929,"title":"Case Study Icon Challenge","filename":"Case-Study-Icon-Challenge.png","filesize":819,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge.png","link":"https:\/\/emplifi.io\/fr\/customers\/how-tui-used-ai-to-lower-cost-per-engagement-by-81-percent\/case-study-icon-challenge-2\/","alt":"","author":"54","description":"","caption":"","name":"case-study-icon-challenge-2","status":"inherit","uploaded_to":18306,"date":"2025-04-18 17:23:10","modified":"2025-08-15 14:23:52","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":36,"height":36,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge.png","thumbnail-width":36,"thumbnail-height":36,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge.png","medium-width":36,"medium-height":36,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge.png","medium_large-width":36,"medium_large-height":36,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge.png","large-width":36,"large-height":36,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge.png","1536x1536-width":36,"1536x1536-height":36,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge.png","2048x2048-width":36,"2048x2048-height":36,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge.png","fullscreen-width":36,"fullscreen-height":36,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge-24x24.png","menu-24x24-width":24,"menu-24x24-height":24,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge.png","menu-36x36-width":36,"menu-36x36-height":36,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge.png","menu-48x48-width":36,"menu-48x48-height":36}},"title":"D\u00e9fi","description":"Delta Air Lines devait trouver comment exploiter les appareils mobiles de son personnel de cabine pour lui offrir un support \u00e0 distance, en temps r\u00e9el."},{"icon":{"ID":13924,"id":13924,"title":"Case Study Icon Solution","filename":"Case-Study-Icon-Solution.png","filesize":783,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Solution.png","link":"https:\/\/emplifi.io\/fr\/customers\/how-tui-used-ai-to-lower-cost-per-engagement-by-81-percent\/case-study-icon-solution-2\/","alt":"","author":"54","description":"","caption":"","name":"case-study-icon-solution-2","status":"inherit","uploaded_to":18306,"date":"2025-04-18 17:23:09","modified":"2025-08-15 14:23:52","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":36,"height":36,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Solution.png","thumbnail-width":36,"thumbnail-height":36,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Solution.png","medium-width":36,"medium-height":36,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Solution.png","medium_large-width":36,"medium_large-height":36,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Solution.png","large-width":36,"large-height":36,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Solution.png","1536x1536-width":36,"1536x1536-height":36,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Solution.png","2048x2048-width":36,"2048x2048-height":36,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Solution.png","fullscreen-width":36,"fullscreen-height":36,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Solution-24x24.png","menu-24x24-width":24,"menu-24x24-height":24,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Solution.png","menu-36x36-width":36,"menu-36x36-height":36,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Solution.png","menu-48x48-width":36,"menu-48x48-height":36}},"title":"Solution ","description":"Delta s'est associ\u00e9 \u00e0 Emplifi pour disposer d'un CRM, du chat vid\u00e9o et d'une interface orient\u00e9e client."},{"icon":{"ID":13929,"id":13929,"title":"Case Study Icon Challenge","filename":"Case-Study-Icon-Challenge.png","filesize":819,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge.png","link":"https:\/\/emplifi.io\/fr\/customers\/how-tui-used-ai-to-lower-cost-per-engagement-by-81-percent\/case-study-icon-challenge-2\/","alt":"","author":"54","description":"","caption":"","name":"case-study-icon-challenge-2","status":"inherit","uploaded_to":18306,"date":"2025-04-18 17:23:10","modified":"2025-08-15 14:23:52","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":36,"height":36,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge.png","thumbnail-width":36,"thumbnail-height":36,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge.png","medium-width":36,"medium-height":36,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge.png","medium_large-width":36,"medium_large-height":36,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge.png","large-width":36,"large-height":36,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge.png","1536x1536-width":36,"1536x1536-height":36,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge.png","2048x2048-width":36,"2048x2048-height":36,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge.png","fullscreen-width":36,"fullscreen-height":36,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge-24x24.png","menu-24x24-width":24,"menu-24x24-height":24,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge.png","menu-36x36-width":36,"menu-36x36-height":36,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge.png","menu-48x48-width":36,"menu-48x48-height":36}},"title":"R\u00e9sultats","description":"Emplifi a permis \u00e0 Delta d'atteindre l'excellence op\u00e9rationnelle et lui a offert une visibilit\u00e9 in\u00e9dite sur le processus, pour apporter les am\u00e9liorations qui comptent le plus pour son personnel de cabine."}]}},"callout_clone":{"callout_group":{"show_section":false,"image":false,"subhead":"","headline":"","text":"","button_type":"links","button_1":null,"button_2":null,"chat_button_text":"","fallback_button":null}},"resource_feed_clone":{"resource_feed_group":{"show_section":true,"section_subhead":"","section_headline":"Les insights d'Emplifi","section_text":"<p>D\u00e9couvrez nos derniers articles de blog et nos guides complets pour ma\u00eetriser vos strat\u00e9gies d&rsquo;exp\u00e9rience client et stimuler votre croissance.<\/p>\n","feed_type":"resources","use_recent_resources":true,"topic_filter":false,"resources":[{"resource":false},{"resource":false},{"resource":false}],"custom_links":false}},"page_cta":{"page_cta_group":{"show_section":true,"use_global_cta":true,"section_subhead":"","section_headline":"","section_text_left":"","section_text_right":"","section_button":null}},"awards_clone":{"awards_group":{"show_section":true,"use_global_awards_text":true,"section_subhead":"","section_headline":"","section_text":"","use_global_awards":true,"awards":false}}},"_links":{"self":[{"href":"https:\/\/emplifi.io\/fr\/wp-json\/wp\/v2\/customer_posts\/18298","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/emplifi.io\/fr\/wp-json\/wp\/v2\/customer_posts"}],"about":[{"href":"https:\/\/emplifi.io\/fr\/wp-json\/wp\/v2\/types\/customer_posts"}],"author":[{"embeddable":true,"href":"https:\/\/emplifi.io\/fr\/wp-json\/wp\/v2\/users\/18"}],"version-history":[{"count":0,"href":"https:\/\/emplifi.io\/fr\/wp-json\/wp\/v2\/customer_posts\/18298\/revisions"}],"wp:attachment":[{"href":"https:\/\/emplifi.io\/fr\/wp-json\/wp\/v2\/media?parent=18298"}],"wp:term":[{"taxonomy":"customer_solutions_tax","embeddable":true,"href":"https:\/\/emplifi.io\/fr\/wp-json\/wp\/v2\/customer_solutions_tax?post=18298"},{"taxonomy":"customer_topics_tax","embeddable":true,"href":"https:\/\/emplifi.io\/fr\/wp-json\/wp\/v2\/customer_topics_tax?post=18298"},{"taxonomy":"customer_industries_tax","embeddable":true,"href":"https:\/\/emplifi.io\/fr\/wp-json\/wp\/v2\/customer_industries_tax?post=18298"},{"taxonomy":"resource_visibility_tax","embeddable":true,"href":"https:\/\/emplifi.io\/fr\/wp-json\/wp\/v2\/resource_visibility_tax?post=18298"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}