{"id":27743,"date":"2026-07-08T15:43:38","date_gmt":"2026-07-08T15:43:38","guid":{"rendered":"https:\/\/emplifistg.wpenginepowered.com\/?post_type=news_press_posts&p=27743"},"modified":"2026-07-08T15:43:39","modified_gmt":"2026-07-08T15:43:39","slug":"emplifi-leader-gartner-magic-quadrant-2026","status":"publish","type":"news_press_posts","link":"https:\/\/emplifi.io\/fr\/press\/emplifi-leader-gartner-magic-quadrant-2026\/","title":{"rendered":""},"content":{"rendered":"","protected":false},"featured_media":27983,"template":"","newsroom_types_tax":[355],"newsroom_topics_tax":[357],"resource_visibility_tax":[],"class_list":["post-27743","news_press_posts","type-news_press_posts","status-publish","has-post-thumbnail","hentry","newsroom_types_tax-press-release-fr","newsroom_topics_tax-company-news-fr"],"acf":{"remove_gtm":false,"page_type":"internal","custom_card_title":"","resource_description":"","hero_read_time":"2","hero_headline":"Emplifi nomm\u00e9 Leader dans le Gartner\u00ae Magic Quadrant\u2122 2026 pour la gestion et la veille sociale","hero_text":"\u00ab Chez Emplifi, notre vision a toujours d\u00e9pass\u00e9 le simple cadre de la gestion des r\u00e9seaux sociaux. Nous b\u00e2tissons les fondations d'une exp\u00e9rience client (CX) connect\u00e9e, intelligente et autonome, en aidant les marques \u00e0 unifier le marketing, le commerce et le service client gr\u00e2ce \u00e0 une orchestration pilot\u00e9e par l'IA \u00bb, a d\u00e9clar\u00e9 Susan Ganeshan, directrice du marketing d'Emplifi.","content_builder":[{"acf_fc_layout":"wysiwyg","wysiwyg_background_color":"white","wysiwyg":"

New York, le 9 juillet 2026<\/strong> \u2014 Emplifi, plateforme leader de l’<\/span>exp\u00e9rience client autonome<\/span><\/a> (Autonomous CX), a \u00e9t\u00e9 nomm\u00e9 Leader dans le rapport Gartner\u00ae Magic Quadrant\u2122 2026 for Social Media Management and Listening. Cette reconnaissance refl\u00e8te l’investissement continu d’Emplifi pour unifier le Social Marketing, le Social Commerce et le service client, dans le cadre de sa mission globale : aider les marques \u00e0 offrir des exp\u00e9riences client connect\u00e9es \u00e0 grande \u00e9chelle.<\/span><\/p>\n

Le rapport Gartner\u00ae Magic Quadrant\u2122 2026 for Social Media Management and Listening \u00e9value les \u00e9diteurs sur la base de Completeness of Vision and Ability to Execute<\/span>. La plateforme d’Emplifi est con\u00e7ue pour aider les marques \u00e0 briser les silos op\u00e9rationnels en connectant le marketing, le service client et le commerce au sein d’une seule et m\u00eame interface.<\/span><\/p>\n

Les r\u00e9centes innovations incluent le lancement d’<\/span>Emplifi Fuel<\/span><\/a>, la plateforme d’Autonomous CX de l’entreprise. Celle-ci est pilot\u00e9e par Fuel AI, une couche d’intelligence qui permet aux marques d’automatiser les workflows, de connecter les \u00e9quipes et d’optimiser les exp\u00e9riences tout au long du parcours client. La roadmap produit met l’accent sur le d\u00e9veloppement de capacit\u00e9s d’IA agentique (Agentic AI) pour soutenir la cr\u00e9ation de contenu, les workflows du service client et l’identification proactive des risques de r\u00e9putation.<\/span><\/p>\n

Emplifi s’est impos\u00e9e comme le partenaire privil\u00e9gi\u00e9 des grandes marques souhaitant unifier la gestion de leur exp\u00e9rience client. Elle est pl\u00e9biscit\u00e9e tant pour la richesse fonctionnelle de sa plateforme que pour sa capacit\u00e9 \u00e0 collaborer \u00e9troitement avec les \u00e9quipes qui l’utilisent au quotidien. Cette r\u00e9putation repose sur trois piliers fondamentaux :<\/span><\/p>\n

La puissance Enterprise, sans la complexit\u00e9<\/b>\u00a0<\/span><\/p>\n

Emplifi est con\u00e7ue pour les \u00e9quipes qui doivent agir vite sans faire de compromis sur les performances. Pilot\u00e9e par Fuel AI, la plateforme connecte le marketing, le Social Commerce et le service client au sein d’un syst\u00e8me intelligent unique. Les \u00e9quipes peuvent ainsi \u00eatre rapidement op\u00e9rationnelles, quels que soient la r\u00e9gion ou le cas d’usage, tout en b\u00e9n\u00e9ficiant d’une solution qui reste intuitive \u00e0 mesure que l’entreprise se d\u00e9veloppe.<\/span><\/p>\n

Un mod\u00e8le de partenariat orient\u00e9 r\u00e9sultats<\/b>\u00a0<\/span><\/p>\n

La relation d’Emplifi avec ses clients ne s’arr\u00eate pas au d\u00e9ploiement (<\/span>go-live<\/span><\/i>). De l’onboarding au d\u00e9veloppement \u00e0 long terme, nos experts accompagnent les clients pour stimuler l’adoption et acc\u00e9l\u00e9rer l’impact de la solution. L’objectif : garantir que les capacit\u00e9s autonomes de la plateforme se traduisent par des r\u00e9sultats business concrets, tels que la croissance du chiffre d’affaires, la fid\u00e9lisation client et la ma\u00eetrise des risques.<\/span><\/p>\n

Une roadmap qui inspire confiance<\/b>\u00a0<\/span><\/p>\n

Nos clients n’appr\u00e9cient pas seulement les performances actuelles d’Emplifi, ils ont \u00e9galement une totale confiance en sa vision d’avenir. En pla\u00e7ant l’Agentic AI, les workflows autonomes et une int\u00e9gration interfonctionnelle approfondie au c\u0153ur de sa strat\u00e9gie, Emplifi permet aux marques de garder une longueur d’avance et de transformer la gestion de leur exp\u00e9rience client en un avantage concurrentiel durable.<\/span><\/p>\n

\u00ab Nous sommes fiers d’\u00eatre reconnus comme Leader dans le Gartner\u00ae Magic Quadrant\u2122 2026 for Social Media Management and Listening \u00bb, a d\u00e9clar\u00e9 Susan Ganeshan, Chief Marketing Officer (CMO) chez Emplifi. \u00ab Chez Emplifi, notre vision a toujours \u00e9t\u00e9 bien au-del\u00e0 de la simple gestion des r\u00e9seaux sociaux. Nous b\u00e2tissons les fondations d’une exp\u00e9rience client autonome, connect\u00e9e et intelligente, pour aider les marques \u00e0 unifier le marketing, le commerce et le service client gr\u00e2ce \u00e0 une orchestration pilot\u00e9e par l’IA. Nous sommes convaincus que cette reconnaissance souligne la dynamique de cette vision et, surtout, la valeur concr\u00e8te que nos clients en retirent au quotidien. \u00bb<\/span><\/p>\n

Pour acc\u00e9der gratuitement au rapport Gartner\u00ae Magic Quadrant\u2122 2026 for Social Media Management and Listening, <\/span>cliquez ici<\/b><\/a>.<\/span><\/p>\n

Rejoignez ‘Emplifi lors d’un webinaire en direct le 14 juillet pour \u00e9changer sur cette reconnaissance et d\u00e9couvrir en avant-premi\u00e8re la roadmap produit. <\/span>Inscrivez-vous ici.<\/b><\/a><\/p>\n

Avis de non-responsabilit\u00e9 de Gartner<\/b><\/p>\n

Gartner, Magic Quadrant\u2122 for Social Media Management and Listening, Claudia Ratterman, Karen Lee, Tia Zervas, 6 July 2026.\u00a0<\/span><\/i><\/p>\n

GARTNER is a trademark of Gartner, Inc. and\/or its affiliates. Magic Quadrant is a registered trademark of Gartner, Inc. and\/or its affiliates and is used herein with permission. All rights reserved.\u00a0<\/span><\/i><\/p>\n

Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner\u2019s business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose.<\/span><\/i><\/p>\n

\u00c0 propos d’Emplifi<\/b><\/p>\n

Emplifi<\/span><\/a> est l’unique <\/span>plateforme d’Autonomous CX<\/span><\/a> qui unifie le Social Marketing, le Social Commerce et le service client pour plus de 20 000 marques \u00e0 travers le monde. Pilot\u00e9e par Fuel AI, reposant sur plus de 5 To de donn\u00e9es et reconnue comme Leader par les principaux analystes du secteur, Emplifi aide les grandes entreprises \u00e0 orchestrer des parcours clients connect\u00e9s et \u00e0 offrir des exp\u00e9riences ultra-personnalis\u00e9es \u00e0 grande \u00e9chelle, transformant chaque point de contact en un v\u00e9ritable avantage concurrentiel.<\/span><\/p>\n

Contact presse : Jordan Lukes, Directrice de communication, Emplifi<\/span><\/p>\n

jordan.lukes@emplifi.io<\/b><\/p>\n"}],"sidebar_type":"sticky","sidebar_builder":[{"acf_fc_layout":"table_of_contents","title":"TABLE OF CONTENTS","type":"automatic","links":false}],"resource_feed_group":{"show_section":false,"section_subhead":"","section_headline":"Insights from Emplifi","section_text":"

Explore our latest blogs and comprehensive guides designed to help you master customer experience strategies and drive growth.<\/p>\n","feed_type":"resources","use_recent_resources":true,"topic_filter":249,"resources":[{"resource":15047},{"resource":1621},{"resource":1598}],"custom_links":false},"page_cta_group":{"show_section":true,"use_global_cta":true,"section_subhead":"","section_headline":"","section_text_left":"","section_text_right":"","section_button":null},"awards_group":{"show_section":true,"use_global_awards_text":true,"section_subhead":"","section_headline":"","section_text":"","use_global_awards":true,"awards":false},"hero_image":{"ID":27901,"id":27901,"title":"Gartner MQ 2026 FINAL","filename":"Gartner-MQ-2026-FINAL-scaled.png","filesize":192229,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/Gartner-MQ-2026-FINAL-scaled.png","link":"https:\/\/emplifi.io\/fr\/press\/emplifi-leader-gartner-magic-quadrant-2026\/gartner-mq-2026-final-2\/","alt":"","author":"54","description":"","caption":"","name":"gartner-mq-2026-final-2","status":"inherit","uploaded_to":27743,"date":"2026-07-08 15:28:41","modified":"2026-07-08 15:33:21","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":2314,"height":2560,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/Gartner-MQ-2026-FINAL-150x150.png","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/Gartner-MQ-2026-FINAL-271x300.png","medium-width":271,"medium-height":300,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/Gartner-MQ-2026-FINAL-768x849.png","medium_large-width":768,"medium_large-height":849,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/Gartner-MQ-2026-FINAL-926x1024.png","large-width":926,"large-height":1024,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/Gartner-MQ-2026-FINAL-1389x1536.png","1536x1536-width":1389,"1536x1536-height":1536,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/Gartner-MQ-2026-FINAL-1852x2048.png","2048x2048-width":1852,"2048x2048-height":2048,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/Gartner-MQ-2026-FINAL-1920x1080.png","fullscreen-width":1920,"fullscreen-height":1080,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/Gartner-MQ-2026-FINAL-22x24.png","menu-24x24-width":22,"menu-24x24-height":24,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/Gartner-MQ-2026-FINAL-33x36.png","menu-36x36-width":33,"menu-36x36-height":36,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/07\/Gartner-MQ-2026-FINAL-43x48.png","menu-48x48-width":43,"menu-48x48-height":48}}},"_links":{"self":[{"href":"https:\/\/emplifi.io\/fr\/wp-json\/wp\/v2\/news_press_posts\/27743","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/emplifi.io\/fr\/wp-json\/wp\/v2\/news_press_posts"}],"about":[{"href":"https:\/\/emplifi.io\/fr\/wp-json\/wp\/v2\/types\/news_press_posts"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/emplifi.io\/fr\/wp-json\/wp\/v2\/media\/27983"}],"wp:attachment":[{"href":"https:\/\/emplifi.io\/fr\/wp-json\/wp\/v2\/media?parent=27743"}],"wp:term":[{"taxonomy":"newsroom_types_tax","embeddable":true,"href":"https:\/\/emplifi.io\/fr\/wp-json\/wp\/v2\/newsroom_types_tax?post=27743"},{"taxonomy":"newsroom_topics_tax","embeddable":true,"href":"https:\/\/emplifi.io\/fr\/wp-json\/wp\/v2\/newsroom_topics_tax?post=27743"},{"taxonomy":"resource_visibility_tax","embeddable":true,"href":"https:\/\/emplifi.io\/fr\/wp-json\/wp\/v2\/resource_visibility_tax?post=27743"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}