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Ces cat\u00e9gories sont\u00a0: r\u00e9seaux sociaux et messageries, paid social et comptes publicitaires, Unified Analytics, CRM et service client, commerce et syndication, avis, fid\u00e9lit\u00e9 et contenu visuel, plateformes d\u2019emailing, contenus et m\u00e9diath\u00e8ques, identit\u00e9 et SSO, et API, donn\u00e9es et analytics. Chaque tuile renvoie \u00e0 la page de documentation Emplifi de la connexion.<\/p>\n"},{"title":"Quels sont les cinq types de connexion de la page Int\u00e9grations Emplifi\u00a0?","content":"<p>Emplifi classe chaque int\u00e9gration selon cinq types de connexion. Une int\u00e9gration native est con\u00e7ue et g\u00e9r\u00e9e par Emplifi, et configur\u00e9e dans Emplifi Fuel. Une int\u00e9gration partenaire ou marketplace est con\u00e7ue ou pilot\u00e9e par le partenaire, et install\u00e9e c\u00f4t\u00e9 partenaire. Une connexion API ou d\u00e9veloppeur est cr\u00e9\u00e9e par vos d\u00e9veloppeurs sur une interface Emplifi document\u00e9e. Un export ou import de donn\u00e9es fait circuler des fichiers et flux planifi\u00e9s. Un webhook, une automatisation ou une connexion sur mesure est \u00e9v\u00e9nementiel ou d\u00e9velopp\u00e9 sur mesure pour votre stack.<\/p>\n"},{"title":"Que signifie la ligne \u00ab\u00a0Disponible dans\u00a0\u00bb d\u2019une tuile d\u2019int\u00e9gration Emplifi\u00a0?","content":"<p>\u00ab\u00a0Disponible dans\u00a0\u00bb indique les piliers Emplifi dont rel\u00e8ve une connexion\u00a0: social marketing, social commerce et service client social. Une tuile affichant \u00ab\u00a0Disponible dans\u00a0: Social Marketing, Social Commerce, Service client social\u00a0\u00bb fonctionne dans les trois. Cette ligne cl\u00f4t le r\u00e9sum\u00e9 de chaque tuile, \u00e0 c\u00f4t\u00e9 du type de connexion et du nom de l\u2019int\u00e9gration, pour voir o\u00f9 la connexion s\u2019utilise dans Emplifi Fuel avant d\u2019ouvrir sa documentation.<\/p>\n"},{"title":"Quels r\u00e9seaux sociaux et canaux de messagerie puis-je connecter \u00e0 Emplifi\u00a0?","content":"<p>Emplifi se connecte \u00e0 12 r\u00e9seaux sociaux et canaux de messagerie\u00a0:<\/p>\n<ul>\n<li>Facebook<\/li>\n<li>Instagram<\/li>\n<li>X (ex-Twitter)<\/li>\n<li>LinkedIn<\/li>\n<li>TikTok<\/li>\n<li>YouTube<\/li>\n<li>Pinterest<\/li>\n<li>Threads<\/li>\n<li>Snapchat<\/li>\n<li>WhatsApp Business<\/li>\n<li>Google Business Profile<\/li>\n<li>Reddit<\/li>\n<\/ul>\n<p>Chaque profil est ajout\u00e9 dans Settings par un utilisateur dont le r\u00f4le inclut l\u2019autorisation Add Pages and Profiles. Les possibilit\u00e9s varient selon le canal\u00a0: la publication sur Snapchat depuis Emplifi n\u2019est pas disponible, et les contenus Reddit arrivent via des requ\u00eates Listening plut\u00f4t que par le suivi de profils. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/connecting-and-managing-profiles\" target=\"_blank\" rel=\"noopener\">Connecter et g\u00e9rer les profils<\/a>.<\/p>\n"},{"title":"Quels comptes publicitaires ajouter \u00e0 Emplifi\u00a0?","content":"<p>Emplifi connecte les comptes publicitaires Meta, TikTok et X (ex-Twitter). Meta couvre Facebook, Instagram, Threads, WhatsApp, Messenger et Audience Network\u00a0; TikTok couvre TikTok, Pangle et le TikTok Global App Bundle\u00a0; X couvre X et son r\u00e9seau d\u2019\u00e9diteurs. Un compte publicitaire est ajout\u00e9 par un utilisateur dont le r\u00f4le inclut l\u2019autorisation Add Pages and Profiles, et seuls les utilisateurs affect\u00e9s \u00e0 ce compte voient ses donn\u00e9es. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/ad-accounts\" target=\"_blank\" rel=\"noopener\">Connecter et g\u00e9rer les comptes publicitaires<\/a>.<\/p>\n"},{"title":"\u00c0 quels outils CRM et de service client Emplifi se connecte-t-il\u00a0?","content":"<p>Emplifi se connecte \u00e0 Salesforce Service Cloud, Gladly et Reputation Studio. L\u2019int\u00e9gration Salesforce escalade les conversations sociales en tickets et leads, et synchronise les tickets Care dans les deux sens. Gladly affiche les avis Emplifi sur une fiche client et transforme les avis signal\u00e9s au service client en t\u00e2ches Gladly. Reputation Studio, une app de Salesforce AppExchange, transforme avis et questions d\u2019acheteurs Emplifi en tickets Service Cloud et renvoie les r\u00e9ponses. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/integrate-care-with-salesforce\" target=\"_blank\" rel=\"noopener\">Int\u00e9grer Care \u00e0 Salesforce<\/a>.<\/p>\n"},{"title":"Quelles plateformes e-commerce Emplifi Ratings and Reviews prend-il en charge\u00a0?","content":"<p>Emplifi Ratings and Reviews propose des apps, cartridges et plugins pr\u00eats \u00e0 l\u2019emploi pour Magento (Adobe Commerce) versions 2.1 \u00e0 2.4, Salesforce SiteGenesis et Salesforce Reference Architecture (SFRA), ainsi que Shopify. La documentation couvre les widgets Emplifi SpeedFlex\u00a0: les nouveaux clients sont invit\u00e9s \u00e0 d\u00e9marrer sur SpeedFlex, et les impl\u00e9mentations v4.3 existantes restent prises en charge. Pour toute autre boutique, contactez le support Emplifi pour v\u00e9rifier la compatibilit\u00e9. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/e-commerce-platforms\" target=\"_blank\" rel=\"noopener\">Plateformes e-commerce<\/a>.<\/p>\n"},{"title":"Quels partenaires fid\u00e9lit\u00e9 et contenu visuel fonctionnent avec Emplifi Ratings and Reviews\u00a0?","content":"<p>Emplifi Ratings and Reviews s\u2019int\u00e8gre \u00e0 CrowdTwist pour les points de fid\u00e9lit\u00e9, \u00e0 Bazaarvoice (Curalate) et Social Native (Olapic) pour les photos d\u2019acheteurs, et \u00e0 Movable Ink pour des avis en direct dans les emails. CrowdTwist cr\u00e9dite un acheteur pour chaque avis, question ou r\u00e9ponse via son API User Activity Credit. L\u2019int\u00e9gration Curalate s\u2019ex\u00e9cute chaque nuit et publie les images collect\u00e9es dans Curalate Fanreel. Olapic re\u00e7oit les photos issues des avis visuels Emplifi. Movable Ink r\u00e9cup\u00e8re notes et avis par SKU produit. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/integrations\" target=\"_blank\" rel=\"noopener\">Int\u00e9grations<\/a>.<\/p>\n"},{"title":"Quelles plateformes d\u2019emailing peuvent envoyer les demandes d\u2019avis Emplifi\u00a0?","content":"<p>Emplifi Ratings and Reviews dispose d\u2019une int\u00e9gration compl\u00e8te, Inbox Submission comprise, avec Braze, Cordial et SendGrid, que la documentation d\u00e9signe comme l\u2019ESP d\u2019Emplifi Ratings and Reviews. Hors Inbox Submission, il est int\u00e9gr\u00e9 \u00e0 CheetahMail (r\u00e9f\u00e9renc\u00e9 comme CheetahMail (Experian)), Dotdigital (Dot Mailer), SAP Emarsys (Emarsys), Klaviyo, Listrak, Mailchimp Transactional Email (Mandrill), Mapp, Maropost, Oracle Responsys (Responsys), Sailthru, Salesforce Marketing Cloud, SparkPost et Yesmail (YesMail). Les autres fournisseurs n\u00e9cessitent une API REST ou SOAP avec des endpoints d\u2019email transactionnel\u00a0; interrogez l\u2019\u00e9quipe Technical Services d\u2019Emplifi sur la compatibilit\u00e9. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/third-party-esp-integrations\" target=\"_blank\" rel=\"noopener\">Int\u00e9grations ESP tierces<\/a>.<\/p>\n"},{"title":"Depuis quels stockages cloud importer des contenus dans Emplifi\u00a0?","content":"<p>Emplifi importe des fichiers depuis huit sources de stockage cloud, dans Publisher, dans les r\u00e9ponses Community et dans les collections Content Hub\u00a0:<\/p>\n<ul>\n<li>Google Drive<\/li>\n<li>OneDrive (comptes personnels uniquement)<\/li>\n<li>Box<\/li>\n<li>Gmail<\/li>\n<li>Google Photos<\/li>\n<li>Dropbox<\/li>\n<li>Facebook<\/li>\n<li>Instagram<\/li>\n<\/ul>\n<p>Bynder et Adobe Experience Manager figurent aussi parmi les sources. Vous autorisez vous-m\u00eame chaque source, et le jeton de connexion n\u2019est pas conserv\u00e9 plus de quelques heures\u00a0: vous devrez peut-\u00eatre r\u00e9autoriser une source chaque jour. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/integrate-emplifi-with-cloud-storage-providers\" target=\"_blank\" rel=\"noopener\">Int\u00e9grer Emplifi aux fournisseurs de stockage cloud<\/a>.<\/p>\n"},{"title":"Quels fournisseurs d\u2019identit\u00e9 Emplifi prend-il en charge pour le SSO\u00a0?","content":"<p>Le SSO Emplifi repose sur le protocole SAML 2.0 et fonctionne donc avec tout fournisseur d\u2019identit\u00e9 compatible SAML 2.0, notamment\u00a0:<\/p>\n<ul>\n<li>Okta<\/li>\n<li>OneLogin<\/li>\n<li>Google<\/li>\n<li>Microsoft Entra ID (anciennement Azure Active Directory)<\/li>\n<li>Shibboleth<\/li>\n<\/ul>\n<p>La configuration se fait dans le portail SSO en libre-service d\u2019Emplifi. Okta, OneLogin et Microsoft Entra ID r\u00e9f\u00e9rencent tous Emplifi dans leur propre catalogue d\u2019applications, ce qui r\u00e9duit la configuration \u00e0 un sous-domaine et une URL de m\u00e9tadonn\u00e9es. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/the-single-sign-on-self-service-guide\" target=\"_blank\" rel=\"noopener\">Authentification unique (SSO)<\/a>.<\/p>\n"},{"title":"Quelles connexions API et donn\u00e9es Emplifi propose-t-il pour votre propre reporting\u00a0?","content":"<p>Emplifi propose ces connexions API et donn\u00e9es\u00a0:<\/p>\n<ul>\n<li>L\u2019API publique Emplifi sur api.emplifi.io pour les m\u00e9triques sociales<\/li>\n<li>L\u2019API REST Ratings and Reviews pour les contenus d\u2019avis et les donn\u00e9es catalogue<\/li>\n<li>Les webhooks Ratings and Reviews pour les \u00e9v\u00e9nements en temps r\u00e9el<\/li>\n<li>Des flux de donn\u00e9es planifi\u00e9s pour les fichiers catalogue, commandes et avis<\/li>\n<li>Des exports de la plateforme en PDF et XLSX<\/li>\n<li>Le connecteur Looker Studio<\/li>\n<li>Des API sur mesure qu\u2019Emplifi Bot appelle pendant une conversation<\/li>\n<\/ul>\n<p>Le connecteur Power BI et le Tableau Web Data Connector sont obsol\u00e8tes. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/how-to-set-up-looker-studio-connector-with-emplifi\" target=\"_blank\" rel=\"noopener\">Configurer le connecteur Looker Studio avec Emplifi<\/a>.<\/p>\n"},{"title":"Puis-je publier sur une page Facebook depuis Emplifi\u00a0?","content":"<p>Oui. Emplifi connecte une page Facebook comme profil de marque\u00a0: vous consultez les insights de la page et y publiez du contenu directement depuis Emplifi. La page est ajout\u00e9e dans Settings par un utilisateur dont le r\u00f4le inclut l\u2019autorisation Add Pages and Profiles. Les autorisations d\u2019insights et de publication se connectent page par page. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/add-an-owned-profile-for-your-facebook-page\" target=\"_blank\" rel=\"noopener\">Ajouter un profil de marque pour votre page Facebook<\/a>.<\/p>\n"},{"title":"Emplifi s\u2019int\u00e8gre-t-il \u00e0 Instagram\u00a0?","content":"<p>Oui. Emplifi connecte un compte Instagram que vous poss\u00e9dez ou g\u00e9rez comme profil de marque\u00a0: vous acc\u00e9dez \u00e0 ses insights et publiez sur Instagram directement depuis Emplifi. Comme pour tout canal, la personne qui ajoute le compte doit avoir un r\u00f4le incluant l\u2019autorisation Add Pages and Profiles, et Instagram fait aussi partie des sources d\u2019o\u00f9 importer des contenus existants lors de la r\u00e9daction d\u2019un post. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/add-an-owned-profile-for-your-instagram-account\" target=\"_blank\" rel=\"noopener\">Ajouter un profil de marque pour votre compte Instagram<\/a>.<\/p>\n"},{"title":"Comment connecter un profil X (ex-Twitter) \u00e0 Emplifi\u00a0?","content":"<p>Emplifi connecte un profil X (ex-Twitter) sans pr\u00e9requis particulier, contrairement \u00e0 Facebook ou Instagram. Connectez-vous \u00e0 Emplifi, allez dans Settings, puis Channels and Social profiles, cliquez sur Add profile, puis connectez le profil X \u00e0 votre compte Emplifi. L\u2019ajout d\u2019un profil n\u00e9cessite un r\u00f4le incluant l\u2019autorisation Add Pages and Profiles. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/how-to-add-an-owned-twitter-profile\" target=\"_blank\" rel=\"noopener\">Ajouter un profil de marque pour votre compte X (ex-Twitter)<\/a>.<\/p>\n"},{"title":"Emplifi se connecte-t-il \u00e0 LinkedIn\u00a0?","content":"<p>Oui. Emplifi connecte un compte LinkedIn que vous poss\u00e9dez ou g\u00e9rez comme profil de marque\u00a0: vous acc\u00e9dez \u00e0 ses insights et publiez sur LinkedIn directement depuis Emplifi. Les autorisations d\u2019insights et de publication se connectent compte par compte, par un utilisateur disposant de l\u2019autorisation Add Pages and Profiles. LinkedIn ne fait pas partie des sources couvertes par Emplifi Listening. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/connect-owned-linkedin-insights-and-permissions\" target=\"_blank\" rel=\"noopener\">Ajouter un profil de marque pour votre compte LinkedIn<\/a>.<\/p>\n"},{"title":"Publier sur TikTok depuis Emplifi\u00a0?","content":"<p>Oui. Emplifi connecte un compte TikTok comme profil de marque\u00a0: vous consultez ses insights et publiez du contenu sur TikTok directement depuis Emplifi. TikTok est aussi une source Listening, avec une limite \u00e0 conna\u00eetre\u00a0: l\u2019historique n\u2019est pas r\u00e9cup\u00e9rable pour TikTok, Reddit ni les hashtags Instagram, donc Listening collecte les mentions TikTok d\u00e8s le lancement de la requ\u00eate. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/add-an-owned-profile-for-your-tiktok-account\" target=\"_blank\" rel=\"noopener\">Ajouter un profil de marque pour votre compte TikTok<\/a>.<\/p>\n"},{"title":"Emplifi g\u00e8re-t-il YouTube\u00a0?","content":"<p>Oui. Emplifi connecte une cha\u00eene YouTube que vous poss\u00e9dez ou g\u00e9rez comme profil de marque\u00a0: vous acc\u00e9dez \u00e0 ses insights et y publiez du contenu directement depuis Emplifi. YouTube fait aussi partie des sources couvertes par Emplifi Listening\u00a0: les mentions sur YouTube peuvent donc aussi arriver via une requ\u00eate Listening. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/add-an-owned-profile-for-your-youtube-channel\" target=\"_blank\" rel=\"noopener\">Ajouter un profil de marque pour votre cha\u00eene YouTube<\/a>.<\/p>\n"},{"title":"Emplifi prend-il en charge WhatsApp Business\u00a0?","content":"<p>Oui. Emplifi connecte un compte WhatsApp Business que vous poss\u00e9dez ou g\u00e9rez comme profil de marque\u00a0; ce compte envoie et re\u00e7oit ensuite les messages clients directement via Emplifi. Une partie des \u00e9tapes se d\u00e9roule dans les produits Meta, et le compte ne doit pas d\u00e9j\u00e0 \u00eatre connect\u00e9 \u00e0 un autre fournisseur de services. Son ajout n\u00e9cessite un r\u00f4le incluant l\u2019autorisation Add Pages and Profiles. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/add-an-owned-profile-for-your-wa-business-account\" target=\"_blank\" rel=\"noopener\">Ajouter un profil de marque pour votre compte WhatsApp Business<\/a>.<\/p>\n"},{"title":"Puis-je r\u00e9pondre aux avis Google Business dans Emplifi\u00a0?","content":"<p>Oui. Emplifi connecte un compte Google Business comme profil de marque, qui vous alerte des avis sur votre entreprise et vous permet d\u2019y r\u00e9agir directement depuis les modules Community et Care. La connexion est ajout\u00e9e dans les param\u00e8tres Emplifi par un utilisateur dont le r\u00f4le inclut l\u2019autorisation Add Pages and Profiles. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/add-an-owned-profile-for-your-google-business-ac-1\" target=\"_blank\" rel=\"noopener\">Ajouter un profil de marque pour votre compte Google Business<\/a>.<\/p>\n"},{"title":"Emplifi propose-t-il Reddit\u00a0?","content":"<p>Oui, sous une condition. Reddit comme source de donn\u00e9es est une option de Listening\u00a0: contactez votre Customer Success Manager ou le support Emplifi \u00e0 support@emplifi.io pour l\u2019activer. Les contenus Reddit sont collect\u00e9s via des requ\u00eates Listening plut\u00f4t que par le suivi de profils, et une requ\u00eate avec Reddit activ\u00e9 pour Community est requise. Connecter un compte Reddit que vous poss\u00e9dez vous permet ensuite de r\u00e9pondre aux posts et commentaires, et de voter pour ou contre, depuis Community et Care. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/add-an-owned-profile-for-your-reddit-account\" target=\"_blank\" rel=\"noopener\">Ajouter un profil de marque pour votre compte Reddit<\/a>.<\/p>\n"},{"title":"Emplifi s\u2019int\u00e8gre-t-il \u00e0 Salesforce Service Cloud\u00a0?","content":"<p>Oui. Emplifi int\u00e8gre le module Care \u00e0 Salesforce\u00a0: vous traitez les tickets Care dans l\u2019environnement Salesforce, cr\u00e9ez un ticket ou un lead Salesforce directement depuis un ticket Care et gardez les deux c\u00f4t\u00e9s synchronis\u00e9s, car l\u2019int\u00e9gration Care vers Salesforce est bidirectionnelle. L\u2019int\u00e9gration Community vers Salesforce est distincte. Il vous faut un compte Salesforce avec un acc\u00e8s CRUD aux tickets, contacts, leads, comptes et types d\u2019enregistrement concern\u00e9s, et un d\u00e9tenteur de jeton qui connecte l\u2019environnement Salesforce. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/integrate-care-with-salesforce\" target=\"_blank\" rel=\"noopener\">Int\u00e9grer Care \u00e0 Salesforce<\/a>.<\/p>\n"},{"title":"Salesforce Marketing Cloud envoie-t-il les emails d\u2019avis Emplifi\u00a0?","content":"<p>Oui. Emplifi Ratings and Reviews communique avec Salesforce Marketing Cloud (anciennement ExactTarget) via son API REST et d\u00e9clenche des emails transactionnels, comme les emails de demande d\u2019avis et de r\u00e9ponse aux questions. Vous d\u00e9finissez des interactions d\u2019email d\u00e9clench\u00e9 dans Marketing Cloud et ajoutez une data extension d\u2019envoi d\u00e9clench\u00e9 qui contient le HTML et l\u2019objet transmis par Emplifi. Emplifi configure l\u2019int\u00e9gration avec votre Customer Success Manager, \u00e0 l\u2019aide de vos identifiants API Marketing Cloud et de l\u2019identifiant d\u2019envoi d\u00e9clench\u00e9 de chaque email. Salesforce Marketing Cloud est r\u00e9f\u00e9renc\u00e9 comme int\u00e9gr\u00e9 hors Inbox Submission. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/salesforce-marketing-cloud-sfmc\" target=\"_blank\" rel=\"noopener\">Salesforce Marketing Cloud (SFMC)<\/a>.<\/p>\n"},{"title":"Emplifi Ratings and Reviews fonctionne-t-il sur Salesforce B2C Commerce\u00a0?","content":"<p>Oui. Emplifi Ratings and Reviews propose des impl\u00e9mentations document\u00e9es pour les boutiques Salesforce SiteGenesis et Salesforce Reference Architecture (SFRA), livr\u00e9es sous forme de cartridge facile \u00e0 installer. La documentation publi\u00e9e couvre les widgets Emplifi SpeedFlex. Les impl\u00e9mentations v4.3 existantes restent prises en charge, et les nouveaux clients sont invit\u00e9s \u00e0 d\u00e9marrer sur SpeedFlex. Contactez le support Emplifi pour obtenir la documentation v4.3. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/e-commerce-platforms\" target=\"_blank\" rel=\"noopener\">Plateformes e-commerce<\/a>.<\/p>\n"},{"title":"Comment Emplifi s\u2019int\u00e8gre-t-il \u00e0 Shopify\u00a0?","content":"<p>Emplifi se connecte \u00e0 Shopify de deux fa\u00e7ons document\u00e9es\u00a0: des galeries Emplifi UGC int\u00e9gr\u00e9es \u00e0 une boutique Shopify, et un album UGC synchronis\u00e9 avec votre boutique dans la Shop app de Shopify, pour que les acheteurs voient les derniers contenus approuv\u00e9s, autoris\u00e9s et tagu\u00e9s produit. Shopify figure aussi parmi les plateformes pr\u00eates \u00e0 l\u2019emploi d\u2019Emplifi Ratings and Reviews. Une limite \u00e0 anticiper\u00a0: un contenu tagu\u00e9 avec un produit absent de votre catalogue Shopify n\u2019appara\u00eet pas dans la boutique Shop app. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/add-an-emplifi-ugc-album-to-your-shopify-shop\" target=\"_blank\" rel=\"noopener\">Ajouter une galerie UGC \u00e0 votre boutique Shop app de Shopify<\/a>.<\/p>\n"},{"title":"Existe-t-il une extension Emplifi pour Adobe Commerce (Magento)\u00a0?","content":"<p>Oui. L\u2019extension Emplifi pour Magento 2 prend en charge l\u2019essentiel de l\u2019int\u00e9gration\u00a0: elle exporte et importe les flux requis, ajoute les donn\u00e9es d\u2019avis aux produits via des attributs personnalis\u00e9s et modifie les templates pour ajouter le HTML, le CSS et le JavaScript n\u00e9cessaires aux widgets. Elle couvre Magento 2.1 \u00e0 2.4 et s\u2019installe via Composer, la Magento Marketplace ou des fichiers GitHub. Le SSO via le compte boutique est arriv\u00e9 avec la version 3.3.0 de l\u2019extension et s\u2019active par le support Emplifi. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/magento\" target=\"_blank\" rel=\"noopener\">Magento<\/a>.<\/p>\n"},{"title":"Klaviyo peut-il envoyer les demandes d\u2019avis Emplifi\u00a0?","content":"<p>Oui. Klaviyo peut envoyer les emails de sollicitation d\u2019avis Emplifi et collecter les avis qui en d\u00e9coulent, et Emplifi peut renvoyer les donn\u00e9es Ratings and Reviews vers Klaviyo pour la segmentation et l\u2019automatisation dans les flows Klaviyo. Indiquez au support Emplifi que vous souhaitez l\u2019int\u00e9gration\u00a0; Emplifi fournit un template HTML \u00e0 importer dans Klaviyo. Klaviyo figure parmi les fournisseurs int\u00e9gr\u00e9s hors Inbox Submission. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/klaviyo\" target=\"_blank\" rel=\"noopener\">Klaviyo<\/a>.<\/p>\n"},{"title":"Comment fonctionne l\u2019int\u00e9gration Emplifi avec Braze\u00a0?","content":"<p>Emplifi Ratings and Reviews d\u00e9clenche les envois d\u2019emails transactionnels via l\u2019endpoint messages\/send de l\u2019API Braze\u00a0: les emails de demande d\u2019avis et de questions partent de votre compte Braze. Emplifi configure l\u2019int\u00e9gration avec votre Customer Success Manager, \u00e0 l\u2019aide de l\u2019URL de votre dashboard Braze, de ses identifiants API et des identifiants de campagne et de variante de message de chaque type d\u2019email. Braze est l\u2019un des trois fournisseurs en int\u00e9gration compl\u00e8te, Inbox Submission comprise. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/braze\" target=\"_blank\" rel=\"noopener\">Braze<\/a>.<\/p>\n"},{"title":"Raccourcir des liens dans Emplifi Publisher avec Bitly\u00a0?","content":"<p>Oui. Emplifi Publisher raccourcit les liens des posts avec Bit.ly, et le raccourcisseur de liens est activ\u00e9 automatiquement sur tous les comptes Emplifi. Les clics sur les liens raccourcis sont suivis comme tout autre lien dans les analytics Emplifi. Deux limites sont document\u00e9es\u00a0: Emplifi ne permet pas de connecter un compte Bit.ly, et les analytics natifs de Bit.ly ne sont pas accessibles depuis la plateforme Emplifi. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/link-shortener-integration-with-publisher\" target=\"_blank\" rel=\"noopener\">Int\u00e9gration du raccourcisseur de liens avec Publisher<\/a>.<\/p>\n"},{"title":"Emplifi prend-il en charge le SSO avec Okta\u00a0?","content":"<p>Oui. Emplifi est r\u00e9f\u00e9renc\u00e9 dans le catalogue Okta Trusted App avec une int\u00e9gration pr\u00e9configur\u00e9e\u00a0: un administrateur Okta parcourt le catalogue d\u2019applications, recherche Emplifi et ajoute l\u2019int\u00e9gration. Dans l\u2019onglet Sign On, saisissez le domaine choisi dans le portail SSO en libre-service d\u2019Emplifi, puis copiez l\u2019URL de m\u00e9tadonn\u00e9es des instructions de configuration dans ce portail pour terminer. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/set-up-emplifi-sso-with-catalog-login-providers\" target=\"_blank\" rel=\"noopener\">Configurer le SSO Emplifi avec les fournisseurs de connexion du catalogue<\/a>.<\/p>\n"},{"title":"Emplifi figure-t-il dans le catalogue d\u2019applications OneLogin\u00a0?","content":"<p>Oui. OneLogin est l\u2019un des trois fournisseurs de connexion du catalogue qui incluent Emplifi, avec Okta et Microsoft Entra ID, et la documentation Emplifi d\u00e9taille la configuration pas \u00e0 pas pour chacun. Le SSO lui-m\u00eame repose sur SAML 2.0 et se finalise dans le portail SSO en libre-service d\u2019Emplifi, o\u00f9 vous d\u00e9finissez le domaine de connexion et collez les m\u00e9tadonn\u00e9es issues de OneLogin. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/set-up-emplifi-sso-with-catalog-login-providers\" target=\"_blank\" rel=\"noopener\">Configurer le SSO Emplifi avec les fournisseurs de connexion du catalogue<\/a>.<\/p>\n"},{"title":"Emplifi fonctionne-t-il avec Microsoft Entra ID\u00a0?","content":"<p>Oui. Emplifi prend en charge le SSO avec Microsoft Entra ID, anciennement Azure Active Directory, l\u2019un des fournisseurs de connexion qui r\u00e9f\u00e9rencent Emplifi dans leur propre catalogue d\u2019applications. La configuration repose sur SAML\u00a0: votre administrateur des identit\u00e9s ajoute l\u2019application de la plateforme Emplifi dans le portail Microsoft Entra ID, choisit SAML comme m\u00e9thode de connexion, puis copie l\u2019URL des m\u00e9tadonn\u00e9es de f\u00e9d\u00e9ration de l\u2019app dans le portail SSO en libre-service d\u2019Emplifi pour terminer. Une configuration cr\u00e9\u00e9e avant le changement de domaine de connexion d\u2019Emplifi doit \u00eatre migr\u00e9e vers le domaine de connexion actuel account.emplifi.io. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/set-up-emplifi-sso-with-catalog-login-providers\" target=\"_blank\" rel=\"noopener\">Configurer le SSO Emplifi avec les fournisseurs de connexion du catalogue<\/a>.<\/p>\n"},{"title":"Les widgets d\u2019avis Emplifi acceptent-ils la connexion de mon site\u00a0?","content":"<p>Oui. Le SSO d\u2019Emplifi Ratings and Reviews s\u2019int\u00e8gre \u00e0 votre propre syst\u00e8me d\u2019authentification\u00a0: les acheteurs connect\u00e9s interagissent imm\u00e9diatement avec les widgets d\u2019avis, tandis que les acheteurs d\u00e9connect\u00e9s ou non inscrits passent par votre parcours de connexion ou d\u2019inscription. Vos d\u00e9veloppeurs ajoutent la structure de code SSO \u00e0 la configuration de la page produit et compl\u00e8tent trois fonctions\u00a0: userDataFn, loggedInDataFn et logout. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/speedflex-single-sign-on-sso-integration\" target=\"_blank\" rel=\"noopener\">Int\u00e9gration SSO SpeedFlex (Single Sign-On)<\/a>.<\/p>\n"},{"title":"Emplifi a-t-il une API publique\u00a0?","content":"<p>Oui. L\u2019API publique Emplifi r\u00e9cup\u00e8re les m\u00e9triques social media des profils de votre compte Emplifi pour que vous puissiez les utiliser dans un autre outil ou cr\u00e9er votre propre dashboard\u00a0; elle est document\u00e9e sur api.emplifi.io. Pour les profils publics, l\u2019API ne renvoie que les donn\u00e9es publiques disponibles via l\u2019API. Pour les profils de marque, elle renvoie les insights priv\u00e9s, \u00e0 condition que les connexions d\u2019insights soient en place. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/emplifi-public-api-integration\" target=\"_blank\" rel=\"noopener\">Int\u00e9grer l\u2019API publique Emplifi \u00e0 votre application<\/a>.<\/p>\n"},{"title":"Puis-je connecter Emplifi \u00e0 Looker Studio\u00a0?","content":"<p>Oui. Le connecteur Looker Studio d\u2019Emplifi fait le lien entre l\u2019API publique Emplifi et Looker Studio\u00a0: vos donn\u00e9es sociales apparaissent dans les m\u00eames graphiques que vos autres donn\u00e9es m\u00e9tier. Seules les donn\u00e9es des profils suivis dans votre plateforme Emplifi sont disponibles, et les m\u00e9triques d\u2019insights exigent une page de marque avec les insights connect\u00e9s. La plupart des m\u00e9triques de l\u2019API, mais pas toutes, sont disponibles dans le connecteur, et la documentation liste les exceptions. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/how-to-set-up-looker-studio-connector-with-emplifi\" target=\"_blank\" rel=\"noopener\">Configurer le connecteur Looker Studio avec Emplifi<\/a>.<\/p>\n"},{"title":"Quels connecteurs de reporting Emplifi sont obsol\u00e8tes\u00a0?","content":"<p>Deux sont retir\u00e9s. Le connecteur Emplifi Power BI et l\u2019Emplifi Tableau Web Data Connector ont \u00e9t\u00e9 rendus obsol\u00e8tes le 1er ao\u00fbt 2024 et ne sont plus pris en charge\u00a0: le connecteur n\u2019appara\u00eet plus comme source de donn\u00e9es dans Power BI Desktop et l\u2019URL du Tableau Web Data Connector renvoie une erreur. Les donn\u00e9es d\u00e9j\u00e0 t\u00e9l\u00e9charg\u00e9es ne sont pas affect\u00e9es. Emplifi documente l\u2019API publique et le connecteur Looker Studio comme solutions de remplacement. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/deprecated-power-bi-connector\" target=\"_blank\" rel=\"noopener\">Connecteur Power BI<\/a>.<\/p>\n"},{"title":"Emplifi Ratings and Reviews dispose-t-il d\u2019une API\u00a0?","content":"<p>Oui. L\u2019API REST Ratings and Reviews, aussi appel\u00e9e API TurnTo, permet aux d\u00e9veloppeurs de soumettre et r\u00e9cup\u00e9rer des donn\u00e9es d\u2019avis par programmation, notamment le contenu g\u00e9n\u00e9r\u00e9 par les utilisateurs, le catalogue produits, les commandes des acheteurs et d\u2019autres statistiques, pour cr\u00e9er vos propres affichages d\u2019avis, de questions-r\u00e9ponses, de commentaires au checkout et de contenus visuels. L\u2019acc\u00e8s utilise des jetons bearer OAuth 2.0, et chaque site peut d\u00e9tenir jusqu\u2019\u00e0 10 jetons\u00a0: un jeton principal et neuf jetons suppl\u00e9mentaires g\u00e9r\u00e9s sur la page API. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/ratings-and-reviews-turnto-api-implementation\" target=\"_blank\" rel=\"noopener\">Impl\u00e9mentation de l\u2019API Ratings &amp; Reviews (TurnTo)<\/a>.<\/p>\n"},{"title":"Emplifi g\u00e8re-t-il les webhooks\u00a0?","content":"<p>Oui. Les webhooks Emplifi Ratings and Reviews sont des callbacks HTTP qui envoient des donn\u00e9es en temps r\u00e9el au format JSON lorsqu\u2019un \u00e9v\u00e9nement se produit, par exemple la publication d\u2019un avis, et remplacent le traitement quotidien des flux. Ils peuvent s\u2019int\u00e9grer directement aux outils de gestion des informations produit, aux plateformes e-commerce ou aux outils de help desk. Emplifi a d\u00e9velopp\u00e9 des webhooks pour le type d\u2019entit\u00e9 avis, et vous configurez un abonnement webhook avec le support Emplifi. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/emplifi-ratings-and-reviews-webhooks\" target=\"_blank\" rel=\"noopener\">Webhooks Emplifi Ratings &amp; Reviews<\/a>.<\/p>\n"},{"title":"Comment importer catalogue et commandes dans Emplifi Ratings and Reviews\u00a0?","content":"<p>Via les flux de donn\u00e9es, pipelines de transfert qui font tourner une impl\u00e9mentation Ratings and Reviews. Flux requis\u00a0: le flux catalogue (donn\u00e9es produits et cat\u00e9gories), le flux de commandes JavaScript qui transmet les nouvelles commandes depuis la page de confirmation, et le flux de commandes historiques qui importe une fois les commandes pass\u00e9es\u00a0; les deux flux de commandes sont facultatifs si vous envoyez vos propres emails. Flux facultatifs, dont un fichier de base de connaissances pour les questions-r\u00e9ponses. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/data-feeds-for-emplifi-ratings-reviews\" target=\"_blank\" rel=\"noopener\">Flux de donn\u00e9es pour Emplifi Ratings &amp; Reviews<\/a>.<\/p>\n"},{"title":"Puis-je exporter le reporting Emplifi vers mes syst\u00e8mes\u00a0?","content":"<p>Oui. Les boards et rapports Emplifi s\u2019exportent en PDF ponctuel \u00e0 partager ou en fichier XLSX pour une analyse approfondie, s\u2019envoient par email en PDF, se partagent via un lien URL et peuvent \u00eatre programm\u00e9s pour g\u00e9n\u00e9rer le PDF et l\u2019envoyer aux bonnes personnes. Les options d\u2019export d\u00e9pendent du module et de votre r\u00f4le utilisateur. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/export-and-schedule-a-content-hub-report\" target=\"_blank\" rel=\"noopener\">Exporter et programmer un rapport Content Hub<\/a>.<\/p>\n"},{"title":"Emplifi Bot peut-il interroger mes syst\u00e8mes en conversation\u00a0?","content":"<p>Oui. Emplifi Bot utilise des API pour demander des informations \u00e0 d\u2019autres applications, puis les exploite dans la conversation, et vous ajoutez vos propres API sur mesure pour vos bots sur la page APIs. Une limite est document\u00e9e\u00a0: la page APIs n\u2019est pas disponible dans l\u2019interface Social Chatbot. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/apis\" target=\"_blank\" rel=\"noopener\">API<\/a>.<\/p>\n"},{"title":"Puis-je collecter des avis par SMS avec Emplifi\u00a0?","content":"<p>Oui, avec votre propre fournisseur SMS. Emplifi g\u00e9n\u00e8re un lien magique que vous int\u00e9grez au SMS envoy\u00e9. Le lien d\u00e9crit un SKU, un acheteur et une commande\u00a0: un lien distinct est donc g\u00e9n\u00e9r\u00e9 pour chaque message, et aucune connexion ni information de commande n\u2019est demand\u00e9e \u00e0 l\u2019acheteur. Pour le cr\u00e9er, il vous faut votre cl\u00e9 de site, le SKU du produit et un jeton de commande hach\u00e9 (un JSON Web Token). Un raccourcisseur d\u2019URL rend le texte du lien plus lisible. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/integrating-with-sms-providers\" target=\"_blank\" rel=\"noopener\">Int\u00e9gration avec les fournisseurs SMS<\/a>.<\/p>\n"},{"title":"Qu\u2019est-ce que la syndication d\u2019avis Emplifi\u00a0?","content":"<p>Avec la syndication, Emplifi partage du contenu g\u00e9n\u00e9r\u00e9 par les utilisateurs depuis le site o\u00f9 il a \u00e9t\u00e9 publi\u00e9 (la source) vers d\u2019autres sites qui le r\u00e9utilisent (les destinataires)\u00a0: en g\u00e9n\u00e9ral, une marque qui fournit des avis \u00e0 ses distributeurs. Une source peut rejoindre le r\u00e9seau de syndication Emplifi ou autoriser la syndication vers un destinataire pr\u00e9cis. Les sources envoient l\u2019ensemble de leurs contenus publi\u00e9s ou publiables, sans aucune donn\u00e9e personnelle, et Emplifi leur fournit un dashboard indiquant o\u00f9 leurs contenus apparaissent. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/syndication\" target=\"_blank\" rel=\"noopener\">Syndication<\/a>.<\/p>\n"},{"title":"O\u00f9 trouver les instructions de configuration d\u2019une int\u00e9gration Emplifi\u00a0?","content":"<p>Chaque connexion document\u00e9e a sa propre page sur le site de documentation Emplifi, docs.emplifi.io, et chaque tuile de la page Int\u00e9grations Emplifi y renvoie directement. Les connexions de canaux se trouvent sous Settings et Connecting and Managing Profiles, les comptes publicitaires sous Connecting and Managing Ad Accounts, et les connexions commerce, ESP, fid\u00e9lit\u00e9 et API sous Emplifi Ratings and Reviews. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/connecting-and-managing-profiles\" target=\"_blank\" rel=\"noopener\">Connecter et g\u00e9rer les profils<\/a>.<\/p>\n"},{"title":"Qui contacter pour de l\u2019aide sur une int\u00e9gration Emplifi\u00a0?","content":"<p>Le support Emplifi (support@emplifi.io) et votre Customer Success Manager prennent en charge les \u00e9tapes de configuration qui ne sont pas en libre-service. Le support configure les abonnements webhook, active le SSO via le compte boutique pour Adobe Commerce et confirme la compatibilit\u00e9 d\u2019une plateforme e-commerce. L\u2019\u00e9quipe Technical Services v\u00e9rifie si une plateforme d\u2019emailing peut \u00eatre int\u00e9gr\u00e9e. Pour les sources de stockage cloud, le bouton de demande dans Account Settings, sous Integrations and API, pr\u00e9vient votre Account Manager. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/\" target=\"_blank\" rel=\"noopener\">Accueil de la documentation Emplifi<\/a>.<\/p>\n"}],"disclaimer_text":"","add_additional_sections":false,"additional_faq_sections":false}},{"acf_fc_layout":"banner","banner_group":{"show_section":true,"headline":"Une question sur les int\u00e9grations Emplifi\u00a0?","button":{"title":"Contactez-nous","url":"https:\/\/emplifi.io\/integrations\/","target":""}}}]},"flexible_section_builder_group":[{"acf_fc_layout":"link_list","link_list_group":{"show_section":true,"section_subhead":"65 int\u00e9grations, 10 cat\u00e9gories","section_headline":"Aller \u00e0 une cat\u00e9gorie","section_text":"<p><a class=\"section-anchor\" name=\"jump-to-a-category\"><\/a>Choisissez votre th\u00e9matique.<\/p>\n","links":[{"link":{"title":"R\u00e9seaux sociaux et messageries","url":"#social-networks-and-messaging","target":""}},{"link":{"title":"Paid social et comptes publicitaires","url":"#paid-social-and-ad-accounts","target":""}},{"link":{"title":"Unified Analytics","url":"#unified-analytics","target":""}},{"link":{"title":"CRM et service client","url":"#crm-and-customer-service","target":""}},{"link":{"title":"Commerce et syndication","url":"#commerce-and-syndication","target":""}},{"link":{"title":"Avis, fid\u00e9lit\u00e9 et contenu visuel","url":"#reviews-loyalty-and-visual-content","target":""}},{"link":{"title":"Plateformes d\u2019emailing","url":"#email-service-providers","target":""}},{"link":{"title":"Contenus et m\u00e9diath\u00e8ques","url":"#content-and-asset-libraries","target":""}},{"link":{"title":"Identit\u00e9 et SSO","url":"#identity-and-single-sign-on","target":""}},{"link":{"title":"API, donn\u00e9es et analytics","url":"#apis-data-and-analytics","target":""}}]}},{"acf_fc_layout":"callout_gray","callout_gray_group":{"show_section":true,"subhead":"","headline":"Lire cette page\u00a0: 5 types de connexion","text":"<p>Chaque tuile indique son type de connexion, l\u2019int\u00e9gration et les piliers Emplifi o\u00f9 elle est disponible.<\/p>\n<ul>\n<li><strong>Int\u00e9gration native\u00a0:<\/strong> con\u00e7ue et g\u00e9r\u00e9e par Emplifi, configur\u00e9e dans Emplifi Fuel.<\/li>\n<li><strong>Int\u00e9gration partenaire ou marketplace\u00a0:<\/strong> con\u00e7ue ou pilot\u00e9e par le partenaire, install\u00e9e c\u00f4t\u00e9 partenaire.<\/li>\n<li><strong>Connexion API\/d\u00e9veloppeur\u00a0:<\/strong> vos d\u00e9veloppeurs la cr\u00e9ent sur une interface Emplifi document\u00e9e.<\/li>\n<li><strong>Export\/import de donn\u00e9es\u00a0:<\/strong> fichiers et flux planifi\u00e9s qui font entrer ou sortir des donn\u00e9es.<\/li>\n<li><strong>Webhook, automatisation ou connexion sur mesure\u00a0:<\/strong> \u00e9v\u00e9nementielle ou d\u00e9velopp\u00e9e sur mesure pour votre 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Disponible dans\u00a0: Social Commerce."},{"link":{"title":"Consulter la documentation","url":"https:\/\/docs.emplifi.io\/platform\/latest\/home\/exports","target":"_blank"},"icon":{"ID":36644,"id":36644,"title":"icon-platform-exports","filename":"icon-platform-exports.svg","filesize":304,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-platform-exports.svg","link":"https:\/\/emplifi.io\/fr\/integrations-list\/icon-platform-exports-2\/","alt":"Ic\u00f4ne Exports plateforme Emplifi","author":"52","description":"","caption":"","name":"icon-platform-exports-2","status":"inherit","uploaded_to":43504,"date":"2026-09-17 22:49:01","modified":"2026-10-22 22:02:07","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":34,"height":34,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-platform-exports.svg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-platform-exports.svg","medium-width":300,"medium-height":300,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-platform-exports.svg","medium_large-width":768,"medium_large-height":768,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-platform-exports.svg","large-width":1024,"large-height":1024,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-platform-exports.svg","1536x1536-width":34,"1536x1536-height":34,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-platform-exports.svg","2048x2048-width":34,"2048x2048-height":34,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-platform-exports.svg","fullscreen-width":34,"fullscreen-height":34,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-platform-exports.svg","menu-24x24-width":24,"menu-24x24-height":24,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-platform-exports.svg","menu-36x36-width":34,"menu-36x36-height":34,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-platform-exports.svg","menu-48x48-width":34,"menu-48x48-height":34}},"subtitle":"Export\/import de donn\u00e9es","title":"Exports plateforme Emplifi","description":"Transf\u00e9rez vers vos syst\u00e8mes les donn\u00e9es Emplifi de reporting, communaut\u00e9, profils et utilisateurs par exports planifi\u00e9s ou manuels. Disponible dans\u00a0: Social Marketing, Social Commerce, Service client social."},{"link":{"title":"Consulter la documentation","url":"https:\/\/docs.emplifi.io\/platform\/latest\/home\/apis","target":"_blank"},"icon":{"ID":36629,"id":36629,"title":"icon-bot-custom-apis","filename":"icon-bot-custom-apis.svg","filesize":304,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-bot-custom-apis.svg","link":"https:\/\/emplifi.io\/fr\/integrations-list\/icon-bot-custom-apis-2\/","alt":"Ic\u00f4ne API sur mesure dans Emplifi Bot","author":"52","description":"","caption":"","name":"icon-bot-custom-apis-2","status":"inherit","uploaded_to":43504,"date":"2026-09-17 22:48:56","modified":"2026-10-22 22:03:07","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":34,"height":34,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-bot-custom-apis.svg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-bot-custom-apis.svg","medium-width":300,"medium-height":300,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-bot-custom-apis.svg","medium_large-width":768,"medium_large-height":768,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-bot-custom-apis.svg","large-width":1024,"large-height":1024,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-bot-custom-apis.svg","1536x1536-width":34,"1536x1536-height":34,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-bot-custom-apis.svg","2048x2048-width":34,"2048x2048-height":34,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-bot-custom-apis.svg","fullscreen-width":34,"fullscreen-height":34,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-bot-custom-apis.svg","menu-24x24-width":24,"menu-24x24-height":24,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-bot-custom-apis.svg","menu-36x36-width":34,"menu-36x36-height":34,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-bot-custom-apis.svg","menu-48x48-width":34,"menu-48x48-height":34}},"subtitle":"Webhook, automatisation ou connexion sur mesure","title":"API sur mesure dans Emplifi Bot","description":"Laissez Emplifi Bot interroger vos syst\u00e8mes en conversation pour r\u00e9pondre avec les donn\u00e9es en direct d\u2019autres apps. Disponible dans\u00a0: Service client social."},{"link":{"title":"Consulter la documentation","url":"https:\/\/docs.emplifi.io\/platform\/latest\/home\/integrating-with-sms-providers","target":"_blank"},"icon":{"ID":36669,"id":36669,"title":"icon-sms-review-collection","filename":"icon-sms-review-collection.svg","filesize":393,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-sms-review-collection.svg","link":"https:\/\/emplifi.io\/fr\/integrations-list\/icon-sms-review-collection-2\/","alt":"Ic\u00f4ne Collecte d\u2019avis par SMS avec votre fournisseur SMS","author":"52","description":"","caption":"","name":"icon-sms-review-collection-2","status":"inherit","uploaded_to":43504,"date":"2026-09-17 22:49:09","modified":"2026-10-22 22:01:06","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":34,"height":34,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-sms-review-collection.svg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-sms-review-collection.svg","medium-width":300,"medium-height":300,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-sms-review-collection.svg","medium_large-width":768,"medium_large-height":768,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-sms-review-collection.svg","large-width":1024,"large-height":1024,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-sms-review-collection.svg","1536x1536-width":34,"1536x1536-height":34,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-sms-review-collection.svg","2048x2048-width":34,"2048x2048-height":34,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-sms-review-collection.svg","fullscreen-width":34,"fullscreen-height":34,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-sms-review-collection.svg","menu-24x24-width":24,"menu-24x24-height":24,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-sms-review-collection.svg","menu-36x36-width":34,"menu-36x36-height":34,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-sms-review-collection.svg","menu-48x48-width":34,"menu-48x48-height":34}},"subtitle":"Webhook, automatisation ou connexion sur mesure","title":"Collecte d\u2019avis par SMS avec votre fournisseur SMS","description":"Collectez des avis par SMS en int\u00e9grant un lien magique Emplifi aux messages envoy\u00e9s par votre fournisseur SMS. Disponible dans\u00a0: Social Commerce."}]}},{"acf_fc_layout":"callout_gray","callout_gray_group":{"show_section":false,"subhead":"","headline":"Deux connecteurs sont retir\u00e9s, la documentation fait foi","text":"<p>Le connecteur Power BI et le Tableau Web Data Connector sont document\u00e9s comme obsol\u00e8tes et ne figurent donc pas sur cette page. Looker Studio et l\u2019API publique Emplifi couvrent aujourd\u2019hui ces besoins de reporting.<\/p>\n<p>Chaque tuile renvoie \u00e0 la documentation Emplifi, qui reste la r\u00e9f\u00e9rence sur ce que chaque connexion prend en charge.<\/p>\n","button_1":{"title":"Voir les fonctionnalit\u00e9s obsol\u00e8tes","url":"https:\/\/docs.emplifi.io\/platform\/latest\/home\/deprecated-features-and-components","target":"_blank"},"button_2":null}},{"acf_fc_layout":"faqs","faqs_group":{"show_section":true,"section_subhead":"FAQ","section_headline":"Questions fr\u00e9quentes sur les int\u00e9grations Emplifi","section_text":"","faqs":[{"title":"Que contient la page Int\u00e9grations Emplifi\u00a0?","content":"<p>La page Int\u00e9grations Emplifi recense chaque connexion document\u00e9e entre Emplifi Fuel et les autres syst\u00e8mes d\u2019une marque\u00a0: 65 connexions en 10 cat\u00e9gories. Ces cat\u00e9gories sont\u00a0: r\u00e9seaux sociaux et messageries, paid social et comptes publicitaires, Unified Analytics, CRM et service client, commerce et syndication, avis, fid\u00e9lit\u00e9 et contenu visuel, plateformes d\u2019emailing, contenus et m\u00e9diath\u00e8ques, identit\u00e9 et SSO, et API, donn\u00e9es et analytics. Chaque tuile renvoie \u00e0 la page de documentation Emplifi de la connexion.<\/p>\n"},{"title":"Quels sont les cinq types de connexion de la page Int\u00e9grations Emplifi\u00a0?","content":"<p>Emplifi classe chaque int\u00e9gration selon cinq types de connexion. Une int\u00e9gration native est con\u00e7ue et g\u00e9r\u00e9e par Emplifi, et configur\u00e9e dans Emplifi Fuel. Une int\u00e9gration partenaire ou marketplace est con\u00e7ue ou pilot\u00e9e par le partenaire, et install\u00e9e c\u00f4t\u00e9 partenaire. Une connexion API ou d\u00e9veloppeur est cr\u00e9\u00e9e par vos d\u00e9veloppeurs sur une interface Emplifi document\u00e9e. Un export ou import de donn\u00e9es fait circuler des fichiers et flux planifi\u00e9s. Un webhook, une automatisation ou une connexion sur mesure est \u00e9v\u00e9nementiel ou d\u00e9velopp\u00e9 sur mesure pour votre stack.<\/p>\n"},{"title":"Que signifie la ligne \u00ab\u00a0Disponible dans\u00a0\u00bb d\u2019une tuile d\u2019int\u00e9gration Emplifi\u00a0?","content":"<p>\u00ab\u00a0Disponible dans\u00a0\u00bb indique les piliers Emplifi dont rel\u00e8ve une connexion\u00a0: social marketing, social commerce et service client social. Une tuile affichant \u00ab\u00a0Disponible dans\u00a0: Social Marketing, Social Commerce, Service client social\u00a0\u00bb fonctionne dans les trois. Cette ligne cl\u00f4t le r\u00e9sum\u00e9 de chaque tuile, \u00e0 c\u00f4t\u00e9 du type de connexion et du nom de l\u2019int\u00e9gration, pour voir o\u00f9 la connexion s\u2019utilise dans Emplifi Fuel avant d\u2019ouvrir sa documentation.<\/p>\n"},{"title":"Quels r\u00e9seaux sociaux et canaux de messagerie puis-je connecter \u00e0 Emplifi\u00a0?","content":"<p>Emplifi se connecte \u00e0 12 r\u00e9seaux sociaux et canaux de messagerie\u00a0:<\/p>\n<ul>\n<li>Facebook<\/li>\n<li>Instagram<\/li>\n<li>X (ex-Twitter)<\/li>\n<li>LinkedIn<\/li>\n<li>TikTok<\/li>\n<li>YouTube<\/li>\n<li>Pinterest<\/li>\n<li>Threads<\/li>\n<li>Snapchat<\/li>\n<li>WhatsApp Business<\/li>\n<li>Google Business Profile<\/li>\n<li>Reddit<\/li>\n<\/ul>\n<p>Chaque profil est ajout\u00e9 dans Settings par un utilisateur dont le r\u00f4le inclut l\u2019autorisation Add Pages and Profiles. Les possibilit\u00e9s varient selon le canal\u00a0: la publication sur Snapchat depuis Emplifi n\u2019est pas disponible, et les contenus Reddit arrivent via des requ\u00eates Listening plut\u00f4t que par le suivi de profils. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/connecting-and-managing-profiles\" target=\"_blank\" rel=\"noopener\">Connecter et g\u00e9rer les profils<\/a>.<\/p>\n"},{"title":"Quels comptes publicitaires ajouter \u00e0 Emplifi\u00a0?","content":"<p>Emplifi connecte les comptes publicitaires Meta, TikTok et X (ex-Twitter). Meta couvre Facebook, Instagram, Threads, WhatsApp, Messenger et Audience Network\u00a0; TikTok couvre TikTok, Pangle et le TikTok Global App Bundle\u00a0; X couvre X et son r\u00e9seau d\u2019\u00e9diteurs. Un compte publicitaire est ajout\u00e9 par un utilisateur dont le r\u00f4le inclut l\u2019autorisation Add Pages and Profiles, et seuls les utilisateurs affect\u00e9s \u00e0 ce compte voient ses donn\u00e9es. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/ad-accounts\" target=\"_blank\" rel=\"noopener\">Connecter et g\u00e9rer les comptes publicitaires<\/a>.<\/p>\n"},{"title":"\u00c0 quels outils CRM et de service client Emplifi se connecte-t-il\u00a0?","content":"<p>Emplifi se connecte \u00e0 Salesforce Service Cloud, Gladly et Reputation Studio. L\u2019int\u00e9gration Salesforce escalade les conversations sociales en tickets et leads, et synchronise les tickets Care dans les deux sens. Gladly affiche les avis Emplifi sur une fiche client et transforme les avis signal\u00e9s au service client en t\u00e2ches Gladly. Reputation Studio, une app de Salesforce AppExchange, transforme avis et questions d\u2019acheteurs Emplifi en tickets Service Cloud et renvoie les r\u00e9ponses. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/integrate-care-with-salesforce\" target=\"_blank\" rel=\"noopener\">Int\u00e9grer Care \u00e0 Salesforce<\/a>.<\/p>\n"},{"title":"Quelles plateformes e-commerce Emplifi Ratings and Reviews prend-il en charge\u00a0?","content":"<p>Emplifi Ratings and Reviews propose des apps, cartridges et plugins pr\u00eats \u00e0 l\u2019emploi pour Magento (Adobe Commerce) versions 2.1 \u00e0 2.4, Salesforce SiteGenesis et Salesforce Reference Architecture (SFRA), ainsi que Shopify. La documentation couvre les widgets Emplifi SpeedFlex\u00a0: les nouveaux clients sont invit\u00e9s \u00e0 d\u00e9marrer sur SpeedFlex, et les impl\u00e9mentations v4.3 existantes restent prises en charge. Pour toute autre boutique, contactez le support Emplifi pour v\u00e9rifier la compatibilit\u00e9. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/e-commerce-platforms\" target=\"_blank\" rel=\"noopener\">Plateformes e-commerce<\/a>.<\/p>\n"},{"title":"Quels partenaires fid\u00e9lit\u00e9 et contenu visuel fonctionnent avec Emplifi Ratings and Reviews\u00a0?","content":"<p>Emplifi Ratings and Reviews s\u2019int\u00e8gre \u00e0 CrowdTwist pour les points de fid\u00e9lit\u00e9, \u00e0 Bazaarvoice (Curalate) et Social Native (Olapic) pour les photos d\u2019acheteurs, et \u00e0 Movable Ink pour des avis en direct dans les emails. CrowdTwist cr\u00e9dite un acheteur pour chaque avis, question ou r\u00e9ponse via son API User Activity Credit. L\u2019int\u00e9gration Curalate s\u2019ex\u00e9cute chaque nuit et publie les images collect\u00e9es dans Curalate Fanreel. Olapic re\u00e7oit les photos issues des avis visuels Emplifi. Movable Ink r\u00e9cup\u00e8re notes et avis par SKU produit. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/integrations\" target=\"_blank\" rel=\"noopener\">Int\u00e9grations<\/a>.<\/p>\n"},{"title":"Quelles plateformes d\u2019emailing peuvent envoyer les demandes d\u2019avis Emplifi\u00a0?","content":"<p>Emplifi Ratings and Reviews dispose d\u2019une int\u00e9gration compl\u00e8te, Inbox Submission comprise, avec Braze, Cordial et SendGrid, que la documentation d\u00e9signe comme l\u2019ESP d\u2019Emplifi Ratings and Reviews. Hors Inbox Submission, il est int\u00e9gr\u00e9 \u00e0 CheetahMail (r\u00e9f\u00e9renc\u00e9 comme CheetahMail (Experian)), Dotdigital (Dot Mailer), SAP Emarsys (Emarsys), Klaviyo, Listrak, Mailchimp Transactional Email (Mandrill), Mapp, Maropost, Oracle Responsys (Responsys), Sailthru, Salesforce Marketing Cloud, SparkPost et Yesmail (YesMail). Les autres fournisseurs n\u00e9cessitent une API REST ou SOAP avec des endpoints d\u2019email transactionnel\u00a0; interrogez l\u2019\u00e9quipe Technical Services d\u2019Emplifi sur la compatibilit\u00e9. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/third-party-esp-integrations\" target=\"_blank\" rel=\"noopener\">Int\u00e9grations ESP tierces<\/a>.<\/p>\n"},{"title":"Depuis quels stockages cloud importer des contenus dans Emplifi\u00a0?","content":"<p>Emplifi importe des fichiers depuis huit sources de stockage cloud, dans Publisher, dans les r\u00e9ponses Community et dans les collections Content Hub\u00a0:<\/p>\n<ul>\n<li>Google Drive<\/li>\n<li>OneDrive (comptes personnels uniquement)<\/li>\n<li>Box<\/li>\n<li>Gmail<\/li>\n<li>Google Photos<\/li>\n<li>Dropbox<\/li>\n<li>Facebook<\/li>\n<li>Instagram<\/li>\n<\/ul>\n<p>Bynder et Adobe Experience Manager figurent aussi parmi les sources. Vous autorisez vous-m\u00eame chaque source, et le jeton de connexion n\u2019est pas conserv\u00e9 plus de quelques heures\u00a0: vous devrez peut-\u00eatre r\u00e9autoriser une source chaque jour. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/integrate-emplifi-with-cloud-storage-providers\" target=\"_blank\" rel=\"noopener\">Int\u00e9grer Emplifi aux fournisseurs de stockage cloud<\/a>.<\/p>\n"},{"title":"Quels fournisseurs d\u2019identit\u00e9 Emplifi prend-il en charge pour le SSO\u00a0?","content":"<p>Le SSO Emplifi repose sur le protocole SAML 2.0 et fonctionne donc avec tout fournisseur d\u2019identit\u00e9 compatible SAML 2.0, notamment\u00a0:<\/p>\n<ul>\n<li>Okta<\/li>\n<li>OneLogin<\/li>\n<li>Google<\/li>\n<li>Microsoft Entra ID (anciennement Azure Active Directory)<\/li>\n<li>Shibboleth<\/li>\n<\/ul>\n<p>La configuration se fait dans le portail SSO en libre-service d\u2019Emplifi. Okta, OneLogin et Microsoft Entra ID r\u00e9f\u00e9rencent tous Emplifi dans leur propre catalogue d\u2019applications, ce qui r\u00e9duit la configuration \u00e0 un sous-domaine et une URL de m\u00e9tadonn\u00e9es. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/the-single-sign-on-self-service-guide\" target=\"_blank\" rel=\"noopener\">Authentification unique (SSO)<\/a>.<\/p>\n"},{"title":"Quelles connexions API et donn\u00e9es Emplifi propose-t-il pour votre propre reporting\u00a0?","content":"<p>Emplifi propose ces connexions API et donn\u00e9es\u00a0:<\/p>\n<ul>\n<li>L\u2019API publique Emplifi sur api.emplifi.io pour les m\u00e9triques sociales<\/li>\n<li>L\u2019API REST Ratings and Reviews pour les contenus d\u2019avis et les donn\u00e9es catalogue<\/li>\n<li>Les webhooks Ratings and Reviews pour les \u00e9v\u00e9nements en temps r\u00e9el<\/li>\n<li>Des flux de donn\u00e9es planifi\u00e9s pour les fichiers catalogue, commandes et avis<\/li>\n<li>Des exports de la plateforme en PDF et XLSX<\/li>\n<li>Le connecteur Looker Studio<\/li>\n<li>Des API sur mesure qu\u2019Emplifi Bot appelle pendant une conversation<\/li>\n<\/ul>\n<p>Le connecteur Power BI et le Tableau Web Data Connector sont obsol\u00e8tes. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/how-to-set-up-looker-studio-connector-with-emplifi\" target=\"_blank\" rel=\"noopener\">Configurer le connecteur Looker Studio avec Emplifi<\/a>.<\/p>\n"},{"title":"Puis-je publier sur une page Facebook depuis Emplifi\u00a0?","content":"<p>Oui. Emplifi connecte une page Facebook comme profil de marque\u00a0: vous consultez les insights de la page et y publiez du contenu directement depuis Emplifi. La page est ajout\u00e9e dans Settings par un utilisateur dont le r\u00f4le inclut l\u2019autorisation Add Pages and Profiles. Les autorisations d\u2019insights et de publication se connectent page par page. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/add-an-owned-profile-for-your-facebook-page\" target=\"_blank\" rel=\"noopener\">Ajouter un profil de marque pour votre page Facebook<\/a>.<\/p>\n"},{"title":"Emplifi s\u2019int\u00e8gre-t-il \u00e0 Instagram\u00a0?","content":"<p>Oui. Emplifi connecte un compte Instagram que vous poss\u00e9dez ou g\u00e9rez comme profil de marque\u00a0: vous acc\u00e9dez \u00e0 ses insights et publiez sur Instagram directement depuis Emplifi. Comme pour tout canal, la personne qui ajoute le compte doit avoir un r\u00f4le incluant l\u2019autorisation Add Pages and Profiles, et Instagram fait aussi partie des sources d\u2019o\u00f9 importer des contenus existants lors de la r\u00e9daction d\u2019un post. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/add-an-owned-profile-for-your-instagram-account\" target=\"_blank\" rel=\"noopener\">Ajouter un profil de marque pour votre compte Instagram<\/a>.<\/p>\n"},{"title":"Comment connecter un profil X (ex-Twitter) \u00e0 Emplifi\u00a0?","content":"<p>Emplifi connecte un profil X (ex-Twitter) sans pr\u00e9requis particulier, contrairement \u00e0 Facebook ou Instagram. Connectez-vous \u00e0 Emplifi, allez dans Settings, puis Channels and Social profiles, cliquez sur Add profile, puis connectez le profil X \u00e0 votre compte Emplifi. L\u2019ajout d\u2019un profil n\u00e9cessite un r\u00f4le incluant l\u2019autorisation Add Pages and Profiles. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/how-to-add-an-owned-twitter-profile\" target=\"_blank\" rel=\"noopener\">Ajouter un profil de marque pour votre compte X (ex-Twitter)<\/a>.<\/p>\n"},{"title":"Emplifi se connecte-t-il \u00e0 LinkedIn\u00a0?","content":"<p>Oui. Emplifi connecte un compte LinkedIn que vous poss\u00e9dez ou g\u00e9rez comme profil de marque\u00a0: vous acc\u00e9dez \u00e0 ses insights et publiez sur LinkedIn directement depuis Emplifi. Les autorisations d\u2019insights et de publication se connectent compte par compte, par un utilisateur disposant de l\u2019autorisation Add Pages and Profiles. LinkedIn ne fait pas partie des sources couvertes par Emplifi Listening. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/connect-owned-linkedin-insights-and-permissions\" target=\"_blank\" rel=\"noopener\">Ajouter un profil de marque pour votre compte LinkedIn<\/a>.<\/p>\n"},{"title":"Publier sur TikTok depuis Emplifi\u00a0?","content":"<p>Oui. Emplifi connecte un compte TikTok comme profil de marque\u00a0: vous consultez ses insights et publiez du contenu sur TikTok directement depuis Emplifi. TikTok est aussi une source Listening, avec une limite \u00e0 conna\u00eetre\u00a0: l\u2019historique n\u2019est pas r\u00e9cup\u00e9rable pour TikTok, Reddit ni les hashtags Instagram, donc Listening collecte les mentions TikTok d\u00e8s le lancement de la requ\u00eate. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/add-an-owned-profile-for-your-tiktok-account\" target=\"_blank\" rel=\"noopener\">Ajouter un profil de marque pour votre compte TikTok<\/a>.<\/p>\n"},{"title":"Emplifi g\u00e8re-t-il YouTube\u00a0?","content":"<p>Oui. Emplifi connecte une cha\u00eene YouTube que vous poss\u00e9dez ou g\u00e9rez comme profil de marque\u00a0: vous acc\u00e9dez \u00e0 ses insights et y publiez du contenu directement depuis Emplifi. YouTube fait aussi partie des sources couvertes par Emplifi Listening\u00a0: les mentions sur YouTube peuvent donc aussi arriver via une requ\u00eate Listening. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/add-an-owned-profile-for-your-youtube-channel\" target=\"_blank\" rel=\"noopener\">Ajouter un profil de marque pour votre cha\u00eene YouTube<\/a>.<\/p>\n"},{"title":"Emplifi prend-il en charge WhatsApp Business\u00a0?","content":"<p>Oui. Emplifi connecte un compte WhatsApp Business que vous poss\u00e9dez ou g\u00e9rez comme profil de marque\u00a0; ce compte envoie et re\u00e7oit ensuite les messages clients directement via Emplifi. Une partie des \u00e9tapes se d\u00e9roule dans les produits Meta, et le compte ne doit pas d\u00e9j\u00e0 \u00eatre connect\u00e9 \u00e0 un autre fournisseur de services. Son ajout n\u00e9cessite un r\u00f4le incluant l\u2019autorisation Add Pages and Profiles. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/add-an-owned-profile-for-your-wa-business-account\" target=\"_blank\" rel=\"noopener\">Ajouter un profil de marque pour votre compte WhatsApp Business<\/a>.<\/p>\n"},{"title":"Puis-je r\u00e9pondre aux avis Google Business dans Emplifi\u00a0?","content":"<p>Oui. Emplifi connecte un compte Google Business comme profil de marque, qui vous alerte des avis sur votre entreprise et vous permet d\u2019y r\u00e9agir directement depuis les modules Community et Care. La connexion est ajout\u00e9e dans les param\u00e8tres Emplifi par un utilisateur dont le r\u00f4le inclut l\u2019autorisation Add Pages and Profiles. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/add-an-owned-profile-for-your-google-business-ac-1\" target=\"_blank\" rel=\"noopener\">Ajouter un profil de marque pour votre compte Google Business<\/a>.<\/p>\n"},{"title":"Emplifi propose-t-il Reddit\u00a0?","content":"<p>Oui, sous une condition. Reddit comme source de donn\u00e9es est une option de Listening\u00a0: contactez votre Customer Success Manager ou le support Emplifi \u00e0 support@emplifi.io pour l\u2019activer. Les contenus Reddit sont collect\u00e9s via des requ\u00eates Listening plut\u00f4t que par le suivi de profils, et une requ\u00eate avec Reddit activ\u00e9 pour Community est requise. Connecter un compte Reddit que vous poss\u00e9dez vous permet ensuite de r\u00e9pondre aux posts et commentaires, et de voter pour ou contre, depuis Community et Care. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/add-an-owned-profile-for-your-reddit-account\" target=\"_blank\" rel=\"noopener\">Ajouter un profil de marque pour votre compte Reddit<\/a>.<\/p>\n"},{"title":"Emplifi s\u2019int\u00e8gre-t-il \u00e0 Salesforce Service Cloud\u00a0?","content":"<p>Oui. Emplifi int\u00e8gre le module Care \u00e0 Salesforce\u00a0: vous traitez les tickets Care dans l\u2019environnement Salesforce, cr\u00e9ez un ticket ou un lead Salesforce directement depuis un ticket Care et gardez les deux c\u00f4t\u00e9s synchronis\u00e9s, car l\u2019int\u00e9gration Care vers Salesforce est bidirectionnelle. L\u2019int\u00e9gration Community vers Salesforce est distincte. Il vous faut un compte Salesforce avec un acc\u00e8s CRUD aux tickets, contacts, leads, comptes et types d\u2019enregistrement concern\u00e9s, et un d\u00e9tenteur de jeton qui connecte l\u2019environnement Salesforce. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/integrate-care-with-salesforce\" target=\"_blank\" rel=\"noopener\">Int\u00e9grer Care \u00e0 Salesforce<\/a>.<\/p>\n"},{"title":"Salesforce Marketing Cloud envoie-t-il les emails d\u2019avis Emplifi\u00a0?","content":"<p>Oui. Emplifi Ratings and Reviews communique avec Salesforce Marketing Cloud (anciennement ExactTarget) via son API REST et d\u00e9clenche des emails transactionnels, comme les emails de demande d\u2019avis et de r\u00e9ponse aux questions. Vous d\u00e9finissez des interactions d\u2019email d\u00e9clench\u00e9 dans Marketing Cloud et ajoutez une data extension d\u2019envoi d\u00e9clench\u00e9 qui contient le HTML et l\u2019objet transmis par Emplifi. Emplifi configure l\u2019int\u00e9gration avec votre Customer Success Manager, \u00e0 l\u2019aide de vos identifiants API Marketing Cloud et de l\u2019identifiant d\u2019envoi d\u00e9clench\u00e9 de chaque email. Salesforce Marketing Cloud est r\u00e9f\u00e9renc\u00e9 comme int\u00e9gr\u00e9 hors Inbox Submission. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/salesforce-marketing-cloud-sfmc\" target=\"_blank\" rel=\"noopener\">Salesforce Marketing Cloud (SFMC)<\/a>.<\/p>\n"},{"title":"Emplifi Ratings and Reviews fonctionne-t-il sur Salesforce B2C Commerce\u00a0?","content":"<p>Oui. Emplifi Ratings and Reviews propose des impl\u00e9mentations document\u00e9es pour les boutiques Salesforce SiteGenesis et Salesforce Reference Architecture (SFRA), livr\u00e9es sous forme de cartridge facile \u00e0 installer. La documentation publi\u00e9e couvre les widgets Emplifi SpeedFlex. Les impl\u00e9mentations v4.3 existantes restent prises en charge, et les nouveaux clients sont invit\u00e9s \u00e0 d\u00e9marrer sur SpeedFlex. Contactez le support Emplifi pour obtenir la documentation v4.3. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/e-commerce-platforms\" target=\"_blank\" rel=\"noopener\">Plateformes e-commerce<\/a>.<\/p>\n"},{"title":"Comment Emplifi s\u2019int\u00e8gre-t-il \u00e0 Shopify\u00a0?","content":"<p>Emplifi se connecte \u00e0 Shopify de deux fa\u00e7ons document\u00e9es\u00a0: des galeries Emplifi UGC int\u00e9gr\u00e9es \u00e0 une boutique Shopify, et un album UGC synchronis\u00e9 avec votre boutique dans la Shop app de Shopify, pour que les acheteurs voient les derniers contenus approuv\u00e9s, autoris\u00e9s et tagu\u00e9s produit. Shopify figure aussi parmi les plateformes pr\u00eates \u00e0 l\u2019emploi d\u2019Emplifi Ratings and Reviews. Une limite \u00e0 anticiper\u00a0: un contenu tagu\u00e9 avec un produit absent de votre catalogue Shopify n\u2019appara\u00eet pas dans la boutique Shop app. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/add-an-emplifi-ugc-album-to-your-shopify-shop\" target=\"_blank\" rel=\"noopener\">Ajouter une galerie UGC \u00e0 votre boutique Shop app de Shopify<\/a>.<\/p>\n"},{"title":"Existe-t-il une extension Emplifi pour Adobe Commerce (Magento)\u00a0?","content":"<p>Oui. L\u2019extension Emplifi pour Magento 2 prend en charge l\u2019essentiel de l\u2019int\u00e9gration\u00a0: elle exporte et importe les flux requis, ajoute les donn\u00e9es d\u2019avis aux produits via des attributs personnalis\u00e9s et modifie les templates pour ajouter le HTML, le CSS et le JavaScript n\u00e9cessaires aux widgets. Elle couvre Magento 2.1 \u00e0 2.4 et s\u2019installe via Composer, la Magento Marketplace ou des fichiers GitHub. Le SSO via le compte boutique est arriv\u00e9 avec la version 3.3.0 de l\u2019extension et s\u2019active par le support Emplifi. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/magento\" target=\"_blank\" rel=\"noopener\">Magento<\/a>.<\/p>\n"},{"title":"Klaviyo peut-il envoyer les demandes d\u2019avis Emplifi\u00a0?","content":"<p>Oui. Klaviyo peut envoyer les emails de sollicitation d\u2019avis Emplifi et collecter les avis qui en d\u00e9coulent, et Emplifi peut renvoyer les donn\u00e9es Ratings and Reviews vers Klaviyo pour la segmentation et l\u2019automatisation dans les flows Klaviyo. Indiquez au support Emplifi que vous souhaitez l\u2019int\u00e9gration\u00a0; Emplifi fournit un template HTML \u00e0 importer dans Klaviyo. Klaviyo figure parmi les fournisseurs int\u00e9gr\u00e9s hors Inbox Submission. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/klaviyo\" target=\"_blank\" rel=\"noopener\">Klaviyo<\/a>.<\/p>\n"},{"title":"Comment fonctionne l\u2019int\u00e9gration Emplifi avec Braze\u00a0?","content":"<p>Emplifi Ratings and Reviews d\u00e9clenche les envois d\u2019emails transactionnels via l\u2019endpoint messages\/send de l\u2019API Braze\u00a0: les emails de demande d\u2019avis et de questions partent de votre compte Braze. Emplifi configure l\u2019int\u00e9gration avec votre Customer Success Manager, \u00e0 l\u2019aide de l\u2019URL de votre dashboard Braze, de ses identifiants API et des identifiants de campagne et de variante de message de chaque type d\u2019email. Braze est l\u2019un des trois fournisseurs en int\u00e9gration compl\u00e8te, Inbox Submission comprise. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/braze\" target=\"_blank\" rel=\"noopener\">Braze<\/a>.<\/p>\n"},{"title":"Raccourcir des liens dans Emplifi Publisher avec Bitly\u00a0?","content":"<p>Oui. Emplifi Publisher raccourcit les liens des posts avec Bit.ly, et le raccourcisseur de liens est activ\u00e9 automatiquement sur tous les comptes Emplifi. Les clics sur les liens raccourcis sont suivis comme tout autre lien dans les analytics Emplifi. Deux limites sont document\u00e9es\u00a0: Emplifi ne permet pas de connecter un compte Bit.ly, et les analytics natifs de Bit.ly ne sont pas accessibles depuis la plateforme Emplifi. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/link-shortener-integration-with-publisher\" target=\"_blank\" rel=\"noopener\">Int\u00e9gration du raccourcisseur de liens avec Publisher<\/a>.<\/p>\n"},{"title":"Emplifi prend-il en charge le SSO avec Okta\u00a0?","content":"<p>Oui. Emplifi est r\u00e9f\u00e9renc\u00e9 dans le catalogue Okta Trusted App avec une int\u00e9gration pr\u00e9configur\u00e9e\u00a0: un administrateur Okta parcourt le catalogue d\u2019applications, recherche Emplifi et ajoute l\u2019int\u00e9gration. Dans l\u2019onglet Sign On, saisissez le domaine choisi dans le portail SSO en libre-service d\u2019Emplifi, puis copiez l\u2019URL de m\u00e9tadonn\u00e9es des instructions de configuration dans ce portail pour terminer. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/set-up-emplifi-sso-with-catalog-login-providers\" target=\"_blank\" rel=\"noopener\">Configurer le SSO Emplifi avec les fournisseurs de connexion du catalogue<\/a>.<\/p>\n"},{"title":"Emplifi figure-t-il dans le catalogue d\u2019applications OneLogin\u00a0?","content":"<p>Oui. OneLogin est l\u2019un des trois fournisseurs de connexion du catalogue qui incluent Emplifi, avec Okta et Microsoft Entra ID, et la documentation Emplifi d\u00e9taille la configuration pas \u00e0 pas pour chacun. Le SSO lui-m\u00eame repose sur SAML 2.0 et se finalise dans le portail SSO en libre-service d\u2019Emplifi, o\u00f9 vous d\u00e9finissez le domaine de connexion et collez les m\u00e9tadonn\u00e9es issues de OneLogin. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/set-up-emplifi-sso-with-catalog-login-providers\" target=\"_blank\" rel=\"noopener\">Configurer le SSO Emplifi avec les fournisseurs de connexion du catalogue<\/a>.<\/p>\n"},{"title":"Emplifi fonctionne-t-il avec Microsoft Entra ID\u00a0?","content":"<p>Oui. Emplifi prend en charge le SSO avec Microsoft Entra ID, anciennement Azure Active Directory, l\u2019un des fournisseurs de connexion qui r\u00e9f\u00e9rencent Emplifi dans leur propre catalogue d\u2019applications. La configuration repose sur SAML\u00a0: votre administrateur des identit\u00e9s ajoute l\u2019application de la plateforme Emplifi dans le portail Microsoft Entra ID, choisit SAML comme m\u00e9thode de connexion, puis copie l\u2019URL des m\u00e9tadonn\u00e9es de f\u00e9d\u00e9ration de l\u2019app dans le portail SSO en libre-service d\u2019Emplifi pour terminer. Une configuration cr\u00e9\u00e9e avant le changement de domaine de connexion d\u2019Emplifi doit \u00eatre migr\u00e9e vers le domaine de connexion actuel account.emplifi.io. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/set-up-emplifi-sso-with-catalog-login-providers\" target=\"_blank\" rel=\"noopener\">Configurer le SSO Emplifi avec les fournisseurs de connexion du catalogue<\/a>.<\/p>\n"},{"title":"Les widgets d\u2019avis Emplifi acceptent-ils la connexion de mon site\u00a0?","content":"<p>Oui. Le SSO d\u2019Emplifi Ratings and Reviews s\u2019int\u00e8gre \u00e0 votre propre syst\u00e8me d\u2019authentification\u00a0: les acheteurs connect\u00e9s interagissent imm\u00e9diatement avec les widgets d\u2019avis, tandis que les acheteurs d\u00e9connect\u00e9s ou non inscrits passent par votre parcours de connexion ou d\u2019inscription. Vos d\u00e9veloppeurs ajoutent la structure de code SSO \u00e0 la configuration de la page produit et compl\u00e8tent trois fonctions\u00a0: userDataFn, loggedInDataFn et logout. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/speedflex-single-sign-on-sso-integration\" target=\"_blank\" rel=\"noopener\">Int\u00e9gration SSO SpeedFlex (Single Sign-On)<\/a>.<\/p>\n"},{"title":"Emplifi a-t-il une API publique\u00a0?","content":"<p>Oui. L\u2019API publique Emplifi r\u00e9cup\u00e8re les m\u00e9triques social media des profils de votre compte Emplifi pour que vous puissiez les utiliser dans un autre outil ou cr\u00e9er votre propre dashboard\u00a0; elle est document\u00e9e sur api.emplifi.io. Pour les profils publics, l\u2019API ne renvoie que les donn\u00e9es publiques disponibles via l\u2019API. Pour les profils de marque, elle renvoie les insights priv\u00e9s, \u00e0 condition que les connexions d\u2019insights soient en place. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/emplifi-public-api-integration\" target=\"_blank\" rel=\"noopener\">Int\u00e9grer l\u2019API publique Emplifi \u00e0 votre application<\/a>.<\/p>\n"},{"title":"Puis-je connecter Emplifi \u00e0 Looker Studio\u00a0?","content":"<p>Oui. Le connecteur Looker Studio d\u2019Emplifi fait le lien entre l\u2019API publique Emplifi et Looker Studio\u00a0: vos donn\u00e9es sociales apparaissent dans les m\u00eames graphiques que vos autres donn\u00e9es m\u00e9tier. Seules les donn\u00e9es des profils suivis dans votre plateforme Emplifi sont disponibles, et les m\u00e9triques d\u2019insights exigent une page de marque avec les insights connect\u00e9s. La plupart des m\u00e9triques de l\u2019API, mais pas toutes, sont disponibles dans le connecteur, et la documentation liste les exceptions. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/how-to-set-up-looker-studio-connector-with-emplifi\" target=\"_blank\" rel=\"noopener\">Configurer le connecteur Looker Studio avec Emplifi<\/a>.<\/p>\n"},{"title":"Quels connecteurs de reporting Emplifi sont obsol\u00e8tes\u00a0?","content":"<p>Deux sont retir\u00e9s. Le connecteur Emplifi Power BI et l\u2019Emplifi Tableau Web Data Connector ont \u00e9t\u00e9 rendus obsol\u00e8tes le 1er ao\u00fbt 2024 et ne sont plus pris en charge\u00a0: le connecteur n\u2019appara\u00eet plus comme source de donn\u00e9es dans Power BI Desktop et l\u2019URL du Tableau Web Data Connector renvoie une erreur. Les donn\u00e9es d\u00e9j\u00e0 t\u00e9l\u00e9charg\u00e9es ne sont pas affect\u00e9es. Emplifi documente l\u2019API publique et le connecteur Looker Studio comme solutions de remplacement. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/deprecated-power-bi-connector\" target=\"_blank\" rel=\"noopener\">Connecteur Power BI<\/a>.<\/p>\n"},{"title":"Emplifi Ratings and Reviews dispose-t-il d\u2019une API\u00a0?","content":"<p>Oui. L\u2019API REST Ratings and Reviews, aussi appel\u00e9e API TurnTo, permet aux d\u00e9veloppeurs de soumettre et r\u00e9cup\u00e9rer des donn\u00e9es d\u2019avis par programmation, notamment le contenu g\u00e9n\u00e9r\u00e9 par les utilisateurs, le catalogue produits, les commandes des acheteurs et d\u2019autres statistiques, pour cr\u00e9er vos propres affichages d\u2019avis, de questions-r\u00e9ponses, de commentaires au checkout et de contenus visuels. L\u2019acc\u00e8s utilise des jetons bearer OAuth 2.0, et chaque site peut d\u00e9tenir jusqu\u2019\u00e0 10 jetons\u00a0: un jeton principal et neuf jetons suppl\u00e9mentaires g\u00e9r\u00e9s sur la page API. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/ratings-and-reviews-turnto-api-implementation\" target=\"_blank\" rel=\"noopener\">Impl\u00e9mentation de l\u2019API Ratings &amp; Reviews (TurnTo)<\/a>.<\/p>\n"},{"title":"Emplifi g\u00e8re-t-il les webhooks\u00a0?","content":"<p>Oui. Les webhooks Emplifi Ratings and Reviews sont des callbacks HTTP qui envoient des donn\u00e9es en temps r\u00e9el au format JSON lorsqu\u2019un \u00e9v\u00e9nement se produit, par exemple la publication d\u2019un avis, et remplacent le traitement quotidien des flux. Ils peuvent s\u2019int\u00e9grer directement aux outils de gestion des informations produit, aux plateformes e-commerce ou aux outils de help desk. Emplifi a d\u00e9velopp\u00e9 des webhooks pour le type d\u2019entit\u00e9 avis, et vous configurez un abonnement webhook avec le support Emplifi. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/emplifi-ratings-and-reviews-webhooks\" target=\"_blank\" rel=\"noopener\">Webhooks Emplifi Ratings &amp; Reviews<\/a>.<\/p>\n"},{"title":"Comment importer catalogue et commandes dans Emplifi Ratings and Reviews\u00a0?","content":"<p>Via les flux de donn\u00e9es, pipelines de transfert qui font tourner une impl\u00e9mentation Ratings and Reviews. Flux requis\u00a0: le flux catalogue (donn\u00e9es produits et cat\u00e9gories), le flux de commandes JavaScript qui transmet les nouvelles commandes depuis la page de confirmation, et le flux de commandes historiques qui importe une fois les commandes pass\u00e9es\u00a0; les deux flux de commandes sont facultatifs si vous envoyez vos propres emails. Flux facultatifs, dont un fichier de base de connaissances pour les questions-r\u00e9ponses. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/data-feeds-for-emplifi-ratings-reviews\" target=\"_blank\" rel=\"noopener\">Flux de donn\u00e9es pour Emplifi Ratings &amp; Reviews<\/a>.<\/p>\n"},{"title":"Puis-je exporter le reporting Emplifi vers mes syst\u00e8mes\u00a0?","content":"<p>Oui. Les boards et rapports Emplifi s\u2019exportent en PDF ponctuel \u00e0 partager ou en fichier XLSX pour une analyse approfondie, s\u2019envoient par email en PDF, se partagent via un lien URL et peuvent \u00eatre programm\u00e9s pour g\u00e9n\u00e9rer le PDF et l\u2019envoyer aux bonnes personnes. Les options d\u2019export d\u00e9pendent du module et de votre r\u00f4le utilisateur. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/export-and-schedule-a-content-hub-report\" target=\"_blank\" rel=\"noopener\">Exporter et programmer un rapport Content Hub<\/a>.<\/p>\n"},{"title":"Emplifi Bot peut-il interroger mes syst\u00e8mes en conversation\u00a0?","content":"<p>Oui. Emplifi Bot utilise des API pour demander des informations \u00e0 d\u2019autres applications, puis les exploite dans la conversation, et vous ajoutez vos propres API sur mesure pour vos bots sur la page APIs. Une limite est document\u00e9e\u00a0: la page APIs n\u2019est pas disponible dans l\u2019interface Social Chatbot. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/apis\" target=\"_blank\" rel=\"noopener\">API<\/a>.<\/p>\n"},{"title":"Puis-je collecter des avis par SMS avec Emplifi\u00a0?","content":"<p>Oui, avec votre propre fournisseur SMS. Emplifi g\u00e9n\u00e8re un lien magique que vous int\u00e9grez au SMS envoy\u00e9. Le lien d\u00e9crit un SKU, un acheteur et une commande\u00a0: un lien distinct est donc g\u00e9n\u00e9r\u00e9 pour chaque message, et aucune connexion ni information de commande n\u2019est demand\u00e9e \u00e0 l\u2019acheteur. Pour le cr\u00e9er, il vous faut votre cl\u00e9 de site, le SKU du produit et un jeton de commande hach\u00e9 (un JSON Web Token). Un raccourcisseur d\u2019URL rend le texte du lien plus lisible. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/integrating-with-sms-providers\" target=\"_blank\" rel=\"noopener\">Int\u00e9gration avec les fournisseurs SMS<\/a>.<\/p>\n"},{"title":"Qu\u2019est-ce que la syndication d\u2019avis Emplifi\u00a0?","content":"<p>Avec la syndication, Emplifi partage du contenu g\u00e9n\u00e9r\u00e9 par les utilisateurs depuis le site o\u00f9 il a \u00e9t\u00e9 publi\u00e9 (la source) vers d\u2019autres sites qui le r\u00e9utilisent (les destinataires)\u00a0: en g\u00e9n\u00e9ral, une marque qui fournit des avis \u00e0 ses distributeurs. Une source peut rejoindre le r\u00e9seau de syndication Emplifi ou autoriser la syndication vers un destinataire pr\u00e9cis. Les sources envoient l\u2019ensemble de leurs contenus publi\u00e9s ou publiables, sans aucune donn\u00e9e personnelle, et Emplifi leur fournit un dashboard indiquant o\u00f9 leurs contenus apparaissent. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/syndication\" target=\"_blank\" rel=\"noopener\">Syndication<\/a>.<\/p>\n"},{"title":"O\u00f9 trouver les instructions de configuration d\u2019une int\u00e9gration Emplifi\u00a0?","content":"<p>Chaque connexion document\u00e9e a sa propre page sur le site de documentation Emplifi, docs.emplifi.io, et chaque tuile de la page Int\u00e9grations Emplifi y renvoie directement. Les connexions de canaux se trouvent sous Settings et Connecting and Managing Profiles, les comptes publicitaires sous Connecting and Managing Ad Accounts, et les connexions commerce, ESP, fid\u00e9lit\u00e9 et API sous Emplifi Ratings and Reviews. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/connecting-and-managing-profiles\" target=\"_blank\" rel=\"noopener\">Connecter et g\u00e9rer les profils<\/a>.<\/p>\n"},{"title":"Qui contacter pour de l\u2019aide sur une int\u00e9gration Emplifi\u00a0?","content":"<p>Le support Emplifi (support@emplifi.io) et votre Customer Success Manager prennent en charge les \u00e9tapes de configuration qui ne sont pas en libre-service. Le support configure les abonnements webhook, active le SSO via le compte boutique pour Adobe Commerce et confirme la compatibilit\u00e9 d\u2019une plateforme e-commerce. L\u2019\u00e9quipe Technical Services v\u00e9rifie si une plateforme d\u2019emailing peut \u00eatre int\u00e9gr\u00e9e. Pour les sources de stockage cloud, le bouton de demande dans Account Settings, sous Integrations and API, pr\u00e9vient votre Account Manager. Consultez la documentation Emplifi\u00a0: <a href=\"https:\/\/docs.emplifi.io\/\" target=\"_blank\" rel=\"noopener\">Accueil de la documentation Emplifi<\/a>.<\/p>\n"}],"disclaimer_text":"","add_additional_sections":false,"additional_faq_sections":false}},{"acf_fc_layout":"banner","banner_group":{"show_section":true,"headline":"Une question sur les int\u00e9grations Emplifi\u00a0?","button":{"title":"Contactez-nous","url":"https:\/\/emplifi.io\/integrations\/","target":""}}}],"hero_flex_builder_clone":{"flexible_hero_builder_group":[{"acf_fc_layout":"hero_curved_shape","show_section":true,"hero_curved_shape_group":{"add_animation":false,"lottie_file":false,"image":{"ID":36888,"id":36888,"title":"Feminine Hand Holding a Smartphone with Social Media 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Emplifi","headline":"Connectez Emplifi aux outils d\u00e9j\u00e0 utilis\u00e9s par vos \u00e9quipes","text":"<p>Emplifi Fuel est notre plateforme Autonomous CX unifi\u00e9e pour le social marketing, le social commerce et le service client social, connect\u00e9e aux canaux, boutiques, CRM, outils d\u2019emailing et outils data de votre \u00e9quipe.<\/p>\n<p>Voici 65 connexions document\u00e9es r\u00e9parties en 10 cat\u00e9gories, chacune li\u00e9e \u00e0 sa page de documentation Emplifi.<\/p>\n","button_1":{"title":"Demandez une d\u00e9mo","url":"https:\/\/emplifi.io\/fr\/demo\/","target":""},"button_2":{"title":"Voir les int\u00e9grations","url":"#jump-to-a-category","target":""},"add_logos":true,"logos_headline":"Quelques plateformes connect\u00e9es \u00e0 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