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Connectez-vous avec votre compte Emplifi pour suivre tous vos tickets dans <a href=\"https:\/\/support.emplifi.io\/hc\/en-us\/requests\" target=\"_blank\" rel=\"noopener\">vos demandes<\/a>.<\/p>\n"},{"title":"En combien de temps le support Emplifi\u00a0r\u00e9pond-il\u00a0?","content":"<p>Le support standard apporte une premi\u00e8re r\u00e9ponse sous trois heures, du lundi au vendredi, 24\u00a0heures sur\u00a024. Le contrat de niveau de service complet, dont l\u2019objectif de disponibilit\u00e9 de la plateforme de 99,5\u00a0%, figure dans nos <a href=\"https:\/\/emplifi.io\/legal\/terms-and-conditions\/\">Conditions g\u00e9n\u00e9rales<\/a>.<\/p>\n"},{"title":"Comment savoir si Emplifi est en\u00a0panne\u00a0?","content":"<p>Rendez-vous sur la <a href=\"https:\/\/status.emplifi.io\/\" target=\"_blank\" rel=\"noopener\">page de statut Emplifi<\/a>. Elle affiche le statut en direct et la disponibilit\u00e9 r\u00e9cente de chaque produit Emplifi, ainsi que tout incident en cours. S\u00e9lectionnez Subscribe to updates pour recevoir les alertes d\u2019incident.<\/p>\n"},{"title":"O\u00f9 trouver la documentation Emplifi et la documentation\u00a0API\u00a0?","content":"<p>La <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/\" target=\"_blank\" rel=\"noopener\">documentation Emplifi<\/a> r\u00e9unit les \u00e9tapes de configuration et les guides pratiques de chaque produit Emplifi, ainsi que les notes de version. Les d\u00e9veloppeurs peuvent consulter la <a href=\"https:\/\/api.emplifi.io\/\" target=\"_blank\" rel=\"noopener\">documentation de l\u2019API Emplifi<\/a>. L\u2019acc\u00e8s \u00e0 l\u2019API est disponible sur demande pour les clients Emplifi\u00a0: demandez \u00e0 votre \u00e9quipe de compte de l\u2019activer.<\/p>\n"},{"title":"Comment former mon \u00e9quipe \u00e0\u00a0Emplifi\u00a0?","content":"<p>Le <a href=\"https:\/\/learning.emplifi.io\/\" target=\"_blank\" rel=\"noopener\">Centre de formation<\/a> propose des cours \u00e0 la demande, des tutoriels vid\u00e9o, des guides et des certifications. Pour voir une fonctionnalit\u00e9 en action avant de former votre \u00e9quipe, essayez les <a href=\"https:\/\/emplifi.io\/product-tours\/\">visites guid\u00e9es interactives du produit<\/a>.<\/p>\n"},{"title":"Comment contacter mon Customer Success\u00a0Manager\u00a0?","content":"<p>Remplissez le <a href=\"https:\/\/emplifi.io\/connect-with-csm\/\">formulaire de contact CSM<\/a>. Un CSM reviendra vers vous pour planifier une session, que vous ayez des questions ou souhaitiez tirer davantage parti d\u2019Emplifi.<\/p>\n"}],"disclaimer_text":"","add_additional_sections":false,"additional_faq_sections":false}},{"acf_fc_layout":"banner","banner_group":{"show_section":true,"headline":"Une premi\u00e8re r\u00e9ponse sous 3 heures, du lundi au\u00a0vendredi.","button":{"title":"Ouvrir un ticket","url":"https:\/\/support.emplifi.io\/hc\/en-us\/requests\/new","target":"_blank"}}}],"hero_flex_builder_clone":{"flexible_hero_builder_group":[{"acf_fc_layout":"hero_curved_shape","show_section":true,"hero_curved_shape_group":{"add_animation":false,"lottie_file":false,"image":{"ID":32954,"id":32954,"title":"AdobeStock_524174897 (1)","filename":"AdobeStock_524174897-1.jpeg","filesize":156247,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/08\/AdobeStock_524174897-1.jpeg","link":"https:\/\/emplifi.io\/fr\/adobestock_524174897-1-2\/","alt":"Un agent du service client portant un casque parle avec un client depuis son ordinateur portable","author":"45","description":"","caption":"","name":"adobestock_524174897-1-2","status":"inherit","uploaded_to":0,"date":"2026-08-18 19:44:54","modified":"2026-10-28 20:39:20","menu_order":0,"mime_type":"image\/jpeg","type":"image","subtype":"jpeg","icon":"http:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":1714,"height":1000,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/08\/AdobeStock_524174897-1-150x150.jpeg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/08\/AdobeStock_524174897-1-300x175.jpeg","medium-width":300,"medium-height":175,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/08\/AdobeStock_524174897-1-768x448.jpeg","medium_large-width":768,"medium_large-height":448,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/08\/AdobeStock_524174897-1-1024x597.jpeg","large-width":1024,"large-height":597,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/08\/AdobeStock_524174897-1-1536x896.jpeg","1536x1536-width":1536,"1536x1536-height":896,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/08\/AdobeStock_524174897-1.jpeg","2048x2048-width":1714,"2048x2048-height":1000,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/08\/AdobeStock_524174897-1.jpeg","fullscreen-width":1714,"fullscreen-height":1000,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/08\/AdobeStock_524174897-1-24x14.jpeg","menu-24x24-width":24,"menu-24x24-height":14,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/08\/AdobeStock_524174897-1-36x21.jpeg","menu-36x36-width":36,"menu-36x36-height":21,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/08\/AdobeStock_524174897-1-48x28.jpeg","menu-48x48-width":48,"menu-48x48-height":28}},"subhead":"Espace client Emplifi","headline":"Tout le support Emplifi au m\u00eame\u00a0endroit","text":"<p>Ouvrez un ticket ou consultez le statut de la plateforme en direct, en un clic. 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