{"id":9878,"date":"2025-01-27T18:35:20","date_gmt":"2025-01-27T18:35:20","guid":{"rendered":"https:\/\/emplifistg.wpenginepowered.com\/product\/customer-service-chatbot\/"},"modified":"2026-08-31T09:26:20","modified_gmt":"2026-08-31T09:26:20","slug":"customer-service-chatbot","status":"publish","type":"product_posts","link":"https:\/\/emplifi.io\/fr\/product\/customer-service-chatbot\/","title":{"rendered":"Emplifi Chatbot"},"content":{"rendered":"","protected":false},"featured_media":8268,"template":"","class_list":["post-9878","product_posts","type-product_posts","status-publish","has-post-thumbnail","hentry"],"acf":{"stats_group":{"show_section":true,"section_subhead":"","section_headline":"Des chatbots conversationnels personnalis\u00e9s et configurables","section_text":"","stats":[{"stat":"39 %","description":"de volume en file d\u2019attente en moins","logo":false},{"stat":"29 %","description":"de temps d\u2019attente client en moins","logo":false},{"stat":"40 %","description":"d\u2019\u00e9conomies sur les interactions clients","logo":false}]},"customer_story_group":{"show_section":true,"section_subhead":"","section_headline":"Ce que nos clients gagnent avec Emplifi Chatbot","section_text":"","section_button":{"title":"Voir tous les t\u00e9moignages clients","url":"https:\/\/emplifi.io\/customers\/","target":""},"customer_story":[18256,18298,18268]},"faqs_group":{"show_section":true,"section_subhead":"","section_headline":"Questions fr\u00e9quentes","section_text":"","faqs":[{"title":"Qu\u2019est-ce qu\u2019un chatbot conversationnel ?","content":"<p>Un chatbot conversationnel est un outil fond\u00e9 sur des r\u00e8gles, con\u00e7u pour r\u00e9pondre aux questions des clients, les assister et traiter automatiquement leurs demandes. 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Vous configurez facilement les langues propos\u00e9es pour parler \u00e0 chaque client dans la sienne, sur le canal qu\u2019il utilise.<\/p>\n"},{"title":"Le chatbot d\u2019Emplifi s\u2019int\u00e8gre-t-il \u00e0 mes plateformes sociales et web actuelles ? ","content":"<p>Oui, le chatbot d&rsquo;Emplifi s&rsquo;int\u00e8gre \u00e0 vos syst\u00e8mes existants. Il dialogue avec vos autres outils via API et fonctionne naturellement avec les solutions Emplifi Community, Care et Emplifi Agent.<\/p>\n"},{"title":"En combien de temps d\u00e9ployer le chatbot de service client d\u2019Emplifi ?","content":"<p>Le chatbot d\u2019Emplifi acc\u00e9l\u00e8re la mise en place gr\u00e2ce \u00e0 des mod\u00e8les pr\u00eats \u00e0 l\u2019emploi, pour un param\u00e9trage rapide et une int\u00e9gration naturelle \u00e0 votre strat\u00e9gie d\u2019exp\u00e9rience client.<\/p>\n"}],"disclaimer_text":"","add_additional_sections":false,"additional_faq_sections":false},"page_cta_group":{"show_section":true,"use_global_cta":true,"section_subhead":"","section_headline":"","section_text_left":"","section_text_right":"","section_button":null},"awards_group":{"show_section":true,"use_global_awards_text":true,"section_subhead":"","section_headline":"","section_text":"","use_global_awards":true,"awards":false},"link_list_group":{"show_section":true,"section_subhead":"","section_headline":"D\u00e9couvrez d\u2019autres ressources sur les chatbots","section_text":"<p>Mieux comprendre les chatbots au service de l\u2019exp\u00e9rience et de la relation client.<\/p>\n","links":[{"link":{"title":"Qu\u2019est-ce que le self-service client ?","url":"https:\/\/emplifi.io\/resources\/blog\/customer-self-service\/","target":""}},{"link":{"title":"Qu\u2019est-ce que le service client social ?","url":"https:\/\/emplifi.io\/resources\/blog\/customer-service-experience\/","target":""}},{"link":{"title":"Qu\u2019est-ce que l\u2019exp\u00e9rience client sur les r\u00e9seaux sociaux ?","url":"https:\/\/emplifi.io\/resources\/blog\/customer-experience\/","target":""}},{"link":{"title":"Qu\u2019est-ce que le commerce conversationnel ?","url":"https:\/\/emplifi.io\/resources\/blog\/conversational-commerce-cx-ecommerce-challenges\/","target":""}},{"link":{"title":"Quels sont les b\u00e9n\u00e9fices de l\u2019IA en marketing ?","url":"https:\/\/emplifi.io\/resources\/blog\/ai-marketing\/","target":""}},{"link":{"title":"Qu\u2019est-ce que le social commerce ?","url":"https:\/\/emplifi.io\/resources\/blog\/introduction-to-social-commerce\/","target":""}}]},"banner_group":{"show_section":true,"headline":"Ouvrez de nouvelles perspectives \u00e0 votre organisation avec Emplifi Chatbot","button":{"title":"Demander une d\u00e9mo","url":"https:\/\/emplifi.io\/demo\/","target":""}},"benefits_group":{"show_section":true,"section_subhead":"","section_headline":"Vos clients cherchent de l\u2019aide en ligne. 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