{"id":9884,"date":"2025-01-27T18:34:58","date_gmt":"2025-01-27T18:34:58","guid":{"rendered":"https:\/\/emplifistg.wpenginepowered.com\/product\/social-customer-care\/"},"modified":"2026-08-25T21:03:10","modified_gmt":"2026-08-25T21:03:10","slug":"social-customer-care","status":"publish","type":"product_posts","link":"https:\/\/emplifi.io\/fr\/product\/social-customer-care\/","title":{"rendered":"Emplifi Care"},"content":{"rendered":"","protected":false},"featured_media":8136,"template":"","class_list":["post-9884","product_posts","type-product_posts","status-publish","has-post-thumbnail","hentry"],"acf":{"stats_group":{"show_section":false,"section_subhead":"","section_headline":"Offrez un service d\u2019exception avec une gestion des cas rapide et personnalis\u00e9e","section_text":"","stats":[{"stat":"5x","description":"De temps de traitement en moins gr\u00e2ce aux r\u00e9ponses personnalis\u00e9es. ","logo":false},{"stat":"80 %","description":"De temps de traitement moyen en moins","logo":false},{"stat":"10x","description":"De cas r\u00e9solus en plus apr\u00e8s avoir simplifi\u00e9 le service client avec Emplifi","logo":false}]},"customer_story_group":{"show_section":true,"section_subhead":"","section_headline":"Ce que nos clients gagnent avec Emplifi Care","section_text":"","section_button":{"title":"Voir tous les t\u00e9moignages clients","url":"https:\/\/emplifi.io\/customers\/","target":""},"customer_story":[18268,10166,10627]},"faqs_group":{"show_section":true,"section_subhead":"","section_headline":"Questions fr\u00e9quentes","section_text":"","faqs":[{"title":"Quels canaux la solution Emplifi Care couvre-t-elle ?","content":"<p>Emplifi Care assure le service client social sur des canaux comme YouTube, Instagram, LinkedIn, Facebook, X, WhatsApp, TikTok et les fiches Google Business. Vous pouvez aussi connecter Care au CRM de votre choix, Salesforce par exemple.<\/p>\n"},{"title":"Comment Emplifi Care favorise-t-il une relation proactive ?","content":"<p>Gr\u00e2ce \u00e0 des analyses avanc\u00e9es, \u00e0 des insights g\u00e9n\u00e9r\u00e9s par l\u2019IA et \u00e0 des processus intelligents, Care vous aide \u00e0 anticiper les attentes de vos clients et \u00e0 traiter les situations avant qu\u2019elles ne se compliquent. L\u2019historique client complet et l\u2019analyse de sentiment permettent aux agents de r\u00e9pondre vite, au b\u00e9n\u00e9fice de la satisfaction et de la fid\u00e9lit\u00e9.<\/p>\n"},{"title":"Emplifi g\u00e8re-t-il un service client multilingue ?","content":"<p>Oui, Emplifi Care prend en charge plus de 100 langues. La traduction automatique est disponible, mais nous recommandons d\u2019affecter des agents natifs pour un traitement optimal des cas.<\/p>\n"},{"title":"Quelles fonctionnalit\u00e9s propose Emplifi Care ?","content":"<p>La liste est longue, mais on peut citer la bo\u00eete de r\u00e9ception unique pour les cas ouverts, les processus automatis\u00e9s et les r\u00e8gles d\u2019escalade pour affecter les agents, l\u2019analyse de sentiment pour traiter les messages urgents, le suivi du statut des cas, l\u2019escalade vers le CRM et les r\u00e9ponses personnalisables. Le tout est compl\u00e9t\u00e9 par des analyses et un reporting approfondis, pour une exp\u00e9rience client toujours au rendez-vous.<\/p>\n"},{"title":"\u00c0 qui s\u2019adresse la solution Emplifi Care ?","content":"<p>Notre solution de service client s\u2019adresse aux marques de toutes tailles et de tous secteurs qui veulent offrir une exp\u00e9rience client remarquable. Simplifiez vos \u00e9changes ou absorbez de gros volumes de demandes avec une plateforme con\u00e7ue pour l\u2019efficacit\u00e9 et la coh\u00e9rence. Elle est particuli\u00e8rement utile aux organisations qui g\u00e8rent un support multicanal et veulent comprendre finement le comportement de leurs clients.<\/p>\n"}],"disclaimer_text":"","add_additional_sections":false,"additional_faq_sections":false},"page_cta_group":{"show_section":true,"use_global_cta":true,"section_subhead":"","section_headline":"","section_text_left":"","section_text_right":"","section_button":null},"awards_group":{"show_section":true,"use_global_awards_text":true,"section_subhead":"","section_headline":"","section_text":"","use_global_awards":true,"awards":false},"link_list_group":{"show_section":true,"section_subhead":"","section_headline":"D\u00e9couvrez d\u2019autres ressources sur le service client social","section_text":"<p>Mieux comprendre le service client social et la valeur d\u2019un parcours digital r\u00e9ussi sur tous les points de contact.<\/p>\n","links":[{"link":{"title":"Comment bien organiser mon \u00e9quipe pour le service client social ?","url":"https:\/\/emplifi.io\/resources\/blog\/aligning-teams-for-improved-customer-care\/","target":""}},{"link":{"title":"Qu\u2019attendent les clients des marques sur les r\u00e9seaux sociaux ?","url":"https:\/\/emplifi.io\/resources\/blog\/customer-expectations-for-social-customer-care\/","target":""}},{"link":{"title":"Quelle place le social occupe-t-il dans l\u2019exp\u00e9rience client ?","url":"https:\/\/emplifi.io\/resources\/blog\/social-media-customer-experience-management-guide\/","target":""}},{"link":{"title":"Quel r\u00f4le les r\u00e9seaux sociaux jouent-ils dans la relation client ?","url":"https:\/\/emplifi.io\/resources\/blog\/how-to-strengthen-your-service-strategy-with-social-media\/","target":""}},{"link":{"title":"Comment int\u00e9grer l\u2019IA \u00e0 notre strat\u00e9gie de service client social ?","url":"https:\/\/emplifi.io\/resources\/blog\/5-ways-ai-customer-service-can-help-you-anticipate-needs-before-they-arise\/","target":""}},{"link":{"title":"Quelles bonnes pratiques pour le self-service client ?","url":"https:\/\/emplifi.io\/resources\/blog\/customer-self-service\/","target":""}}]},"banner_group":{"show_section":true,"headline":"Ouvrez de nouvelles perspectives \u00e0 votre service client social avec Emplifi Care","button":{"title":"Demander une d\u00e9mo","url":"https:\/\/emplifi.io\/demo\/","target":""}},"benefits_group":{"show_section":true,"section_subhead":"","section_headline":"Am\u00e9liorez la relation client sans surcharger vos \u00e9quipes","section_text":"<p>G\u00e9rez au m\u00eame endroit vos \u00e9changes clients publics et priv\u00e9s, et anticipez leurs attentes pour construire une fid\u00e9lit\u00e9 durable.<\/p>\n","benefits":[{"stat":"80 %","stat_description":"<p>De temps de traitement moyen en moins.<\/p>\n","image":{"ID":8151,"id":8151,"title":"Bento Box Image 1","filename":"Bento-Box-Image-1.png","filesize":78500,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/Bento-Box-Image-1.png","link":"https:\/\/emplifi.io\/fr\/product\/social-customer-care\/bento-box-image-1-10\/","alt":"","author":"46","description":"","caption":"","name":"bento-box-image-1-10","status":"inherit","uploaded_to":9884,"date":"2025-02-16 20:28:46","modified":"2025-02-16 20:28:46","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":944,"height":1072,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/Bento-Box-Image-1-150x150.png","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/Bento-Box-Image-1-264x300.png","medium-width":264,"medium-height":300,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/Bento-Box-Image-1-768x872.png","medium_large-width":768,"medium_large-height":872,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/Bento-Box-Image-1-902x1024.png","large-width":902,"large-height":1024,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/Bento-Box-Image-1.png","1536x1536-width":944,"1536x1536-height":1072,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/Bento-Box-Image-1.png","2048x2048-width":944,"2048x2048-height":1072,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/Bento-Box-Image-1.png","fullscreen-width":944,"fullscreen-height":1072,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/Bento-Box-Image-1-21x24.png","menu-24x24-width":21,"menu-24x24-height":24,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/Bento-Box-Image-1-32x36.png","menu-36x36-width":32,"menu-36x36-height":36,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/Bento-Box-Image-1-42x48.png","menu-48x48-width":42,"menu-48x48-height":48}},"image_shape":"curved","image_description":"<p><strong>Mettez en place des processus avanc\u00e9s<\/strong> qui suppriment l\u2019affectation manuelle des cas.<\/p>\n"},{"stat":"10x","stat_description":"<p><strong>De cas r\u00e9solus en plus<\/strong> apr\u00e8s avoir simplifi\u00e9 le service client avec Emplifi.<\/p>\n","image":{"ID":13354,"id":13354,"title":"bentoboximage2","filename":"bentoboximage2.webp","filesize":70568,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/bentoboximage2.webp","link":"https:\/\/emplifi.io\/fr\/product\/social-customer-care\/bentoboximage2-2-2\/","alt":"","author":"46","description":"","caption":"","name":"bentoboximage2-2-2","status":"inherit","uploaded_to":9884,"date":"2025-03-17 21:51:20","modified":"2025-03-17 21:51:20","menu_order":0,"mime_type":"image\/webp","type":"image","subtype":"webp","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":944,"height":1072,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/bentoboximage2-150x150.webp","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/bentoboximage2-264x300.webp","medium-width":264,"medium-height":300,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/bentoboximage2-768x872.webp","medium_large-width":768,"medium_large-height":872,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/bentoboximage2-902x1024.webp","large-width":902,"large-height":1024,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/bentoboximage2.webp","1536x1536-width":944,"1536x1536-height":1072,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/bentoboximage2.webp","2048x2048-width":944,"2048x2048-height":1072,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/bentoboximage2.webp","fullscreen-width":944,"fullscreen-height":1072,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/bentoboximage2-21x24.webp","menu-24x24-width":21,"menu-24x24-height":24,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/bentoboximage2-32x36.webp","menu-36x36-width":32,"menu-36x36-height":36,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/bentoboximage2-42x48.webp","menu-48x48-width":42,"menu-48x48-height":48}},"image_shape":"curved","image_description":"<p><strong>R\u00e9pondez plus vite<\/strong> \u00e0 davantage de clients, et faites progresser la satisfaction.<\/p>\n"}]},"hero_media_group":{"subhead":"EMPLIFI CARE","headline":"Le logiciel de service client social au service de la fid\u00e9lit\u00e9","text":"<p>Offrez un support rapide et attentif sur les canaux pr\u00e9f\u00e9r\u00e9s de vos clients. Renforcez la fid\u00e9lit\u00e9, r\u00e9solvez les probl\u00e8mes vite et cr\u00e9ez des liens durables gr\u00e2ce \u00e0 un service client social de qualit\u00e9.<\/p>\n","button_1":{"title":"Demander une d\u00e9mo","url":"https:\/\/emplifi.io\/demo\/","target":""},"button_2":null,"add_channel_icons":false,"channel_icons":false,"media_type":"video","image":{"ID":13349,"id":13349,"title":"heroimage (2)","filename":"heroimage-2-scaled.webp","filesize":156048,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/heroimage-2-scaled.webp","link":"https:\/\/emplifi.io\/fr\/product\/social-customer-care\/heroimage-2-2-2\/","alt":"","author":"46","description":"","caption":"","name":"heroimage-2-2-2","status":"inherit","uploaded_to":9884,"date":"2025-03-17 21:50:03","modified":"2025-03-17 21:50:03","menu_order":0,"mime_type":"image\/webp","type":"image","subtype":"webp","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":2560,"height":1422,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/heroimage-2-150x150.webp","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/heroimage-2-300x167.webp","medium-width":300,"medium-height":167,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/heroimage-2-768x427.webp","medium_large-width":768,"medium_large-height":427,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/heroimage-2-1024x569.webp","large-width":1024,"large-height":569,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/heroimage-2-1536x853.webp","1536x1536-width":1536,"1536x1536-height":853,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/heroimage-2-2048x1138.webp","2048x2048-width":2048,"2048x2048-height":1138,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/heroimage-2-1920x1080.webp","fullscreen-width":1920,"fullscreen-height":1080,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/heroimage-2-24x13.webp","menu-24x24-width":24,"menu-24x24-height":13,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/heroimage-2-36x20.webp","menu-36x36-width":36,"menu-36x36-height":20,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/heroimage-2-48x27.webp","menu-48x48-width":48,"menu-48x48-height":27}},"marketo_form_clone":{"marketo_form":"0"},"form_headline":"","form_embed":"","form_success_message":"","video_type":"vimeo","vimeo_embed":"<div style=\"background: #ffffff; border-radius: 32px; overflow: hidden; border: 6px solid #EDE9E3;\"><div style=\"padding:56.25% 0 0 0;position:relative;\"><iframe src=\"https:\/\/player.vimeo.com\/video\/1083977216?background=1&autoplay=1&loop=1&badge=0&amp;autopause=0&amp;player_id=0&amp;app_id=58479\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share\" style=\"position:absolute;top:0;left:0;width:100%;height:100%;\" title=\"Emplifi Care\"><\/iframe><\/div><\/div><script src=\"https:\/\/player.vimeo.com\/api\/player.js\"><\/script>","wistia_embed":"s3lqfi0zn7","youtube_embed":"<iframe width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/GevhhrjhT4s\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>","media_embed":""},"product_features_group":{"show_section":true,"section_subhead":"","section_headline":"","section_text":"","slideshow_type":"sticky","features":[{"title":"Gagnez en efficacit\u00e9 avec l\u2019automatisation et la gouvernance avanc\u00e9es","description":"<p>D\u00e9marrez en quelques semaines, pas en quelques mois. Construisez ensuite l\u2019automatisation, les SLA et les pistes d\u2019audit qui alignent chaque \u00e9quipe, marque et r\u00e9gion : les cas critiques trait\u00e9s en premier, les agents suivis, les standards de marque respect\u00e9s.<\/p>\n","image":{"ID":8139,"id":8139,"title":"Product Slider Image 1","filename":"Product-Slider-Image-1.png","filesize":75798,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/Product-Slider-Image-1.png","link":"https:\/\/emplifi.io\/fr\/product\/social-customer-care\/product-slider-image-1-10\/","alt":"","author":"46","description":"","caption":"","name":"product-slider-image-1-10","status":"inherit","uploaded_to":9884,"date":"2025-02-16 20:22:21","modified":"2025-02-16 20:22:21","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":1600,"height":1280,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/Product-Slider-Image-1-150x150.png","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/Product-Slider-Image-1-300x240.png","medium-width":300,"medium-height":240,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/Product-Slider-Image-1-768x614.png","medium_large-width":768,"medium_large-height":614,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/Product-Slider-Image-1-1024x819.png","large-width":1024,"large-height":819,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/Product-Slider-Image-1-1536x1229.png","1536x1536-width":1536,"1536x1536-height":1229,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/Product-Slider-Image-1.png","2048x2048-width":1600,"2048x2048-height":1280,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/Product-Slider-Image-1-1600x1080.png","fullscreen-width":1600,"fullscreen-height":1080,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/Product-Slider-Image-1-24x19.png","menu-24x24-width":24,"menu-24x24-height":19,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/Product-Slider-Image-1-36x29.png","menu-36x36-width":36,"menu-36x36-height":29,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/Product-Slider-Image-1-48x38.png","menu-48x48-width":48,"menu-48x48-height":38}}},{"title":"Explorez un reporting avanc\u00e9 pour suivre performance et charge de travail","description":"<p>Unified Analytics et les tableaux de bord personnalisables d\u2019Emplifi vous donnent une vision compl\u00e8te des indicateurs cl\u00e9s de votre service client et vous permettent d\u2019anticiper les difficult\u00e9s. Ajustez votre strat\u00e9gie et prenez les d\u00e9cisions qui font avancer votre activit\u00e9.<\/p>\n","image":{"ID":8142,"id":8142,"title":"Product Slider Image 2","filename":"Product-Slider-Image-2.png","filesize":136368,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/Product-Slider-Image-2.png","link":"https:\/\/emplifi.io\/fr\/product\/social-customer-care\/product-slider-image-2-10\/","alt":"","author":"46","description":"","caption":"","name":"product-slider-image-2-10","status":"inherit","uploaded_to":9884,"date":"2025-02-16 20:22:24","modified":"2025-02-16 20:22:24","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":1600,"height":1280,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/Product-Slider-Image-2-150x150.png","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/Product-Slider-Image-2-300x240.png","medium-width":300,"medium-height":240,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/Product-Slider-Image-2-768x614.png","medium_large-width":768,"medium_large-height":614,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/Product-Slider-Image-2-1024x819.png","large-width":1024,"large-height":819,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/Product-Slider-Image-2-1536x1229.png","1536x1536-width":1536,"1536x1536-height":1229,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/Product-Slider-Image-2.png","2048x2048-width":1600,"2048x2048-height":1280,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/Product-Slider-Image-2-1600x1080.png","fullscreen-width":1600,"fullscreen-height":1080,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/Product-Slider-Image-2-24x19.png","menu-24x24-width":24,"menu-24x24-height":19,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/Product-Slider-Image-2-36x29.png","menu-36x36-width":36,"menu-36x36-height":29,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/Product-Slider-Image-2-48x38.png","menu-48x48-width":48,"menu-48x48-height":38}}},{"title":"Placez chaque client au premier rang avec des r\u00e9ponses personnalis\u00e9es","description":"<p>Traitez et r\u00e9solvez les demandes venues de tous les canaux, et transmettez les cas \u00e0 votre CRM avec tout leur contexte gr\u00e2ce aux champs dynamiques. Gagnez du temps avec des informations de cas pr\u00e9remplies, pr\u00eates \u00e0 l\u2019emploi, et priorisez selon l\u2019urgence \u00e9valu\u00e9e par l\u2019IA.<\/p>\n","image":{"ID":8145,"id":8145,"title":"Product Slider Image 3","filename":"Product-Slider-Image-3.png","filesize":136688,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/Product-Slider-Image-3.png","link":"https:\/\/emplifi.io\/fr\/product\/social-customer-care\/product-slider-image-3-10\/","alt":"","author":"46","description":"","caption":"","name":"product-slider-image-3-10","status":"inherit","uploaded_to":9884,"date":"2025-02-16 20:22:27","modified":"2025-02-16 20:22:27","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":1600,"height":1280,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/Product-Slider-Image-3-150x150.png","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/Product-Slider-Image-3-300x240.png","medium-width":300,"medium-height":240,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/Product-Slider-Image-3-768x614.png","medium_large-width":768,"medium_large-height":614,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/Product-Slider-Image-3-1024x819.png","large-width":1024,"large-height":819,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/Product-Slider-Image-3-1536x1229.png","1536x1536-width":1536,"1536x1536-height":1229,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/Product-Slider-Image-3.png","2048x2048-width":1600,"2048x2048-height":1280,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/Product-Slider-Image-3-1600x1080.png","fullscreen-width":1600,"fullscreen-height":1080,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/Product-Slider-Image-3-24x19.png","menu-24x24-width":24,"menu-24x24-height":19,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/Product-Slider-Image-3-36x29.png","menu-36x36-width":36,"menu-36x36-height":29,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/Product-Slider-Image-3-48x38.png","menu-48x48-width":48,"menu-48x48-height":38}}},{"title":"Travaillez \u00e0 plusieurs et faites grandir votre \u00e9quipe ","description":"<p>Les processus automatis\u00e9s dirigent chaque cas vers le bon agent, quelle que soit la taille de l\u2019\u00e9quipe, la marque ou la r\u00e9gion. Suivez les validations, affectez les cas et ajoutez vos notes avec tout le contexte client : chaque \u00e9quipe travaille de fa\u00e7on autonome sans jamais perdre le fil.<\/p>\n","image":{"ID":8148,"id":8148,"title":"Product Slider Image 4","filename":"Product-Slider-Image-4.png","filesize":1577822,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/Product-Slider-Image-4.png","link":"https:\/\/emplifi.io\/fr\/product\/social-customer-care\/product-slider-image-4-8\/","alt":"","author":"46","description":"","caption":"","name":"product-slider-image-4-8","status":"inherit","uploaded_to":9884,"date":"2025-02-16 20:22:31","modified":"2025-02-16 20:22:31","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":1600,"height":1280,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/Product-Slider-Image-4-150x150.png","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/Product-Slider-Image-4-300x240.png","medium-width":300,"medium-height":240,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/Product-Slider-Image-4-768x614.png","medium_large-width":768,"medium_large-height":614,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/Product-Slider-Image-4-1024x819.png","large-width":1024,"large-height":819,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/Product-Slider-Image-4-1536x1229.png","1536x1536-width":1536,"1536x1536-height":1229,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/Product-Slider-Image-4.png","2048x2048-width":1600,"2048x2048-height":1280,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/Product-Slider-Image-4-1600x1080.png","fullscreen-width":1600,"fullscreen-height":1080,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/Product-Slider-Image-4-24x19.png","menu-24x24-width":24,"menu-24x24-height":19,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/Product-Slider-Image-4-36x29.png","menu-36x36-width":36,"menu-36x36-height":29,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/Product-Slider-Image-4-48x38.png","menu-48x48-width":48,"menu-48x48-height":38}}}]},"remove_gtm":false,"product_tour_group":{"show_section":false,"subhead":"","headline":"","text":"","product_tour_embed":""}},"_links":{"self":[{"href":"https:\/\/emplifi.io\/fr\/wp-json\/wp\/v2\/product_posts\/9884","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/emplifi.io\/fr\/wp-json\/wp\/v2\/product_posts"}],"about":[{"href":"https:\/\/emplifi.io\/fr\/wp-json\/wp\/v2\/types\/product_posts"}],"version-history":[{"count":0,"href":"https:\/\/emplifi.io\/fr\/wp-json\/wp\/v2\/product_posts\/9884\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/emplifi.io\/fr\/wp-json\/wp\/v2\/media\/8136"}],"wp:attachment":[{"href":"https:\/\/emplifi.io\/fr\/wp-json\/wp\/v2\/media?parent=9884"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}