{"id":19219,"date":"2025-12-03T18:34:08","date_gmt":"2025-12-03T18:34:08","guid":{"rendered":"https:\/\/emplifistg.wpenginepowered.com\/?post_type=webinar_posts&#038;p=19219"},"modified":"2026-01-20T17:56:17","modified_gmt":"2026-01-20T17:56:17","slug":"discussion-salomon-social-care-2026","status":"publish","type":"webinar_posts","link":"https:\/\/emplifi.io\/fr\/webinar\/discussion-salomon-social-care-2026\/","title":{"rendered":"Dans les coulisses du Social CX chez Salomon"},"content":{"rendered":"","protected":false},"featured_media":19222,"template":"","webinar_topics_tax":[],"webinar_industries_tax":[],"webinar_languages_tax":[],"resource_visibility_tax":[],"class_list":["post-19219","webinar_posts","type-webinar_posts","status-publish","has-post-thumbnail","hentry"],"acf":{"remove_gtm":false,"custom_card_title":"Dans les coulisses de l'Exp\u00e9rience Client chez Salomon","webinar_date":"20\/01\/2026","webinar_date_actual":"20\/01\/2026","webinar_time":"10 AM CET","webinar_watch_time":"28","resource_description":"D\u00e9couvrez comment Salomon a transform\u00e9 son Social Care en un v\u00e9ritable levier de Satisfaction Client et d'efficacit\u00e9 op\u00e9rationnelle.","hero_form_group":{"subhead":"Webinaire","headline":"Dans les coulisses de l'Exp\u00e9rience Client chez Salomon","text":"<p><b>Discussion : D\u00e9couvrez comment Salomon a transform\u00e9 son Social Care en un v\u00e9ritable levier de Satisfaction Client et d&rsquo;efficacit\u00e9 op\u00e9rationnelle.<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Le Social Media est-il un simple canal Marketing ou un pilier strat\u00e9gique de votre Exp\u00e9rience Client ? 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Il est temps de pr\u00e9parer 2026 et de faire passer votre strat\u00e9gie au niveau sup\u00e9rieur.<\/span><\/p>\n","video_embed_group":{"video_type":"vimeo","vimeo_embed":"<div style=\"padding:56.25% 0 0 0;position:relative;\"><iframe src=\"https:\/\/player.vimeo.com\/video\/1156570971?badge=0&amp;autopause=0&amp;player_id=0&amp;app_id=58479\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" style=\"position:absolute;top:0;left:0;width:100%;height:100%;\" title=\"Emplifi - Dans les coulisses de l'Exp\u00e9rience Client chez Salomon\"><\/iframe><\/div><script src=\"https:\/\/player.vimeo.com\/api\/player.js\"><\/script>","wistia_embed":"s3lqfi0zn7","youtube_embed":"<iframe width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/GevhhrjhT4s\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>"},"page_content":"<p><b>Discussion : D\u00e9couvrez comment Salomon a transform\u00e9 son Social Care en un v\u00e9ritable levier de Satisfaction Client et d&rsquo;efficacit\u00e9 op\u00e9rationnelle.<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Le Social Media est-il un simple canal Marketing ou un pilier strat\u00e9gique de votre Exp\u00e9rience Client ? Pour de nombreuses marques, la gestion des messages clients sur de multiples comptes reste un d\u00e9fi majeur, synonyme de silos, de lenteur et de perte de ROI. Il est temps de pr\u00e9parer 2026 et de faire passer votre strat\u00e9gie au niveau sup\u00e9rieur.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Rejoignez-nous pour cet entretien exclusif avec <\/span><b>Salomon<\/b><span style=\"font-weight: 400;\"> et d\u00e9couvrez les \u00e9tapes concr\u00e8tes pour atteindre la maturit\u00e9 Sociale :<\/span><\/p>\n<h2>Au programme :<\/h2>\n<ul>\n<li><strong>Unification et ROI :<\/strong> Comment unifier plus de 80 comptes mondiaux sur une seule plateforme pour garantir la coh\u00e9rence de marque et booster l&rsquo;efficacit\u00e9 (ex. : \u221245% de temps de r\u00e9ponse).<\/li>\n<li><strong>Service Client 2.0 :<\/strong> Comment l&rsquo;\u00e9quipe Social Media g\u00e8re d\u00e9sormais le Social Care comme un v\u00e9ritable centre de service, assurant une satisfaction client maximale.<\/li>\n<li><strong>Strat\u00e9gie 2026 :<\/strong> La vision de Salomon sur l&rsquo;\u00e9volution du CX et la fa\u00e7on dont ces processus soutiendront leur croissance et leur image de marque l&rsquo;ann\u00e9e prochaine.<\/li>\n<li><strong>Collaboration interne :<\/strong> Mettre fin aux silos : fluidifiez le transfert des cas vers les \u00e9quipes SAV\/Produit (transfert 70% plus rapide).<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n","resource_feed_group":{"show_section":false,"section_subhead":"","section_headline":"Insights from Emplifi","section_text":"<p>Explore our latest blogs and comprehensive guides designed to help you master customer experience strategies and drive growth.<\/p>\n","feed_type":"resources","use_recent_resources":true,"topic_filter":false,"resources":false,"custom_links":false},"page_cta_group":{"show_section":false,"use_global_cta":true,"section_subhead":"","section_headline":"","section_text_left":"","section_text_right":"","section_button":null},"awards_group":{"show_section":false,"use_global_awards_text":true,"section_subhead":"","section_headline":"","section_text":"","use_global_awards":true,"awards":false}},"_links":{"self":[{"href":"https:\/\/emplifi.io\/fr\/wp-json\/wp\/v2\/webinar_posts\/19219","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/emplifi.io\/fr\/wp-json\/wp\/v2\/webinar_posts"}],"about":[{"href":"https:\/\/emplifi.io\/fr\/wp-json\/wp\/v2\/types\/webinar_posts"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/emplifi.io\/fr\/wp-json\/wp\/v2\/media\/19222"}],"wp:attachment":[{"href":"https:\/\/emplifi.io\/fr\/wp-json\/wp\/v2\/media?parent=19219"}],"wp:term":[{"taxonomy":"webinar_topics_tax","embeddable":true,"href":"https:\/\/emplifi.io\/fr\/wp-json\/wp\/v2\/webinar_topics_tax?post=19219"},{"taxonomy":"webinar_industries_tax","embeddable":true,"href":"https:\/\/emplifi.io\/fr\/wp-json\/wp\/v2\/webinar_industries_tax?post=19219"},{"taxonomy":"webinar_languages_tax","embeddable":true,"href":"https:\/\/emplifi.io\/fr\/wp-json\/wp\/v2\/webinar_languages_tax?post=19219"},{"taxonomy":"resource_visibility_tax","embeddable":true,"href":"https:\/\/emplifi.io\/fr\/wp-json\/wp\/v2\/resource_visibility_tax?post=19219"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}