Resolve issues quickly with Emplifi's agent knowledge management solution

Resolve cases faster with a service knowledge base

The most efficient agent assist

Your CX strategy, fine-tuned

A thorough audit trail

Fuel your case management with relevant content

Centralized content repository

Single source of the truth

Optimized agent onboarding

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Power great customer service and care experiences. See how Emplifi Service Cloud can help.

Just some of our recent awards

Social Marketing Cloud
Award - Social Marketing Cloud (G2: Leader Mid-Market - Winter 2021)
Award - Social Marketing Cloud (G2: Leader Enterprise - Winter 2021)
Award - Social Marketing Cloud (MarTech Breakthrough Award 2022)
Social Commerce Cloud
Award - The Sammy 2022
Service Cloud
Award - Service Cloud (G2: High Performer Enterprise - Winter 2021) - VoC
Award - Service Cloud (G2: High Performer - Winter 2021) - VoC
Award - Service Cloud (AI Breakthrough Award - 2020) - Bot