Emplifi Care Hero


Take customer care on social to the next level

Improve efficiency and boost customer satisfaction with a state-of-the-art digital care solution. Elevate customer experiences more effectively by meeting them right where they are.

See what Emplifi Care is all about

Customer care is evolving – how are you keeping up?

Now more than ever, customers are taking to social and other non-traditional channels to voice their concerns – and they expect to be heard. Good brands will set systems in place to acknowledge, track, and resolve these issues as they come up — but great brands will do it first. Emplifi Care helps you win with curated customer experiences.

Emplifi advanced routing

Craft seamless care experiences

Emplifi Care - Community Inbox

Complete channel coverage

Effortless cross-platform handoff

Personalized customer interactions

Reduce case resolution times

Emplifi Care - Case Resolution Workflows

End-to-end case management

Advanced collaboration tools

Built-in activity tracking

Create maximum impact with minimal lift

Emplifi Care - Case Reporting

Powerful multi-step automation

Advanced performance analytics

Minimal time-to-value

Just some of the brands being empowered by the Emplifi Social Marketing Cloud

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"Emplifi allows us to hear the social media concerns and intervene quickly to make things right, even on nights and weekends. That has a big impact on long-term customer loyalty."

Terri Haffey

Manager of Customer Care

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See how Emplifi Care can help you elevate the social customer care experience on your social and digital channels.
Social Care

Just some of our recent awards