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Seja uma conversa calorosa e emp\u00e1tica por telefone, seja um contato por um canal social, a Emplifi permite que nossa equipe ofere\u00e7a isso aos clientes.","quote_author":"Alex Bresette","quote_author_description":"Diretor de Relacionamento com Clientes"},{"acf_fc_layout":"wysiwyg","wysiwyg_background_color":"white","wysiwyg":"<h2>Respostas mais r\u00e1pidas, dados melhores, menos estresse<\/h2>\n<p>Com a Emplifi, a equipe de Relacionamento com Clientes da Dine Brands reduziu o tempo m\u00e9dio de atendimento de casos sociais de cinco minutos para apenas um. Agora, tamb\u00e9m consegue priorizar casos das redes sociais todos os dias da semana, como faria com qualquer outro tipo de caso.<\/p>\n<p>Al\u00e9m disso, o acompanhamento mais preciso dos casos sociais permite \u00e0 equipe da Dine medir seu sucesso e capturar dados valiosos dos clientes. O software da Emplifi atende \u00e0s necessidades espec\u00edficas de restaurantes e ajuda a Dine a garantir que o feedback dos clientes seja ouvido, repassando-o rapidamente aos franqueados e reunindo todos os detalhes necess\u00e1rios de cada caso, como unidade do restaurante, data e hor\u00e1rio da visita, n\u00famero da comanda e assim por diante.<\/p>\n<p>Recentemente, a Dine Brands come\u00e7ou a responder aos Google Reviews de forma gradual, como teste, com duas de suas marcas. Com a ajuda da Emplifi, mais de 10.000 clientes responderam. Como todo o feedback chega ao Emplifi Agent, a equipe de Relacionamento com Clientes conseguiu fazer isso sem sair de uma \u00fanica plataforma.<\/p>\n<p>No futuro, a Dine pretende usar a Emplifi para oferecer suporte aos clientes em ainda mais canais. A empresa tamb\u00e9m foca na melhoria cont\u00ednua, com ideias que v\u00eam tanto da equipe quanto da lideran\u00e7a. Como as solu\u00e7\u00f5es da Emplifi s\u00e3o configur\u00e1veis, a equipe conseguiu aplicar muitas dessas ideias imediatamente.<\/p>\n<p>A equipe da Dine tamb\u00e9m valoriza o fato de a Emplifi ter ouvido e implementado muitas de suas sugest\u00f5es de melhorias de produto.<\/p>\n"},{"acf_fc_layout":"quote","quote":"A Emplifi facilitou muito a nossa vida. Todo o processo foi tranquilo, do trabalho com nossa excelente gerente de sucesso do cliente, Megan, para adicionar o Emplifi Social Engage \u00e0 nossa solu\u00e7\u00e3o, \u00e0 implementa\u00e7\u00e3o e gest\u00e3o da ferramenta com nosso especialista gerente de programa. A equipe da Emplifi esteve sempre dispon\u00edvel, \u00e1gil e bem informada.","quote_author":"Alex Bresette","quote_author_description":"Diretor de Relacionamento com Clientes"},{"acf_fc_layout":"wysiwyg","wysiwyg_background_color":"white","wysiwyg":"<h2>A conclus\u00e3o<\/h2>\n<p>Com o portf\u00f3lio de produtos da Emplifi, a Dine Brands captura o feedback dos clientes e melhora a experi\u00eancia deles. A empresa tamb\u00e9m tem acesso a insights valiosos para acompanhar e medir com precis\u00e3o seu atendimento social.<\/p>\n"}]},"customer_sidebar_clone":{"customer_sidebar_group":{"show_section":true,"sidebar_contents":[{"icon":{"ID":13931,"id":13931,"title":"Case Study Icon Challenge","filename":"Case-Study-Icon-Challenge.png","filesize":819,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge.png","link":"https:\/\/emplifi.io\/pt-br\/customers\/how-tui-used-ai-to-lower-cost-per-engagement-by-81-percent\/case-study-icon-challenge-2\/","alt":"","author":"54","description":"","caption":"","name":"case-study-icon-challenge-2","status":"inherit","uploaded_to":18308,"date":"2025-04-18 17:23:10","modified":"2025-10-17 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