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Os comiss\u00e1rios conseguem rapidamente a ajuda de que precisam e podem se concentrar no atendimento excepcional que se espera da Delta.<\/p>\n<p>E com o Emplifi Agent, a equipe de suporte tem as ferramentas para resolver problemas e d\u00favidas mais r\u00e1pido, oferecendo um alto padr\u00e3o de servi\u00e7o aos mais de 22.000 comiss\u00e1rios de bordo da Delta.<\/p>\n<p>&#8220;Centralizar o suporte aos nossos comiss\u00e1rios com a tecnologia da Emplifi nos fez economizar mais de US$ 2 milh\u00f5es nos tr\u00eas primeiros anos do programa&#8221;, disse Angela Gammill, Gerente Geral, IFS Technology &amp; Innovation. &#8220;As solu\u00e7\u00f5es da Emplifi nos permitiram alcan\u00e7ar a excel\u00eancia operacional que a Delta busca.&#8221;<\/p>\n<p>Al\u00e9m de oferecer suporte pr\u00e1tico e imediato, a tecnologia da Emplifi trouxe uma visibilidade in\u00e9dita do processo, permitindo que a Delta priorize as melhorias que mais importam para seus comiss\u00e1rios. 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Depois de uma prova de conceito bem-sucedida, os comiss\u00e1rios da Delta passaram a usar um app da Emplifi configurado sob medida para resolver problemas e tirar d\u00favidas em tempo real.<\/p>\n<p>Se precisarem de mais ajuda, os comiss\u00e1rios tamb\u00e9m podem fazer uma videochamada com os agentes de suporte da Delta, que registram as intera\u00e7\u00f5es no CRM do Emplifi Agent. A Delta tamb\u00e9m usa os recursos avan\u00e7ados de relat\u00f3rios do Emplifi Agent para medir a satisfa\u00e7\u00e3o geral dos clientes e obter insights sobre como apoiar melhor seus comiss\u00e1rios.<\/p>\n"},{"acf_fc_layout":"quote","quote":"Entendemos os desafios dos nossos comiss\u00e1rios de bordo no per\u00edodo de troca de tecnologia da ferramenta de atendimento exigida pela regulamenta\u00e7\u00e3o federal. Com a Emplifi, oferecemos suporte mais completo e em tempo real aos comiss\u00e1rios, usando os dispositivos port\u00e1teis que eles j\u00e1 usam a bordo. Tamb\u00e9m descobrimos insights pr\u00e1ticos sobre como continuar melhorando a experi\u00eancia.","quote_author":"Erica Smith","quote_author_description":"Gerente de Entrega de Tecnologia IFS na Delta Airlines."},{"acf_fc_layout":"wysiwyg","wysiwyg_background_color":"white","wysiwyg":"<h2>Suporte imediato e insights valiosos<\/h2>\n<p>Desde o in\u00edcio de 2018, os agentes de suporte aos comiss\u00e1rios da Delta atenderam mais de 16.000 chamadas, mais da metade delas pelo novo app da Emplifi. Os comiss\u00e1rios conseguem rapidamente a ajuda de que precisam e podem se concentrar no atendimento excepcional que se espera da Delta.<\/p>\n<p>E com o Emplifi Agent, a equipe de suporte tem as ferramentas para resolver problemas e d\u00favidas mais r\u00e1pido, oferecendo um alto padr\u00e3o de servi\u00e7o aos mais de 22.000 comiss\u00e1rios de bordo da Delta.<\/p>\n<p>&#8220;Centralizar o suporte aos nossos comiss\u00e1rios com a tecnologia da Emplifi nos fez economizar mais de US$ 2 milh\u00f5es nos tr\u00eas primeiros anos do programa&#8221;, disse Angela Gammill, Gerente Geral, IFS Technology &amp; Innovation. &#8220;As solu\u00e7\u00f5es da Emplifi nos permitiram alcan\u00e7ar a excel\u00eancia operacional que a Delta busca.&#8221;<\/p>\n<p>Al\u00e9m de oferecer suporte pr\u00e1tico e imediato, a tecnologia da Emplifi trouxe uma visibilidade in\u00e9dita do processo, permitindo que a Delta priorize as melhorias que mais importam para seus comiss\u00e1rios. No futuro, a equipe da Delta<br \/>\nquer adicionar ainda mais funcionalidades para melhorar a experi\u00eancia de passageiros, comiss\u00e1rios e agentes.<\/p>\n<p>&#8220;Se voc\u00ea quer melhorar a experi\u00eancia como um todo, primeiro precisa entender as necessidades do seu cliente e depois montar uma equipe forte para aproveitar a tecnologia ao m\u00e1ximo&#8221;, acrescentou Smith. &#8220;\u00c9 assim que se gera valor real para o neg\u00f3cio.&#8221;<\/p>\n<h2>C\u00e9u de brigadeiro pela frente<\/h2>\n<p>Os comiss\u00e1rios de bordo da Delta t\u00eam um papel essencial na seguran\u00e7a dos clientes e dos colegas. O Emplifi Agent e o Emplifi SOS da Emplifi oferecem as ferramentas e o suporte em tempo real de que eles precisam para continuar entregando a Delta Difference.<\/p>\n<p>Como voc\u00ea pode melhorar a experi\u00eancia dos seus colaboradores? Para saber mais sobre como aumentar a efici\u00eancia operacional e melhorar a experi\u00eancia dos agentes, agende uma apresenta\u00e7\u00e3o com um especialista da Emplifi.<\/p>\n"}]},"customer_sidebar_clone":{"customer_sidebar_group":{"show_section":true,"sidebar_contents":[{"icon":{"ID":13931,"id":13931,"title":"Case Study Icon Challenge","filename":"Case-Study-Icon-Challenge.png","filesize":819,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge.png","link":"https:\/\/emplifi.io\/pt-br\/customers\/how-tui-used-ai-to-lower-cost-per-engagement-by-81-percent\/case-study-icon-challenge-2\/","alt":"","author":"54","description":"","caption":"","name":"case-study-icon-challenge-2","status":"inherit","uploaded_to":18308,"date":"2025-04-18 17:23:10","modified":"2025-10-17 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