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noreferrer\">Bensons for Beds<\/a>\u00a0enfrenta um desafio \u00fanico. A experi\u00eancia de escolher camas e colch\u00f5es e test\u00e1-los na loja, al\u00e9m de poder contar com a ajuda de um vendedor, \u00e9 dif\u00edcil de reproduzir em um ambiente online e bidimensional.<\/p>\n"},{"acf_fc_layout":"quote","quote":"Quando olhamos para os desafios do online e para os motivos pelos quais as pessoas n\u00e3o compram online, parte disso \u00e9 porque elas n\u00e3o conseguem interagir fisicamente com o produto. 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E j\u00e1 na primeira hora, praticamente t\u00ednhamos feito nossa primeira venda.&#8221;<\/p>\n<h2>Resultados<\/h2>\n<p>A equipe da Bensons for Beds teve resultados imediatos, com a primeira venda pelo Live Advisor j\u00e1 na primeira hora, e aumentos expressivos tanto nas m\u00e9tricas de convers\u00e3o quanto na satisfa\u00e7\u00e3o do cliente (CSAT).<\/p>\n<p>&#8220;Se compararmos nosso AOV [valor m\u00e9dio do pedido] online com o que vemos no Bensons Live, estamos 20% acima nessa m\u00e9trica&#8221;, disse Wilson. &#8220;O mais importante para mim \u00e9 o que nossos clientes acham desse servi\u00e7o, e ter um CSAT de 4,7 de cinco\u00a0t\u00e3o no in\u00edcio \u00e9 absolutamente incr\u00edvel.&#8221;<\/p>\n<p>Um fator-chave para esses resultados? 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E j\u00e1 na primeira hora, praticamente t\u00ednhamos feito nossa primeira venda.&#8221;<\/p>\n<h2>Resultados<\/h2>\n<p>A equipe da Bensons for Beds teve resultados imediatos, com a primeira venda pelo Live Advisor j\u00e1 na primeira hora, e aumentos expressivos tanto nas m\u00e9tricas de convers\u00e3o quanto na satisfa\u00e7\u00e3o do cliente (CSAT).<\/p>\n<p>&#8220;Se compararmos nosso AOV [valor m\u00e9dio do pedido] online com o que vemos no Bensons Live, estamos 20% acima nessa m\u00e9trica&#8221;, disse Wilson. &#8220;O mais importante para mim \u00e9 o que nossos clientes acham desse servi\u00e7o, e ter um CSAT de 4,7 de cinco\u00a0t\u00e3o no in\u00edcio \u00e9 absolutamente incr\u00edvel.&#8221;<\/p>\n<p>Um fator-chave para esses resultados? 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