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Dispon\u00edvel em: Social Marketing, Social Commerce, Atendimento social."},{"link":{"title":"Explore a documenta\u00e7\u00e3o","url":"https:\/\/docs.emplifi.io\/platform\/latest\/home\/apis","target":"_blank"},"icon":{"ID":36631,"id":36631,"title":"icon-bot-custom-apis","filename":"icon-bot-custom-apis.svg","filesize":304,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-bot-custom-apis.svg","link":"https:\/\/emplifi.io\/pt-br\/integrations-list\/icon-bot-custom-apis-2\/","alt":"\u00cdcone: APIs pr\u00f3prias no Emplifi Bot","author":"52","description":"","caption":"","name":"icon-bot-custom-apis-2","status":"inherit","uploaded_to":43511,"date":"2026-09-17 22:48:56","modified":"2026-10-22 22:00:05","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":34,"height":34,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-bot-custom-apis.svg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-bot-custom-apis.svg","medium-width":300,"medium-height":300,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-bot-custom-apis.svg","medium_large-width":768,"medium_large-height":768,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-bot-custom-apis.svg","large-width":1024,"large-height":1024,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-bot-custom-apis.svg","1536x1536-width":34,"1536x1536-height":34,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-bot-custom-apis.svg","2048x2048-width":34,"2048x2048-height":34,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-bot-custom-apis.svg","fullscreen-width":34,"fullscreen-height":34,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-bot-custom-apis.svg","menu-24x24-width":24,"menu-24x24-height":24,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-bot-custom-apis.svg","menu-36x36-width":34,"menu-36x36-height":34,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-bot-custom-apis.svg","menu-48x48-width":34,"menu-48x48-height":34}},"subtitle":"Webhook, automa\u00e7\u00e3o ou conex\u00e3o personalizada","title":"APIs pr\u00f3prias no Emplifi Bot","description":"Deixe o Emplifi Bot consultar seus sistemas durante a conversa para responder com dados ao vivo de outras aplica\u00e7\u00f5es. Dispon\u00edvel em: Atendimento social."},{"link":{"title":"Explore a documenta\u00e7\u00e3o","url":"https:\/\/docs.emplifi.io\/platform\/latest\/home\/integrating-with-sms-providers","target":"_blank"},"icon":{"ID":36671,"id":36671,"title":"icon-sms-review-collection","filename":"icon-sms-review-collection.svg","filesize":393,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-sms-review-collection.svg","link":"https:\/\/emplifi.io\/pt-br\/integrations-list\/icon-sms-review-collection-2\/","alt":"\u00cdcone: Coleta de avalia\u00e7\u00f5es por SMS com seu provedor de SMS","author":"52","description":"","caption":"","name":"icon-sms-review-collection-2","status":"inherit","uploaded_to":43511,"date":"2026-09-17 22:49:09","modified":"2026-10-22 21:57:17","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":34,"height":34,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-sms-review-collection.svg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-sms-review-collection.svg","medium-width":300,"medium-height":300,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-sms-review-collection.svg","medium_large-width":768,"medium_large-height":768,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-sms-review-collection.svg","large-width":1024,"large-height":1024,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-sms-review-collection.svg","1536x1536-width":34,"1536x1536-height":34,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-sms-review-collection.svg","2048x2048-width":34,"2048x2048-height":34,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-sms-review-collection.svg","fullscreen-width":34,"fullscreen-height":34,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-sms-review-collection.svg","menu-24x24-width":24,"menu-24x24-height":24,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-sms-review-collection.svg","menu-36x36-width":34,"menu-36x36-height":34,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/icon-sms-review-collection.svg","menu-48x48-width":34,"menu-48x48-height":34}},"subtitle":"Webhook, automa\u00e7\u00e3o ou conex\u00e3o personalizada","title":"Coleta de avalia\u00e7\u00f5es por SMS com seu provedor de SMS","description":"Colete avalia\u00e7\u00f5es por SMS incorporando um link m\u00e1gico da Emplifi \u00e0s mensagens enviadas pelo seu provedor de SMS. Dispon\u00edvel em: Social Commerce."}]}},{"acf_fc_layout":"callout_gray","callout_gray_group":{"show_section":false,"subhead":"","headline":"Dois conectores foram descontinuados, e a documenta\u00e7\u00e3o \u00e9 a fonte atual","text":"<p>O conector do Power BI e o Tableau Web Data Connector constam como descontinuados na documenta\u00e7\u00e3o, por isso n\u00e3o aparecem nesta p\u00e1gina. Hoje, o Looker Studio e a API p\u00fablica da Emplifi cobrem esses relat\u00f3rios.<\/p>\n<p>Cada card leva \u00e0 documenta\u00e7\u00e3o da Emplifi, a fonte atual sobre o que cada conex\u00e3o suporta.<\/p>\n","button_1":{"title":"Veja os recursos descontinuados","url":"https:\/\/docs.emplifi.io\/platform\/latest\/home\/deprecated-features-and-components","target":"_blank"},"button_2":null}},{"acf_fc_layout":"faqs","faqs_group":{"show_section":true,"section_subhead":"FAQ","section_headline":"Perguntas frequentes sobre as integra\u00e7\u00f5es da Emplifi","section_text":"","faqs":[{"title":"O que h\u00e1 na p\u00e1gina de integra\u00e7\u00f5es da Emplifi?","content":"<p>A p\u00e1gina de integra\u00e7\u00f5es da Emplifi lista cada conex\u00e3o documentada entre o Emplifi Fuel e os outros sistemas que uma marca usa: 65 conex\u00f5es em 10 categorias. As categorias s\u00e3o redes sociais e mensagens, m\u00eddia paga e contas de an\u00fancios, Unified Analytics, CRM e atendimento ao cliente, com\u00e9rcio e sindica\u00e7\u00e3o, avalia\u00e7\u00f5es, fidelidade e conte\u00fado visual, provedores de e-mail, bibliotecas de conte\u00fado e ativos, identidade e login \u00fanico, e APIs, dados e an\u00e1lises. Cada card leva \u00e0 p\u00e1gina da documenta\u00e7\u00e3o da Emplifi sobre essa conex\u00e3o.<\/p>\n"},{"title":"Quais s\u00e3o os cinco tipos de conex\u00e3o que a Emplifi usa na p\u00e1gina de integra\u00e7\u00f5es?","content":"<p>A Emplifi classifica cada integra\u00e7\u00e3o em cinco tipos de conex\u00e3o. Uma integra\u00e7\u00e3o nativa \u00e9 criada e operada pela Emplifi e configurada dentro do Emplifi Fuel. Uma integra\u00e7\u00e3o de parceiro ou marketplace \u00e9 criada ou gerenciada pelo parceiro e instalada do lado do parceiro. Uma conex\u00e3o de API ou desenvolvedor \u00e9 criada pelos seus desenvolvedores sobre uma interface documentada da Emplifi. Uma exporta\u00e7\u00e3o ou importa\u00e7\u00e3o de dados movimenta arquivos e feeds agendados. Um webhook, automa\u00e7\u00e3o ou conex\u00e3o personalizada \u00e9 acionado por eventos ou criado sob medida para a sua stack.<\/p>\n"},{"title":"O que significa a linha Dispon\u00edvel em de um card de integra\u00e7\u00e3o da Emplifi?","content":"<p>Dispon\u00edvel em indica os pilares da Emplifi em que uma conex\u00e3o est\u00e1: social marketing, social commerce e atendimento social. Um card com &#8220;Dispon\u00edvel em: Social Marketing, Social Commerce, Atendimento social&#8221; funciona nos tr\u00eas. A linha fica no fim do resumo de cada card, ao lado do tipo de conex\u00e3o e do nome da integra\u00e7\u00e3o, para voc\u00ea ver em que parte do Emplifi Fuel a conex\u00e3o \u00e9 usada antes de abrir a p\u00e1gina da documenta\u00e7\u00e3o.<\/p>\n"},{"title":"Quais redes sociais e canais de mensagens posso conectar \u00e0 Emplifi?","content":"<p>A Emplifi se conecta a 12 redes sociais e canais de mensagens:<\/p>\n<ul>\n<li>Facebook<\/li>\n<li>Instagram<\/li>\n<li>X (antigo Twitter)<\/li>\n<li>LinkedIn<\/li>\n<li>TikTok<\/li>\n<li>YouTube<\/li>\n<li>Pinterest<\/li>\n<li>Threads<\/li>\n<li>Snapchat<\/li>\n<li>WhatsApp Business<\/li>\n<li>Google Business Profile<\/li>\n<li>Reddit<\/li>\n<\/ul>\n<p>Cada perfil \u00e9 adicionado em Settings por um usu\u00e1rio cuja fun\u00e7\u00e3o na conta tem a permiss\u00e3o Add Pages and Profiles. O que d\u00e1 para fazer varia por canal: publicar no Snapchat pela Emplifi n\u00e3o est\u00e1 dispon\u00edvel, e o conte\u00fado do Reddit chega por consultas do Listening, n\u00e3o por monitoramento de perfil. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/connecting-and-managing-profiles\" target=\"_blank\" rel=\"noopener\">Como conectar e gerenciar perfis<\/a>.<\/p>\n"},{"title":"Que contas de an\u00fancios posso incluir na Emplifi?","content":"<p>A Emplifi conecta contas de an\u00fancios da Meta, do TikTok e do X (antigo Twitter). A Meta abrange Facebook, Instagram, Threads, WhatsApp, Messenger e Audience Network; o TikTok abrange TikTok, Pangle e o TikTok Global App Bundle; o X abrange o X e a rede de editores dele. Uma conta de an\u00fancios \u00e9 adicionada por um usu\u00e1rio cuja fun\u00e7\u00e3o na conta tem a permiss\u00e3o Add Pages and Profiles, e s\u00f3 os usu\u00e1rios atribu\u00eddos a uma conta de an\u00fancios veem os dados dela. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/ad-accounts\" target=\"_blank\" rel=\"noopener\">Como conectar e gerenciar contas de an\u00fancios<\/a>.<\/p>\n"},{"title":"A quais sistemas de CRM e atendimento ao cliente a Emplifi se conecta?","content":"<p>A Emplifi se conecta ao Salesforce Service Cloud, ao Gladly e ao Reputation Studio. A integra\u00e7\u00e3o com o Salesforce escala conversas sociais para casos e leads e sincroniza casos do Care nos dois sentidos. O Gladly exibe avalia\u00e7\u00f5es da Emplifi na p\u00e1gina de detalhes do cliente e transforma avalia\u00e7\u00f5es sinalizadas para o atendimento em tarefas no Gladly. O Reputation Studio, um app do Salesforce AppExchange, transforma avalia\u00e7\u00f5es e perguntas de consumidores da Emplifi em tickets do Service Cloud e devolve as respostas. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/integrate-care-with-salesforce\" target=\"_blank\" rel=\"noopener\">Integre o Care ao Salesforce<\/a>.<\/p>\n"},{"title":"Quais plataformas de e-commerce o Emplifi Ratings and Reviews suporta?","content":"<p>O Emplifi Ratings and Reviews tem apps, cartridges e plugins prontos para Magento (Adobe Commerce) nas vers\u00f5es 2.1 a 2.4, Salesforce SiteGenesis e Salesforce Reference Architecture (SFRA), e Shopify. A documenta\u00e7\u00e3o cobre os widgets Emplifi SpeedFlex, e novos clientes s\u00e3o incentivados a come\u00e7ar no SpeedFlex, enquanto as implementa\u00e7\u00f5es v4.3 existentes seguem com suporte. Para qualquer outra loja virtual, fale com o Suporte da Emplifi para verificar a compatibilidade. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/e-commerce-platforms\" target=\"_blank\" rel=\"noopener\">Plataformas de e-commerce<\/a>.<\/p>\n"},{"title":"Quais parceiros de fidelidade e conte\u00fado visual funcionam com o Emplifi Ratings and Reviews?","content":"<p>O Emplifi Ratings and Reviews se integra ao CrowdTwist para pontos de fidelidade, ao Bazaarvoice (Curalate) e ao Social Native (Olapic) para imagens de consumidores, e ao Movable Ink para avalia\u00e7\u00f5es ao vivo no e-mail. O CrowdTwist credita o consumidor a cada avalia\u00e7\u00e3o, pergunta ou resposta pela User Activity Credit API. A integra\u00e7\u00e3o com o Curalate roda toda noite e publica as imagens coletadas no Curalate Fanreel. O Olapic recebe fotos captadas nas avalia\u00e7\u00f5es visuais da Emplifi. O Movable Ink puxa notas e avalia\u00e7\u00f5es pelo SKU do produto. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/integrations\" target=\"_blank\" rel=\"noopener\">Integra\u00e7\u00f5es<\/a>.<\/p>\n"},{"title":"Quais provedores de e-mail podem enviar os pedidos de avalia\u00e7\u00e3o da Emplifi?","content":"<p>O Emplifi Ratings and Reviews tem integra\u00e7\u00e3o completa, incluindo Inbox Submission, com Braze, Cordial e SendGrid, que a documenta\u00e7\u00e3o aponta como o ESP do Emplifi Ratings and Reviews. Sem Inbox Submission, h\u00e1 integra\u00e7\u00e3o com CheetahMail (listado como CheetahMail (Experian)), Dotdigital (Dot Mailer), SAP Emarsys (Emarsys), Klaviyo, Listrak, Mailchimp Transactional Email (Mandrill), Mapp, Maropost, Oracle Responsys (Responsys), Sailthru, Salesforce Marketing Cloud, SparkPost e Yesmail (YesMail). Outros provedores precisam de uma API REST ou SOAP com endpoints de e-mail transacional; pergunte \u00e0 equipe de Servi\u00e7os T\u00e9cnicos da Emplifi sobre a compatibilidade. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/third-party-esp-integrations\" target=\"_blank\" rel=\"noopener\">Integra\u00e7\u00f5es com ESPs de terceiros<\/a>.<\/p>\n"},{"title":"De quais fontes de armazenamento em nuvem posso trazer conte\u00fado na Emplifi?","content":"<p>A Emplifi traz ativos de oito fontes de armazenamento em nuvem, no Publisher, nas respostas do Community e nas cole\u00e7\u00f5es do Content Hub:<\/p>\n<ul>\n<li>Google Drive<\/li>\n<li>OneDrive (somente contas pessoais)<\/li>\n<li>Box<\/li>\n<li>Gmail<\/li>\n<li>Google Photos<\/li>\n<li>Dropbox<\/li>\n<li>Facebook<\/li>\n<li>Instagram<\/li>\n<\/ul>\n<p>O Bynder e o Adobe Experience Manager tamb\u00e9m aparecem como fontes. Voc\u00ea mesmo autoriza cada fonte, e o token de login n\u00e3o fica guardado por mais de algumas horas, ent\u00e3o talvez seja preciso reautorizar uma fonte todos os dias. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/integrate-emplifi-with-cloud-storage-providers\" target=\"_blank\" rel=\"noopener\">Integre a Emplifi a provedores de armazenamento em nuvem<\/a>.<\/p>\n"},{"title":"Quais provedores de identidade a Emplifi suporta para login \u00fanico?","content":"<p>O login \u00fanico da Emplifi usa o protocolo SAML 2.0, ent\u00e3o funciona com qualquer provedor de identidade compat\u00edvel com SAML 2.0, incluindo:<\/p>\n<ul>\n<li>Okta<\/li>\n<li>OneLogin<\/li>\n<li>Google<\/li>\n<li>Microsoft Entra ID (antigo Azure Active Directory)<\/li>\n<li>Shibboleth<\/li>\n<\/ul>\n<p>A configura\u00e7\u00e3o \u00e9 feita no autoatendimento de login \u00fanico da Emplifi. Okta, OneLogin e Microsoft Entra ID listam a Emplifi nos pr\u00f3prios cat\u00e1logos de aplicativos, o que reduz a configura\u00e7\u00e3o a um subdom\u00ednio e uma URL de metadados. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/the-single-sign-on-self-service-guide\" target=\"_blank\" rel=\"noopener\">Login \u00fanico (SSO)<\/a>.<\/p>\n"},{"title":"Quais conex\u00f5es de API e dados a Emplifi oferece para voc\u00ea criar seus pr\u00f3prios relat\u00f3rios?","content":"<p>A Emplifi oferece estas conex\u00f5es de API e dados:<\/p>\n<ul>\n<li>A API p\u00fablica da Emplifi em api.emplifi.io, para m\u00e9tricas sociais<\/li>\n<li>A API REST do Ratings and Reviews, para avalia\u00e7\u00f5es e dados de cat\u00e1logo<\/li>\n<li>Webhooks do Ratings and Reviews para eventos em tempo real<\/li>\n<li>Feeds de dados agendados para arquivos de cat\u00e1logo, pedidos e avalia\u00e7\u00f5es<\/li>\n<li>Exporta\u00e7\u00f5es da plataforma em PDF e XLSX<\/li>\n<li>O conector do Looker Studio<\/li>\n<li>APIs personalizadas que o Emplifi Bot chama durante uma conversa<\/li>\n<\/ul>\n<p>O conector do Power BI e o Tableau Web Data Connector foram descontinuados. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/how-to-set-up-looker-studio-connector-with-emplifi\" target=\"_blank\" rel=\"noopener\">Configure o conector do Looker Studio com a Emplifi<\/a>.<\/p>\n"},{"title":"Posso publicar em uma p\u00e1gina do Facebook pela Emplifi?","content":"<p>Sim. A Emplifi conecta uma p\u00e1gina do Facebook como perfil pr\u00f3prio, o que permite ver os insights da p\u00e1gina e publicar conte\u00fado nela direto da Emplifi. A p\u00e1gina \u00e9 adicionada em Settings por um usu\u00e1rio cuja fun\u00e7\u00e3o na conta tem a permiss\u00e3o Add Pages and Profiles. As permiss\u00f5es de insights e de publica\u00e7\u00e3o s\u00e3o conectadas por p\u00e1gina. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/add-an-owned-profile-for-your-facebook-page\" target=\"_blank\" rel=\"noopener\">Adicione um perfil pr\u00f3prio para sua p\u00e1gina do Facebook<\/a>.<\/p>\n"},{"title":"A Emplifi se integra ao Instagram?","content":"<p>Sim. A Emplifi conecta uma conta do Instagram que voc\u00ea tem ou gerencia como perfil pr\u00f3prio, o que traz os insights da conta e permite publicar no Instagram direto da Emplifi. Como em todo canal, quem adiciona a conta precisa de uma fun\u00e7\u00e3o na conta com a permiss\u00e3o Add Pages and Profiles, e o Instagram tamb\u00e9m \u00e9 uma das fontes de onde voc\u00ea pode trazer conte\u00fado existente ao criar um post. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/add-an-owned-profile-for-your-instagram-account\" target=\"_blank\" rel=\"noopener\">Adicione um perfil pr\u00f3prio para sua conta do Instagram<\/a>.<\/p>\n"},{"title":"Como conecto um perfil do X (antigo Twitter) \u00e0 Emplifi?","content":"<p>A Emplifi conecta um perfil do X (antigo Twitter) sem pr\u00e9-requisitos especiais, ao contr\u00e1rio do Facebook ou do Instagram. Fa\u00e7a login na Emplifi, v\u00e1 em Settings, depois em Channels e Social profiles, clique em Add profile e conecte o perfil do X \u00e0 sua conta Emplifi. Adicionar um perfil exige uma fun\u00e7\u00e3o na conta com a permiss\u00e3o Add Pages and Profiles. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/how-to-add-an-owned-twitter-profile\" target=\"_blank\" rel=\"noopener\">Adicione um perfil pr\u00f3prio para sua conta do X (antigo Twitter)<\/a>.<\/p>\n"},{"title":"A Emplifi se conecta ao LinkedIn?","content":"<p>Sim. A Emplifi conecta uma conta do LinkedIn que voc\u00ea tem ou gerencia como perfil pr\u00f3prio, o que traz os insights da conta e permite publicar no LinkedIn direto da Emplifi. As permiss\u00f5es de insights e de publica\u00e7\u00e3o s\u00e3o conectadas por conta, por um usu\u00e1rio com a permiss\u00e3o Add Pages and Profiles. O LinkedIn n\u00e3o \u00e9 uma das fontes cobertas pelo Emplifi Listening. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/connect-owned-linkedin-insights-and-permissions\" target=\"_blank\" rel=\"noopener\">Adicione um perfil pr\u00f3prio para sua conta do LinkedIn<\/a>.<\/p>\n"},{"title":"Posso publicar no TikTok pela Emplifi?","content":"<p>Sim. A Emplifi conecta uma conta do TikTok como perfil pr\u00f3prio, para voc\u00ea ver os insights da conta e publicar conte\u00fado no TikTok direto da Emplifi. O TikTok tamb\u00e9m \u00e9 uma fonte do Listening, com uma limita\u00e7\u00e3o importante: n\u00e3o h\u00e1 coleta de dados hist\u00f3ricos para TikTok, Reddit ou hashtags do Instagram, ent\u00e3o o Listening come\u00e7a a coletar men\u00e7\u00f5es do TikTok a partir do momento em que a consulta roda. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/add-an-owned-profile-for-your-tiktok-account\" target=\"_blank\" rel=\"noopener\">Adicione um perfil pr\u00f3prio para sua conta do TikTok<\/a>.<\/p>\n"},{"title":"A Emplifi funciona com o YouTube?","content":"<p>Sim. A Emplifi conecta um canal do YouTube que voc\u00ea tem ou gerencia como perfil pr\u00f3prio, o que traz os insights do canal e permite publicar conte\u00fado nele direto da Emplifi. O YouTube tamb\u00e9m \u00e9 uma das fontes cobertas pelo Emplifi Listening, ent\u00e3o men\u00e7\u00f5es no YouTube tamb\u00e9m podem chegar por uma consulta do Listening. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/add-an-owned-profile-for-your-youtube-channel\" target=\"_blank\" rel=\"noopener\">Adicione um perfil pr\u00f3prio para seu canal do YouTube<\/a>.<\/p>\n"},{"title":"A Emplifi suporta o WhatsApp Business?","content":"<p>Sim. A Emplifi conecta uma conta do WhatsApp Business que voc\u00ea tem ou gerencia como perfil pr\u00f3prio, e essa conta passa a enviar e receber mensagens de clientes direto pela Emplifi. Parte das etapas acontece em produtos da Meta, e a conta n\u00e3o pode j\u00e1 estar conectada a outro provedor de servi\u00e7o. Adicion\u00e1-la exige uma fun\u00e7\u00e3o na conta com a permiss\u00e3o Add Pages and Profiles. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/add-an-owned-profile-for-your-wa-business-account\" target=\"_blank\" rel=\"noopener\">Adicione um perfil pr\u00f3prio para sua conta do WhatsApp Business<\/a>.<\/p>\n"},{"title":"Posso responder avalia\u00e7\u00f5es do Google Business na Emplifi?","content":"<p>Sim. A Emplifi conecta uma conta do Google Business como perfil pr\u00f3prio, que avisa voc\u00ea sobre avalia\u00e7\u00f5es da sua empresa e permite reagir a elas direto nos m\u00f3dulos Community e Care. A conex\u00e3o \u00e9 adicionada nas configura\u00e7\u00f5es da Emplifi por um usu\u00e1rio cuja fun\u00e7\u00e3o na conta tem a permiss\u00e3o Add Pages and Profiles. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/add-an-owned-profile-for-your-google-business-ac-1\" target=\"_blank\" rel=\"noopener\">Adicione um perfil pr\u00f3prio para sua conta do Google Business<\/a>.<\/p>\n"},{"title":"O Reddit est\u00e1 dispon\u00edvel na Emplifi?","content":"<p>Sim, com uma condi\u00e7\u00e3o. O Reddit como fonte de dados \u00e9 um add-on do Listening, ent\u00e3o fale com seu gerente de sucesso do cliente ou com o Suporte da Emplifi em support@emplifi.io para ativ\u00e1-lo. O conte\u00fado do Reddit \u00e9 coletado por consultas do Listening, n\u00e3o por monitoramento de perfil, e \u00e9 preciso ter uma consulta com o Reddit ativado para o Community. Depois, conectar uma conta do Reddit que voc\u00ea tem permite responder a posts e coment\u00e1rios e dar upvote ou downvote neles pelo Community e pelo Care. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/add-an-owned-profile-for-your-reddit-account\" target=\"_blank\" rel=\"noopener\">Adicione um perfil pr\u00f3prio para sua conta do Reddit<\/a>.<\/p>\n"},{"title":"A Emplifi se integra ao Salesforce Service Cloud?","content":"<p>Sim. A Emplifi integra o m\u00f3dulo Care ao Salesforce para voc\u00ea trabalhar casos do Care dentro do ambiente Salesforce, criar um caso ou lead no Salesforce direto de um caso do Care e manter os dois lados alinhados, porque a integra\u00e7\u00e3o do Care com o Salesforce \u00e9 bidirecional. A integra\u00e7\u00e3o do Community com o Salesforce \u00e9 separada. Voc\u00ea precisa de uma conta Salesforce com acesso CRUD a casos, contatos, leads, contas e aos tipos de registro relevantes, e de um respons\u00e1vel pelo token que conecte o ambiente Salesforce. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/integrate-care-with-salesforce\" target=\"_blank\" rel=\"noopener\">Integre o Care ao Salesforce<\/a>.<\/p>\n"},{"title":"O Salesforce Marketing Cloud envia e-mails de avalia\u00e7\u00e3o da Emplifi?","content":"<p>Sim. O Emplifi Ratings and Reviews se comunica com o Salesforce Marketing Cloud (antigo ExactTarget) pela API REST dele e dispara e-mails transacionais, como os de pedido de avalia\u00e7\u00e3o e de resposta a perguntas. Voc\u00ea define intera\u00e7\u00f5es de mensagens de e-mail acionadas no Marketing Cloud e adiciona uma data extension de envio acionado que guarda o HTML e a linha de assunto que a Emplifi envia. A Emplifi configura a integra\u00e7\u00e3o com seu gerente de sucesso do cliente, usando suas credenciais de API do Marketing Cloud e o identificador de envio acionado de cada e-mail. O Salesforce Marketing Cloud aparece como integrado sem Inbox Submission. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/salesforce-marketing-cloud-sfmc\" target=\"_blank\" rel=\"noopener\">Salesforce Marketing Cloud (SFMC)<\/a>.<\/p>\n"},{"title":"O Emplifi Ratings and Reviews funciona no Salesforce B2C Commerce?","content":"<p>Sim. O Emplifi Ratings and Reviews tem implementa\u00e7\u00f5es documentadas para lojas Salesforce SiteGenesis e Salesforce Reference Architecture (SFRA), entregues como um cartridge de f\u00e1cil instala\u00e7\u00e3o. A documenta\u00e7\u00e3o publicada cobre os widgets Emplifi SpeedFlex. As implementa\u00e7\u00f5es v4.3 existentes seguem com suporte, e novos clientes s\u00e3o incentivados a come\u00e7ar no SpeedFlex. Fale com o Suporte da Emplifi se precisar da documenta\u00e7\u00e3o da v4.3. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/e-commerce-platforms\" target=\"_blank\" rel=\"noopener\">Plataformas de e-commerce<\/a>.<\/p>\n"},{"title":"Como a Emplifi se integra ao Shopify?","content":"<p>A Emplifi se conecta ao Shopify de duas formas documentadas: galerias de UGC da Emplifi incorporadas a uma loja Shopify e um \u00e1lbum de UGC sincronizado com sua loja no Shop app do Shopify, para que os consumidores vejam o conte\u00fado mais recente aprovado, com permiss\u00e3o e marcado com produtos. O Shopify tamb\u00e9m aparece como plataforma pronta do Emplifi Ratings and Reviews. Um limite a considerar: conte\u00fado marcado com um produto que n\u00e3o est\u00e1 no seu cat\u00e1logo Shopify n\u00e3o aparece na loja do Shop app. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/add-an-emplifi-ugc-album-to-your-shopify-shop\" target=\"_blank\" rel=\"noopener\">Adicione uma galeria de UGC \u00e0 sua loja no Shop app do Shopify<\/a>.<\/p>\n"},{"title":"Existe uma extens\u00e3o da Emplifi para Adobe Commerce (Magento)?","content":"<p>Sim. A extens\u00e3o Emplifi para Magento 2 cuida da maior parte da integra\u00e7\u00e3o: exporta e importa os feeds necess\u00e1rios, adiciona dados de avalia\u00e7\u00f5es aos produtos por atributos personalizados e edita os templates para incluir o HTML, o CSS e o JavaScript de que os widgets precisam. Ela cobre o Magento 2.1 a 2.4 e \u00e9 instalada via Composer, Magento Marketplace ou arquivos do GitHub. O login \u00fanico pela conta da loja chegou na vers\u00e3o 3.3.0 da extens\u00e3o e \u00e9 ativado pelo Suporte da Emplifi. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/magento\" target=\"_blank\" rel=\"noopener\">Magento<\/a>.<\/p>\n"},{"title":"O Klaviyo envia pedidos de avalia\u00e7\u00e3o da Emplifi?","content":"<p>Sim. O Klaviyo pode enviar e-mails de pedido de avalia\u00e7\u00e3o da Emplifi e coletar avalia\u00e7\u00f5es a partir deles, e a Emplifi pode devolver dados do Ratings and Reviews ao Klaviyo para segmenta\u00e7\u00e3o e automa\u00e7\u00e3o nos fluxos do Klaviyo. Avise o Suporte da Emplifi que voc\u00ea quer a integra\u00e7\u00e3o; a Emplifi fornece um template HTML para importar no Klaviyo. O Klaviyo est\u00e1 na lista de provedores integrados sem Inbox Submission. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/klaviyo\" target=\"_blank\" rel=\"noopener\">Klaviyo<\/a>.<\/p>\n"},{"title":"Como funciona a integra\u00e7\u00e3o da Emplifi com o Braze?","content":"<p>O Emplifi Ratings and Reviews dispara envios de e-mails transacionais pelo endpoint messages\/send da API do Braze, ent\u00e3o os e-mails de pedido de avalia\u00e7\u00e3o e de perguntas saem da sua conta Braze. A Emplifi configura a integra\u00e7\u00e3o com seu gerente de sucesso do cliente, usando a URL do seu dashboard Braze, as credenciais de API dele e os identificadores de campanha e de varia\u00e7\u00e3o de mensagem de cada tipo de e-mail. O Braze \u00e9 um dos tr\u00eas provedores com integra\u00e7\u00e3o completa, incluindo Inbox Submission. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/braze\" target=\"_blank\" rel=\"noopener\">Braze<\/a>.<\/p>\n"},{"title":"Posso encurtar links no Emplifi Publisher com o Bitly?","content":"<p>Sim. O Emplifi Publisher encurta links de posts com o Bit.ly, e o encurtador de links vem ativado automaticamente em todas as contas Emplifi. Os cliques em links encurtados s\u00e3o acompanhados como qualquer outro link nas an\u00e1lises da Emplifi. H\u00e1 dois limites documentados: a Emplifi n\u00e3o suporta a conex\u00e3o com uma conta Bit.ly, e as an\u00e1lises nativas do Bit.ly n\u00e3o podem ser acessadas na plataforma Emplifi. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/link-shortener-integration-with-publisher\" target=\"_blank\" rel=\"noopener\">Integra\u00e7\u00e3o do encurtador de links com o Publisher<\/a>.<\/p>\n"},{"title":"A Emplifi suporta login \u00fanico com o Okta?","content":"<p>Sim. A Emplifi est\u00e1 no cat\u00e1logo Okta Trusted App com uma integra\u00e7\u00e3o pr\u00e9-configurada, ent\u00e3o um administrador do Okta navega pelo cat\u00e1logo de apps, busca a Emplifi e adiciona a integra\u00e7\u00e3o. Na aba Sign On, voc\u00ea informa o dom\u00ednio escolhido no autoatendimento de login \u00fanico da Emplifi e depois copia a URL de metadados das instru\u00e7\u00f5es de configura\u00e7\u00e3o de volta para esse autoatendimento para concluir. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/set-up-emplifi-sso-with-catalog-login-providers\" target=\"_blank\" rel=\"noopener\">Como configurar o SSO da Emplifi com provedores de login de cat\u00e1logo<\/a>.<\/p>\n"},{"title":"A Emplifi est\u00e1 no cat\u00e1logo de aplicativos do OneLogin?","content":"<p>Sim. O OneLogin \u00e9 um dos tr\u00eas provedores de login de cat\u00e1logo que incluem a Emplifi, junto com o Okta e o Microsoft Entra ID, e a documenta\u00e7\u00e3o da Emplifi traz a configura\u00e7\u00e3o passo a passo de cada um. O login \u00fanico em si \u00e9 baseado em SAML 2.0 e \u00e9 conclu\u00eddo no autoatendimento de login \u00fanico da Emplifi, onde voc\u00ea define o dom\u00ednio de login e cola os metadados do OneLogin. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/set-up-emplifi-sso-with-catalog-login-providers\" target=\"_blank\" rel=\"noopener\">Como configurar o SSO da Emplifi com provedores de login de cat\u00e1logo<\/a>.<\/p>\n"},{"title":"A Emplifi funciona com o Microsoft Entra ID?","content":"<p>Sim. A Emplifi suporta login \u00fanico com o Microsoft Entra ID, antigo Azure Active Directory, um dos provedores de login de cat\u00e1logo que listam a Emplifi no pr\u00f3prio cat\u00e1logo de aplicativos. A configura\u00e7\u00e3o \u00e9 baseada em SAML: seu administrador de identidade adiciona o aplicativo da plataforma Emplifi no portal do Microsoft Entra ID, seleciona SAML como m\u00e9todo de login e copia a URL de metadados de federa\u00e7\u00e3o do app para o autoatendimento de login \u00fanico da Emplifi para concluir. Uma configura\u00e7\u00e3o criada antes de a Emplifi mudar seu dom\u00ednio de login precisa ser migrada para o dom\u00ednio de login atual, account.emplifi.io. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/set-up-emplifi-sso-with-catalog-login-providers\" target=\"_blank\" rel=\"noopener\">Como configurar o SSO da Emplifi com provedores de login de cat\u00e1logo<\/a>.<\/p>\n"},{"title":"O login do meu site funciona nos widgets de avalia\u00e7\u00e3o da Emplifi?","content":"<p>Sim. O login \u00fanico do Emplifi Ratings and Reviews se integra ao seu pr\u00f3prio sistema de autentica\u00e7\u00e3o, ent\u00e3o consumidores logados interagem com os widgets de avalia\u00e7\u00e3o na hora, enquanto os n\u00e3o logados ou n\u00e3o cadastrados passam pelo seu fluxo de login ou cadastro. Seus desenvolvedores adicionam a estrutura de c\u00f3digo do login \u00fanico \u00e0 configura\u00e7\u00e3o da p\u00e1gina de produto e preenchem tr\u00eas fun\u00e7\u00f5es: userDataFn, loggedInDataFn e logout. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/speedflex-single-sign-on-sso-integration\" target=\"_blank\" rel=\"noopener\">Integra\u00e7\u00e3o de login \u00fanico (SSO) do SpeedFlex<\/a>.<\/p>\n"},{"title":"A Emplifi tem uma API p\u00fablica?","content":"<p>Sim. A API p\u00fablica da Emplifi obt\u00e9m m\u00e9tricas de redes sociais dos perfis da sua conta Emplifi para voc\u00ea us\u00e1-las em outra ferramenta ou criar seu pr\u00f3prio dashboard, e est\u00e1 documentada em api.emplifi.io. Para perfis p\u00fablicos, a API retorna apenas dados p\u00fablicos dispon\u00edveis pela API. Para perfis pr\u00f3prios, ela retorna os insights privados, o que depende de as conex\u00f5es de insights estarem ativas. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/emplifi-public-api-integration\" target=\"_blank\" rel=\"noopener\">Integre a API p\u00fablica da Emplifi \u00e0 sua aplica\u00e7\u00e3o<\/a>.<\/p>\n"},{"title":"Posso conectar a Emplifi ao Looker Studio?","content":"<p>Sim. O conector Emplifi para Looker Studio fica entre a API p\u00fablica da Emplifi e o Looker Studio, para que seus dados sociais apare\u00e7am nos mesmos gr\u00e1ficos que seus outros dados de neg\u00f3cio. S\u00f3 ficam dispon\u00edveis os dados dos perfis monitorados na sua plataforma Emplifi, e as m\u00e9tricas de insights exigem que a p\u00e1gina seja pr\u00f3pria e tenha insights conectados. A maioria das m\u00e9tricas da API, mas n\u00e3o todas, est\u00e1 dispon\u00edvel no conector, e a documenta\u00e7\u00e3o lista as exce\u00e7\u00f5es. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/how-to-set-up-looker-studio-connector-with-emplifi\" target=\"_blank\" rel=\"noopener\">Configure o conector do Looker Studio com a Emplifi<\/a>.<\/p>\n"},{"title":"Quais conectores de relat\u00f3rio da Emplifi foram descontinuados?","content":"<p>Dois foram descontinuados. O conector Emplifi para Power BI e o Emplifi Tableau Web Data Connector foram descontinuados em 1\u00ba de agosto de 2024 e n\u00e3o t\u00eam mais suporte, ent\u00e3o o conector n\u00e3o aparece mais como fonte de dados no Power BI Desktop e a URL do Tableau Web Data Connector retorna um erro. Os dados j\u00e1 baixados n\u00e3o s\u00e3o afetados. A Emplifi documenta a API p\u00fablica e o conector do Looker Studio como substitutos. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/deprecated-power-bi-connector\" target=\"_blank\" rel=\"noopener\">Conector do Power BI<\/a>.<\/p>\n"},{"title":"O Emplifi Ratings and Reviews tem uma API?","content":"<p>Sim. A API REST do Ratings and Reviews, tamb\u00e9m conhecida como API TurnTo, permite que desenvolvedores enviem e obtenham dados de avalia\u00e7\u00f5es de forma program\u00e1tica, incluindo conte\u00fado gerado pelo usu\u00e1rio, o cat\u00e1logo de produtos, pedidos de consumidores e outras estat\u00edsticas, para voc\u00ea criar suas pr\u00f3prias exibi\u00e7\u00f5es de avalia\u00e7\u00f5es, perguntas e respostas, coment\u00e1rios de checkout e conte\u00fado visual. O acesso usa tokens bearer OAuth 2.0, e cada site pode ter at\u00e9 10 tokens: um token principal e mais nove adicionais gerenciados na p\u00e1gina da API. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/ratings-and-reviews-turnto-api-implementation\" target=\"_blank\" rel=\"noopener\">Implementa\u00e7\u00e3o da API Ratings &amp; Reviews (TurnTo)<\/a>.<\/p>\n"},{"title":"A Emplifi suporta webhooks?","content":"<p>Sim. Os webhooks do Emplifi Ratings and Reviews s\u00e3o callbacks HTTP que enviam dados em tempo real em JSON quando um evento acontece, por exemplo quando uma avalia\u00e7\u00e3o \u00e9 publicada, e substituem o processamento de feeds uma vez por dia. Eles podem se integrar direto a softwares de gest\u00e3o de informa\u00e7\u00f5es de produto, plataformas de e-commerce ou sistemas de help desk. A Emplifi desenvolveu webhooks para o tipo de entidade avalia\u00e7\u00e3o, e voc\u00ea trabalha com o Suporte da Emplifi para configurar uma assinatura de webhook. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/emplifi-ratings-and-reviews-webhooks\" target=\"_blank\" rel=\"noopener\">Webhooks do Emplifi Ratings &amp; Reviews<\/a>.<\/p>\n"},{"title":"Como levo dados de cat\u00e1logo e pedidos para o Emplifi Ratings and Reviews?","content":"<p>Feeds de dados s\u00e3o os pipelines de transfer\u00eancia que mant\u00eam uma implementa\u00e7\u00e3o do Ratings and Reviews funcionando. Os obrigat\u00f3rios s\u00e3o o feed de cat\u00e1logo, com dados de produtos e categorias, o feed de pedidos em JavaScript, que envia novos pedidos da sua p\u00e1gina de confirma\u00e7\u00e3o, e o feed de pedidos hist\u00f3ricos, que importa pedidos antigos uma vez; os dois feeds de pedidos s\u00e3o opcionais se voc\u00ea envia seus pr\u00f3prios e-mails. Entre os opcionais est\u00e1 um arquivo de base de conhecimento para perguntas e respostas. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/data-feeds-for-emplifi-ratings-reviews\" target=\"_blank\" rel=\"noopener\">Feeds de dados do Emplifi Ratings &amp; Reviews<\/a>.<\/p>\n"},{"title":"Posso exportar dados de relat\u00f3rios da Emplifi para meus sistemas?","content":"<p>Sim. Pain\u00e9is e relat\u00f3rios da Emplifi podem ser exportados como um PDF avulso para compartilhar ou um arquivo XLSX para an\u00e1lise mais aprofundada, enviados por e-mail como PDF, compartilhados como link de URL e executados de forma agendada, gerando o PDF e enviando-o a quem precisa. As op\u00e7\u00f5es de exporta\u00e7\u00e3o dependem do m\u00f3dulo e da sua fun\u00e7\u00e3o de usu\u00e1rio. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/export-and-schedule-a-content-hub-report\" target=\"_blank\" rel=\"noopener\">Exporte e agende um relat\u00f3rio do Content Hub<\/a>.<\/p>\n"},{"title":"O Emplifi Bot pode consultar meus sistemas durante uma conversa?","content":"<p>Sim. O Emplifi Bot usa APIs para solicitar informa\u00e7\u00f5es de outras aplica\u00e7\u00f5es e depois usa essas informa\u00e7\u00f5es na conversa, e voc\u00ea adiciona suas pr\u00f3prias APIs personalizadas para seus bots na p\u00e1gina APIs. H\u00e1 uma limita\u00e7\u00e3o documentada: a p\u00e1gina APIs n\u00e3o est\u00e1 dispon\u00edvel na interface Social Chatbot. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/apis\" target=\"_blank\" rel=\"noopener\">APIs<\/a>.<\/p>\n"},{"title":"Posso coletar avalia\u00e7\u00f5es por SMS com a Emplifi?","content":"<p>Sim, usando seu pr\u00f3prio provedor de SMS. A Emplifi gera um link m\u00e1gico que voc\u00ea incorpora na mensagem de texto enviada. O link descreve um SKU, um consumidor e um pedido, ent\u00e3o um link separado \u00e9 gerado para cada mensagem, e o consumidor n\u00e3o precisa informar login nem dados do pedido. Para cri\u00e1-lo, voc\u00ea precisa da chave do seu site, do SKU do produto e de um token de pedido com hash (um JSON web token). Um encurtador de URL deixa o texto do link mais amig\u00e1vel. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/integrating-with-sms-providers\" target=\"_blank\" rel=\"noopener\">Integra\u00e7\u00e3o com provedores de SMS<\/a>.<\/p>\n"},{"title":"O que \u00e9 sindica\u00e7\u00e3o de avalia\u00e7\u00f5es Emplifi?","content":"<p>Sindica\u00e7\u00e3o \u00e9 quando a Emplifi compartilha conte\u00fado gerado pelo usu\u00e1rio do site de origem (a fonte) com outros sites que o reutilizam (os destinat\u00e1rios). Normalmente, \u00e9 uma marca fornecendo avalia\u00e7\u00f5es aos seus varejistas. Uma fonte pode entrar na rede de sindica\u00e7\u00e3o da Emplifi ou dar permiss\u00e3o para sindicar a um destinat\u00e1rio espec\u00edfico. As fontes enviam um conjunto completo de conte\u00fado publicado ou public\u00e1vel, sem dados pessoais, e a Emplifi oferece \u00e0s fontes um dashboard que mostra onde o conte\u00fado delas aparece. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/syndication\" target=\"_blank\" rel=\"noopener\">Sindica\u00e7\u00e3o<\/a>.<\/p>\n"},{"title":"Onde encontro as instru\u00e7\u00f5es de configura\u00e7\u00e3o de uma integra\u00e7\u00e3o da Emplifi?","content":"<p>Cada conex\u00e3o documentada tem sua pr\u00f3pria p\u00e1gina no site de documenta\u00e7\u00e3o da Emplifi, em docs.emplifi.io, e cada card da p\u00e1gina de integra\u00e7\u00f5es da Emplifi leva direto a ela. As conex\u00f5es de canais ficam em Settings e Connecting and Managing Profiles, as contas de an\u00fancios em Connecting and Managing Ad Accounts, e as conex\u00f5es de commerce, ESP, fidelidade e API em Emplifi Ratings and Reviews. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/connecting-and-managing-profiles\" target=\"_blank\" rel=\"noopener\">Como conectar e gerenciar perfis<\/a>.<\/p>\n"},{"title":"Com quem falo para ter ajuda com uma integra\u00e7\u00e3o da Emplifi?","content":"<p>O Suporte da Emplifi, em support@emplifi.io, e seu gerente de sucesso do cliente cuidam das etapas de configura\u00e7\u00e3o que n\u00e3o s\u00e3o de autoatendimento. O Suporte configura assinaturas de webhook, ativa o login \u00fanico pela conta da loja no Adobe Commerce e confirma se uma plataforma de e-commerce \u00e9 compat\u00edvel. A equipe de Servi\u00e7os T\u00e9cnicos verifica se um provedor de e-mail vai se integrar. Para as fontes de armazenamento em nuvem, o bot\u00e3o de solicita\u00e7\u00e3o em Account Settings, em Integrations and API, avisa seu gerente de conta. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/\" target=\"_blank\" rel=\"noopener\">P\u00e1gina inicial da documenta\u00e7\u00e3o da Emplifi<\/a>.<\/p>\n"}],"disclaimer_text":"","add_additional_sections":false,"additional_faq_sections":false}},{"acf_fc_layout":"banner","banner_group":{"show_section":true,"headline":"Tem alguma d\u00favida sobre as integra\u00e7\u00f5es da Emplifi?","button":{"title":"Fale conosco","url":"https:\/\/emplifi.io\/integrations\/","target":""}}}]},"flexible_section_builder_group":[{"acf_fc_layout":"link_list","link_list_group":{"show_section":true,"section_subhead":"65 integra\u00e7\u00f5es, 10 categorias","section_headline":"Ir para uma categoria","section_text":"<p><a class=\"section-anchor\" name=\"jump-to-a-category\"><\/a>Escolha sua \u00e1rea de interesse.<\/p>\n","links":[{"link":{"title":"Redes sociais e mensagens","url":"#social-networks-and-messaging","target":""}},{"link":{"title":"M\u00eddia paga e contas de an\u00fancios","url":"#paid-social-and-ad-accounts","target":""}},{"link":{"title":"Unified Analytics","url":"#unified-analytics","target":""}},{"link":{"title":"CRM e atendimento ao cliente","url":"#crm-and-customer-service","target":""}},{"link":{"title":"Com\u00e9rcio e sindica\u00e7\u00e3o","url":"#commerce-and-syndication","target":""}},{"link":{"title":"Avalia\u00e7\u00f5es, fidelidade e conte\u00fado visual","url":"#reviews-loyalty-and-visual-content","target":""}},{"link":{"title":"Provedores de e-mail","url":"#email-service-providers","target":""}},{"link":{"title":"Bibliotecas de conte\u00fado e ativos","url":"#content-and-asset-libraries","target":""}},{"link":{"title":"Identidade e login \u00fanico (SSO)","url":"#identity-and-single-sign-on","target":""}},{"link":{"title":"APIs, dados e an\u00e1lises","url":"#apis-data-and-analytics","target":""}}]}},{"acf_fc_layout":"callout_gray","callout_gray_group":{"show_section":true,"subhead":"","headline":"Como ler esta p\u00e1gina: 5 tipos de conex\u00e3o","text":"<p>Cada card abaixo mostra o tipo de conex\u00e3o, a integra\u00e7\u00e3o e os pilares da Emplifi em que ela est\u00e1 dispon\u00edvel.<\/p>\n<ul>\n<li><strong>Integra\u00e7\u00e3o nativa:<\/strong> criada e operada pela Emplifi, configurada dentro do Emplifi Fuel.<\/li>\n<li><strong>Integra\u00e7\u00e3o de parceiro ou marketplace:<\/strong> criada ou gerenciada pelo parceiro, instalada do lado do parceiro.<\/li>\n<li><strong>Conex\u00e3o de API\/desenvolvedor:<\/strong> seus desenvolvedores a criam sobre uma interface documentada da Emplifi.<\/li>\n<li><strong>Exportar\/importar dados:<\/strong> arquivos e feeds agendados que levam dados para dentro ou para fora.<\/li>\n<li><strong>Webhook, automa\u00e7\u00e3o ou conex\u00e3o personalizada:<\/strong> acionada por eventos ou criada sob medida para a sua stack.<\/li>\n<\/ul>\n","button_1":null,"button_2":null}},{"acf_fc_layout":"icon_blocks","icon_blocks_group":{"show_section":true,"section_subhead":"","section_headline":"Redes sociais e mensagens","section_text":"<p><a class=\"section-anchor\" name=\"social-networks-and-messaging\"><\/a>Todos os canais sociais e de mensagens que uma marca pode conectar e usar, com os recursos documentados de cada canal.<\/p>\n","section_button":null,"blocks":[{"link":{"title":"Explore a documenta\u00e7\u00e3o","url":"https:\/\/docs.emplifi.io\/platform\/latest\/home\/add-an-owned-profile-for-your-facebook-page","target":"_blank"},"icon":{"ID":36591,"id":36591,"title":"facebook","filename":"facebook.png","filesize":54771,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/09\/facebook.png","link":"https:\/\/emplifi.io\/pt-br\/integrations-list\/facebook-2\/","alt":"Logo 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nativa","title":"Facebook","description":"Conecte p\u00e1ginas do Facebook para publicar, ver insights, responder coment\u00e1rios e mensagens, coletar UGC e fazer listening. 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O que d\u00e1 para fazer varia por canal: publicar no Snapchat pela Emplifi n\u00e3o est\u00e1 dispon\u00edvel, e o conte\u00fado do Reddit chega por consultas do Listening, n\u00e3o por monitoramento de perfil. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/connecting-and-managing-profiles\" target=\"_blank\" rel=\"noopener\">Como conectar e gerenciar perfis<\/a>.<\/p>\n"},{"title":"Que contas de an\u00fancios posso incluir na Emplifi?","content":"<p>A Emplifi conecta contas de an\u00fancios da Meta, do TikTok e do X (antigo Twitter). A Meta abrange Facebook, Instagram, Threads, WhatsApp, Messenger e Audience Network; o TikTok abrange TikTok, Pangle e o TikTok Global App Bundle; o X abrange o X e a rede de editores dele. Uma conta de an\u00fancios \u00e9 adicionada por um usu\u00e1rio cuja fun\u00e7\u00e3o na conta tem a permiss\u00e3o Add Pages and Profiles, e s\u00f3 os usu\u00e1rios atribu\u00eddos a uma conta de an\u00fancios veem os dados dela. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/ad-accounts\" target=\"_blank\" rel=\"noopener\">Como conectar e gerenciar contas de an\u00fancios<\/a>.<\/p>\n"},{"title":"A quais sistemas de CRM e atendimento ao cliente a Emplifi se conecta?","content":"<p>A Emplifi se conecta ao Salesforce Service Cloud, ao Gladly e ao Reputation Studio. A integra\u00e7\u00e3o com o Salesforce escala conversas sociais para casos e leads e sincroniza casos do Care nos dois sentidos. O Gladly exibe avalia\u00e7\u00f5es da Emplifi na p\u00e1gina de detalhes do cliente e transforma avalia\u00e7\u00f5es sinalizadas para o atendimento em tarefas no Gladly. O Reputation Studio, um app do Salesforce AppExchange, transforma avalia\u00e7\u00f5es e perguntas de consumidores da Emplifi em tickets do Service Cloud e devolve as respostas. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/integrate-care-with-salesforce\" target=\"_blank\" rel=\"noopener\">Integre o Care ao Salesforce<\/a>.<\/p>\n"},{"title":"Quais plataformas de e-commerce o Emplifi Ratings and Reviews suporta?","content":"<p>O Emplifi Ratings and Reviews tem apps, cartridges e plugins prontos para Magento (Adobe Commerce) nas vers\u00f5es 2.1 a 2.4, Salesforce SiteGenesis e Salesforce Reference Architecture (SFRA), e Shopify. A documenta\u00e7\u00e3o cobre os widgets Emplifi SpeedFlex, e novos clientes s\u00e3o incentivados a come\u00e7ar no SpeedFlex, enquanto as implementa\u00e7\u00f5es v4.3 existentes seguem com suporte. Para qualquer outra loja virtual, fale com o Suporte da Emplifi para verificar a compatibilidade. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/e-commerce-platforms\" target=\"_blank\" rel=\"noopener\">Plataformas de e-commerce<\/a>.<\/p>\n"},{"title":"Quais parceiros de fidelidade e conte\u00fado visual funcionam com o Emplifi Ratings and Reviews?","content":"<p>O Emplifi Ratings and Reviews se integra ao CrowdTwist para pontos de fidelidade, ao Bazaarvoice (Curalate) e ao Social Native (Olapic) para imagens de consumidores, e ao Movable Ink para avalia\u00e7\u00f5es ao vivo no e-mail. O CrowdTwist credita o consumidor a cada avalia\u00e7\u00e3o, pergunta ou resposta pela User Activity Credit API. A integra\u00e7\u00e3o com o Curalate roda toda noite e publica as imagens coletadas no Curalate Fanreel. O Olapic recebe fotos captadas nas avalia\u00e7\u00f5es visuais da Emplifi. O Movable Ink puxa notas e avalia\u00e7\u00f5es pelo SKU do produto. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/integrations\" target=\"_blank\" rel=\"noopener\">Integra\u00e7\u00f5es<\/a>.<\/p>\n"},{"title":"Quais provedores de e-mail podem enviar os pedidos de avalia\u00e7\u00e3o da Emplifi?","content":"<p>O Emplifi Ratings and Reviews tem integra\u00e7\u00e3o completa, incluindo Inbox Submission, com Braze, Cordial e SendGrid, que a documenta\u00e7\u00e3o aponta como o ESP do Emplifi Ratings and Reviews. Sem Inbox Submission, h\u00e1 integra\u00e7\u00e3o com CheetahMail (listado como CheetahMail (Experian)), Dotdigital (Dot Mailer), SAP Emarsys (Emarsys), Klaviyo, Listrak, Mailchimp Transactional Email (Mandrill), Mapp, Maropost, Oracle Responsys (Responsys), Sailthru, Salesforce Marketing Cloud, SparkPost e Yesmail (YesMail). Outros provedores precisam de uma API REST ou SOAP com endpoints de e-mail transacional; pergunte \u00e0 equipe de Servi\u00e7os T\u00e9cnicos da Emplifi sobre a compatibilidade. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/third-party-esp-integrations\" target=\"_blank\" rel=\"noopener\">Integra\u00e7\u00f5es com ESPs de terceiros<\/a>.<\/p>\n"},{"title":"De quais fontes de armazenamento em nuvem posso trazer conte\u00fado na Emplifi?","content":"<p>A Emplifi traz ativos de oito fontes de armazenamento em nuvem, no Publisher, nas respostas do Community e nas cole\u00e7\u00f5es do Content Hub:<\/p>\n<ul>\n<li>Google Drive<\/li>\n<li>OneDrive (somente contas pessoais)<\/li>\n<li>Box<\/li>\n<li>Gmail<\/li>\n<li>Google Photos<\/li>\n<li>Dropbox<\/li>\n<li>Facebook<\/li>\n<li>Instagram<\/li>\n<\/ul>\n<p>O Bynder e o Adobe Experience Manager tamb\u00e9m aparecem como fontes. Voc\u00ea mesmo autoriza cada fonte, e o token de login n\u00e3o fica guardado por mais de algumas horas, ent\u00e3o talvez seja preciso reautorizar uma fonte todos os dias. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/integrate-emplifi-with-cloud-storage-providers\" target=\"_blank\" rel=\"noopener\">Integre a Emplifi a provedores de armazenamento em nuvem<\/a>.<\/p>\n"},{"title":"Quais provedores de identidade a Emplifi suporta para login \u00fanico?","content":"<p>O login \u00fanico da Emplifi usa o protocolo SAML 2.0, ent\u00e3o funciona com qualquer provedor de identidade compat\u00edvel com SAML 2.0, incluindo:<\/p>\n<ul>\n<li>Okta<\/li>\n<li>OneLogin<\/li>\n<li>Google<\/li>\n<li>Microsoft Entra ID (antigo Azure Active Directory)<\/li>\n<li>Shibboleth<\/li>\n<\/ul>\n<p>A configura\u00e7\u00e3o \u00e9 feita no autoatendimento de login \u00fanico da Emplifi. Okta, OneLogin e Microsoft Entra ID listam a Emplifi nos pr\u00f3prios cat\u00e1logos de aplicativos, o que reduz a configura\u00e7\u00e3o a um subdom\u00ednio e uma URL de metadados. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/the-single-sign-on-self-service-guide\" target=\"_blank\" rel=\"noopener\">Login \u00fanico (SSO)<\/a>.<\/p>\n"},{"title":"Quais conex\u00f5es de API e dados a Emplifi oferece para voc\u00ea criar seus pr\u00f3prios relat\u00f3rios?","content":"<p>A Emplifi oferece estas conex\u00f5es de API e dados:<\/p>\n<ul>\n<li>A API p\u00fablica da Emplifi em api.emplifi.io, para m\u00e9tricas sociais<\/li>\n<li>A API REST do Ratings and Reviews, para avalia\u00e7\u00f5es e dados de cat\u00e1logo<\/li>\n<li>Webhooks do Ratings and Reviews para eventos em tempo real<\/li>\n<li>Feeds de dados agendados para arquivos de cat\u00e1logo, pedidos e avalia\u00e7\u00f5es<\/li>\n<li>Exporta\u00e7\u00f5es da plataforma em PDF e XLSX<\/li>\n<li>O conector do Looker Studio<\/li>\n<li>APIs personalizadas que o Emplifi Bot chama durante uma conversa<\/li>\n<\/ul>\n<p>O conector do Power BI e o Tableau Web Data Connector foram descontinuados. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/how-to-set-up-looker-studio-connector-with-emplifi\" target=\"_blank\" rel=\"noopener\">Configure o conector do Looker Studio com a Emplifi<\/a>.<\/p>\n"},{"title":"Posso publicar em uma p\u00e1gina do Facebook pela Emplifi?","content":"<p>Sim. A Emplifi conecta uma p\u00e1gina do Facebook como perfil pr\u00f3prio, o que permite ver os insights da p\u00e1gina e publicar conte\u00fado nela direto da Emplifi. A p\u00e1gina \u00e9 adicionada em Settings por um usu\u00e1rio cuja fun\u00e7\u00e3o na conta tem a permiss\u00e3o Add Pages and Profiles. As permiss\u00f5es de insights e de publica\u00e7\u00e3o s\u00e3o conectadas por p\u00e1gina. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/add-an-owned-profile-for-your-facebook-page\" target=\"_blank\" rel=\"noopener\">Adicione um perfil pr\u00f3prio para sua p\u00e1gina do Facebook<\/a>.<\/p>\n"},{"title":"A Emplifi se integra ao Instagram?","content":"<p>Sim. A Emplifi conecta uma conta do Instagram que voc\u00ea tem ou gerencia como perfil pr\u00f3prio, o que traz os insights da conta e permite publicar no Instagram direto da Emplifi. Como em todo canal, quem adiciona a conta precisa de uma fun\u00e7\u00e3o na conta com a permiss\u00e3o Add Pages and Profiles, e o Instagram tamb\u00e9m \u00e9 uma das fontes de onde voc\u00ea pode trazer conte\u00fado existente ao criar um post. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/add-an-owned-profile-for-your-instagram-account\" target=\"_blank\" rel=\"noopener\">Adicione um perfil pr\u00f3prio para sua conta do Instagram<\/a>.<\/p>\n"},{"title":"Como conecto um perfil do X (antigo Twitter) \u00e0 Emplifi?","content":"<p>A Emplifi conecta um perfil do X (antigo Twitter) sem pr\u00e9-requisitos especiais, ao contr\u00e1rio do Facebook ou do Instagram. Fa\u00e7a login na Emplifi, v\u00e1 em Settings, depois em Channels e Social profiles, clique em Add profile e conecte o perfil do X \u00e0 sua conta Emplifi. Adicionar um perfil exige uma fun\u00e7\u00e3o na conta com a permiss\u00e3o Add Pages and Profiles. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/how-to-add-an-owned-twitter-profile\" target=\"_blank\" rel=\"noopener\">Adicione um perfil pr\u00f3prio para sua conta do X (antigo Twitter)<\/a>.<\/p>\n"},{"title":"A Emplifi se conecta ao LinkedIn?","content":"<p>Sim. A Emplifi conecta uma conta do LinkedIn que voc\u00ea tem ou gerencia como perfil pr\u00f3prio, o que traz os insights da conta e permite publicar no LinkedIn direto da Emplifi. As permiss\u00f5es de insights e de publica\u00e7\u00e3o s\u00e3o conectadas por conta, por um usu\u00e1rio com a permiss\u00e3o Add Pages and Profiles. O LinkedIn n\u00e3o \u00e9 uma das fontes cobertas pelo Emplifi Listening. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/connect-owned-linkedin-insights-and-permissions\" target=\"_blank\" rel=\"noopener\">Adicione um perfil pr\u00f3prio para sua conta do LinkedIn<\/a>.<\/p>\n"},{"title":"Posso publicar no TikTok pela Emplifi?","content":"<p>Sim. A Emplifi conecta uma conta do TikTok como perfil pr\u00f3prio, para voc\u00ea ver os insights da conta e publicar conte\u00fado no TikTok direto da Emplifi. O TikTok tamb\u00e9m \u00e9 uma fonte do Listening, com uma limita\u00e7\u00e3o importante: n\u00e3o h\u00e1 coleta de dados hist\u00f3ricos para TikTok, Reddit ou hashtags do Instagram, ent\u00e3o o Listening come\u00e7a a coletar men\u00e7\u00f5es do TikTok a partir do momento em que a consulta roda. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/add-an-owned-profile-for-your-tiktok-account\" target=\"_blank\" rel=\"noopener\">Adicione um perfil pr\u00f3prio para sua conta do TikTok<\/a>.<\/p>\n"},{"title":"A Emplifi funciona com o YouTube?","content":"<p>Sim. A Emplifi conecta um canal do YouTube que voc\u00ea tem ou gerencia como perfil pr\u00f3prio, o que traz os insights do canal e permite publicar conte\u00fado nele direto da Emplifi. O YouTube tamb\u00e9m \u00e9 uma das fontes cobertas pelo Emplifi Listening, ent\u00e3o men\u00e7\u00f5es no YouTube tamb\u00e9m podem chegar por uma consulta do Listening. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/add-an-owned-profile-for-your-youtube-channel\" target=\"_blank\" rel=\"noopener\">Adicione um perfil pr\u00f3prio para seu canal do YouTube<\/a>.<\/p>\n"},{"title":"A Emplifi suporta o WhatsApp Business?","content":"<p>Sim. A Emplifi conecta uma conta do WhatsApp Business que voc\u00ea tem ou gerencia como perfil pr\u00f3prio, e essa conta passa a enviar e receber mensagens de clientes direto pela Emplifi. Parte das etapas acontece em produtos da Meta, e a conta n\u00e3o pode j\u00e1 estar conectada a outro provedor de servi\u00e7o. Adicion\u00e1-la exige uma fun\u00e7\u00e3o na conta com a permiss\u00e3o Add Pages and Profiles. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/add-an-owned-profile-for-your-wa-business-account\" target=\"_blank\" rel=\"noopener\">Adicione um perfil pr\u00f3prio para sua conta do WhatsApp Business<\/a>.<\/p>\n"},{"title":"Posso responder avalia\u00e7\u00f5es do Google Business na Emplifi?","content":"<p>Sim. A Emplifi conecta uma conta do Google Business como perfil pr\u00f3prio, que avisa voc\u00ea sobre avalia\u00e7\u00f5es da sua empresa e permite reagir a elas direto nos m\u00f3dulos Community e Care. A conex\u00e3o \u00e9 adicionada nas configura\u00e7\u00f5es da Emplifi por um usu\u00e1rio cuja fun\u00e7\u00e3o na conta tem a permiss\u00e3o Add Pages and Profiles. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/add-an-owned-profile-for-your-google-business-ac-1\" target=\"_blank\" rel=\"noopener\">Adicione um perfil pr\u00f3prio para sua conta do Google Business<\/a>.<\/p>\n"},{"title":"O Reddit est\u00e1 dispon\u00edvel na Emplifi?","content":"<p>Sim, com uma condi\u00e7\u00e3o. O Reddit como fonte de dados \u00e9 um add-on do Listening, ent\u00e3o fale com seu gerente de sucesso do cliente ou com o Suporte da Emplifi em support@emplifi.io para ativ\u00e1-lo. O conte\u00fado do Reddit \u00e9 coletado por consultas do Listening, n\u00e3o por monitoramento de perfil, e \u00e9 preciso ter uma consulta com o Reddit ativado para o Community. Depois, conectar uma conta do Reddit que voc\u00ea tem permite responder a posts e coment\u00e1rios e dar upvote ou downvote neles pelo Community e pelo Care. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/add-an-owned-profile-for-your-reddit-account\" target=\"_blank\" rel=\"noopener\">Adicione um perfil pr\u00f3prio para sua conta do Reddit<\/a>.<\/p>\n"},{"title":"A Emplifi se integra ao Salesforce Service Cloud?","content":"<p>Sim. A Emplifi integra o m\u00f3dulo Care ao Salesforce para voc\u00ea trabalhar casos do Care dentro do ambiente Salesforce, criar um caso ou lead no Salesforce direto de um caso do Care e manter os dois lados alinhados, porque a integra\u00e7\u00e3o do Care com o Salesforce \u00e9 bidirecional. A integra\u00e7\u00e3o do Community com o Salesforce \u00e9 separada. Voc\u00ea precisa de uma conta Salesforce com acesso CRUD a casos, contatos, leads, contas e aos tipos de registro relevantes, e de um respons\u00e1vel pelo token que conecte o ambiente Salesforce. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/integrate-care-with-salesforce\" target=\"_blank\" rel=\"noopener\">Integre o Care ao Salesforce<\/a>.<\/p>\n"},{"title":"O Salesforce Marketing Cloud envia e-mails de avalia\u00e7\u00e3o da Emplifi?","content":"<p>Sim. O Emplifi Ratings and Reviews se comunica com o Salesforce Marketing Cloud (antigo ExactTarget) pela API REST dele e dispara e-mails transacionais, como os de pedido de avalia\u00e7\u00e3o e de resposta a perguntas. Voc\u00ea define intera\u00e7\u00f5es de mensagens de e-mail acionadas no Marketing Cloud e adiciona uma data extension de envio acionado que guarda o HTML e a linha de assunto que a Emplifi envia. A Emplifi configura a integra\u00e7\u00e3o com seu gerente de sucesso do cliente, usando suas credenciais de API do Marketing Cloud e o identificador de envio acionado de cada e-mail. O Salesforce Marketing Cloud aparece como integrado sem Inbox Submission. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/salesforce-marketing-cloud-sfmc\" target=\"_blank\" rel=\"noopener\">Salesforce Marketing Cloud (SFMC)<\/a>.<\/p>\n"},{"title":"O Emplifi Ratings and Reviews funciona no Salesforce B2C Commerce?","content":"<p>Sim. O Emplifi Ratings and Reviews tem implementa\u00e7\u00f5es documentadas para lojas Salesforce SiteGenesis e Salesforce Reference Architecture (SFRA), entregues como um cartridge de f\u00e1cil instala\u00e7\u00e3o. A documenta\u00e7\u00e3o publicada cobre os widgets Emplifi SpeedFlex. As implementa\u00e7\u00f5es v4.3 existentes seguem com suporte, e novos clientes s\u00e3o incentivados a come\u00e7ar no SpeedFlex. Fale com o Suporte da Emplifi se precisar da documenta\u00e7\u00e3o da v4.3. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/e-commerce-platforms\" target=\"_blank\" rel=\"noopener\">Plataformas de e-commerce<\/a>.<\/p>\n"},{"title":"Como a Emplifi se integra ao Shopify?","content":"<p>A Emplifi se conecta ao Shopify de duas formas documentadas: galerias de UGC da Emplifi incorporadas a uma loja Shopify e um \u00e1lbum de UGC sincronizado com sua loja no Shop app do Shopify, para que os consumidores vejam o conte\u00fado mais recente aprovado, com permiss\u00e3o e marcado com produtos. O Shopify tamb\u00e9m aparece como plataforma pronta do Emplifi Ratings and Reviews. Um limite a considerar: conte\u00fado marcado com um produto que n\u00e3o est\u00e1 no seu cat\u00e1logo Shopify n\u00e3o aparece na loja do Shop app. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/add-an-emplifi-ugc-album-to-your-shopify-shop\" target=\"_blank\" rel=\"noopener\">Adicione uma galeria de UGC \u00e0 sua loja no Shop app do Shopify<\/a>.<\/p>\n"},{"title":"Existe uma extens\u00e3o da Emplifi para Adobe Commerce (Magento)?","content":"<p>Sim. A extens\u00e3o Emplifi para Magento 2 cuida da maior parte da integra\u00e7\u00e3o: exporta e importa os feeds necess\u00e1rios, adiciona dados de avalia\u00e7\u00f5es aos produtos por atributos personalizados e edita os templates para incluir o HTML, o CSS e o JavaScript de que os widgets precisam. Ela cobre o Magento 2.1 a 2.4 e \u00e9 instalada via Composer, Magento Marketplace ou arquivos do GitHub. O login \u00fanico pela conta da loja chegou na vers\u00e3o 3.3.0 da extens\u00e3o e \u00e9 ativado pelo Suporte da Emplifi. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/magento\" target=\"_blank\" rel=\"noopener\">Magento<\/a>.<\/p>\n"},{"title":"O Klaviyo envia pedidos de avalia\u00e7\u00e3o da Emplifi?","content":"<p>Sim. O Klaviyo pode enviar e-mails de pedido de avalia\u00e7\u00e3o da Emplifi e coletar avalia\u00e7\u00f5es a partir deles, e a Emplifi pode devolver dados do Ratings and Reviews ao Klaviyo para segmenta\u00e7\u00e3o e automa\u00e7\u00e3o nos fluxos do Klaviyo. Avise o Suporte da Emplifi que voc\u00ea quer a integra\u00e7\u00e3o; a Emplifi fornece um template HTML para importar no Klaviyo. O Klaviyo est\u00e1 na lista de provedores integrados sem Inbox Submission. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/klaviyo\" target=\"_blank\" rel=\"noopener\">Klaviyo<\/a>.<\/p>\n"},{"title":"Como funciona a integra\u00e7\u00e3o da Emplifi com o Braze?","content":"<p>O Emplifi Ratings and Reviews dispara envios de e-mails transacionais pelo endpoint messages\/send da API do Braze, ent\u00e3o os e-mails de pedido de avalia\u00e7\u00e3o e de perguntas saem da sua conta Braze. A Emplifi configura a integra\u00e7\u00e3o com seu gerente de sucesso do cliente, usando a URL do seu dashboard Braze, as credenciais de API dele e os identificadores de campanha e de varia\u00e7\u00e3o de mensagem de cada tipo de e-mail. O Braze \u00e9 um dos tr\u00eas provedores com integra\u00e7\u00e3o completa, incluindo Inbox Submission. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/braze\" target=\"_blank\" rel=\"noopener\">Braze<\/a>.<\/p>\n"},{"title":"Posso encurtar links no Emplifi Publisher com o Bitly?","content":"<p>Sim. O Emplifi Publisher encurta links de posts com o Bit.ly, e o encurtador de links vem ativado automaticamente em todas as contas Emplifi. Os cliques em links encurtados s\u00e3o acompanhados como qualquer outro link nas an\u00e1lises da Emplifi. H\u00e1 dois limites documentados: a Emplifi n\u00e3o suporta a conex\u00e3o com uma conta Bit.ly, e as an\u00e1lises nativas do Bit.ly n\u00e3o podem ser acessadas na plataforma Emplifi. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/link-shortener-integration-with-publisher\" target=\"_blank\" rel=\"noopener\">Integra\u00e7\u00e3o do encurtador de links com o Publisher<\/a>.<\/p>\n"},{"title":"A Emplifi suporta login \u00fanico com o Okta?","content":"<p>Sim. A Emplifi est\u00e1 no cat\u00e1logo Okta Trusted App com uma integra\u00e7\u00e3o pr\u00e9-configurada, ent\u00e3o um administrador do Okta navega pelo cat\u00e1logo de apps, busca a Emplifi e adiciona a integra\u00e7\u00e3o. Na aba Sign On, voc\u00ea informa o dom\u00ednio escolhido no autoatendimento de login \u00fanico da Emplifi e depois copia a URL de metadados das instru\u00e7\u00f5es de configura\u00e7\u00e3o de volta para esse autoatendimento para concluir. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/set-up-emplifi-sso-with-catalog-login-providers\" target=\"_blank\" rel=\"noopener\">Como configurar o SSO da Emplifi com provedores de login de cat\u00e1logo<\/a>.<\/p>\n"},{"title":"A Emplifi est\u00e1 no cat\u00e1logo de aplicativos do OneLogin?","content":"<p>Sim. O OneLogin \u00e9 um dos tr\u00eas provedores de login de cat\u00e1logo que incluem a Emplifi, junto com o Okta e o Microsoft Entra ID, e a documenta\u00e7\u00e3o da Emplifi traz a configura\u00e7\u00e3o passo a passo de cada um. O login \u00fanico em si \u00e9 baseado em SAML 2.0 e \u00e9 conclu\u00eddo no autoatendimento de login \u00fanico da Emplifi, onde voc\u00ea define o dom\u00ednio de login e cola os metadados do OneLogin. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/set-up-emplifi-sso-with-catalog-login-providers\" target=\"_blank\" rel=\"noopener\">Como configurar o SSO da Emplifi com provedores de login de cat\u00e1logo<\/a>.<\/p>\n"},{"title":"A Emplifi funciona com o Microsoft Entra ID?","content":"<p>Sim. A Emplifi suporta login \u00fanico com o Microsoft Entra ID, antigo Azure Active Directory, um dos provedores de login de cat\u00e1logo que listam a Emplifi no pr\u00f3prio cat\u00e1logo de aplicativos. A configura\u00e7\u00e3o \u00e9 baseada em SAML: seu administrador de identidade adiciona o aplicativo da plataforma Emplifi no portal do Microsoft Entra ID, seleciona SAML como m\u00e9todo de login e copia a URL de metadados de federa\u00e7\u00e3o do app para o autoatendimento de login \u00fanico da Emplifi para concluir. Uma configura\u00e7\u00e3o criada antes de a Emplifi mudar seu dom\u00ednio de login precisa ser migrada para o dom\u00ednio de login atual, account.emplifi.io. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/set-up-emplifi-sso-with-catalog-login-providers\" target=\"_blank\" rel=\"noopener\">Como configurar o SSO da Emplifi com provedores de login de cat\u00e1logo<\/a>.<\/p>\n"},{"title":"O login do meu site funciona nos widgets de avalia\u00e7\u00e3o da Emplifi?","content":"<p>Sim. O login \u00fanico do Emplifi Ratings and Reviews se integra ao seu pr\u00f3prio sistema de autentica\u00e7\u00e3o, ent\u00e3o consumidores logados interagem com os widgets de avalia\u00e7\u00e3o na hora, enquanto os n\u00e3o logados ou n\u00e3o cadastrados passam pelo seu fluxo de login ou cadastro. Seus desenvolvedores adicionam a estrutura de c\u00f3digo do login \u00fanico \u00e0 configura\u00e7\u00e3o da p\u00e1gina de produto e preenchem tr\u00eas fun\u00e7\u00f5es: userDataFn, loggedInDataFn e logout. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/speedflex-single-sign-on-sso-integration\" target=\"_blank\" rel=\"noopener\">Integra\u00e7\u00e3o de login \u00fanico (SSO) do SpeedFlex<\/a>.<\/p>\n"},{"title":"A Emplifi tem uma API p\u00fablica?","content":"<p>Sim. A API p\u00fablica da Emplifi obt\u00e9m m\u00e9tricas de redes sociais dos perfis da sua conta Emplifi para voc\u00ea us\u00e1-las em outra ferramenta ou criar seu pr\u00f3prio dashboard, e est\u00e1 documentada em api.emplifi.io. Para perfis p\u00fablicos, a API retorna apenas dados p\u00fablicos dispon\u00edveis pela API. Para perfis pr\u00f3prios, ela retorna os insights privados, o que depende de as conex\u00f5es de insights estarem ativas. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/emplifi-public-api-integration\" target=\"_blank\" rel=\"noopener\">Integre a API p\u00fablica da Emplifi \u00e0 sua aplica\u00e7\u00e3o<\/a>.<\/p>\n"},{"title":"Posso conectar a Emplifi ao Looker Studio?","content":"<p>Sim. O conector Emplifi para Looker Studio fica entre a API p\u00fablica da Emplifi e o Looker Studio, para que seus dados sociais apare\u00e7am nos mesmos gr\u00e1ficos que seus outros dados de neg\u00f3cio. S\u00f3 ficam dispon\u00edveis os dados dos perfis monitorados na sua plataforma Emplifi, e as m\u00e9tricas de insights exigem que a p\u00e1gina seja pr\u00f3pria e tenha insights conectados. A maioria das m\u00e9tricas da API, mas n\u00e3o todas, est\u00e1 dispon\u00edvel no conector, e a documenta\u00e7\u00e3o lista as exce\u00e7\u00f5es. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/how-to-set-up-looker-studio-connector-with-emplifi\" target=\"_blank\" rel=\"noopener\">Configure o conector do Looker Studio com a Emplifi<\/a>.<\/p>\n"},{"title":"Quais conectores de relat\u00f3rio da Emplifi foram descontinuados?","content":"<p>Dois foram descontinuados. O conector Emplifi para Power BI e o Emplifi Tableau Web Data Connector foram descontinuados em 1\u00ba de agosto de 2024 e n\u00e3o t\u00eam mais suporte, ent\u00e3o o conector n\u00e3o aparece mais como fonte de dados no Power BI Desktop e a URL do Tableau Web Data Connector retorna um erro. Os dados j\u00e1 baixados n\u00e3o s\u00e3o afetados. A Emplifi documenta a API p\u00fablica e o conector do Looker Studio como substitutos. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/deprecated-power-bi-connector\" target=\"_blank\" rel=\"noopener\">Conector do Power BI<\/a>.<\/p>\n"},{"title":"O Emplifi Ratings and Reviews tem uma API?","content":"<p>Sim. A API REST do Ratings and Reviews, tamb\u00e9m conhecida como API TurnTo, permite que desenvolvedores enviem e obtenham dados de avalia\u00e7\u00f5es de forma program\u00e1tica, incluindo conte\u00fado gerado pelo usu\u00e1rio, o cat\u00e1logo de produtos, pedidos de consumidores e outras estat\u00edsticas, para voc\u00ea criar suas pr\u00f3prias exibi\u00e7\u00f5es de avalia\u00e7\u00f5es, perguntas e respostas, coment\u00e1rios de checkout e conte\u00fado visual. O acesso usa tokens bearer OAuth 2.0, e cada site pode ter at\u00e9 10 tokens: um token principal e mais nove adicionais gerenciados na p\u00e1gina da API. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/ratings-and-reviews-turnto-api-implementation\" target=\"_blank\" rel=\"noopener\">Implementa\u00e7\u00e3o da API Ratings &amp; Reviews (TurnTo)<\/a>.<\/p>\n"},{"title":"A Emplifi suporta webhooks?","content":"<p>Sim. Os webhooks do Emplifi Ratings and Reviews s\u00e3o callbacks HTTP que enviam dados em tempo real em JSON quando um evento acontece, por exemplo quando uma avalia\u00e7\u00e3o \u00e9 publicada, e substituem o processamento de feeds uma vez por dia. Eles podem se integrar direto a softwares de gest\u00e3o de informa\u00e7\u00f5es de produto, plataformas de e-commerce ou sistemas de help desk. A Emplifi desenvolveu webhooks para o tipo de entidade avalia\u00e7\u00e3o, e voc\u00ea trabalha com o Suporte da Emplifi para configurar uma assinatura de webhook. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/emplifi-ratings-and-reviews-webhooks\" target=\"_blank\" rel=\"noopener\">Webhooks do Emplifi Ratings &amp; Reviews<\/a>.<\/p>\n"},{"title":"Como levo dados de cat\u00e1logo e pedidos para o Emplifi Ratings and Reviews?","content":"<p>Feeds de dados s\u00e3o os pipelines de transfer\u00eancia que mant\u00eam uma implementa\u00e7\u00e3o do Ratings and Reviews funcionando. Os obrigat\u00f3rios s\u00e3o o feed de cat\u00e1logo, com dados de produtos e categorias, o feed de pedidos em JavaScript, que envia novos pedidos da sua p\u00e1gina de confirma\u00e7\u00e3o, e o feed de pedidos hist\u00f3ricos, que importa pedidos antigos uma vez; os dois feeds de pedidos s\u00e3o opcionais se voc\u00ea envia seus pr\u00f3prios e-mails. Entre os opcionais est\u00e1 um arquivo de base de conhecimento para perguntas e respostas. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/data-feeds-for-emplifi-ratings-reviews\" target=\"_blank\" rel=\"noopener\">Feeds de dados do Emplifi Ratings &amp; Reviews<\/a>.<\/p>\n"},{"title":"Posso exportar dados de relat\u00f3rios da Emplifi para meus sistemas?","content":"<p>Sim. Pain\u00e9is e relat\u00f3rios da Emplifi podem ser exportados como um PDF avulso para compartilhar ou um arquivo XLSX para an\u00e1lise mais aprofundada, enviados por e-mail como PDF, compartilhados como link de URL e executados de forma agendada, gerando o PDF e enviando-o a quem precisa. As op\u00e7\u00f5es de exporta\u00e7\u00e3o dependem do m\u00f3dulo e da sua fun\u00e7\u00e3o de usu\u00e1rio. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/export-and-schedule-a-content-hub-report\" target=\"_blank\" rel=\"noopener\">Exporte e agende um relat\u00f3rio do Content Hub<\/a>.<\/p>\n"},{"title":"O Emplifi Bot pode consultar meus sistemas durante uma conversa?","content":"<p>Sim. O Emplifi Bot usa APIs para solicitar informa\u00e7\u00f5es de outras aplica\u00e7\u00f5es e depois usa essas informa\u00e7\u00f5es na conversa, e voc\u00ea adiciona suas pr\u00f3prias APIs personalizadas para seus bots na p\u00e1gina APIs. H\u00e1 uma limita\u00e7\u00e3o documentada: a p\u00e1gina APIs n\u00e3o est\u00e1 dispon\u00edvel na interface Social Chatbot. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/apis\" target=\"_blank\" rel=\"noopener\">APIs<\/a>.<\/p>\n"},{"title":"Posso coletar avalia\u00e7\u00f5es por SMS com a Emplifi?","content":"<p>Sim, usando seu pr\u00f3prio provedor de SMS. A Emplifi gera um link m\u00e1gico que voc\u00ea incorpora na mensagem de texto enviada. O link descreve um SKU, um consumidor e um pedido, ent\u00e3o um link separado \u00e9 gerado para cada mensagem, e o consumidor n\u00e3o precisa informar login nem dados do pedido. Para cri\u00e1-lo, voc\u00ea precisa da chave do seu site, do SKU do produto e de um token de pedido com hash (um JSON web token). Um encurtador de URL deixa o texto do link mais amig\u00e1vel. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/integrating-with-sms-providers\" target=\"_blank\" rel=\"noopener\">Integra\u00e7\u00e3o com provedores de SMS<\/a>.<\/p>\n"},{"title":"O que \u00e9 sindica\u00e7\u00e3o de avalia\u00e7\u00f5es Emplifi?","content":"<p>Sindica\u00e7\u00e3o \u00e9 quando a Emplifi compartilha conte\u00fado gerado pelo usu\u00e1rio do site de origem (a fonte) com outros sites que o reutilizam (os destinat\u00e1rios). Normalmente, \u00e9 uma marca fornecendo avalia\u00e7\u00f5es aos seus varejistas. Uma fonte pode entrar na rede de sindica\u00e7\u00e3o da Emplifi ou dar permiss\u00e3o para sindicar a um destinat\u00e1rio espec\u00edfico. As fontes enviam um conjunto completo de conte\u00fado publicado ou public\u00e1vel, sem dados pessoais, e a Emplifi oferece \u00e0s fontes um dashboard que mostra onde o conte\u00fado delas aparece. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/syndication\" target=\"_blank\" rel=\"noopener\">Sindica\u00e7\u00e3o<\/a>.<\/p>\n"},{"title":"Onde encontro as instru\u00e7\u00f5es de configura\u00e7\u00e3o de uma integra\u00e7\u00e3o da Emplifi?","content":"<p>Cada conex\u00e3o documentada tem sua pr\u00f3pria p\u00e1gina no site de documenta\u00e7\u00e3o da Emplifi, em docs.emplifi.io, e cada card da p\u00e1gina de integra\u00e7\u00f5es da Emplifi leva direto a ela. As conex\u00f5es de canais ficam em Settings e Connecting and Managing Profiles, as contas de an\u00fancios em Connecting and Managing Ad Accounts, e as conex\u00f5es de commerce, ESP, fidelidade e API em Emplifi Ratings and Reviews. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/platform\/latest\/home\/connecting-and-managing-profiles\" target=\"_blank\" rel=\"noopener\">Como conectar e gerenciar perfis<\/a>.<\/p>\n"},{"title":"Com quem falo para ter ajuda com uma integra\u00e7\u00e3o da Emplifi?","content":"<p>O Suporte da Emplifi, em support@emplifi.io, e seu gerente de sucesso do cliente cuidam das etapas de configura\u00e7\u00e3o que n\u00e3o s\u00e3o de autoatendimento. O Suporte configura assinaturas de webhook, ativa o login \u00fanico pela conta da loja no Adobe Commerce e confirma se uma plataforma de e-commerce \u00e9 compat\u00edvel. A equipe de Servi\u00e7os T\u00e9cnicos verifica se um provedor de e-mail vai se integrar. Para as fontes de armazenamento em nuvem, o bot\u00e3o de solicita\u00e7\u00e3o em Account Settings, em Integrations and API, avisa seu gerente de conta. Consulte a documenta\u00e7\u00e3o da Emplifi: <a href=\"https:\/\/docs.emplifi.io\/\" target=\"_blank\" rel=\"noopener\">P\u00e1gina inicial da documenta\u00e7\u00e3o da Emplifi<\/a>.<\/p>\n"}],"disclaimer_text":"","add_additional_sections":false,"additional_faq_sections":false}},{"acf_fc_layout":"banner","banner_group":{"show_section":true,"headline":"Tem alguma d\u00favida sobre as integra\u00e7\u00f5es da Emplifi?","button":{"title":"Fale conosco","url":"https:\/\/emplifi.io\/integrations\/","target":""}}}],"hero_flex_builder_clone":{"flexible_hero_builder_group":[{"acf_fc_layout":"hero_curved_shape","show_section":true,"hero_curved_shape_group":{"add_animation":false,"lottie_file":false,"image":{"ID":36890,"id":36890,"title":"Feminine Hand Holding a Smartphone with Social Media 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Emplifi","headline":"Conecte a Emplifi \u00e0s ferramentas que suas equipes j\u00e1 usam","text":"<p>O Emplifi Fuel \u00e9 nossa plataforma unificada de Autonomous CX para social marketing, social commerce e atendimento social, conectada aos canais, lojas virtuais, CRMs, plataformas de e-mail e ferramentas de dados que sua equipe j\u00e1 usa.<\/p>\n<p>Abaixo, voc\u00ea encontra 65 conex\u00f5es documentadas em 10 categorias, cada uma com link para sua p\u00e1gina na documenta\u00e7\u00e3o da Emplifi.<\/p>\n","button_1":{"title":"Agende uma demo","url":"https:\/\/emplifi.io\/pt-br\/agende-uma-demo\/","target":""},"button_2":{"title":"Ir para as integra\u00e7\u00f5es","url":"#jump-to-a-category","target":""},"add_logos":true,"logos_headline":"Algumas plataformas \u00e0s quais a Emplifi se 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