{"id":27571,"date":"2026-07-02T15:40:04","date_gmt":"2026-07-02T15:40:04","guid":{"rendered":"https:\/\/emplifistg.wpenginepowered.com\/solutions\/social-media-customer-service-2\/"},"modified":"2026-08-27T22:01:21","modified_gmt":"2026-08-27T22:01:21","slug":"social-media-customer-service","status":"publish","type":"solutions_posts","link":"https:\/\/emplifi.io\/pt-br\/solutions\/social-media-customer-service\/","title":{"rendered":"Atendimento social ao cliente"},"content":{"rendered":"","protected":false},"author":54,"featured_media":0,"template":"","class_list":["post-27571","solutions_posts","type-solutions_posts","status-publish","hentry"],"acf":{"key_features_group":{"show_section":true,"section_subhead":"Resultados de atendimento social com IA","section_headline":"Como grandes marcas melhoram o atendimento nas redes sociais com a Emplifi","section_text":"<p>Seus agentes atendem o dobro de conversas e nada fica sem resposta. A Emplifi coloca seu time para rodar em dias, n\u00e3o em meses, com um onboarding t\u00e3o leve que seu time de TI vai agradecer.<\/p>\n","key_features":[{"icon":{"ID":23087,"id":23087,"title":"3","filename":"3-12.svg","filesize":327,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/03\/3-12.svg","link":"https:\/\/emplifi.io\/pt-br\/solutions\/social-marketing\/3-25-2\/","alt":"Upward trending blue arrow icon","author":"19","description":"","caption":"","name":"3-25-2","status":"inherit","uploaded_to":27567,"date":"2026-03-16 13:00:46","modified":"2026-08-13 20:10:47","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":24,"height":24,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/03\/3-12.svg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/03\/3-12.svg","medium-width":300,"medium-height":300,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/03\/3-12.svg","medium_large-width":768,"medium_large-height":768,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/03\/3-12.svg","large-width":1024,"large-height":1024,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/03\/3-12.svg","1536x1536-width":24,"1536x1536-height":24,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/03\/3-12.svg","2048x2048-width":24,"2048x2048-height":24,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/03\/3-12.svg","fullscreen-width":24,"fullscreen-height":24,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/03\/3-12.svg","menu-24x24-width":24,"menu-24x24-height":24,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/03\/3-12.svg","menu-36x36-width":24,"menu-36x36-height":24,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/03\/3-12.svg","menu-48x48-width":24,"menu-48x48-height":24}},"title":"53% mais rapidez nos casos","description":"A Domino's reduziu o tempo de tratamento de casos de 15 minutos para menos de 5 nos canais sociais, com triagem e roteamento automatizados por IA."},{"icon":{"ID":12327,"id":12327,"title":"conversation","filename":"conversation.svg","filesize":1106,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/conversation.svg","link":"https:\/\/emplifi.io\/pt-br\/?attachment_id=12327","alt":"","author":"46","description":"","caption":"","name":"conversation-3","status":"inherit","uploaded_to":10255,"date":"2025-02-18 12:36:14","modified":"2025-02-18 12:36:14","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":24,"height":24,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/conversation.svg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/conversation.svg","medium-width":300,"medium-height":300,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/conversation.svg","medium_large-width":768,"medium_large-height":768,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/conversation.svg","large-width":1024,"large-height":1024,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/conversation.svg","1536x1536-width":24,"1536x1536-height":24,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/conversation.svg","2048x2048-width":24,"2048x2048-height":24,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/conversation.svg","fullscreen-width":24,"fullscreen-height":24,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/conversation.svg","menu-24x24-width":24,"menu-24x24-height":24,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/conversation.svg","menu-36x36-width":24,"menu-36x36-height":24,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/conversation.svg","menu-48x48-width":24,"menu-48x48-height":24}},"title":"40% mais solicita\u00e7\u00f5es atendidas","description":"Fluxos automatizados de chatbot ajudaram a Freshpet a reduzir o volume repetitivo de atendimento e a escalar a opera\u00e7\u00e3o com mais efici\u00eancia."},{"icon":{"ID":23077,"id":23077,"title":"1","filename":"1-12.svg","filesize":1342,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/03\/1-12.svg","link":"https:\/\/emplifi.io\/pt-br\/solutions\/social-media-customer-service\/1-26-2\/","alt":"","author":"19","description":"","caption":"","name":"1-26-2","status":"inherit","uploaded_to":27571,"date":"2026-03-16 13:00:35","modified":"2026-07-02 17:29:29","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":24,"height":24,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/03\/1-12.svg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/03\/1-12.svg","medium-width":300,"medium-height":300,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/03\/1-12.svg","medium_large-width":768,"medium_large-height":768,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/03\/1-12.svg","large-width":1024,"large-height":1024,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/03\/1-12.svg","1536x1536-width":24,"1536x1536-height":24,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/03\/1-12.svg","2048x2048-width":24,"2048x2048-height":24,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/03\/1-12.svg","fullscreen-width":24,"fullscreen-height":24,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/03\/1-12.svg","menu-24x24-width":24,"menu-24x24-height":24,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/03\/1-12.svg","menu-36x36-width":24,"menu-36x36-height":24,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/03\/1-12.svg","menu-48x48-width":24,"menu-48x48-height":24}},"title":"5x mais ritmo operacional","description":"A Stori administrou mais de 140.000 conversas com clientes em um ritmo cinco vezes maior, usando os fluxos aut\u00f4nomos de atendimento social da Emplifi."},{"icon":{"ID":22725,"id":22725,"title":"3","filename":"3-8.svg","filesize":1855,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/03\/3-8.svg","link":"https:\/\/emplifi.io\/pt-br\/solutions\/social-media-customer-service\/3-9-2\/","alt":"","author":"19","description":"","caption":"","name":"3-9-2","status":"inherit","uploaded_to":27571,"date":"2026-03-16 12:33:34","modified":"2026-07-02 17:29:29","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":24,"height":24,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/03\/3-8.svg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/03\/3-8.svg","medium-width":300,"medium-height":300,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/03\/3-8.svg","medium_large-width":768,"medium_large-height":768,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/03\/3-8.svg","large-width":1024,"large-height":1024,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/03\/3-8.svg","1536x1536-width":24,"1536x1536-height":24,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/03\/3-8.svg","2048x2048-width":24,"2048x2048-height":24,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/03\/3-8.svg","fullscreen-width":24,"fullscreen-height":24,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/03\/3-8.svg","menu-24x24-width":24,"menu-24x24-height":24,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/03\/3-8.svg","menu-36x36-width":24,"menu-36x36-height":24,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/03\/3-8.svg","menu-48x48-width":24,"menu-48x48-height":24}},"title":"Mais satisfa\u00e7\u00e3o do cliente","description":"Nossos clientes registram um aumento de 20% na pr\u00f3pria satisfa\u00e7\u00e3o dos clientes depois de migrar para a Emplifi."}]},"tabs_group":{"show_section":true,"section_subhead":"Vis\u00e3o geral da solu\u00e7\u00e3o de atendimento com IA nas redes sociais","section_headline":"Todos os recursos de atendimento social em um s\u00f3 lugar","section_text":"<p>A Emplifi re\u00fane atendimento ao cliente nas redes sociais com IA, triagem assistida por IA, automa\u00e7\u00e3o do suporte, analytics e escuta proativa em uma \u00fanica plataforma aut\u00f4noma para times de atendimento corporativos.<\/p>\n","tabs":[{"tab_image":{"ID":13437,"id":13437,"title":"uisocialcare","filename":"uisocialcare.webp","filesize":57870,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/uisocialcare.webp","link":"https:\/\/emplifi.io\/pt-br\/?attachment_id=13437","alt":"","author":"46","description":"","caption":"","name":"uisocialcare-2","status":"inherit","uploaded_to":10268,"date":"2025-03-19 00:22:31","modified":"2025-03-19 00:22:31","menu_order":0,"mime_type":"image\/webp","type":"image","subtype":"webp","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":1440,"height":1440,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/uisocialcare-150x150.webp","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/uisocialcare-300x300.webp","medium-width":300,"medium-height":300,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/uisocialcare-768x768.webp","medium_large-width":768,"medium_large-height":768,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/uisocialcare-1024x1024.webp","large-width":1024,"large-height":1024,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/uisocialcare.webp","1536x1536-width":1440,"1536x1536-height":1440,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/uisocialcare.webp","2048x2048-width":1440,"2048x2048-height":1440,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/uisocialcare-1440x1080.webp","fullscreen-width":1440,"fullscreen-height":1080,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/uisocialcare-24x24.webp","menu-24x24-width":24,"menu-24x24-height":24,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/uisocialcare-36x36.webp","menu-36x36-width":36,"menu-36x36-height":36,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/uisocialcare-48x48.webp","menu-48x48-width":48,"menu-48x48-height":48}},"tab_name":"Gest\u00e3o de casos","tab_headline":"Gest\u00e3o de casos com IA para o atendimento social","tab_description":"O Emplifi Agent ajuda times de suporte a gerenciar DMs, coment\u00e1rios, chats, men\u00e7\u00f5es, avalia\u00e7\u00f5es e conversas em uma \u00fanica plataforma conectada. O contexto do cliente e os fluxos de escalonamento seguem conectados entre canais e regi\u00f5es.","tab_button":{"title":"Agendar demo","url":"https:\/\/emplifi.io\/pt-br\/agende-uma-demo\/","target":""},"blocks":[{"icon":{"ID":10352,"id":10352,"title":"approval-flow","filename":"approval-flow.svg","filesize":1818,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/approval-flow.svg","link":"https:\/\/emplifi.io\/pt-br\/?attachment_id=10352","alt":"","author":"46","description":"","caption":"","name":"approval-flow","status":"inherit","uploaded_to":10270,"date":"2025-02-18 04:48:28","modified":"2025-02-18 04:48:28","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":24,"height":24,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/approval-flow.svg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/approval-flow.svg","medium-width":300,"medium-height":300,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/approval-flow.svg","medium_large-width":768,"medium_large-height":768,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/approval-flow.svg","large-width":1024,"large-height":1024,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/approval-flow.svg","1536x1536-width":24,"1536x1536-height":24,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/approval-flow.svg","2048x2048-width":24,"2048x2048-height":24,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/approval-flow.svg","fullscreen-width":24,"fullscreen-height":24,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/approval-flow.svg","menu-24x24-width":24,"menu-24x24-height":24,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/approval-flow.svg","menu-36x36-width":24,"menu-36x36-height":24,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/approval-flow.svg","menu-48x48-width":24,"menu-48x48-height":24}},"title":"Caixa omnichannel priorizada por IA","text":"A triagem com IA prioriza as intera\u00e7\u00f5es recebidas por urg\u00eancia e inten\u00e7\u00e3o antes de chegarem \u00e0 fila de suporte."},{"icon":{"ID":10382,"id":10382,"title":"ai","filename":"ai.svg","filesize":2026,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/ai.svg","link":"https:\/\/emplifi.io\/pt-br\/?attachment_id=10382","alt":"Blue sparkling star icon","author":"46","description":"","caption":"","name":"ai-3","status":"inherit","uploaded_to":10272,"date":"2025-02-18 04:39:39","modified":"2026-08-13 20:03:10","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":24,"height":24,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/ai.svg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/ai.svg","medium-width":300,"medium-height":300,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/ai.svg","medium_large-width":768,"medium_large-height":768,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/ai.svg","large-width":1024,"large-height":1024,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/ai.svg","1536x1536-width":24,"1536x1536-height":24,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/ai.svg","2048x2048-width":24,"2048x2048-height":24,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/ai.svg","fullscreen-width":24,"fullscreen-height":24,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/ai.svg","menu-24x24-width":24,"menu-24x24-height":24,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/ai.svg","menu-36x36-width":24,"menu-36x36-height":24,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/ai.svg","menu-48x48-width":24,"menu-48x48-height":24}},"title":"AI Care Copilot","text":"Sugere respostas relevantes aos agentes com base em casos anteriores e no contexto do perfil social."},{"icon":{"ID":12293,"id":12293,"title":"Community","filename":"Community.svg","filesize":1400,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/Community.svg","link":"https:\/\/emplifi.io\/pt-br\/marketing-technology-partners\/community-4-2\/","alt":"","author":"46","description":"","caption":"","name":"community-4-2","status":"inherit","uploaded_to":10740,"date":"2025-02-18 05:38:40","modified":"2025-02-18 05:38:40","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":24,"height":24,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/Community.svg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/Community.svg","medium-width":300,"medium-height":300,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/Community.svg","medium_large-width":768,"medium_large-height":768,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/Community.svg","large-width":1024,"large-height":1024,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/Community.svg","1536x1536-width":24,"1536x1536-height":24,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/Community.svg","2048x2048-width":24,"2048x2048-height":24,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/Community.svg","fullscreen-width":24,"fullscreen-height":24,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/Community.svg","menu-24x24-width":24,"menu-24x24-height":24,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/Community.svg","menu-36x36-width":24,"menu-36x36-height":24,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/Community.svg","menu-48x48-width":24,"menu-48x48-height":24}},"title":"Opera\u00e7\u00e3o de suporte global","text":"Tradu\u00e7\u00e3o em tempo real e fluxos de governan\u00e7a centralizada ajudam os times a atender clientes de forma consistente em v\u00e1rias regi\u00f5es e idiomas."},{"icon":{"ID":10393,"id":10393,"title":"list-checked","filename":"list-checked.svg","filesize":576,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/list-checked.svg","link":"https:\/\/emplifi.io\/pt-br\/?attachment_id=10393","alt":"","author":"46","description":"","caption":"","name":"list-checked-2","status":"inherit","uploaded_to":10272,"date":"2025-02-18 04:43:25","modified":"2025-02-18 04:43:25","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":24,"height":24,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/list-checked.svg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/list-checked.svg","medium-width":300,"medium-height":300,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/list-checked.svg","medium_large-width":768,"medium_large-height":768,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/list-checked.svg","large-width":1024,"large-height":1024,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/list-checked.svg","1536x1536-width":24,"1536x1536-height":24,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/list-checked.svg","2048x2048-width":24,"2048x2048-height":24,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/list-checked.svg","fullscreen-width":24,"fullscreen-height":24,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/list-checked.svg","menu-24x24-width":24,"menu-24x24-height":24,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/list-checked.svg","menu-36x36-width":24,"menu-36x36-height":24,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/list-checked.svg","menu-48x48-width":24,"menu-48x48-height":24}},"title":"Governan\u00e7a de fluxos corporativos","text":"Regras de escalonamento, permiss\u00f5es e fluxos de suporte s\u00e3o administrados de forma central em toda a opera\u00e7\u00e3o de atendimento."}]},{"tab_image":{"ID":13448,"id":13448,"title":"uichatbot","filename":"uichatbot.webp","filesize":58754,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/uichatbot.webp","link":"https:\/\/emplifi.io\/pt-br\/?attachment_id=13448","alt":"","author":"46","description":"","caption":"","name":"uichatbot-2","status":"inherit","uploaded_to":10270,"date":"2025-03-19 00:27:20","modified":"2025-03-19 00:27:20","menu_order":0,"mime_type":"image\/webp","type":"image","subtype":"webp","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":1440,"height":1440,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/uichatbot-150x150.webp","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/uichatbot-300x300.webp","medium-width":300,"medium-height":300,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/uichatbot-768x768.webp","medium_large-width":768,"medium_large-height":768,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/uichatbot-1024x1024.webp","large-width":1024,"large-height":1024,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/uichatbot.webp","1536x1536-width":1440,"1536x1536-height":1440,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/uichatbot.webp","2048x2048-width":1440,"2048x2048-height":1440,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/uichatbot-1440x1080.webp","fullscreen-width":1440,"fullscreen-height":1080,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/uichatbot-24x24.webp","menu-24x24-width":24,"menu-24x24-height":24,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/uichatbot-36x36.webp","menu-36x36-width":36,"menu-36x36-height":36,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/uichatbot-48x48.webp","menu-48x48-width":48,"menu-48x48-height":48}},"tab_name":"Chatbot e automa\u00e7\u00e3o","tab_headline":"Automa\u00e7\u00e3o do suporte ao cliente com IA","tab_description":"O Emplifi Chatbot automatiza solicita\u00e7\u00f5es repetitivas em canais sociais e de mensagens, ajudando os times a reduzir o volume de suporte e a escalar a opera\u00e7\u00e3o com mais efici\u00eancia.","tab_button":{"title":"Agendar demo","url":"https:\/\/emplifi.io\/pt-br\/agende-uma-demo\/","target":""},"blocks":[{"icon":{"ID":22816,"id":22816,"title":"3","filename":"3.svg","filesize":562,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/02\/3.svg","link":"https:\/\/emplifi.io\/pt-br\/solutions\/social-media-customer-service\/3-13-2\/","alt":"","author":"19","description":"","caption":"","name":"3-13-2","status":"inherit","uploaded_to":27571,"date":"2026-03-16 12:37:51","modified":"2026-07-02 17:29:29","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":24,"height":24,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/02\/3.svg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/02\/3.svg","medium-width":300,"medium-height":300,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/02\/3.svg","medium_large-width":768,"medium_large-height":768,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/02\/3.svg","large-width":1024,"large-height":1024,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/02\/3.svg","1536x1536-width":24,"1536x1536-height":24,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/02\/3.svg","2048x2048-width":24,"2048x2048-height":24,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/02\/3.svg","fullscreen-width":24,"fullscreen-height":24,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/02\/3.svg","menu-24x24-width":24,"menu-24x24-height":24,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/02\/3.svg","menu-36x36-width":24,"menu-36x36-height":24,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/02\/3.svg","menu-48x48-width":24,"menu-48x48-height":24}},"title":"Desvio automatizado","text":"Solicita\u00e7\u00f5es rotineiras seguem para fluxos automatizados em vez de ocupar os agentes, o que reduz o volume repetitivo de suporte."},{"icon":{"ID":10355,"id":10355,"title":"approval-flow","filename":"approval-flow-1.svg","filesize":1818,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/approval-flow-1.svg","link":"https:\/\/emplifi.io\/pt-br\/?attachment_id=10355","alt":"","author":"46","description":"","caption":"","name":"approval-flow-2","status":"inherit","uploaded_to":10270,"date":"2025-02-18 04:49:13","modified":"2025-02-18 04:49:13","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":24,"height":24,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/approval-flow-1.svg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/approval-flow-1.svg","medium-width":300,"medium-height":300,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/approval-flow-1.svg","medium_large-width":768,"medium_large-height":768,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/approval-flow-1.svg","large-width":1024,"large-height":1024,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/approval-flow-1.svg","1536x1536-width":24,"1536x1536-height":24,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/approval-flow-1.svg","2048x2048-width":24,"2048x2048-height":24,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/approval-flow-1.svg","fullscreen-width":24,"fullscreen-height":24,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/approval-flow-1.svg","menu-24x24-width":24,"menu-24x24-height":24,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/approval-flow-1.svg","menu-36x36-width":24,"menu-36x36-height":24,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/approval-flow-1.svg","menu-48x48-width":24,"menu-48x48-height":24}},"title":"Roteamento inteligente","text":"As intera\u00e7\u00f5es com clientes s\u00e3o priorizadas e roteadas automaticamente antes de chegar \u00e0 fila de suporte."},{"icon":{"ID":23182,"id":23182,"title":"4","filename":"4-3.svg","filesize":887,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/02\/4-3.svg","link":"https:\/\/emplifi.io\/pt-br\/solutions\/social-media-customer-service\/4-8-2\/","alt":"User icon with lock symbol","author":"19","description":"","caption":"","name":"4-8-2","status":"inherit","uploaded_to":27571,"date":"2026-03-16 13:04:12","modified":"2026-08-13 20:11:20","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":24,"height":24,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/02\/4-3.svg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/02\/4-3.svg","medium-width":300,"medium-height":300,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/02\/4-3.svg","medium_large-width":768,"medium_large-height":768,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/02\/4-3.svg","large-width":1024,"large-height":1024,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/02\/4-3.svg","1536x1536-width":24,"1536x1536-height":24,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/02\/4-3.svg","2048x2048-width":24,"2048x2048-height":24,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/02\/4-3.svg","fullscreen-width":24,"fullscreen-height":24,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/02\/4-3.svg","menu-24x24-width":24,"menu-24x24-height":24,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/02\/4-3.svg","menu-36x36-width":24,"menu-36x36-height":24,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/02\/4-3.svg","menu-48x48-width":24,"menu-48x48-height":24}},"title":"Prote\u00e7\u00e3o da marca","text":"Fluxos de modera\u00e7\u00e3o e filtragem ajudam a proteger os times de atendimento nos canais digitais e de mensagens."},{"icon":{"ID":22715,"id":22715,"title":"1","filename":"1-8.svg","filesize":1590,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/03\/1-8.svg","link":"https:\/\/emplifi.io\/pt-br\/solutions\/social-media-customer-service\/1-10-2\/","alt":"","author":"19","description":"","caption":"","name":"1-10-2","status":"inherit","uploaded_to":27571,"date":"2026-03-16 12:33:23","modified":"2026-07-02 17:29:30","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":24,"height":24,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/03\/1-8.svg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/03\/1-8.svg","medium-width":300,"medium-height":300,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/03\/1-8.svg","medium_large-width":768,"medium_large-height":768,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/03\/1-8.svg","large-width":1024,"large-height":1024,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/03\/1-8.svg","1536x1536-width":24,"1536x1536-height":24,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/03\/1-8.svg","2048x2048-width":24,"2048x2048-height":24,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/03\/1-8.svg","fullscreen-width":24,"fullscreen-height":24,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/03\/1-8.svg","menu-24x24-width":24,"menu-24x24-height":24,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/03\/1-8.svg","menu-36x36-width":24,"menu-36x36-height":24,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/03\/1-8.svg","menu-48x48-width":24,"menu-48x48-height":24}},"title":"Escalonamento sem atrito","text":"As conversas passam para fluxos de suporte humano com todo o hist\u00f3rico e o contexto da intera\u00e7\u00e3o."}]},{"tab_image":{"ID":10360,"id":10360,"title":"listening","filename":"listening.jpeg","filesize":28899,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/listening.jpeg","link":"https:\/\/emplifi.io\/pt-br\/?attachment_id=10360","alt":"","author":"46","description":"","caption":"","name":"listening-4","status":"inherit","uploaded_to":10270,"date":"2025-02-18 04:50:41","modified":"2025-02-18 04:50:41","menu_order":0,"mime_type":"image\/jpeg","type":"image","subtype":"jpeg","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":720,"height":720,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/listening-150x150.jpeg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/listening-300x300.jpeg","medium-width":300,"medium-height":300,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/listening.jpeg","medium_large-width":720,"medium_large-height":720,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/listening.jpeg","large-width":720,"large-height":720,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/listening.jpeg","1536x1536-width":720,"1536x1536-height":720,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/listening.jpeg","2048x2048-width":720,"2048x2048-height":720,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/listening.jpeg","fullscreen-width":720,"fullscreen-height":720,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/listening-24x24.jpeg","menu-24x24-width":24,"menu-24x24-height":24,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/listening-36x36.jpeg","menu-36x36-width":36,"menu-36x36-height":36,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/listening-48x48.jpeg","menu-48x48-width":48,"menu-48x48-height":48}},"tab_name":"Escuta proativa","tab_headline":"Atendimento apoiado por fluxos de escuta com IA","tab_description":"O Emplifi Listening ajuda os times a identificar antes os problemas emergentes dos clientes, com monitoramento por IA e fluxos de escalonamento proativo.","tab_button":{"title":"Agendar demo","url":"https:\/\/emplifi.io\/pt-br\/agende-uma-demo\/","target":""},"blocks":[{"icon":{"ID":23087,"id":23087,"title":"3","filename":"3-12.svg","filesize":327,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/03\/3-12.svg","link":"https:\/\/emplifi.io\/pt-br\/solutions\/social-marketing\/3-25-2\/","alt":"Upward trending blue arrow icon","author":"19","description":"","caption":"","name":"3-25-2","status":"inherit","uploaded_to":27567,"date":"2026-03-16 13:00:46","modified":"2026-08-13 20:10:47","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":24,"height":24,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/03\/3-12.svg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/03\/3-12.svg","medium-width":300,"medium-height":300,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/03\/3-12.svg","medium_large-width":768,"medium_large-height":768,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/03\/3-12.svg","large-width":1024,"large-height":1024,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/03\/3-12.svg","1536x1536-width":24,"1536x1536-height":24,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/03\/3-12.svg","2048x2048-width":24,"2048x2048-height":24,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/03\/3-12.svg","fullscreen-width":24,"fullscreen-height":24,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/03\/3-12.svg","menu-24x24-width":24,"menu-24x24-height":24,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/03\/3-12.svg","menu-36x36-width":24,"menu-36x36-height":24,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/03\/3-12.svg","menu-48x48-width":24,"menu-48x48-height":24}},"title":"Smart Spike Detection","text":"O Emplifi Listening identifica anomalias no sentimento do cliente, no volume de suporte e nas conversas sobre a marca antes que virem crise."},{"icon":{"ID":10344,"id":10344,"title":"note","filename":"note.svg","filesize":1057,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/note.svg","link":"https:\/\/emplifi.io\/pt-br\/?attachment_id=10344","alt":"","author":"46","description":"","caption":"","name":"note","status":"inherit","uploaded_to":10268,"date":"2025-02-18 05:13:12","modified":"2025-02-18 05:13:12","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":24,"height":24,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/note.svg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/note.svg","medium-width":300,"medium-height":300,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/note.svg","medium_large-width":768,"medium_large-height":768,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/note.svg","large-width":1024,"large-height":1024,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/note.svg","1536x1536-width":24,"1536x1536-height":24,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/note.svg","2048x2048-width":24,"2048x2048-height":24,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/note.svg","fullscreen-width":24,"fullscreen-height":24,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/note.svg","menu-24x24-width":24,"menu-24x24-height":24,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/note.svg","menu-36x36-width":24,"menu-36x36-height":24,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/note.svg","menu-48x48-width":24,"menu-48x48-height":24}},"title":"Cria\u00e7\u00e3o autom\u00e1tica de casos","text":"Sinais de alta prioridade criam casos de suporte automaticamente para resposta e resolu\u00e7\u00e3o mais r\u00e1pidas."},{"icon":{"ID":19805,"id":19805,"title":"ICON-3-GET RECOMMENDATIONS","filename":"ICON-3-GET-RECOMMENDATIONS.svg","filesize":945,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/01\/ICON-3-GET-RECOMMENDATIONS.svg","link":"https:\/\/emplifi.io\/pt-br\/solutions\/social-media-customer-service\/icon-3-get-recommendations-2\/","alt":"","author":"21","description":"","caption":"","name":"icon-3-get-recommendations-2","status":"inherit","uploaded_to":27571,"date":"2026-01-05 23:22:57","modified":"2026-07-02 17:29:30","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":22,"height":22,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/01\/ICON-3-GET-RECOMMENDATIONS.svg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/01\/ICON-3-GET-RECOMMENDATIONS.svg","medium-width":300,"medium-height":300,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/01\/ICON-3-GET-RECOMMENDATIONS.svg","medium_large-width":768,"medium_large-height":768,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/01\/ICON-3-GET-RECOMMENDATIONS.svg","large-width":1024,"large-height":1024,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/01\/ICON-3-GET-RECOMMENDATIONS.svg","1536x1536-width":22,"1536x1536-height":22,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/01\/ICON-3-GET-RECOMMENDATIONS.svg","2048x2048-width":22,"2048x2048-height":22,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/01\/ICON-3-GET-RECOMMENDATIONS.svg","fullscreen-width":22,"fullscreen-height":22,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/01\/ICON-3-GET-RECOMMENDATIONS.svg","menu-24x24-width":22,"menu-24x24-height":22,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/01\/ICON-3-GET-RECOMMENDATIONS.svg","menu-36x36-width":22,"menu-36x36-height":22,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/01\/ICON-3-GET-RECOMMENDATIONS.svg","menu-48x48-width":22,"menu-48x48-height":22}},"title":"Notas e avalia\u00e7\u00f5es em um s\u00f3 fluxo","text":"Notas, avalia\u00e7\u00f5es e feedback dos clientes aparecem juntos dentro dos fluxos de atendimento conectados."},{"icon":{"ID":10362,"id":10362,"title":"dashboard","filename":"dashboard.svg","filesize":1561,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/dashboard.svg","link":"https:\/\/emplifi.io\/pt-br\/?attachment_id=10362","alt":"","author":"46","description":"","caption":"","name":"dashboard","status":"inherit","uploaded_to":10270,"date":"2025-02-18 04:51:23","modified":"2025-02-18 04:51:23","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":24,"height":24,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/dashboard.svg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/dashboard.svg","medium-width":300,"medium-height":300,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/dashboard.svg","medium_large-width":768,"medium_large-height":768,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/dashboard.svg","large-width":1024,"large-height":1024,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/dashboard.svg","1536x1536-width":24,"1536x1536-height":24,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/dashboard.svg","2048x2048-width":24,"2048x2048-height":24,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/dashboard.svg","fullscreen-width":24,"fullscreen-height":24,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/dashboard.svg","menu-24x24-width":24,"menu-24x24-height":24,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/dashboard.svg","menu-36x36-width":24,"menu-36x36-height":24,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/dashboard.svg","menu-48x48-width":24,"menu-48x48-height":24}},"title":"Intelig\u00eancia de voz do cliente","text":"Tend\u00eancias de sentimento e problemas emergentes ficam acess\u00edveis para os times de suporte, atendimento e opera\u00e7\u00f5es."}]},{"tab_image":{"ID":10363,"id":10363,"title":"voc","filename":"voc.jpeg","filesize":32728,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/voc.jpeg","link":"https:\/\/emplifi.io\/pt-br\/?attachment_id=10363","alt":"","author":"46","description":"","caption":"","name":"voc-2","status":"inherit","uploaded_to":10270,"date":"2025-02-18 04:51:49","modified":"2025-02-18 04:51:49","menu_order":0,"mime_type":"image\/jpeg","type":"image","subtype":"jpeg","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":720,"height":720,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/voc-150x150.jpeg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/voc-300x300.jpeg","medium-width":300,"medium-height":300,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/voc.jpeg","medium_large-width":720,"medium_large-height":720,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/voc.jpeg","large-width":720,"large-height":720,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/voc.jpeg","1536x1536-width":720,"1536x1536-height":720,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/voc.jpeg","2048x2048-width":720,"2048x2048-height":720,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/voc.jpeg","fullscreen-width":720,"fullscreen-height":720,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/voc-24x24.jpeg","menu-24x24-width":24,"menu-24x24-height":24,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/voc-36x36.jpeg","menu-36x36-width":36,"menu-36x36-height":36,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/voc-48x48.jpeg","menu-48x48-width":48,"menu-48x48-height":48}},"tab_name":"Espa\u00e7o de atendimento","tab_headline":"Um espa\u00e7o \u00fanico para atendimento social e por mensagens","tab_description":"O Emplifi Care re\u00fane as intera\u00e7\u00f5es de canais sociais e de mensagens em um espa\u00e7o conectado, com gest\u00e3o centralizada de filas, fluxos de escalonamento e visibilidade de SLA.","tab_button":{"title":"Agendar demo","url":"https:\/\/emplifi.io\/pt-br\/agende-uma-demo\/","target":""},"blocks":[{"icon":{"ID":12340,"id":12340,"title":"ad-account","filename":"ad-account-1.svg","filesize":1030,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/ad-account-1.svg","link":"https:\/\/emplifi.io\/pt-br\/?attachment_id=12340","alt":"","author":"46","description":"","caption":"","name":"ad-account-2-2","status":"inherit","uploaded_to":10250,"date":"2025-02-18 12:54:44","modified":"2025-02-18 12:54:44","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":24,"height":24,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/ad-account-1.svg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/ad-account-1.svg","medium-width":300,"medium-height":300,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/ad-account-1.svg","medium_large-width":768,"medium_large-height":768,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/ad-account-1.svg","large-width":1024,"large-height":1024,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/ad-account-1.svg","1536x1536-width":24,"1536x1536-height":24,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/ad-account-1.svg","2048x2048-width":24,"2048x2048-height":24,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/ad-account-1.svg","fullscreen-width":24,"fullscreen-height":24,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/ad-account-1.svg","menu-24x24-width":24,"menu-24x24-height":24,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/ad-account-1.svg","menu-36x36-width":24,"menu-36x36-height":24,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/ad-account-1.svg","menu-48x48-width":24,"menu-48x48-height":24}},"title":"Gest\u00e3o de filas por prioridade","text":"Filas com atribui\u00e7\u00e3o autom\u00e1tica roteiam as intera\u00e7\u00f5es por urg\u00eancia e prioridade. Regras por palavra-chave e sentimento, junto com a categoriza\u00e7\u00e3o por IA de spam e conte\u00fado fora de contexto, mant\u00eam as filas limpas e focadas."},{"icon":{"ID":10361,"id":10361,"title":"search","filename":"search.svg","filesize":523,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/search.svg","link":"https:\/\/emplifi.io\/pt-br\/?attachment_id=10361","alt":"","author":"46","description":"","caption":"","name":"search","status":"inherit","uploaded_to":10270,"date":"2025-02-18 04:51:23","modified":"2025-02-18 04:51:23","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":24,"height":24,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/search.svg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/search.svg","medium-width":300,"medium-height":300,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/search.svg","medium_large-width":768,"medium_large-height":768,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/search.svg","large-width":1024,"large-height":1024,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/search.svg","1536x1536-width":24,"1536x1536-height":24,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/search.svg","2048x2048-width":24,"2048x2048-height":24,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/search.svg","fullscreen-width":24,"fullscreen-height":24,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/search.svg","menu-24x24-width":24,"menu-24x24-height":24,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/search.svg","menu-36x36-width":24,"menu-36x36-height":24,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/search.svg","menu-48x48-width":24,"menu-48x48-height":24}},"title":"Visibilidade de SLA","text":"Os supervisores acompanham limites de servi\u00e7o, desempenho das filas e risco operacional dos times em tempo real."},{"icon":{"ID":23182,"id":23182,"title":"4","filename":"4-3.svg","filesize":887,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/02\/4-3.svg","link":"https:\/\/emplifi.io\/pt-br\/solutions\/social-media-customer-service\/4-8-2\/","alt":"User icon with lock symbol","author":"19","description":"","caption":"","name":"4-8-2","status":"inherit","uploaded_to":27571,"date":"2026-03-16 13:04:12","modified":"2026-08-13 20:11:20","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":24,"height":24,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/02\/4-3.svg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/02\/4-3.svg","medium-width":300,"medium-height":300,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/02\/4-3.svg","medium_large-width":768,"medium_large-height":768,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/02\/4-3.svg","large-width":1024,"large-height":1024,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/02\/4-3.svg","1536x1536-width":24,"1536x1536-height":24,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/02\/4-3.svg","2048x2048-width":24,"2048x2048-height":24,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/02\/4-3.svg","fullscreen-width":24,"fullscreen-height":24,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/02\/4-3.svg","menu-24x24-width":24,"menu-24x24-height":24,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/02\/4-3.svg","menu-36x36-width":24,"menu-36x36-height":24,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2026\/02\/4-3.svg","menu-48x48-width":24,"menu-48x48-height":24}},"title":"Brand safety e modera\u00e7\u00e3o","text":"Fluxos de modera\u00e7\u00e3o e filtragem protegem a opera\u00e7\u00e3o de atendimento de intera\u00e7\u00f5es nocivas ou irrelevantes."},{"icon":{"ID":10367,"id":10367,"title":"data-source","filename":"data-source.svg","filesize":853,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/data-source.svg","link":"https:\/\/emplifi.io\/pt-br\/?attachment_id=10367","alt":"","author":"46","description":"","caption":"","name":"data-source","status":"inherit","uploaded_to":10270,"date":"2025-02-18 04:52:27","modified":"2025-02-18 04:52:27","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":24,"height":24,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/data-source.svg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/data-source.svg","medium-width":300,"medium-height":300,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/data-source.svg","medium_large-width":768,"medium_large-height":768,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/data-source.svg","large-width":1024,"large-height":1024,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/data-source.svg","1536x1536-width":24,"1536x1536-height":24,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/data-source.svg","2048x2048-width":24,"2048x2048-height":24,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/data-source.svg","fullscreen-width":24,"fullscreen-height":24,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/data-source.svg","menu-24x24-width":24,"menu-24x24-height":24,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/data-source.svg","menu-36x36-width":24,"menu-36x36-height":24,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/data-source.svg","menu-48x48-width":24,"menu-48x48-height":24}},"title":"Escalonamentos com contexto completo","text":"As conversas passam de um time para outro com todo o hist\u00f3rico e o contexto do fluxo de trabalho."}]},{"tab_image":{"ID":10368,"id":10368,"title":"advance-reporting","filename":"advance-reporting.jpeg","filesize":40366,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/advance-reporting.jpeg","link":"https:\/\/emplifi.io\/pt-br\/?attachment_id=10368","alt":"","author":"46","description":"","caption":"","name":"advance-reporting","status":"inherit","uploaded_to":10270,"date":"2025-02-18 04:53:04","modified":"2025-02-18 04:53:04","menu_order":0,"mime_type":"image\/jpeg","type":"image","subtype":"jpeg","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":720,"height":720,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/advance-reporting-150x150.jpeg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/advance-reporting-300x300.jpeg","medium-width":300,"medium-height":300,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/advance-reporting.jpeg","medium_large-width":720,"medium_large-height":720,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/advance-reporting.jpeg","large-width":720,"large-height":720,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/advance-reporting.jpeg","1536x1536-width":720,"1536x1536-height":720,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/advance-reporting.jpeg","2048x2048-width":720,"2048x2048-height":720,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/advance-reporting.jpeg","fullscreen-width":720,"fullscreen-height":720,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/advance-reporting-24x24.jpeg","menu-24x24-width":24,"menu-24x24-height":24,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/advance-reporting-36x36.jpeg","menu-36x36-width":36,"menu-36x36-height":36,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/advance-reporting-48x48.jpeg","menu-48x48-width":48,"menu-48x48-height":48}},"tab_name":"Analytics e relat\u00f3rios","tab_headline":"Analytics avan\u00e7ado em tempo real para a opera\u00e7\u00e3o de atendimento social","tab_description":"O Emplifi Unified Analytics conecta o desempenho do atendimento, a opera\u00e7\u00e3o de suporte e as m\u00e9tricas de servi\u00e7o em um \u00fanico ambiente de relat\u00f3rios.","tab_button":{"title":"Agendar demo","url":"https:\/\/emplifi.io\/pt-br\/agende-uma-demo\/","target":""},"blocks":[{"icon":{"ID":10369,"id":10369,"title":"analyze__1_","filename":"analyze__1_.svg","filesize":493,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/analyze__1_.svg","link":"https:\/\/emplifi.io\/pt-br\/?attachment_id=10369","alt":"","author":"46","description":"","caption":"","name":"analyze__1_","status":"inherit","uploaded_to":10270,"date":"2025-02-18 04:53:34","modified":"2025-02-18 04:53:34","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":24,"height":24,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/analyze__1_.svg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/analyze__1_.svg","medium-width":300,"medium-height":300,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/analyze__1_.svg","medium_large-width":768,"medium_large-height":768,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/analyze__1_.svg","large-width":1024,"large-height":1024,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/analyze__1_.svg","1536x1536-width":24,"1536x1536-height":24,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/analyze__1_.svg","2048x2048-width":24,"2048x2048-height":24,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/analyze__1_.svg","fullscreen-width":24,"fullscreen-height":24,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/analyze__1_.svg","menu-24x24-width":24,"menu-24x24-height":24,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/analyze__1_.svg","menu-36x36-width":24,"menu-36x36-height":24,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/analyze__1_.svg","menu-48x48-width":24,"menu-48x48-height":24}},"title":"Dashboards de atendimento em tempo real","text":"CSAT, tempo de tratamento, taxa de desvio e m\u00e9tricas de resposta s\u00e3o atualizados continuamente em toda a opera\u00e7\u00e3o."},{"icon":{"ID":10370,"id":10370,"title":"rocket","filename":"rocket.svg","filesize":1654,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/rocket.svg","link":"https:\/\/emplifi.io\/pt-br\/?attachment_id=10370","alt":"","author":"46","description":"","caption":"","name":"rocket","status":"inherit","uploaded_to":10270,"date":"2025-02-18 04:53:34","modified":"2025-02-18 04:53:34","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":24,"height":24,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/rocket.svg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/rocket.svg","medium-width":300,"medium-height":300,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/rocket.svg","medium_large-width":768,"medium_large-height":768,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/rocket.svg","large-width":1024,"large-height":1024,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/rocket.svg","1536x1536-width":24,"1536x1536-height":24,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/rocket.svg","2048x2048-width":24,"2048x2048-height":24,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/rocket.svg","fullscreen-width":24,"fullscreen-height":24,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/rocket.svg","menu-24x24-width":24,"menu-24x24-height":24,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/rocket.svg","menu-36x36-width":24,"menu-36x36-height":24,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/rocket.svg","menu-48x48-width":24,"menu-48x48-height":24}},"title":"Consultas de analytics com IA","text":"Os times perguntam em linguagem natural pelo Fuel AI e recebem insights, gr\u00e1ficos e resumos de atendimento na hora."},{"icon":{"ID":10371,"id":10371,"title":"multicompare","filename":"multicompare.svg","filesize":973,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/multicompare.svg","link":"https:\/\/emplifi.io\/pt-br\/?attachment_id=10371","alt":"cross-channel attribution","author":"46","description":"","caption":"","name":"multicompare","status":"inherit","uploaded_to":10270,"date":"2025-02-18 04:53:34","modified":"2026-08-13 20:12:12","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":24,"height":24,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/multicompare.svg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/multicompare.svg","medium-width":300,"medium-height":300,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/multicompare.svg","medium_large-width":768,"medium_large-height":768,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/multicompare.svg","large-width":1024,"large-height":1024,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/multicompare.svg","1536x1536-width":24,"1536x1536-height":24,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/multicompare.svg","2048x2048-width":24,"2048x2048-height":24,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/multicompare.svg","fullscreen-width":24,"fullscreen-height":24,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/multicompare.svg","menu-24x24-width":24,"menu-24x24-height":24,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/multicompare.svg","menu-36x36-width":24,"menu-36x36-height":24,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/multicompare.svg","menu-48x48-width":24,"menu-48x48-height":24}},"title":"Atribui\u00e7\u00e3o entre canais","text":"Os resultados de atendimento se conectam diretamente a reten\u00e7\u00e3o, renova\u00e7\u00e3o e valor do cliente ao longo do tempo."},{"icon":{"ID":10372,"id":10372,"title":"like__1_","filename":"like__1_.svg","filesize":1342,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/like__1_.svg","link":"https:\/\/emplifi.io\/pt-br\/?attachment_id=10372","alt":"","author":"46","description":"","caption":"","name":"like__1_","status":"inherit","uploaded_to":10270,"date":"2025-02-18 04:53:35","modified":"2025-02-18 04:53:35","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":24,"height":24,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/like__1_.svg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/like__1_.svg","medium-width":300,"medium-height":300,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/like__1_.svg","medium_large-width":768,"medium_large-height":768,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/like__1_.svg","large-width":1024,"large-height":1024,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/like__1_.svg","1536x1536-width":24,"1536x1536-height":24,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/like__1_.svg","2048x2048-width":24,"2048x2048-height":24,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/like__1_.svg","fullscreen-width":24,"fullscreen-height":24,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/like__1_.svg","menu-24x24-width":24,"menu-24x24-height":24,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/like__1_.svg","menu-36x36-width":24,"menu-36x36-height":24,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/like__1_.svg","menu-48x48-width":24,"menu-48x48-height":24}},"title":"Relat\u00f3rios automatizados","text":"Relat\u00f3rios de atendimento e resumos operacionais chegam automaticamente \u00e0 lideran\u00e7a em uma agenda recorrente."}]}]},"logo_scroller_group":{"show_section":true,"section_subhead":"","section_headline":"Maximize impacto e receita com uma solu\u00e7\u00e3o social completa","section_text":"","use_global_logos":true,"logo_scroller":false},"resource_feed_group":{"show_section":true,"section_subhead":"","section_headline":"Insights da Emplifi","section_text":"<p>Explore nossos blogs e guias mais recentes, feitos para ajudar voc\u00ea a dominar as estrat\u00e9gias de experi\u00eancia do cliente e crescer.<\/p>\n","feed_type":"resources","use_recent_resources":true,"topic_filter":false,"resources":false,"custom_links":false},"page_cta_group":{"show_section":true,"use_global_cta":true,"section_subhead":"","section_headline":"","section_text_left":"","section_text_right":"","section_button":null},"awards_group":{"show_section":true,"use_global_awards_text":true,"section_subhead":"","section_headline":"","section_text":"","use_global_awards":true,"awards":false},"hero_curved_shape_group":{"add_animation":false,"lottie_file":false,"image":{"ID":10271,"id":10271,"title":"hero-social-media-customer-service","filename":"hero-social-media-customer-service.webp","filesize":33382,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/hero-social-media-customer-service.webp","link":"https:\/\/emplifi.io\/pt-br\/?attachment_id=10271","alt":"","author":"46","description":"","caption":"","name":"hero-social-media-customer-service-2","status":"inherit","uploaded_to":10270,"date":"2025-02-17 19:39:07","modified":"2025-02-17 19:39:07","menu_order":0,"mime_type":"image\/webp","type":"image","subtype":"webp","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":848,"height":900,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/hero-social-media-customer-service-150x150.webp","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/hero-social-media-customer-service-283x300.webp","medium-width":283,"medium-height":300,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/hero-social-media-customer-service-768x815.webp","medium_large-width":768,"medium_large-height":815,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/hero-social-media-customer-service.webp","large-width":848,"large-height":900,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/hero-social-media-customer-service.webp","1536x1536-width":848,"1536x1536-height":900,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/hero-social-media-customer-service.webp","2048x2048-width":848,"2048x2048-height":900,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/hero-social-media-customer-service.webp","fullscreen-width":848,"fullscreen-height":900,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/hero-social-media-customer-service-24x24.webp","menu-24x24-width":24,"menu-24x24-height":24,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/hero-social-media-customer-service-34x36.webp","menu-36x36-width":34,"menu-36x36-height":36,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/11\/hero-social-media-customer-service-45x48.webp","menu-48x48-width":45,"menu-48x48-height":48}},"subhead":"Plataforma aut\u00f4noma de atendimento nas redes sociais","headline":"A solu\u00e7\u00e3o de atendimento com IA faz o trabalho pesado por voc\u00ea","text":"<p>Seus clientes n\u00e3o se importam com quantas mensagens chegaram hoje. Eles querem saber se algu\u00e9m respondeu \u00e0 pergunta deles. A plataforma de atendimento com IA da Emplifi responde a todas as perguntas, em todos os canais sociais, em alt\u00edssima velocidade. As conversas que precisam de uma pessoa recebem uma. As demais s\u00e3o resolvidas 24&#215;7, sem pausa para o caf\u00e9. Isso \u00e9 uma experi\u00eancia do cliente melhor. Esse \u00e9 o poder do A-CX.<\/p>\n","button_1":{"title":"Agendar demo","url":"https:\/\/emplifi.io\/pt-br\/agende-uma-demo\/","target":""},"button_2":null,"add_logos":false,"logos_headline":"","logos":false,"video_modal_group":{"add_video":false,"button_text":"","video_type":"youtube","vimeo_embed":"<div style=\"padding:56.25% 0 0 0;position:relative;\"><iframe src=\"https:\/\/player.vimeo.com\/video\/339430037?h=d982fc6177&title=0&byline=0&portrait=0\" style=\"position:absolute;top:0;left:0;width:100%;height:100%;\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture\" allowfullscreen><\/iframe><\/div><script src=\"https:\/\/player.vimeo.com\/api\/player.js\"><\/script>","wistia_embed":"s3lqfi0zn7","youtube_embed":"<iframe width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/GevhhrjhT4s\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>"}},"customer_story_group":{"show_section":true,"section_subhead":"O que dizem nossos clientes","section_headline":"Grandes marcas modernizando o atendimento social com a Emplifi","section_text":"<p>As principais marcas usam a solu\u00e7\u00e3o de atendimento nas redes sociais da Emplifi para melhorar tempos de resposta, automatizar fluxos de suporte e gerenciar intera\u00e7\u00f5es com clientes de forma mais eficiente nos canais sociais e de mensagens.<\/p>\n","section_button":{"title":"Ver todos os cases","url":"https:\/\/emplifi.io\/pt-br\/customers\/","target":""},"customer_story":[18258,18278,14715]},"remove_gtm":false,"faqs_group":{"show_section":true,"section_subhead":"FAQ","section_headline":"Perguntas frequentes","section_text":"","faqs":[{"title":"O que \u00e9 atendimento aut\u00f4nomo ao cliente?","content":"<p>O atendimento aut\u00f4nomo usa fluxos com IA para automatizar triagem, roteamento, desvio e a opera\u00e7\u00e3o de suporte nos canais sociais e de mensagens. A Emplifi combina automa\u00e7\u00e3o inteligente com governan\u00e7a corporativa para que as marcas gerenciem grandes volumes de atendimento social com mais efici\u00eancia.<\/p>\n"},{"title":"Como a Emplifi ajuda a automatizar o atendimento social?","content":"<p>A Emplifi ajuda os times de atendimento a automatizar triagem, roteamento, fluxos de chatbot, gest\u00e3o de casos, escuta social e relat\u00f3rios em uma \u00fanica plataforma conectada. Os fluxos com IA permitem lidar com volumes crescentes de conversas sem aumentar a complexidade operacional.<\/p>\n"},{"title":"Como a Emplifi apoia o atendimento social corporativo?","content":"<p>A Emplifi foi feita para marcas que administram v\u00e1rios times, mercados e canais de suporte. A plataforma combina triagem com IA, gest\u00e3o de casos omnichannel, integra\u00e7\u00f5es com CRM, analytics em tempo real e automa\u00e7\u00e3o de fluxos para manter uma opera\u00e7\u00e3o de suporte consistente em grande escala.<\/p>\n"},{"title":"O que diferencia a Emplifi de outras plataformas de atendimento?","content":"<p>A Emplifi combina atendimento nas redes sociais, triagem com IA, automa\u00e7\u00e3o com chatbot, analytics, escuta social e gest\u00e3o de casos em uma \u00fanica plataforma conectada. As marcas administram fluxos de suporte, relat\u00f3rios e rotas de escalonamento em uma experi\u00eancia unificada, pensada para opera\u00e7\u00f5es corporativas.<\/p>\n<p>Explore nossos blogs e guias mais recentes, feitos para ajudar voc\u00ea a dominar as estrat\u00e9gias de experi\u00eancia do cliente e crescer. Veja mais insights da Emplifi abaixo.<\/p>\n"}],"disclaimer_text":"","add_additional_sections":false,"additional_faq_sections":false}},"_links":{"self":[{"href":"https:\/\/emplifi.io\/pt-br\/wp-json\/wp\/v2\/solutions_posts\/27571","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/emplifi.io\/pt-br\/wp-json\/wp\/v2\/solutions_posts"}],"about":[{"href":"https:\/\/emplifi.io\/pt-br\/wp-json\/wp\/v2\/types\/solutions_posts"}],"author":[{"embeddable":true,"href":"https:\/\/emplifi.io\/pt-br\/wp-json\/wp\/v2\/users\/54"}],"version-history":[{"count":0,"href":"https:\/\/emplifi.io\/pt-br\/wp-json\/wp\/v2\/solutions_posts\/27571\/revisions"}],"wp:attachment":[{"href":"https:\/\/emplifi.io\/pt-br\/wp-json\/wp\/v2\/media?parent=27571"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}