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Access now: The social commerce playbook

This guide serves as a playbook for eCommerce professionals to embrace the new era of social commerce with data-backed insights, actionable...
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How to master customer experience management and grow your brand

Consumer expectations of brands have never been higher, and that means customer experience management has to be at the forefront of every marketer's...
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User-generated content (UGC): Everything you need to know

UGC has become the cornerstone of many social media strategies. But if you have questions, we can definitely help.
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5 benefits of integrating social commerce for mature brands

Getting social commerce right is critical for brands, and unifying UGC, ratings & reviews, and influencer marketing into one platform is one of the...
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4 quick wins to boost Black Friday and Cyber Monday revenue

Learn how to leverage ratings, UGC, social media, and top-tier customer support to boost your eCommerce sales this Black Friday and Cyber Monday.
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How to use your eCommerce tools to reduce returns

Discover how to use your eCommerce tools to minimize returns, boost buyer confidence, and improve overall customer satisfaction with practical...
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Emplifi research shows that positive sentiment provides airlines brands with an opportunity boost social media engagement

Emplifi research shows that travel brands see significant differences in the sentiment of their user interactions across various social channels, and...
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5 ways AI customer service can help you anticipate needs before they arise

AI customer service offers a way to predict and meet consumer needs, sometimes even before they ask. Learn five ways can it help you.
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Why social media is the key to customer engagement

What's the impact of social media on customer engagement and business growth? Learn how social media can help your brand enhance customer loyalty and...
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Why your brand needs a UGC platform

Modern consumers crave authentic content which means you need a way to collect, manage, and share user-generated content (UGC). Let’s explore why a...
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What Is Review Syndication? A Complete Explanation

Review syndication allows customer feedback to circulate between brand and retailer websites, making sure it’s easily visible to all online...
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4 Unique Ways to Showcase Reviews on Your Website (With Examples)

While typical product page reviews are tried and true, you’ll stand out by employing unique methods of showcasing customer sentiment like these.
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5 steps to put your UGC, reviews, and live shopping to work this holiday season

Follow these five steps to get the most out of your user-generated content, customer ratings and reviews, and live shopping capabilities this holiday...
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5 ways to use UGC to boost your bottom line

Explore how user-generated content (UGC) can directly impact your brand's bottom line by enhancing brand authenticity, engagement, and revenue. Learn...
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How to deploy social proof within your marketing strategy

Discover how to effectively integrate social proof into your marketing strategy. Learn about the importance of authenticity, the power of...
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Top 10+ eCommerce stats all marketers need to know in 2024

Today’s savvy digital marketer and eCommerce leaders need to know the latest and greatest stats to guide their strategy. Here are a few that stood...
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Advantages and challenges with four types of UGC

With over half of consumers today looking for content from real people before they buy something, user-generated content (UGC) can play a major role...
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How to strengthen your service strategy with social media

Consumers want to be able to connect with the companies and brands they relate to, and social media allows them to do just that.
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