Emplifi CX Cloud
Emplifi gives you everything a modern enterprise needs to close the CX gap.
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Emplifi CX Cloud
Social Marketing Cloud
Social media analytics
Social listening and intelligence
Social media management
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Social customer care
Content management
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Social Commerce Cloud
Live commerce
ShopStream
Conversational commerce
Social shop synchronization
Social customer care
Analytics, reporting & insights
Service Cloud
Agent empowerment tools
AI chatbots and self-service
Knowledge management
Email automation
Voice of Customer tools
Customer insights and BI
Omnichannel service
Customer success stories
Emplifi is helping global brands and agencies transform marketing, commerce, and care experiences, and achieve business results.
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Customer success stories
Delta Air Lines
$2 million+ saved in support and operations costs
Major League Soccer
61% increase in social media engagement with conversation-first content
Daily Burn
60-minute faster response time to incoming social media messages
Resource center
Your resource center for everything marketing, customer service, and CX
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Resource center
8 live commerce trends you need to know to stay ahead of the curve
What's driving the live commerce boom, and how can your brand take advantage? Let's take a look.
Finding your voice on TikTok: 9 steps to success
Finding your brand's voice on TikTok is crucial to truly connect with your audiences. Here's how to do it.
Grow your audience with one-to-many live video shopping. Meet Emplifi ShopStream.
Live commerce is starting to excite the Retail market, and we’ve been ahead of the game to ensure brands can get the most out of it.
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Emplifi provides brands with insights needed to empathize with customers and amplify the right experiences.
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Social media industry benchmarks and regional insights

Uncover the latest social media marketing trends based on the most recent platform benchmark data from Emplifi. Choose your industry or region to get the key quarterly insights on social media performance. It’s everything you need to know where you stand.

Latest industry benchmarks
These reports are updated quarterly to keep you updated on the most recent trends across countries and industries.
Vital platform data
These reports are based on the data from Facebook and Instagram, and also include a section focused on influencers.
In-depth insights
Access the granular industry and regional insights you need to know exactly how well you're performing in your market.

Benchmarks Hero

Media

Worldwide

Q2 2022

Accommodation

Worldwide

Q2 2022

Airlines

Worldwide

Q2 2022

Alcohol

Worldwide

Q2 2022

Auto

Worldwide

Q2 2022

Beauty

Worldwide

Q2 2022

Beverages

Worldwide

Q2 2022

Ecommerce

Worldwide

Q2 2022

Electronics

Worldwide

Q2 2022

Fashion

Worldwide

Q2 2022

Finance

Worldwide

Q2 2022

Retail

Worldwide

Q2 2022

Telecom

Worldwide

Q2 2022

Travel

Worldwide

Q2 2022

Just some of the awards in our trophy case

Social Marketing Cloud

Award - Social Marketing Cloud (SaaSWorthy: Top 20 Most Popular Software for Social Media Management - Q1 2021)

Market Leader Featured Customers

Service Cloud

Award - Service Cloud (G2: Momentum Leader - Winter 2021)

VoC

Award - Service Cloud (G2: High Performer Enterprise - Winter 2021)

VoC

Award - Service Cloud (G2: High Performer - Winter 2021)

VoC

Award - Service Cloud (American Business Awards - 2020 Steve Winner - Bronze)

Bot

Award - Service Cloud (AI Breakthrough Award - 2020)

Bot

Award - Service Cloud (Frost & Sullivan - 2020 Best Practices Award)

Bot/Agent

Award - Service Cloud (Big Innovation - 2019)

Bot

Award - Service Cloud (Customer Contact Center Technology Award - 2019)

Agent