Boost CSAT with digital self service that empowers customers

Go beyond web-based chatbots and extend your investment to provide digital self-service in flexible, innovative ways, from messenger bots that send recurring notifications, to mobile app bots, all the way to voice-based virtual assistants.

"I was looking for an alternative and interactive way for consumers to self-serve. Emplifi chatbot can answer many of our FAQ’s and provide links to different pages within our website, including links to SmartLabel and even a link to our Blue Diamond Amazon page."

Blue Diamond

Lisa Diehl

Consumer Advocacy Manager

Emplifi resources you might find interesting

12 chatbot benefits that make them a win-win for you and your customers

What makes them so useful — for both them and their customers — when implemented correctly? Here's what you need to know, plus get a useful resource as you explore your next steps.

Bots: The top 3 things you should consider to deliver next-level CX

Digital self-service remains a top CX priority for both customers and brands. So, what should you look for when launching a bot for the first time, or refreshing your bot strategy?

The Total Economic Impact (TEI) of Astute Bot (now Emplifi Bot)

Emplifi commissioned Forrester Consulting to examine the potential return businesses may realize with Astute Bot (now Emplifi Bot). Learn how it helped a retailer achieve 301% ROI, $200K+ in new sales, and higher customer satisfaction.