Emplifi named a leader in The Forrester Wave Social Suites. Access the report.
3.5x increase in social engagements
Boost customer satisfaction scores by 30%
Improve customer loyalty by 30%
80% reduction in handling time
What our clients say
Care
Enhance guest experiences with Emplifi’s customer care and service tools, designed to efficiently manage comments and feedback to boost customer satisfaction.
Unified inbox
Empower your service agents to support and manage customer engagement and cases across all digital touchpoints.
Automation
Streamline every step of your customer care workflow with automation for assignments and case status.
Integrated Chatbot
Emplifi’s digital self service helps reduce case volume, with seamless handovers to agents.
Easy Onboarding
Onboard in days, not months, with Emplifi’s user-friendly solutions that enable easy setup and eliminate the heavy lift for IT.
Publishing and content management
Streamline your restaurant’s content strategy with Emplifi’s AI-powered Publishing and Content Management tools, which offer advanced capabilities for benchmarking and competitive analysis.
Omnichannel Publishing
Schedule posts across seven channels simultaneously, each featuring tailored content and timing.
AI-powered
Leverage generative AI that learns from your brand voice to craft engaging, on-brand social media copy.
Advanced analytics
Measure the effectiveness of your content with detailed analytics that help you refine your strategy and achieve better results.
Link in Bio Management
Drive traffic with auto-updating microsites linked to your social media calendar.
Social listening with crisis management
Stay ahead of potential issues and manage your restaurant’s reputation with Emplifi’s social listening, monitoring, and crisis management solutions.
Monitor brand mentions
Use real-time alerts and sentiment analysis to detect and address potential crises before they escalate.
Real-time alerts
Empower your service agents to support and manage cases across all digital touchpoints.
Engage proactively
Respond to negative feedback and issues with timely, strategic communication to mitigate damage and protect your brand.
Trend analysis
Understand and react to trends in guest feedback and social media discussions to continuously adapt and enhance your restaurant’s offerings.
Voice of the customer
Capture and analyze the voice of the customer with Emplifi’s feedback tools, transforming guest insights into actionable improvements for your restaurant.
Comprehensive collection
Gather feedback from multiple sources, including reviews, surveys, and social media, to get a complete view of guest opinions.
Actionable Insights
Analyze feedback to identify trends, common issues, and areas for improvement, enabling data-driven decision-making.
Real-time analytics
Instant access to guest feedback and sentiment analysis for timely decision-making.
AI Analysis
Easily analyze qualitative and quantitative information about your guest experience.
