Senior Product Manager

About Emplifi

Emplifi’s unified customer engagement platform empowers more than 20,000 of the world’s leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty. 

About our Product Team 

At Emplifi Social Marketing Cloud, our mission is to improve the way how digital marketing (especially the social aspect of it) is done and how consumers engage with companies in 21st century.
We’re building a constantly evolving SaaS platform that helps enterprises around the world make their digital marketing smarter. Breaking silos between teams, improving collaboration, using data to make smarter decisions (what works? what doesn’t? why?) etc. 

Job Summary

The Product Manager’s main objective is to continuously discover customers' most pressing problems and drive the vision and roadmap that will lead to their solutions. You will work directly with our clients as well as many teams internally. You will be the voice of the customer within the company, and you will be expected to become a real expert on our markets and the typical challenges our clients have.
First and foremost, though, you’ll help us discover, build, and ship new products that will then be used by thousands of companies around the world. You’ll also have a lot of fun in the process while growing professionally in a team of 20+ other product innovators.

What You’ll Bring to Us

• You’ve shipped products as a product manager before
  Shipping value is all we are about. And we expect the same from you. As part of the interview process, we’ll be asking about some specific examples of shipped products and the whole journey from their inception through release to success evaluation. Seniority is born in the “battle” with real customer problems, not just learned from the books 🙂.
• Independence and maturity
  We’ll give you access to all resources, materials, and, in general, everything you’ll need. You can also ask our teams (or anybody in our company, really) for help no matter what you need. However, nobody will be holding your hand and micro-managing what you do on a daily basis. We expect that you’ve worked in such a role before and will be asking for some examples.
  You will be expected to fully take over your assigned product value streams in the first three months and start adding value to them yourself (e.g., discovering new problems, preparing a mid-term strategy, working on a specification, etc.).
• Global experience
  Our company is very international and spread around the globe, as is our customer base. We’d love you to come with an open mindset and, ideally, from an environment similar to ours. Previous experience has shown that if that hadn’t been the case, it would have been quite a shock.
• SaaS & Agile Native
  Researching, building, shipping, and measuring SaaS products is very different from building digital products on-premises or managing non-digital products altogether. You should already have been in a SaaS product management role. We also expect you to be accustomed to agile product management/development methods, i.e., iterative improvements, and small steps over big-bang releases.
• English fluency
  Our product teams are very international (same as the entire company), and literally every aspect of our work is done in English. The entire company uses English as the official language, too, so we expect you to be fluent. Ideally, you should have been working in an English-speaking environment before with frequent direct customer conversations. English doesn’t need to be your native language.
  
  Any other language (Spanish, French, Italian, any of the Asian languages,…) is a plus.
• Born communicator
  Product Management is all about listening, synthesizing, analyzing, discussing, describing, explaining, sometimes even “selling” 🙂. For that reason, you must have a true passion when it comes to human2human communication. Especially our customers and sales/marketing colleagues will be your great partners in the problem discovery. This is another key personal trait we’ll be testing during the interview.
• Problem solver 
  The culture in our team is absolute honesty and no bullshit. The expectation is that the problem gets discussed and solved. Processes get improved as we grow and as we discover the needs for improvements. And most importantly, that people don’t wait for “tasks” to be given but they take them and deal with things that have to be done to progress our common mission and improve our platform. We expect you to be exactly like that as well. Not sitting around, waiting for somebody to tell you what exactly to do but to show initiative, help others, deal with problems, and bring solutions.

What would be awesome if you had

• Understanding of the digital marketing ecosystem and processes within
  We do not expect the full knowledge of our business space from anybody coming to our team but if you have it, it will be a significant advantage for the first couple of months.
  
  If you don’t know much about digital marketing - don’t despair. We’ll help you with all the resources we have available in our company to get you up to speed, but be prepared; there’s a lot to learn 🙂.
  
  Over time, you’ll be expected to become a subject matter expert in your specific area.
  
  
• Direct B2B SaaS experience
  B2B product management is very different from B2C or even B2G. Familiarity with B2B will be a big plus.

What You’ll Do Here

• Direct access to customers (and their problems!)
  You will be part of many direct interactions (with customers, sales, internal teams, product peers,..). Your job will be to distill the important pieces of information about problems, form hypotheses, and test it.
• Lots of data available to analyze
  You will also process, review, and interpret large bodies of qualitative and quantitative data on customer usage patterns to uncover new insights to drive new product improvements. You will make data-driven decisions daily using data from tools like Mixpanel, ProductBoard, Google Analytics, Fullstory, Logs, Intercom Salesforce,... And you will master them all.
• Direct responsibility for problem definition, product strategy & roadmap
  There’s no “boss” to dictate what and how exactly should be done 🙂. You will repeat the previous steps again… And again until you find the real value and a true definition of a problem worth solving. We focus on Minimum Valuable Products. You will be responsible for the problem and market definition (Who is it for? Why should we do it? What are the risks? and many others).
• Collaboration with many talented colleagues who are all subject-matter experts
  You will work with many talented colleagues from product and other teams (design, data analysts, engineering, innovation, sales,…) to nail down analysis, business specification, interactive prototypes, product rollout plans, pricing, packaging, and many other things.
• The rest of the product team has your back at all times
  No matter the challenge, you’ll never work on any of the above alone 🙂. We are #oneTeam after all.

What We Offer

• International, fast-paced and rapidly growing environment
• Unlimited Vacation, 3 sick days, community days
• Multisport Card
• VERY flexible work environment (we want to see you from time to time! But remote work is very possible/encouraged)
• Maternity and Parental Benefit
• Chance to work with the world’s biggest brands at the CX tech leader
• Agile and open-minded culture, with high levels of trust and flexibility 
• Opportunity for professional growth and development 
• Possibility to learn new and cutting edge technologies in an environment that encourages new ideas and innovations
• Work in an international environment in our modern offices in Karlín, with our big terrace and our own grill