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Restaurants

Social media marketing for restaurants

Use social to drive more guests, improve operations in both the front and back of house, and uncover opportunities for location-specific improvements.

Top restaurant groups choose Emplifi

  • Mcdonalds
  • Hardee's logo
  • ihop
  • applebees
  • Kimpton Hotels & Restaurants

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3.5x increase in social engagements

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Boost customer satisfaction scores by 30%

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Improve customer loyalty by 30%

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80% reduction in handling time

Care

Enhance guest experiences with Emplifi’s customer care and service tools, designed to efficiently manage comments and feedback to boost customer satisfaction.

Unified inbox

Empower your service agents to support and manage customer engagement and cases across all digital touchpoints.

Automation

Streamline every step of your customer care workflow with automation for assignments and case status.

Integrated Chatbot

Emplifi’s digital self service helps reduce case volume, with seamless handovers to agents.

Easy Onboarding

Onboard in days, not months, with Emplifi’s user-friendly solutions that enable easy setup and eliminate the heavy lift for IT.

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Publishing and content management

Streamline your restaurant’s content strategy with Emplifi’s AI-powered Publishing and Content Management tools, which offer advanced capabilities for benchmarking and competitive analysis.

Omnichannel Publishing

Schedule posts across seven channels simultaneously, each featuring tailored content and timing.

AI-powered

Leverage generative AI that learns from your brand voice to craft engaging, on-brand social media copy.

Advanced analytics

Measure the effectiveness of your content with detailed analytics that help you refine your strategy and achieve better results.

Link in Bio Management

Drive traffic with auto-updating microsites linked to your social media calendar.

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Social listening with crisis management

Stay ahead of potential issues and manage your restaurant’s reputation with Emplifi’s social listening, monitoring, and crisis management solutions.

Monitor brand mentions

Use real-time alerts and sentiment analysis to detect and address potential crises before they escalate.

Real-time alerts

Empower your service agents to support and manage cases across all digital touchpoints.

Engage proactively

Respond to negative feedback and issues with timely, strategic communication to mitigate damage and protect your brand.

Trend analysis

Understand and react to trends in guest feedback and social media discussions to continuously adapt and enhance your restaurant’s offerings.

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Voice of the customer

Capture and analyze the voice of the customer with Emplifi’s feedback tools, transforming guest insights into actionable improvements for your restaurant.

Comprehensive collection

Gather feedback from multiple sources, including reviews, surveys, and social media, to get a complete view of guest opinions.

Actionable Insights

Analyze feedback to identify trends, common issues, and areas for improvement, enabling data-driven decision-making.

Real-time analytics

Instant access to guest feedback and sentiment analysis for timely decision-making.

AI Analysis

Easily analyze qualitative and quantitative information about your guest experience.

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