Coppel

The Coppel team elevated their social media engagement and care with improved communication and efficiency using Emplifi. 

Social media mastery in the Coppel journey with Emplifi

Top image: Freshpet

The pet food company streamlined their processes to deliver more efficient and effective consumer care experiences.    

Freshpet delivers “paw-sitively” efficient Consumer Care experiences for Pet Parents

Emplifi Customer Success Story: G2A

The leading marketplace for video game enthusiasts streamlined the workflow between their social media and customer support teams to improve collaboration and speed up response times.

Breaking down silos: How Emplifi helped G2A improve customer experience

Sportsman's Guide logo

The outdoor sporting good retailer affordably scaled content creation and engaged its customers using the power of UGC.

Sportsman's Guide scales content creation with a successful social media marketing campaign

The Cosmopolitan of Las Vegas logo

The luxury hotel and casino drove 250 million impressions across their different channels using Emplifi-powered UGC.

The Cosmopolitan of Las Vegas drives 250 million impressions with Emplifi

Viz Media logo

The manga and anime powerhouse boosted engagement with their fans through the power of UGC with help from Emplifi. 

How VIZ Media streamlined operations and built a fanbase through UGC

Trollbeads logo

The jewelry company saw double-digit percentage growth in repeat visit rate, average order value (AOV), and time on site with Emplifi-powered UGC.

Trollbeads creates a data-driven content and community strategy with Emplifi

Top image: Seattle Coffee Gear

Seattle Coffee Gear brews up 375% growth in the amount of UGC they collected with Emplifi — along with nearly 40,000 checkout comments.

Seattle Coffee Gear brings value to shoppers with UGC

Sun & Ski Sports logo

The sportswear and equipment retailer nearly doubled time spent on site and increase average order value 26% with UGC and customer reviews. 

Sun & Ski Sports brings community to the forefront with Emplifi

Vitamin Shoppe logo

The brand saw a 152% increase in the number native and syndicated reviews they collected using Emplifi.

The Vitamin Shoppe gets healthy results with Emplifi

Customer Success: Volaris

The low-cost airline improved customer sentiment and their content on their social media channels.

Volaris takes flight with Emplifi: Enhancing customer relations and content strategy

Customer Success: Skyscanner (PTT migration)

The Travel brand effectively managed influencers and user-generated content to showcase its global community.

Skyscanner showcases global community content with Emplifi

Customer Success: Drybar (PTT migration)

Drybar tells its customers' stories by leveraging visual UGC and customer text reviews with Emplifi.

Drybar lets customer stories shine with Emplifi

Customer Success: Radio Flyer (PTT migration)

Learn how Radio Flyer uses Emplifi to drive top results with user-generated content.

Radio Flyer drives a 7x increase in conversion with Emplifi

Customer Success: Gemplers (PTT migration)

Gemplers trusts Emplifi's review syndication capabilities to harness more positive customer feedback.

Gemplers accrues customer proof with Emplifi

Customer Success: MBX (PTT migration)

MBX celebrates its diverse customer base and streamlines community content management with Emplifi.

MBX celebrates a diverse fanbase with UGC

Customer Success: PowerStop (PTT migration)

Learn how PowerStop utilizes community-powered UGC to drive social impressions and conversion.

 PowerStop champions automotive UGC with Emplifi

Customer Success: Bob's Red Mill (PTT migration)

Bob’s Red Mill showcases shopper passion with Emplifi's customer-generated content products.

Bob’s Red Mill showcases shopper passion with Emplifi's customer-generated content products

HYLETE Logo

HYLETE saw double-digit percentage growths in conversions and time on site using UGC and customer ratings and reviews.

HYLETE converts their passionate community into loyal customers

Customer Success: DMC (PTT migration)

Explore how Emplifi helped DMC drive inspiration and engagement, as well as make the most of their highly engaged community.

How DMC is building a thriving community in Textiles

Customer Success: Jones Soda Co (PTT migration)

The premium soda brand boosted their website's engagement and average order value (AOV) using the power of user-generated content.

Jones Soda showcases 20+ years of user-generated content with Emplifi

Farrow & Ball Logo

See how the brand paints customer stories through user-generated content (UGC).

Farrow & Ball paints customer stories through Emplifi UGC

Customer Success: GNC (PTT migration)

GNC lifted their repeat-visit rate by 200% and harnessed over 275,000 native and syndicated reviews.

How GNC harnesses visual and text UGC with Emplifi

NAVY Hair Care logo

The eco-friendly hair care brand leveraged UGC and customer text reviews to boost their website repeat-visit and engagement rates.

NAVY Hair Care highlights customer stories with UGC and text reviews

Customer Success Story: Stanley (PTT migration)

The food and beverage container brand uses Emplifi's review tools and integrations to get more customer feedback, faster.

Stanley increases their volume of reviews by 100% with Emplifi

Sur La Table Logo

The gourmet kitchen retailer easily collects and displays helpful customer content and reviews front-and-center using Emplifi

Sur La Table serves a full menu of customer content with Emplifi

Trupanion Logo

The insurance brand successfully launched a community engagement program with pet influencers using UGC.

Trupanion uses Emplifi to create a community-driven Insurance brand

The Bay logo

The luxury goods and apparel retail easily collected over two million customer reviews and syndicated them across their brand partner websites using Emplifi.

How The Bay collected over 2 million syndicated reviews with Emplifi

CPO logo

See how the online tool retailer doubles their ratings and reviews with Emplifi's open syndication.

CPO doubles their ratings and reviews with Emplifi's open syndication

Kimpton Hotels logo

The hospitality brand leveraged UGC to increase their social media engagement and, ultimately, drive more online bookings.

How Kimpton Hotels increases online bookings and social media engagement

Bensons for Beds logo

The British bed retailer improved AOV by 20% and achieved a customer satisfaction score of 4.7 out of 5 using one-to-one live video shopping.

Bensons for Beds brings the comfortable in-store shopping experience online

Benefit Cosmetics logo

Benefit Cosmetics takes a decentralized approach, leveraging both global and local teams to deliver audience-specific, market-specific content experiences.

How Benefit Cosmetics builds deep relationships with their communities

Penguin Random House Grupo Editorial Logo

One of the leading players in the editorial industry optimized its social media performance and gained insights to drive informed decision-making.

Penguin Random House overcomes performance and customer engagement challenges

Audi logo

The carmaker increased the effectiveness of their advertising campaigns with Voice of Customer insights.

Customer insights drive Audi’s ad campaigns

Mercedes-Benz Logo

Mercedes-Benz elevated the online experience for their website visitors using targeted insights and feedback collected using Emplifi VoC.

Mercedes-Benz puts customers in the driver’s seat for site changes

HP logo

HP supports its customers with a personal touch, regardless of where they shop, with help from Emplifi Live Advisor.

HP connects to everyone, everywhere with HP Live Expert Centre powered by Emplifi Live Advisor

Entel logo

The largest Telecommunications company in Chile increased interactions and views on social media by 49% and 184%, respectively, while reducing their response time by 75%.

Streamlined workflows with Emplifi boost Entel’s social media results

Hardee's logo

The fast-food restaurant chain jumped on a breaking story and grew its follower base generated millions of impressions in the process.

How Hardee’s® used Social Listening to garner new customers

Kyivstar Logo

The Telecommunications operator chose Emplifi to help them provide advice to customers quickly and comprehensively in less than 15 minutes, with no more manual work.

Kyivstar boosts the power of their community management

Banco del Pacifico

The bank was able to increase brand awareness on social media, boost engagement by 1.6K interactions per 1K followers, and become 2.75x more efficient with their promoted posts.

Banco del Pacífico SA cashes in on improved social media strategy

Grupo Petersen Logo

The financial group created a deeper connection with their audience, driving a 23% increase in social media engagement and an 18% boost in positive sentiment.

How Grupo Petersen created a deeper connection with its audience

Currys logo

See how the technology retailer elevated their engagement rates — while achieving high customer satisfaction — using the power of live video.

Currys takes its omnichannel approach to the next level

Switzerland Tourism logo

Switzerland Tourism builds a dedicated online community using a strong regional content strategy backed by powerful benchmarking insights and smooth team collaboration with the Emplifi platform.

Switzerland Tourism finds the key to resonating travel content

Dominos logo

Domino's reduced the handling time of social media cases by 53%, being able to intervene quickly to address any criticism and elevate the brand experience for their customers.

Domino's delivers real-time responses on social media

Delta-625x417

Delta Air Lines saved over $2 million by centralizing their flight attendant support efforts with the Emplifi Service Cloud.

Delta Air Lines successfully pilots new support technology

Organix logo

Learn how the UK's No. 1 baby finger-food brand created an impactful influencer marketing mix to drive success during the lockdown.

Organix drives smart influencer marketing strategies for their biggest fans: families

petlove logo

Petlove leverages Emplifi to help power their social media content strategy that has contributed to boosts of 159% in brand mentions and 167% in total comments on their profiles.

Emplifi helps Petlove reach full pet-tential on social media

Bush Brothers & Company Logo

The company gained a complete view of the customer and cut the time spent on manual issue resolutions and goodwill fulfillment by half.

Bush Brothers & Company® No Longer "Slow Cooks" its response times with Emplifi’s customer service solutions

THL-625x417

THL used Emplifi’s unified platform to centralize their social media efforts and insights, and deliver the most engaging content to their audiences.

The Finnish Institute of Health and Welfare Connects with its Citizens on Multiple Channels

Bath-and-Body-Works-625x417

Bath & Body Works Arabia used the Emplifi Social Marketing Cloud to boost engagement 11x during a summer campaign, contributing to a 50% increase in sales in the first four days.

Bath & Body Works Arabia - The modern customer experience: Infinite, empathetic, frictionless

Wed2B-625x417

Wed2B leveraged Emplifi’s integrated solution and automation to easily produce, publish, and monitor engaging content and manage their community, all in one place.

Wed2B says "I do" to Emplifi

Paris Saint-Germain PSG logo

See how the professional football club increased video views, boosted engagement, and grew their fan base to over 25.4 million on TikTok.

Paris Saint-Germain: utilizing TikTok to grow a football fan base of 25.4 million

McDonald's and Ethos Logos

McDonald's KSA and their agency Ethos Interactive put their community first, achieving 61% better response rates and answered 42% more customer questions in under 10 minutes.

McDonald’s KSA with agency Ethos Interactive put their community first

Liberty Bank loog 625x417

Liberty Bank turns to Emplifi Social Marketing Cloud for powerful tools to make data-driven and customer-centric decisions.

Liberty Bank invests in the customer experience

Land O'Lakes Logo

Land O’Lakes Dairy Foods leveraged Emplifi to help them engage consumers via Facebook Live.

Land O’Lakes takes a bite into live streaming with Emplifi Social Engage

Kapten & Son logo

See how one of the leading lifestyle accessory brands reached new audiences on TikTok by staying on top of the latest trends and adapting the tone of their content.

Kapten & Son achieves organic social media success with an all-in-one social media management solution

Famous Brands International logo

By streamlining their customer case management, Famous Brands International reduced the amount of time and resources needed by 75%.

Famous Brands International finds sweet success with Emplifi's case management CRM

Dogs Trust logo

Dogs Trust gets the most from their resources and can more easily keep up and engage with their dedicated followers, and deliver high-quality social care.

Emplifi helps Dogs Trust deliver advice and support to dog owners online

Dine Brands Global logo

Dine Brands serves up better customer care experiences for guests with social CX solutions from Emplifi.

Dine Brands serves up a better social care experience for guests

Department of Culture and Tourism – Abu Dhabi

See how DCT Abu Dhabi used Emplifi to help power their paid and organic content to earn 1.9M Likes on TikTok for Abu Dhabi’s hidden gems.

DCT Abu Dhabi: Utilizing paid and organic content to earn 1.9M Likes for Abu Dhabi’s hidden gems

Arizona Cardinals logo

The football team used Emplifi to cut through the noise on social media and increased interaction with their content by 15%.

The Arizona Cardinals score a touchdown with their social media content 

Shopee logo

One of the leading e-commerce platforms in Southeast Asia drove outstanding results and hit their main KPIs with Emplifi Social Marketing Cloud.

How Shopee transformed campaign management to drive results

Oxford logo

Oxford Properties Group increased social media engagement and reach with the help of Emplifi's analytics and performance dashboards.

Oxford Properties Group defines the future of retail malls with all eyes on social

Miele logo

Miele amplifies its global social media strategy and builds knowledge about their community with Emplifi Social Marketing Cloud.

Miele amplifies its global social media strategy with Emplifi

SUNSTAR logo

Sunstar partners up with Emplifi to produce high-quality content and transform the GUM brand into an oral care “Lovemark” for consumers.

The GUM® brand differentiates as a fresh voice in oral care

The Cheesecake Factory logo

The Cheesecake Factory uses Emplifi to empower Guest Service agents to deliver personalized guest experiences.

The Cheesecake Factory slices handling time by 20% with Emplifi Agent

Toyota logo

Toyota Astra Motor brought their different teams' activities under one roof, empowering collaboration and helping streamline how they manage their social media presence and govern their content strategy.

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