Our customer success stories

Major League Soccer

Major League Soccer drove a 61% increase in social media engagement with conversation-first content using insights provided by the Emplifi Social Marketing Cloud.

Daily Burn

Daily Burn decreased response times to incoming questions (60 minutes) and direct messages (-98%) with automated solutions powered by Emplifi.

Mercedes-Benz

Mercedes-Benz elevated the online experience for their website visitors using targeted insights and feedback collected using Emplifi VoC.

UFC

UFC tuned into the needs of their audiences to deliver engaging content during the pandemic by leveraging Emplifi insights.

Land O’Lakes

Land O’Lakes Dairy Foods leveraged Emplifi to help them engage consumers via Facebook Live.

Bath & Body Works Arabia

Bath & Body Works Arabia used the Emplifi Social Marketing Cloud to boost engagement 11x during a summer campaign, contributing to a 50% increase in sales in the first four days.

UCHealth

The Healthcare system uses Emplifi to help them create an online community to spread care and education, as well as connect with customers and competitors during the pandemic to put patients first.

Vivo

Learn how the technology and consumer electronics company saw a 644% increase in the Average Number of Interactions per Post after using Emplifi.

The Body Shop

See how The Body Shop uses data and the Emplifi platform to measure and amplify advocate voices in the community.

Paris Saint-Germain (PSG)

See how the professional football club increased video views, boosted engagement, and grew their fan base to over 25.4 million on TikTok.

Abu Dhabi Department of Culture and Tourism

See how our client used Emplifi to help power their paid and organic content to earn 1.9M Likes on TikTok for Abu Dhabi’s hidden gems.

Kapten & Son

See how one of the leading lifestyle accessory brands reached new audiences on TikTok by staying on top of the latest trends and adapting the tone of their content.

G2 Esports

The global Esports organization leveraged Emplifi's integration with KAWO to access key audience insights to better engage their fans worldwide.

HP

HP supports its customers with a personal touch, regardless of where they shop, with help from Emplifi Live Advisor.

Marks and Spencer

The high street brand partners with Emplifi to provide live video shopping experiences that deliver personalized customer experiences.

Arizona Cardinals

The football team used Emplifi Social Marketing Cloud to cut through the noise on social media and increased interaction with their content by 15%.

McDonald’s KSA

McDonald's KSA and their agency Ethos Interactive put their community first, achieving 61% better response rates and answered 42% more customer questions in under 10 minutes.

Abu Dhabi Department of Culture and Tourism

Learn how the Abu Dhabi Department of Culture and Tourism experienced growth during uncertain times, while seeing up to 86% lower promotion costs on social media.

Dine Brands Global

Dine Brands serves up better customer care experiences for guests with social CX solutions from Emplifi.

Domino's

Domino's improved the efficiency of their contact center, reducing the handling time of social media cases by 53%, being able to intervene quickly to address any criticism, and elevating the brand experience for their customers.

Benefit Cosmetics

Benefit Cosmetics takes a decentralized approach, leveraging both global and local teams to deliver audience-specific, market-specific content experiences.

Blue Diamond

Blue Diamond's self-service chatbot is enabling consumers to get correct answers with over 90% accuracy, simplifying the customer journey.

B&G Foods

B&G Foods finds giant success with faster response time and reduced call abandonment rate with Emplifi's CX solutions.

Avon

Avon optimized engagement on their social media channels and optimized content performance during their sponsorship of a major reality TV show.

The Cheesecake Factory

Emplifi Agent, Emplifi's case management solution, empowers Guest Service agents to deliver personalized guest experiences.

Bays English Muffins

Learn how Bays English Muffin found the perfect blend of artistic vision and deep data analysis to shape an unbeatable content strategy.

Organix

Learn how the UK's No. 1 baby finger-food brand created an impactful influencer marketing mix to drive success during the lockdown.

GUM

Sunstar partners up with Emplifi Social Marketing Cloud to produce high-quality content and transform the GUM brand into an oral care “Lovemark” for consumers.

Shopee

A leading e-commerce platform in Southeast Asia has managed to drive outstanding results and hit their main KPIs with Emplifi Social Marketing Cloud.

ASUS

Read how ASUS partnered with Emplifi to coordinate 145 team members across 20 markets with 1 comprehensive platform.

Mercy Ships

Mercy Ships achieved a triple-digit percentage growth in content impressions, engagement rate, and community size by easily aligning their global social team using Emplifi Social Marketing Cloud.

Banco del Pacífico SA

See how the bank was able to increase brand awareness on social media, boost engagement by 1.6K interactions per 1K followers, and become 2.75x more efficient with their promoted posts.

Uniper & add2

See how the energy provider executed a global communications program and streamlined social media content management and approvals with Emplifi.

Ferrara

Ferrara saw triple-digit percentage boost in interactions, engagement rate, and content impressions using insights from the Emplifi Social Marketing Cloud.

Wed2B

Wed2B leveraged Emplifi’s integrated solution and automation to easily produce, publish, and monitor engaging content and manage their community, all in one place.

Dogs Trust

Dogs Trust gets the most from their resources and can more easily keep up and engage with their dedicated followers, and deliver high-quality social care.

Meetic

Meetic simplified community management on social media by bringing together key teams together in one platform, including customer service, community managers, agencies, marketing teams, and freelancers.

Famous Brands International

By streamlining their customer case management, Famous Brands International reduced the amount of time and resources needed by 75%.

The Finnish Institute for Health and Welfare (THL)

THL used Emplifi’s unified platform to centralize their social media efforts and insights, and deliver the most engaging content to their audiences.

Toyota Astra Motor

With Emplifi, Toyota Astra Motor empowered collaboration across their different teams' activities by bringing everything under one roof, like managing their social media presence and governing their content strategy.

Viñedos La Redonda

See how the winery achieved 3.5x greater average interactions per 1K fans than other brands in the Alcohol industry in Mexico, and a 600% increase in orders during National Wine Month compared to the monthly average.

Switzerland Tourism

Switzerland Tourism builds a dedicated online community using a strong regional content strategy backed by powerful benchmarking insights and smooth team collaboration with the Emplifi platform.

Miele

Miele amplifies its global social media strategy and builds knowledge about their community with Emplifi Social Marketing Cloud.

Tune Talk

Tune Talk is increasing positive sentiment by 20% and building brand love with Emplifi Social Marketing Cloud.

Liberty Bank

Liberty Bank turns to Emplifi Social Marketing Cloud for powerful tools to make data-driven and customer-centric decisions.

Oxford Properties Group

Oxford Properties Group increased social media engagement and reach with the help of Emplifi's analytics and performance dashboards.

VMLY&R Agency

The agency uses holistic data and insights from Emplifi to help them grow and keep client relationships and make strategic decisions quicker that drive business results.

PT. MicroAd BLADE Indonesia

MicroAd BLADE Indonesia experiments with new tactics on social media thanks to comprehensive insights from Emplifi.

IDEOWORKS.id

Using Emplifi's social media analytics tools, IDEOWORKS.id can quickly make sense of their clients' social media data points to identify opportunities, and turn these insights into action.

Petlove

Petlove leverages Emplifi to help power their social media content strategy that has contributed to boosts of 159% in brand mentions and 167% in total comments on their profiles.

TaskForce

TaskForce uses Emplifi to create impactful cause-marketing social media content for their clients that has driven 12.3 billion impressions and a 140% increase in engagement.

Knight Frank

Knight Frank, one of the world's leading independent real estate consultancies, more easily defines its audience segments and drives their social media campaigns with key insights, trends, analytics from Emplifi.

PLDT and Smart

By calling on Emplifi, PLDT and Smart increased their teams' efficiency and agility by centralizing social media analytics, publishing, and scheduling in one platform.

CONTENTS

CONTENTS grew their client's fanbase on Instagram by 30% and powered a successful social media campaign using insights from Emplifi.

Just some of the awards in our trophy case

Social Marketing Cloud
Award - Social Marketing Cloud (G2: Leader Winter 2021)
Award - Social Marketing Cloud (G2: Leader Mid-Market - Winter 2021)
Award - Social Marketing Cloud (G2: Leader Enterprise - Winter 2021)
Award - Social Marketing Cloud (G2: Leader Asia-Pacific - Winter 2021)
Award - Social Marketing Cloud (SaaSWorthy: Top 20 Most Popular Software for Social Media Management - Q1 2021)

Market Leader Featured Customers

Service Cloud
Award - Service Cloud (G2: Momentum Leader - Winter 2021)

VoC

Award - Service Cloud (G2: High Performer Enterprise - Winter 2021)

VoC

Award - Service Cloud (G2: High Performer - Winter 2021)

VoC

Award - Service Cloud (American Business Awards - 2020 Steve Winner - Bronze)

Bot

Award - Service Cloud (AI Breakthrough Award - 2020)

Bot

Award - Service Cloud (Frost & Sullivan - 2020 Best Practices Award)

Bot/Agent

Award - Service Cloud (Big Innovation - 2019)

Bot

Award - Service Cloud (Customer Contact Center Technology Award - 2019)

Agent