Are you ready for social commerce?

Next-gen shoppers are turning to social media to buy. Expand your reach and revenue with Emplifi’s next-gen solution.

Helping 7,000+ brands close the customer experience gap

One platform. Infinite powerful experiences across the customer journey.

Social Marketing Cloud


Social Commerce Cloud


Service Cloud


Why Emplifi? By the numbers.


years at the forefront of CX and social media.


monthly interactions Emplifi helps brands handle on social media.


social media profiles monitored to power brands’ social strategy.


daily VoC data points analyzed to power CX action.

Customer experience solutions that deliver results
$2 million+ saved in support and operations costs
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61% increase in social media engagement with conversation-first content
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60-minute faster response time to incoming social media messages
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Experienced time savings totaling 145 working days per year.
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The latest news and insights from Emplifi
Paid Social Soars 25% in Q4 According to New Emplifi Report
In Q4 2021, global ad spend was higher than at any point over the past year, seeing a 25% increase over Q3 2021. Read the press release for more details.
[White Paper] Bridging the Gap Between the Experience Customers Want and the Experience You Provide
A notable gap exists between the experience companies believe they provide, and how their customers actually view that experience. In this IDC White Paper, sponsored by Emplifi, learn more about the CX gap brands face today, the barriers creating this gap, and how to overcome them.
Emplifi Names Todd McCaslin Chief Technology Officer
McCaslin brings a proven track record building and leading global SaaS technology teams, defining best-in-class technology strategies and driving fast-paced innovation.
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See how Emplifi can empower your business to elevate the customer experience