Customer Experience & Social Media Marketing Software

Emplifi CX Cloud
Emplifi gives you everything a modern enterprise needs to close the CX gap.
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Emplifi CX Cloud
Social Marketing Cloud
Social media analytics
Social listening and intelligence
Social media management
Community management
Social customer care
Content management
Scheduling and publishing
Influencer marketing
Pricing
Social Commerce Cloud
Live Advisor
ShopStream
Conversational commerce
Social shop synchronization
Social customer care
Analytics, reporting & insights
Service Cloud
Agent empowerment tools
AI chatbots and self-service
Knowledge management
Email automation
Voice of Customer tools
Customer insights and BI
Omnichannel service
Customer success stories
Emplifi is helping global brands and agencies transform marketing, commerce, and care experiences, and achieve business results.
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Customer success stories
Delta Air Lines
$2 million+ saved in support and operations costs
Major League Soccer
61% increase in social media engagement with conversation-first content
Daily Burn
60-minute faster response time to incoming social media messages
Resource center
Your resource center for everything marketing, customer service, and CX
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Resource center
Emplifi CX Index
Get powerful insights to fuel your social media marketing and care strategies.
Emplifi Webinars
Get the latest insights on social media marketing, social commerce, live commerce, and CX, straight from the experts.
The buyer's guide to live video shopping solutions
Get everything you need to find the right live video shopping solution for your needs.
About us
Emplifi provides brands with insights needed to empathize with customers and amplify the right experiences.
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Helping 7,000+ brands close the customer experience gap

One platform. Infinite powerful experiences across the customer journey.

Social Marketing Cloud

Social Commerce Cloud

Service Cloud

Why Emplifi? By the numbers

25⁺

years at the forefront of CX and social media.

1B⁺

monthly interactions Emplifi helps brands handle on social media.

28M⁺

social media profiles monitored to power brands’ social strategy.

138M⁺

daily VoC data points analyzed to power CX action.

Customer experience solutions that deliver results

$2 million+ saved in support and operations costs

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61% increase in social media engagement with conversation-first content

Read the full story >

60-minute faster response time to incoming social media messages

Read the full story >

Experienced time savings totaling 145 working days per year.

Read the full story >

The latest news and insights from Emplifi

Emplifi Integrates Snapchat for Improved Analytics and Marketing Measurement

Brands will be able to use Emplifi’s Social Marketing Cloud to measure and manage organic performance on Snapchat.

Emplifi Launches AI Composer Using OpenAI’s GPT-3 Framework to Generate Ready-to-Publish Social Media Copy for Businesses

Brands increase operational efficiency, productivity and workforce optimization by leveraging OpenAI’s GPT-3 language and learning models for automatic social media content generation.

Economic Uncertainty Rising, 83% of Marketing Leaders to Prioritize Investments in Operational Efficiency and Hiring in 2023

Meeting ever-changing customer demands has become the number one challenge for marketers as they need to adapt to new channels, technology, and gather the right data that can facilitate actionable insights.