2026 Gartner® Magic Quadrant™

Emplifi named a Leader in the 2026 Gartner® Magic Quadrant™ for Social Media Management and Listening

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Emplifi named a Leader in the 2026 Gartner® Magic Quadrant™ for Social Media Management and Listening Get the Report

AI-powered social media management platform

Emplifi makes teams of 5 run like 50 — for enterprise brands that publish, sell, and serve customers on social.

Connecting the three is what we call Autonomous Customer Experience (A-CX).

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Social Media Management

Use the latest AI technology to power & govern your social at scale

Publish, promote, and engage with consumers with autonomous agents that do the leg work so you can focus on strategy and growth.

Autonomous CX

What is Emplifi?

Emplifi is the AI-powered social media management platform trusted by 22,000 enterprise brands to publish content, listen to the voice of the customer, sell products, and resolve customer care cases autonomously. Our three best-in-class solutions share one unified intelligence layer to supercharge your brand’s growth.

SOCIAL MARKETING

Run every part of your social publishing, scheduling and listening from one place

Jump to marketing

Social media commerce solution from Emplifi

SOCIAL COMMERCE

Turn user-generated content into orders, while leveraging Ratings & Reviews

Jump to commerce

SOCIAL CARE

Reply faster and catch problems early with one unified inbox for DMs, comments, and mentions

Jump to care

Our Solutions

Find the service you need

Social Marketing

Run everything from global social media publishing, dynamic scheduling, to analytics in one place. Create new on-brand content, schedule posts at the perfect time, and manage your approval workflows. With automated UTMs & tagging, every social post is traceable and sorted automatically.

Publish to every major social channel

Use AI to draft, schedule, and optimize posts

Listen with top-notch social intelligence

Hear TikTok, Reddit, and every digital comment everywhere at once

Engage your audience everywhere

Track sentiment, generate on-brand reply suggestions

Social Commerce

Boost sales by giving your consumers reviews they trust and shoppable content where they’re already scrolling. Emplifi automatically grabs the best photos and videos about your product, then drops them directly onto your product pages so consumers can shop them right there. We do the work of 5 eCommerce tools, so you only need one.

Automatic product tagging drives revenue

AI-assisted visual search matches customer photos to specific SKUs, then makes them shoppable

Ratings & Reviews close the sale

Syndicate reviews across a 600+ retailer network

Live Advisor

Connect shoppers with product experts via live video

Emplifi social media customer care interface

Social Care

See every DM, comment, and review in one inbox, then turn each conversation into a CRM case instantly without copy-pasting. It’s the fastest way to give every customer a real response, right where they’re already talking to you.

One inbox handles every social and messaging channel

Respond to DMs, comments and reviews from the same spot

Support at the speed of social

Resolve issues immediately, before they escalate

Connect your CRM

Turn any conversation into a case instantly

Unlock new possibilities with Fuel AI, our agentic intelligence layer

Learn more

Emplifi powers business outcomes

Use AI powered best practices from more than 22,000 brands

Leaders like you turn views into revenue, turn first time customers into loyalists, & turn thrill seekers into the biggest fans using Autonomous CX.

Retail & eCommerce

Travel & Hospitality

Consumer Package Goods

Restaurants

Sports

Media & Entertainment

Agencies

Retail & eCommerce

45%

Reduction in response times

Salomon

Streamlined social interactions and customer service

150%

Increase in total reviews collected

Vitamin Shoppe

Boosted social proof with expanded review collection

27%

Conversion rate from UGC gallery

Carhartt

Increased customer trust, engagement, and brand identity

Learn more about solutions for retail & eCommerce

Travel & Hospitality

$2M+

Savings across three years

Delta

Evolved guest services ticketing system to boost cost savings

150%

Increase in audience engagement

TUI fly Belgium

Slashed cost per engagement by 81% while creating efficiencies

250M

Impressions from a single UGC campaign

The Cosmopolitan of Las Vegas

Sparked a 42% lift in engagement through curated UGC

Learn more about solutions for travel & hospitality

Consumer Package Goods

$10K

Saved annually

Boston Beer

Saved $10k annually and reduced time spent on manual refunds by 90%

100%

Increase in monitored TikTok engagement

Crayola

Enhanced trend detection and social media insights on TikTok

100+

Hours saved with automatation

Jägermeister

Merged 150+ accounts to drive consistent digital growth

Learn more about solutions for CPG

Restaurants

80%

Reduction in average handling time

Dine Brands

Enhanced guest experience and advocacy with 10,000+ reviews

8M+

Impressions on X

Hardee's

Discovered significant brand opportunity via social listening

128%

Increase in social media volume

Domino's

Turned social conversations into a real-time marketing engine

Learn more about solutions for restaurants

Sports

21%

YoY increase in social media video views

UFC

Reached 26 billion social video views to deepen fan engagement

40M+

Global fans across social channels

G2 Esports

Centralized engagement and insights across 10 platforms

90%

Reduction in manual reporting

Arizona Cardinals

Saved over 500 hours annually for social media team

Learn more about solutions for sports

Media & Entertainment

59%

Increase in social post engagement

Penguin Random House

Grew community by 6.24% via improved social media insights

28%

Engagement rate on UGC gallery

VIZ Media

Boosted fan engagement with 50,000 new pieces of UGC

90%

Video view reach to non-followers

Nukta

Deployed unified analytics to increase brand credibility

Learn more about solutions for media & entertainment

Agencies

40%

Increase in client social engagement

digitalfarm

Boosted productivity and client satisfaction with new tools

80%

Reduction in reporting time

Cheil Chile + Samsung

Achieved 5% growth in audience with unified social platform

15+

Dedicated client suites fully customized

Xplace

Saved 45+ hours weekly while empowering clients autonomy

Learn more about solutions for marketing agencies

Analyst Recognition

Named a Leader. Twice.

Recognized as a Leader by both Gartner and Forrester

Gartner® Magic Quadrant™ • 2026

Emplifi named a Leader by Gartner® for Social Media Management and Listening

Gartner® Magic Quadrant™ Leader

Gartner recognized Emplifi as a Leader in 2026 for bringing every part of the social customer experience under one roof, powered by AI that connects it all to real business outcomes.

Gartner Report

Emplifi is a Leader in the 2026 Gartner® Magic Quadrant™

Forrester Wave™: Social Suites • Q4 2024

Emplifi is named a Leader and a Customer Favorite in The Forrester Wave™: Social Suites, Q4 2024

Leader & Customer Favorite

Emplifi received the highest score possible in the customer service criterion and was named a Customer Favorite in this evaluation for its ease of use and excellent customer service.

Forrester Report

Emplifi named a Leader and Customer Favorite in The Forrester Wave™: Social Suites

Pricing, Integrations and Security

PRICING

Pricing built around your real volume

Quotes flex with audience size, interaction volume, and content scale, not seat count. AI is your secret weapon, and users are unlimited.

Get pricing

INTEGRATIONS

Keep Salesforce and your service data close

Emplifi Care supports two-way Salesforce Service Cloud case sync. Zendesk, Microsoft Dynamics, SAP, Shopify, and major social and retail channels are supported too.

Ask about integrations

SECURITY

Enterprise controls are built into the platform

SOC 2 Type II, SOC 1 Type II, and ISO 27001:2022 sit alongside PII redaction, audit trails, role-based permissions, and data residency controls.

Visit the Trust Center

Ready to fuel your teams with A-CX?

Discover what Emplifi can do for you. We turn small teams into large ones, and large teams into well oiled machines, but either way, we offer the rocket ship, you just need to jump on.

What can you expect?

A live walkthrough of Emplifi Fuel tailored to your specific social marketing, commerce, and care needs
A benchmark of how your brand performs against peers in your industry
A partner who understands your business, and 22,000 others
A concrete action plan to go from disjointed teams to A-CX

Get a demo