Unlock your full potential on TikTok for Business

Power your TikTok strategy and boost engagement with Emplifi's deep social media analytics tools.

Helping 7,000+ brands close the customer experience gap

One platform. Infinite powerful experiences across the customer journey.

Social Marketing Cloud

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Social Commerce Cloud

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Service Cloud

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Why Emplifi? By the numbers.

25+

years at the forefront of CX and social media.

1B+

monthly interactions Emplifi helps brands handle on social media.

28M+

social media profiles monitored to power brands’ social strategy.

138M+

daily VoC data points analyzed to power CX action.

Customer experience solutions that deliver results
$2 million+ saved in support and operations costs
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61% increase in social media engagement with conversation-first content
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60-minute faster response time to incoming social media messages
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Experienced time savings totaling 145 working days per year.
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The latest news and insights from Emplifi
Emplifi Becomes TikTok Marketing Partner to Help Brands Unleash Power of Video
Brands can now use Emplifi’s Social Marketing Cloud to manage, measure, and create exciting video content for their TikTok audiences.
Canadian RV Manufacturer Pleasure-Way Leverages Emplifi’s Live Commerce to Promote Their Luxury Vehicles
With Pleasure-Way Go Live Showroom, customers can get expert advice and one-to-one video tours without leaving the comfort of their home.
Emplifi Report: Social Media Ad Spend Up 21% Year-to-Year, But Engagement is Flat
Instagram leads in user engagement and customer care, while Facebook continues to lag. Read the full press release to learn more.
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See how Emplifi can empower your business to elevate the customer experience

Just some of the awards in our trophy case

Social Marketing Cloud (Socialbakers)
Award - Social Marketing Cloud (G2: Leader Winter 2021)
Award - Social Marketing Cloud (G2: Leader Mid-Market - Winter 2021)
Award - Social Marketing Cloud (G2: Leader Enterprise - Winter 2021)
Award - Social Marketing Cloud (G2: Leader Asia-Pacific - Winter 2021)
Award - Social Marketing Cloud (SaaSWorthy: Top 20 Most Popular Software for Social Media Management - Q1 2021)

Market Leader Featured Customers

Service Cloud
Award - Service Cloud (G2: Momentum Leader - Winter 2021)

VoC

Award - Service Cloud (G2: High Performer Enterprise - Winter 2021)

VoC

Award - Service Cloud (G2: High Performer - Winter 2021)

VoC

Award - Service Cloud (American Business Awards - 2020 Steve Winner - Bronze)

Bot

Award - Service Cloud (AI Breakthrough Award - 2020)

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Award - Service Cloud (Frost & Sullivan - 2020 Best Practices Award)

Bot/Agent

Award - Service Cloud (Big Innovation - 2019)

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Award - Service Cloud (Customer Contact Center Technology Award - 2019)

Agent