Solutions for teams
Social Marketing
20,000 brands use Emplifi to power their social media marketing
Social Commerce
Achieve 4x the revenue in half the time
Social Customer Care
Meet the customer in their channel of choice
Service & Agent Case Management
Customizable consumer service
Product Modules
Comprehensive insight on social media analytics
Unified Analytics
AI-driven social content publisher
Publisher
Strengthen customer relationships
Community
Integrated social listening
Listening
Influencers
UGC
Care
Chatbot
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Agent
Emplifi Fuel
The only autonomous customer experience platform
Learn more about Emplifi's autonomous cx platform Autonomous CX Platform
Customer Success Stories
All stories
Benefit Cosmetics
The beauty brand’s audience-first approach to content
Toyota
Driving customer engagement with deep insights
Kimpton Hotels
Why UGC is a critical part of their guest experience
Stanley
How the iconic brand increased product reviews and engagement
Freshpet
Streamlining customer interactions across channels
Hardee’s
Using social listening to capitalize on trending moments
Bath & Body Works
How the retailer is growing their community
Aeromexico
How the airline became one of the most loved travel brands on social
Industries
Retail & eCommerce
Travel & Hospitality
Consumer Packaged Goods
Restaurants
Sports
Media & Entertainment
Higher Education
Agencies
Outpace your competition
We’re recognized as a market leader in innovation and for our drive to give brands all the tools they need.
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Insights
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Your resource center for everything social marketing, commerce and care
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Trending insights
Report: The state of social media marketing 2026
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Company Information
About Emplifi
Emplifi provides brands with insights needed to empathize with customers and amplify the right experiences.
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Your source for security, privacy, and platform transparency.
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Autonomous CX: Fuel Your Social Marketing, Digital Commerce & Consumer Service

Emplifi Fuel is the only Autonomous CX (A-CX) platform on the market that makes teams of 5 feel like 50.  Fuel brings scale, speed, and a radically improved customer experience with AI-powered orchestration.

Get a demo
Autonomous Customer Experience

Use the latest AI technology to power & govern your social at scale

Publish, promote, and engage with consumers with autonomous agents that do the leg work so you can focus on strategy and growth.

A-CX for social marketing
Scale social media marketing with AI

Let Emplifi Content Orchestrator publish, measure, and manage content across every channel while you focus on strategy & branding.

A-CX for social commerce
Turn social content into measurable revenue

Discover user generated content from real customers, automate rights approvals, & create shoppable content for increased revenue.

A-CX for consumer care
Discover and resolve cases at breakneck speed

Use Emplifi's Service Orchestrator to discover, route, and craft automated replies while the service team governs the results.

Coloring outside the lines: How Crayola turned social buzz into real-time insights
Brittany Mehalick Social Media Engagement and Trends Manager at Crayola
Crayola Full body
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How Freshpet scaled pet parent care without losing the human touch
Lisa Diehl Senior Director of Consumer Care, Freshpet
Lisa Dihel, Freshpet
Arizona Cardinals reduce reporting time by 90% and increase social interactions 15%
Zach Galia Director of Digital Content, Arizona Cardinals
Zach Galia, Arizona Cardinals
How digitalfarm increased client social media engagement by 30%
Karen Libao Senior Social Media Manager Team Lead, Digitalfarm
Karen Libao, Digitalfarm
A-CX powers business outcomes

Use AI powered best practices from more than 22,000 brands

Leaders like you turn views into revenue, turn first time customers into loyalists, & turn thrill seekers into the biggest fans using Autonomous CX.

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Retail & eCommerce
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Travel & Hospitality
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Consumer Package Goods
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Restaurants
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Sports
Media & Entertainment
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Agencies
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Retail & eCommerce
45%
Reduction in response times
Salomon
Streamlined social interactions and customer service
150%
Increase in total reviews collected
Vitamin Shoppe
Boosted social proof with expanded review collection
27%
Conversion rate from UGC gallery
Carhartt
Increased customer trust, engagement, and brand identity
Learn more about solutions for retail & eCommerce
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Travel & Hospitality
$2M+
Savings across three years
Delta
Evolved guest services ticketing system to boost cost savings
150%
Increase in audience engagement
TUI fly Belgium
Slashed cost per engagement by 81% while creating efficiencies
250M
Impressions from a single UGC campaign
The Cosmopolitan of Las Vegas
Sparked a 42% lift in engagement through curated UGC
Learn more about solutions for travel & hospitality
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Consumer Package Goods
$10K
Saved annually
Boston Beer
Saved $10k annually and reduced time spent on manual refunds by 90%
100%
Increase in monitored TikTok engagement
Crayola
Enhanced trend detection and social media insights on TikTok
100+
Hours saved with automatation
Jägermeister
Merged 150+ accounts to drive consistent digital growth
Learn more about solutions for CPG
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Restaurants
80%
Reduction in average handling time
Dine Brands
Enhanced guest experience and advocacy with 10,000+ reviews
8M+
Impressions on X
Hardee's
Discovered significant brand opportunity via social listening
128%
Increase in social media volume
Domino's
Turned social conversations into a real-time marketing engine
Learn more about solutions for restaurants
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Sports
21%
YoY increase in social media video views
UFC
Reached 26 billion social video views to deepen fan engagement
40M+
Global fans across social channels
G2 Esports
Centralized engagement and insights across 10 platforms
90%
Reduction in manual reporting
Arizona Cardinals
Saved over 500 hours annually for social media team
Learn more about solutions for sports
Media & Entertainment
59%
Increase in social post engagement
Penguin Random House
Grew community by 6.24% via improved social media insights
28%
Engagement rate on UGC gallery
VIZ Media
Boosted fan engagement with 50,000 new pieces of UGC
90%
Video view reach to non-followers
Nukta
Deployed unified analytics to increase brand credibility
Learn more about solutions for media & entertainment
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Agencies
40%
Increase in client social engagement
digitalfarm
Boosted productivity and client satisfaction with new tools
80%
Reduction in reporting time
Cheil Chile + Samsung
Achieved 5% growth in audience with unified social platform
15+
Dedicated client suites fully customized
Xplace
Saved 45+ hours weekly while empowering clients autonomy
Learn more about solutions for marketing agencies
Analyst Recognition

Named a Leader. Twice.

Gartner® Magic Quadrant™ • 2026

Emplifi named a Leader by Gartner® for Social Media Management and Listening

Gartner® Magic Quadrant™ Leader

Gartner recognized Emplifi as a Leader in 2026 for bringing every part of the social customer experience under one roof, powered by AI that connects it all to real business outcomes.

Forrester Wave™: Social Suites • Q4 2024

Emplifi is named a Leader and a Customer Favorite in The Forrester Wave™: Social Suites, Q4 2024

Leader & Customer Favorite

Emplifi received the highest score possible in the customer service criterion and was named a Customer Favorite in this evaluation for its ease of use and excellent customer service.

Ready to fuel your teams with A-CX?

Discover what Emplifi can do for you. We turn small teams into large ones, and large teams into well oiled machines, but either way, we offer the rocket ship, you just need to jump on.

What can you expect?

  • A live walkthrough of Emplifi Fuel tailored to your specific social marketing, commerce, and care needs
  • A benchmark of how your brand performs against peers in your industry
  • A partner who understands your business, and 22,000 others
  • A concrete action plan to go from disjointed teams to A-CX
Get a demo

Outpace your competition with easy-to-use, innovative solutions

We’re recognized as a market leader in innovation, customer support, and ease of use from these organizations.

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