Emplifi | Customer Experience & Social Media Marketing Software | Emplifi

Emplifi CX Cloud
Emplifi gives you everything a modern enterprise needs to close the CX gap.
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Emplifi CX Cloud
Social Marketing Cloud
Social media analytics
Social listening and intelligence
Social media management
Community management
Social customer care
Content management
Scheduling and publishing
Influencer marketing
Social Commerce Cloud
Live commerce
ShopStream
Conversational commerce
Social shop synchronization
Social customer care
Analytics, reporting & insights
Service Cloud
Agent empowerment tools
AI chatbots and self-service
Knowledge management
Email automation
Voice of Customer tools
Customer insights and BI
Omnichannel service
Customer success stories
Emplifi is helping global brands and agencies transform marketing, commerce, and care experiences, and achieve business results.
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Customer success stories
Delta Air Lines
$2 million+ saved in support and operations costs
Major League Soccer
61% increase in social media engagement with conversation-first content
Daily Burn
60-minute faster response time to incoming social media messages
Resource center
Your resource center for everything marketing, customer service, and CX
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Resource center
Grow your audience with one-to-many live video shopping. Meet Emplifi ShopStream.
Live commerce is starting to excite the Retail market, and we’ve been ahead of the game to ensure brands can get the most out of it.
Report: 7 fascinating facts every customer service team must know today
What do people actually expect from their customer service experiences today? Get the latest insights here.
The business impact of social media: Then and now
To understand social media's massive business impact today, we need to look back at how we got here in the first place.
About us
Emplifi provides brands with insights needed to empathize with customers and amplify the right experiences.
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Helping 7,000+ brands close the customer experience gap

One platform. Infinite powerful experiences across the customer journey.

Social Marketing Cloud

Social Commerce Cloud

Service Cloud

Why Emplifi? By the numbers.

25⁺

years at the forefront of CX and social media.

1B⁺

monthly interactions Emplifi helps brands handle on social media.

28M⁺

social media profiles monitored to power brands’ social strategy.

138M⁺

daily VoC data points analyzed to power CX action.

Customer experience solutions that deliver results

Delta Lifestyle

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$2 million+ saved in support and operations costs

Read the full story >

MLS Lyfestyle

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61% increase in social media engagement with conversation-first content

Read the full story >

Daily Burn Lifestyle

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60-minute faster response time to incoming social media messages

Read the full story >

Bath and Body Lifestyle

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Experienced time savings totaling 145 working days per year.

Read the full story >

The latest news and insights from Emplifi

TikTok Marketing Partner

Emplifi Becomes TikTok Marketing Partner to Help Brands Unleash Power of Video

Brands can now use Emplifi’s Social Marketing Cloud to manage, measure, and create exciting video content for their TikTok audiences.

Emplifi Press Release_Pleasure-Way

Canadian RV Manufacturer Pleasure-Way Leverages Emplifi’s Live Commerce to Promote Their Luxury Vehicles

With Pleasure-Way Go Live Showroom, customers can get expert advice and one-to-one video tours without leaving the comfort of their home.

Emplifi press release for Q1 2022 social media trends

Emplifi Report: Social Media Ad Spend Up 21% Year-to-Year, But Engagement is Flat

Instagram leads in user engagement and customer care, while Facebook continues to lag. Read the full press release to learn more.

Demo Dog Full

Just some of the awards in our trophy case

Social Marketing Cloud (Socialbakers)

Award - Social Marketing Cloud (SaaSWorthy: Top 20 Most Popular Software for Social Media Management - Q1 2021)

Market Leader Featured Customers

Service Cloud

Award - Service Cloud (G2: Momentum Leader - Winter 2021)

VoC

Award - Service Cloud (G2: High Performer Enterprise - Winter 2021)

VoC

Award - Service Cloud (G2: High Performer - Winter 2021)

VoC

Award - Service Cloud (American Business Awards - 2020 Steve Winner - Bronze)

Bot

Award - Service Cloud (AI Breakthrough Award - 2020)

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Award - Service Cloud (Frost & Sullivan - 2020 Best Practices Award)

Bot/Agent

Award - Service Cloud (Big Innovation - 2019)

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Award - Service Cloud (Customer Contact Center Technology Award - 2019)

Agent