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Hompage-Movement

CUSTOMER ENGAGEMENT PLATFORM

Boost your revenue. Connect with customers. Care across the journey.

Bring empathy and authenticity to every customer interaction across all your social and digital channels.

2x

increase in conversion rate

36%

higher Average Order Value (AOV)

$2m+

saved in support and operations costs

The solutions you need to drive growth, build trust, and inspire loyalty — on any digital or social channel

Social Marketing Leaders
Commerce Leaders
Customer Care Leaders
Social Marketing Leaders

Emplifi Social Marketing Cloud

Replaces: Hootsuite, Sprinklr, Sprout Social

Research, schedule, and publish engaging content on all popular social media platforms from one intuitive, industry-leading interface.

  • Boost publishing efficiency with AI-fueled automation (including GPT-3 support)

  • Make quicker decisions with real-time insights

  • Elevate brand authenticity with best-in-class UGC tools

  • Unify your teams using streamlined workflows

Commerce Leaders

Emplifi Commerce Cloud

Replaces: Bambuser, Bazaarvoice, Whisbi

Connect and convert today’s shoppers with the personalized experiences they crave — where they want, how they want.

  • Boost revenue and CSAT with one-to-one live video shopping and live customer care

  • Maximize your reach with one-to-many livestream events

  • Elevate brand authenticity with best-in-class UGC tools

  • Accelerate the buying process with strategically-placed ratings and reviews

Customer Care Leaders

Emplifi Service Cloud

Provide exceptional customer service, care, and support across your social and digital channels.

  • Support your agents with easy-to-use tools and next best actions

  • Help customers to help themselves with omni-channel chatbots

  • Make customer-centric decisions with voice of customer surveys

  • Measure and manage CX KPIs with advanced analytics

The customer engagement platform that delivers results
Domino's Logo
"When a big name calls out Domino's, for good or bad, Emplifi allows us to respond quickly. Timely responses ensure we're tuned into our audience and able to maintain personalized relationships and provide positive customer experiences."

Terri Haffey

Manager of Customer Care

Empowering 20,000+ brands deliver results across the customer journey

ASUS logo
The Body Shop Logo
Domino's logo
Miele Logo

How to use AI marketing tools to increase efficiency and boost results

[Report] Meeting the demands of the modern customer: A deep dive into the importance of social influence

The live video shopping statistics brands can't ignore in 2023

12 chatbot benefits that make them a win-win for you and your customers

Forrester Consulting Study: Social Marketing Leaders Are In Critical Need of Integrated Data and Agile Technology

Authentic content: 3 stats showing the impact of customer ratings, reviews, and UGC on purchase decisions

4 live commerce trends you need to know to stay ahead of the curve

9 important contact center industry standards (and how to achieve them)

Just some of our recent awards

Social Marketing Cloud
Award - G2 Crowd Leader (Fall 2022)
Award - G2 Crowd Leader - Enterprise (Fall 2022)
Award - Social Marketing Cloud (MarTech Breakthrough Award 2022)
Social Commerce Cloud
Award - The Sammy 2022
Service Cloud
Award - Service Cloud (G2: Leader - Fall 2022) - Experience Management
Award - Service Cloud (G2: High Performer Enterprise - Fall 2022) - Experience Management
Award - Service Cloud (AI Breakthrough Award - 2020) - Bot

Emplifi CX Cloud

Knowledge

Company

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