Customer Engagement & Social Media Marketing Platform

Empowering 20,000+ brands deliver results across the customer journey

The solutions you need to drive growth, build trust, and inspire loyalty — on any digital or social channel

Social Marketing Leaders

Commerce Leaders

Customer Care Leaders

Social Marketing Leaders

Emplifi Social Marketing Cloud

Replaces: Hootsuite, Sprinklr, Sprout Social

Research, schedule, and publish engaging content on all popular social media platforms from one intuitive, industry-leading interface.

Boost publishing efficiency with AI-fueled automation (including GPT-3 support)
Make quicker decisions with real-time insights
Elevate brand authenticity with best-in-class UGC tools
Unify your teams using streamlined workflows

Commerce Leaders

Emplifi Social Commerce Cloud

Replaces: Bambuser, Bazaarvoice, Whisbi

Connect and convert today’s shoppers with the personalized experiences they crave — where they want, how they want.

Boost revenue and CSAT with one-to-one live video shopping and live customer care
Maximize your reach with one-to-many livestream events
Elevate brand authenticity with best-in-class UGC tools
Accelerate the buying process with strategically-placed ratings and reviews

Customer Care Leaders

Emplifi Service Cloud

Provide exceptional customer service, care, and support across your social and digital channels.

Support your agents with easy-to-use tools and next best actions
Help customers to help themselves with omni-channel chatbots
Make customer-centric decisions with voice of customer surveys
Measure and manage CX KPIs with advanced analytics

The customer engagement platform that delivers results

"When a big name calls out Domino's, for good or bad, Emplifi allows us to respond quickly. Timely responses ensure we're tuned into our audience and able to maintain personalized relationships and provide positive customer experiences."

Terri Haffey

Manager of Customer Care

180%

increase in engagement rate on Instagram

36%

higher Average Order Value (AOV)

$2m+

saved in support and operations costs

Emplifi Social Commerce Cloud Helps Brands Make Social More Shoppable, Combining Social and Ecommerce Strategies To Drive Revenue

Emplifi Receives Two 2023 Contact Center Technology Awards from CUSTOMER Magazine

Emplifi AI Breakthrough Award 2023 - Best Text Generative AI Solution

Emplifi AI Composer Wins Top Honors as "Best Text Generative AI Solution" in 2023 Artificial Intelligence Breakthrough Awards

Emplifi Press: Report Reveals Untapped Opportunities for Influencer Marketing in Key Industries

The State of Influencer Marketing 2023

[Infographic] How customers pursue authenticity on the path to purchase and loyalty

How to use AI marketing tools to increase efficiency and boost results

Emplifi Press: Emplifi Reveals Nearly 90% of Consumers Say Customer Ratings and Reviews Have the Biggest Impact on Purchasing Decisions

[Report] Meeting the demands of the modern customer: A deep dive into the importance of social influence

The live video shopping statistics brands can't ignore in 2023

12 chatbot benefits that make them a win-win for you and your customers

Forrester Consulting Study: Social Marketing Leaders Are In Critical Need of Integrated Data and Agile Technology

Authentic content: 3 stats showing the impact of customer ratings, reviews, and UGC on purchase decisions

4 live commerce trends you need to know to stay ahead of the curve

Emplifi - Contact Center Industry Standards

9 important contact center industry standards (and how to achieve them)

Just some of our recent awards

Emplifi CX Cloud

Knowledge

Company

For Social Marketing Leaders

For Commerce Leaders

For Customer Care Leaders

Social Marketing Cloud

Social Commerce Cloud

Service Cloud

Delta Air Lines

Hardee's

HP

Emplifi Webinars

Emplifi Blog

Community Corner

Get started

Privacy and legal

Boost your revenue. Connect with customers. Care across the journey.