Unlock your full potential on TikTok for Business

Power your TikTok strategy and boost engagement with Emplifi's deep social media analytics tools.

Helping 7,000+ brands close the customer experience gap

One platform. Infinite powerful experiences across the customer journey.

Social Marketing Cloud

defaultAlt

Social Commerce Cloud

defaultAlt

Service Cloud

defaultAlt

Why Emplifi? By the numbers.

25+

years at the forefront of CX and social media.

1B+

monthly interactions Emplifi helps brands handle on social media.

28M+

social media profiles monitored to power brands’ social strategy.

138M+

daily VoC data points analyzed to power CX action.

Customer experience solutions that deliver results
$2 million+ saved in support and operations costs
Read the full story >
61% increase in social media engagement with conversation-first content
Read the full story >
60-minute faster response time to incoming social media messages
Read the full story >
Experienced time savings totaling 145 working days per year.
Read the full story >
The latest news and insights from Emplifi
70% of Gen Z Believe They Currently Do Not Receive Excellent CX on Social Media When Making a Purchase
New Emplifi study reveals striking generational differences in everything from platform usage to shopping expectations.
Airlines Are Second-Most Responsive Industry on Social Media, Yet 76% of Customer Questions and Complaints Go Unanswered
With summer air travel expected to soar, airlines are embracing social media as a customer service channel. But just how reliable is their ‘on-time’ online performance? A new benchmark study from Emplifi has the answers.
Emplifi Becomes TikTok Marketing Partner to Help Brands Unleash Power of Video
Brands will be able to use Emplifi’s Social Marketing Cloud to manage, measure, and create exciting video content for their TikTok audiences.
Request a personalized demo
See how Emplifi can empower your business to elevate the customer experience

Just some of the awards in our trophy case

Social Marketing Cloud
Award - Social Marketing Cloud (G2: Leader Winter 2021)
Award - Social Marketing Cloud (G2: Leader Mid-Market - Winter 2021)
Award - Social Marketing Cloud (G2: Leader Enterprise - Winter 2021)
Award - Social Marketing Cloud (G2: Leader Asia-Pacific - Winter 2021)
Award - Social Marketing Cloud (SaaSWorthy: Top 20 Most Popular Software for Social Media Management - Q1 2021)

Market Leader Featured Customers

Service Cloud
Award - Service Cloud (G2: Momentum Leader - Winter 2021)

VoC

Award - Service Cloud (G2: High Performer Enterprise - Winter 2021)

VoC

Award - Service Cloud (G2: High Performer - Winter 2021)

VoC

Award - Service Cloud (American Business Awards - 2020 Steve Winner - Bronze)

Bot

Award - Service Cloud (AI Breakthrough Award - 2020)

Bot

Award - Service Cloud (Frost & Sullivan - 2020 Best Practices Award)

Bot/Agent

Award - Service Cloud (Big Innovation - 2019)

Bot

Award - Service Cloud (Customer Contact Center Technology Award - 2019)

Agent