Emplifi named Leader in The Forrester Wave, Social, Q4 2024
Forrester evaluated the most significant providers of social suite providers and named Emplifi as a Leader. Emplifi also received the highest score possible in the customer service criterion. Access a complimentary copy of the report below.
What the Forrester report says about Emplifi:
“From global brands with deep customer care or commerce needs to companies with straightforward social media management tasks, Emplifi is intuitive enough for the entry-level user but also modular enough to scale for more complex use cases.”
“Emplifi’s vision of breaking down the barriers between marketing, commerce, and care is backed by a thoughtful approach to innovation and roadmap development. Emplifi has been at the forefront of social commerce, investing in ratings and reviews syndication, UGC management and live shopping.”
“Reference customers mentioned ease of use and excellent customer service - from onboarding to managed services and ongoing training. They appreciate that they can easily scale their profiles and users on the platform over time. Emplifi is a Customer Favorite in this evaluation.”
