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The Service Cloud for CX leaders

The Service Cloud for CX leaders

See what Emplifi Service Cloud is all about

Power your customer service with automation and AI

Customer Service Cloud - Automation and AI

Tackle customer cases confidently, efficiently, and accurately

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Full omnichannel support

Workflows built for speed

Intuitive knowledge management

Drive CX improvements with targeted customer insights

Customer Service Cloud - VoC
"Emplifi enables us to offer more comprehensive, real-time support for our flight attendants using their existing in-flight handheld devices. We’ve also uncovered actionable insights into how we can continue to enhance the experience."
Delta Air Lines

Erica Smith, Manager, IFS Technology Delivery

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Just some of our recent awards

MarTech Breakthrough Awards 2023 - Emplifi (Influencer Marketing Innovation Award)
Emplifi -  AI Breakthrough Awards 2023 - Best Text Generative AI Solution
CUSTOMER Contact Center Technology Award 2023
TrustRadius Top Rated 2024 Badge
G2 Badge: Leader Enterprise Spring 2024
Logo - G2: Highest User Adoption (Spring 2024)
Logo - G2: Easiest Admin Mid-Market (Spring 2024)
Logo - G2: Enterprise Leader EMEA (Spring 2024)
Award - G2: Users Love Us