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Empower service agents with comprehensive case management tools

Capture, manage, close, and measure cases easily and efficiently

Emplifi Case Management Solution

Ensure consistency, compliance, and quality customer experience across every case

Emplifi Case Management Solution - Ensure consistency, compliance and quality CX

Achieve business, product, and service KPIs with advanced analytics and reporting

Emplifi Case Management Efficiency Solution - Achieve KPIs

Scales to support service centers with varying sizes and locations

Emplifi Case Management Efficiency Solution - Scale

Extend ROI by leveraging your existing service center infrastructure

Emplifi Case Management Efficiency Solution - Extend ROI

NLP delivers smart, AI-driven next best actions to assist agents

Emplifi Case Management Efficiency Solution - NLP

Provide goodwill fulfillment within Emplifi's case management environment

Emplifi Case Management Efficiency Solution - Goodwill

Just some of the brands being empowered by Emplifi

  • Delta-260x173
  • Domino's logo
  • Bush Brothers & Co Logo
  • Dine Brands Global logo
  • B&G Foods Logo
  • The Cheesecake Factory logo
  • Famous Brands International logo
Bush’s Best logo
"We’ve moved from a manual environment where we had to do everything twice... to an automated, completely integrated platform that has decreased our handling time from three to four days to same-day resolution."
Bush Brothers & Company

Kenna Hess

Manager of Consumer Relations

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See how Emplifi can empower your service agents with comprehensive case management tools
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Emplifi resources you might find interesting
[Report] 7 fascinating facts every customer service team must know today
Perhaps no department comes directly face-to-face with customers’ changing expectations than the service center. So, what do consumers actually expect from their customer service experiences today? Get the latest insights to power your CX strategy.
[Tech Wise Asia] What brands can learn from Delta Air Lines on driving CX Excellence
In this article from Emplifi, we look at how the major air line has been able to use technology and sophisticated solutions to deliver great customer experiences.
How empathy and customer service go hand in hand
Empathy is one of the most essential elements of any successful approach to customer care. Here's why it's so important, and how you can work on ensuring it's a key part of your strategy going forward.

Just some of our recent awards

MarTech Breakthrough Awards 2023 - Emplifi (Influencer Marketing Innovation Award)
Emplifi -  AI Breakthrough Awards 2023 - Best Text Generative AI Solution
CUSTOMER Contact Center Technology Award 2023
TrustRadius Top Rated 2024 Badge
G2 Badge: Leader Enterprise Spring 2024
Logo - G2: Highest User Adoption (Spring 2024)
Logo - G2: Easiest Admin Mid-Market (Spring 2024)
Logo - G2: Enterprise Leader EMEA (Spring 2024)
Award - G2: Users Love Us