Get timely insights from your customers through surveys across your digital and social channels — including your website, mobile app, email, messenger, and website chatbots — to help you stay close to your communities.
Emplifi named a leader in The Forrester Wave Social Suites. Access the report.
Understand your customers’ needs, intentions, and emotions
Get timely insights from your customers through surveys across your digital and social channels — including your website, mobile app, email, messenger, and website chatbots — to help you stay close to your communities.
Digital and social voice of customer (VoC) surveys remain the most efficient and cost-effective way to gather customer feedback. With Emplifi VoC, you can even go beyond just service center surveys — Gain insights on everything from your website UI and product capabilities, to conversion gaps in the buyer journey, all the way to market research trends.
From a library of questions and personalization tools to skip logic, question branching, audio/video/image support, secure feedback looping, as well as mobile and omnichannel support, Emplifi VoC gives you all the tools to get the insights you need.
Craig Chaplick
Supervisor of Digital Marketing and Customer Relationship Mgmt
Emplifi helps boost efficiency, increase revenue, and scale your social media — whether you have a small team or a complex product. Want to see how? Let’s talk today.
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