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Emplifi named a leader in The Forrester Wave Social Suites. Access the report.

Truly know your customers with Voice of Customer (VoC) solutions

Understand your customers’ needs, intentions, and emotions

Get timely insights from your customers through surveys across your digital and social channels — including your website, mobile app, email, messenger, and website chatbots — to help you stay close to your communities.

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Digital and social voice of customer (VoC) surveys remain the most efficient and cost-effective way to gather customer feedback. With Emplifi VoC, you can even go beyond just service center surveys — Gain insights on everything from your website UI and product capabilities, to conversion gaps in the buyer journey, all the way to market research trends.

Gain an immediate 360° view of your customers

Deliver VoC surveys across your online properties and social channels to get a frequent, holistic, and measured understanding of how your customers feel, behave, and experience your brand.

Emplifi - Voice of the Customer Feedback Solution

Easily create, publish, collect, and analyze feedback

From a library of questions and personalization tools to skip logic, question branching, audio/video/image support, secure feedback looping, as well as mobile and omnichannel support, Emplifi VoC gives you all the tools to get the insights you need.

Emplifi - Voice of the Customer Feedback Solution

Streamline the customer feedback analysis process

Leverage advanced data collection and analysis tools to help extract key insights you can act on, including interactive dashboards, text mining capabilities, and real-time digital and social alerts for feedback that require immediate attention.

Emplifi - Voice of the Customer Feedback Solution

Get complete flexibility around the BI tools you use

Collect, analyze, and report on insights using native business intelligence (BI) tools — or leverage tight integrations with Salesforce Tableau®, Microsoft PowerBI, and other leading BI tools to help you work the way you like to work

Emplifi - Voice of the Customer Feedback Solution

Collect, process, and store customer feedback with confidence

Emplifi VoC is HITRUST CSF® certified for information security. Customer feedback is collected, processed, and stored according to one of the highest levels of security attainable under strict corporate governance.

Emplifi - Voice of the Customer Feedback Solution
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"Within hours of having a hypothesis about a problem, we’re able to identify the issue quickly and get the information into the right hands to fix the problem—instead of taking much longer to form a focus group."
Mercedes-Benz

Craig Chaplick

Supervisor of Digital Marketing and Customer Relationship Mgmt

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See how Emplifi can help you better understand your customers using the power of VoC.
Request a Personalized Demo of Emplifi Service Cloud