Head of Product Strategy & Operations

Emplifi’s unified customer engagement platform empowers more than 20,000 of the world’s leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty.

About the Product Team 

At Emplifi, our mission is to transform how digital marketing, especially on social, is done, and how consumers connect with brands in the 21st century.

Our Product team sits at the heart of this mission. We build and evolve a data-driven SaaS platform that helps global enterprises market smarter. By bridging customer needs, business goals, and technical innovation, we break down silos, foster collaboration, and use insights to guide smart, impactful decisions.

About the Role

Emplifi is seeking a bold and execution-driven product leader to serve as the right hand to our SVP of Product. This is not a classic product management role—this is a transformation role. You’ll be the operational and strategic engine behind our product team, ensuring our roadmap, execution, and people are aligned, accountable, and accelerating. You’ll drive performance across the team, coach and challenge our PMs, and help build a high-functioning product organization ready to scale.

This role is ideal for someone who thrives on structure, clarity, results—and knows how to create them when they’re missing. It’s also perfect for someone who can handle change, lead from the front, and isn’t afraid to make tough calls when excellence demands it.

A remote position, this role is open to candidates located in the UK, Czech Republic, Germany or France 

What You’ll Do Here

• Serve as the operational and strategic partner to the SVP of Product
• Bring clarity and execution discipline across product planning, delivery, and alignment
• Build and scale frameworks for accountability, velocity, and impact within the product org
• Act as a coach, challenger, and driver across the PM team—raising the bar on performance and ownership
• Diagnose capability gaps and develop or replace talent to strengthen the team
• Partner cross-functionally (with Engineering, GTM, Success, and more) to drive unified outcomes
• Lead or co-lead critical cross-product initiatives such as verticalization, AI integration, and packaging
• Represent Product externally with customers, analysts, and partners as needed
• Drive transformation: when something isn’t working, you’ll surface it, fix it, and move forward fast

What You’ll Bring to Us

• Proven success as a product leader (Director level or above), ideally in a SaaS or platform environment
• Track record of turning good teams into great ones—through coaching, structure, and high standards
• Demonstrated ability to lead through ambiguity and drive org-wide alignment and focus
• Strong operational instincts with a strategic mindset
• Experience navigating change and bringing clarity under pressure
• Executive-level communication skills—both internally and externally
• Comfort in the customer spotlight—this role will engage with clients directly
• High integrity, low ego, and relentless bias for action

Bonus If You Have

• Experience working in product-led organizations with GTM complexity
• Familiarity with vertical SaaS, customer experience, or social marketing platforms
• Background in scale-ups or transformation contexts

Why Join Emplifi?

You’ll step into a team that’s building real momentum—recent wins in the market, increased customer traction, and ambitious goals for 2025 and beyond. You’ll work directly with senior leadership and be empowered to lead. The expectations are high, the environment is fast, but the opportunity to shape our future is unmatched.

What We Offer 

• International, fast paced and growing environment
• Chance to work with the world’s biggest brands at the CX tech leader
• Agile and open-minded culture, with high levels of trust and flexibility 
• Opportunity for professional growth and development 
• Possibility to learn new and cutting edge technologies, in an environment that encourages new ideas
• Unlimited Personal Time Off, Sick days & Community days
• Enhanced Maternity and Parental Benefit
• Flexible environment with the possibility of home office working 
• There’s more as well! Speak with us to find out all details!

At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities.

Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are.

Learn more about how we protect your personal information during our recruitment process in the Emplifi Recruitment Privacy Statement.