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The only autonomous customer experience platform
Learn more about Emplifi's autonomous cx platform Autonomous CX Platform
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The beauty brand’s audience-first approach to content
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Driving customer engagement with deep insights
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Why UGC is a critical part of their guest experience
Stanley
How the iconic brand increased product reviews and engagement
Freshpet
Streamlining customer interactions across channels
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How the retailer is growing their community
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2026 Gartner® Magic Quadrant™

Emplifi named a Leader in the 2026 Gartner® Magic Quadrant™ for Social Media Management and Listening

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Emplifi named a Leader in the 2026 Gartner® Magic Quadrant™ for Social Media Management and Listening Get the Report

Emplifi Bot

Resolve cases faster with Emplifi's AI customer service chatbot platform

Emplifi Bot is a flow-based conversational automation platform that handles inbound messages across Facebook, Instagram, WhatsApp, web chat, X, and SMS — resolving common questions automatically and routing complex conversations to the right human agent when needed. Design conversation flows visually, connect your channels, and let the bot handle volume so your team focuses on the interactions that actually need a person.

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Resolve more customer inquiries with AI-powered automation

176%

Increase in contact resolutions after deploying AI-powered triage and automated customer support workflows.

Automate the conversations that don’t need a human

Resolve common questions instantly via social and messaging channels so your team can handle what really needs a person.

8+

Social & messaging channels supported, such as WhatsApp, Facebook Messenger, Instagram, X & SMS.

Scale support without scaling headcount

Deploy across Facebook, Instagram, WhatsApp, web chat, X, and SMS from one platform without adding agents.

Verified customer care outcomes

The numbers behind AI-powered customer support

53%
Reduction in average handle time
40%
Customer support volume deflected before reaching a human agent
97%
Chatbot match rate for Tier-1 resolution

Automate customer support workflows across every channel

Emplifi Bot automates common customer inquiries, intelligently routes conversations to the right team, and escalates to live agents when needed — across major web, social, and messaging channels.

Build once, deploy everywhere

Design conversation flows in a visual editor and deploy them across Facebook, Instagram, WhatsApp, X, web chat, and SMS — all from a single platform. One bot handles every channel your customers use, without rebuilding for each one.

Build chatbot flows intuitively with no-code

Map out entire conversations using a drag-and-drop node editor — no code required. Branch logic, collect information, call external APIs, and set escalation paths all within the same visual canvas.

Escalate to a human when it matters

When a conversation needs a real person, the bot hands off to a live agent with full context intact. Route by topic, skill, or availability — so customers never have to repeat themselves after the transfer.

Answer FAQs automatically with intent recognition

Connect to Emplifi Knowledge and let the bot match customer questions to the right answers using built-in intent detection. Common questions get resolved instantly; everything else gets routed to the right team.

Know which Bot flows are working — and what's not

Built-in analytics track intent match rates, escalation volumes, handle times, and SLA performance — so you can see where the bot resolves on its own and where conversations need a human. Scheduled reports make it easy to spot drop-off points and optimize flows over time.

How brands scale customer support with Emplifi Chatbot

Read all customer stories
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Emplifi has helped us scale care in a way that still feels very Freshpet, which is helpful, personal, and certainly centered around our pet parents.
Lisa Diehl Senior Director of Consumer Care, Freshpet
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"Emplifi enables us to offer more comprehensive, real-time support for our flight attendants using their existing in-flight handheld devices."
Erica Smith IFS Technology Delivery Manager at Delta Airlines.
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Emplifi has made life a lot easier. The whole process has been smooth, from working with our wonderful customer success manager, to implementing and managing the tool, the Emplifi team was available, responsive, and knowledgable.
Alex Bresette Director of Guest Relations
Read the full story

Everything you need to know about Emplifi Chatbot

Emplifi Chatbot is an AI-powered customer support automation solution built on Service Orchestrator within Emplifi Fuel. It helps enterprise brands automate Tier-1 customer support across social and messaging channels while intelligently routing more complex issues to human agents with full customer context attached.

Emplifi Chatbot supports WhatsApp for Business, Facebook Messenger, Instagram, X, SMS, and additional social and messaging channels. It helps manage customer support workflows, routing, and prioritization across channels from one connected customer care workspace.

Emplifi Chatbot automates frequently asked questions, order status requests, troubleshooting, and other Tier-1 support workflows before they reach human agents. AI-powered routing and automated customer support workflows help brands reduce handle time, improve response speed, and manage higher conversation volumes more efficiently.

Yes. When a customer inquiry requires human support, Emplifi Chatbot escalates the interaction to Emplifi Agent with the full conversation history, CRM context, customer details, and recommended next actions attached. Agents can continue the conversation immediately without requiring customers to repeat information.

Emplifi Chatbot combines conversational AI, omnichannel customer support, CRM integrations, analytics, and escalation workflows in one connected platform. It helps teams automate repetitive support tasks, improve routing accuracy, reduce handle time, and scale customer care operations across social and messaging channels.

Explore additional chatbot resources

Learn more about chatbots for customer experience and customer care.

Ready to fuel your teams with A-CX?

Discover what Emplifi can do for you. We turn small teams into large ones, and large teams into well oiled machines, but either way, we offer the rocket ship, you just need to jump on.

What can you expect?

  • A live walkthrough of Emplifi Fuel tailored to your specific social marketing, commerce, and care needs
  • A benchmark of how your brand performs against peers in your industry
  • A partner who understands your business, and 22,000 others
  • A concrete action plan to go from disjointed teams to A-CX
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Outpace your competition with easy-to-use, innovative solutions

We’re recognized as a market leader in innovation, customer support, and ease of use from these organizations.

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