Emplifi | Customer Experience & Social Media Marketing Software | Emplifi

Helping 7,000+ brands close the customer experience gap

One platform. Infinite powerful experiences across the customer journey.

Social Marketing Cloud

Social Commerce Cloud

Service Cloud

Why Emplifi? By the numbers.

25⁺

years at the forefront of CX and social media.

1B⁺

monthly interactions Emplifi helps brands handle on social media.

28M⁺

social media profiles monitored to power brands’ social strategy.

138M⁺

daily VoC data points analyzed to power CX action.

Customer experience solutions that deliver results

Delta Lifestyle

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$2 million+ saved in support and operations costs

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MLS Lyfestyle

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61% increase in social media engagement with conversation-first content

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Daily Burn Lifestyle

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60-minute faster response time to incoming social media messages

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Bath and Body Lifestyle

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Experienced time savings totaling 145 working days per year.

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The latest news and insights from Emplifi

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Domino’s Selects Emplifi to Deliver Real-Time Social Media Engagement

Emplifi’s CX platform helped Domino’s elevate its customer experience by increasing its agents’ overall efficiency.

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Emplifi Acquires Live Commerce Software Provider Go Instore to Enable In Store Experiences Online

Acquisition of live commerce software pioneer Go Instore will give B2C brands faster connection-to-conversion experiences in-store and online.

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[Guide] Improving experiences across the customer journey using messaging channels

Instant, efficient, and convenient: all things the modern consumer demands from their experiences. For brands, messaging channels play a key role in meeting these expectations. Learn more in this guide, and how brands can get the most these channels.

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