Customer Engagement & Social Media Marketing Platform

increase in conversion rate

36%

higher Average Order Value (AOV)

$2m+

saved in support and operations costs

The solutions you need to drive growth, build trust, and inspire loyalty — on any digital or social channel

Social Marketing Leaders

Commerce Leaders

Customer Care Leaders

Social Marketing Leaders

Emplifi Social Marketing Cloud

Replaces: Hootsuite, Sprinklr, Sprout Social

Research, schedule, and publish engaging content on all popular social media platforms from one intuitive, industry-leading interface.

Boost publishing efficiency with AI-fueled automation (including GPT-3 support)
Make quicker decisions with real-time insights
Elevate brand authenticity with best-in-class UGC tools
Unify your teams using streamlined workflows

Commerce Leaders

Emplifi Commerce Cloud

Replaces: Bambuser, Bazaarvoice, Whisbi

Connect and convert today’s shoppers with the personalized experiences they crave — where they want, how they want.

Boost revenue and CSAT with one-to-one live video shopping and live customer care
Maximize your reach with one-to-many livestream events
Elevate brand authenticity with best-in-class UGC tools
Accelerate the buying process with strategically-placed ratings and reviews

Customer Care Leaders

Emplifi Service Cloud

Provide exceptional customer service, care, and support across your social and digital channels.

Support your agents with easy-to-use tools and next best actions
Help customers to help themselves with omni-channel chatbots
Make customer-centric decisions with voice of customer surveys
Measure and manage CX KPIs with advanced analytics

The customer engagement platform that delivers results

"When a big name calls out Domino's, for good or bad, Emplifi allows us to respond quickly. Timely responses ensure we're tuned into our audience and able to maintain personalized relationships and provide positive customer experiences."

Terri Haffey

Manager of Customer Care