Customer Experience & Social Media Marketing Software

Emplifi CX Cloud
Emplifi gives you everything a modern enterprise needs to close the CX gap.
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Emplifi CX Cloud
Social Marketing Cloud
Social media analytics
Social listening and intelligence
Social media management
Community management
Social customer care
Content management
Scheduling and publishing
Influencer marketing
Pricing
Social Commerce Cloud
Live Advisor
ShopStream
Conversational commerce
Social shop synchronization
Social customer care
Analytics, reporting & insights
Service Cloud
Agent empowerment tools
AI chatbots and self-service
Knowledge management
Email automation
Voice of Customer tools
Customer insights and BI
Omnichannel service
Customer success stories
Emplifi is helping global brands and agencies transform marketing, commerce, and care experiences, and achieve business results.
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Customer success stories
Delta Air Lines
$2 million+ saved in support and operations costs
Major League Soccer
61% increase in social media engagement with conversation-first content
Daily Burn
60-minute faster response time to incoming social media messages
Resource center
Your resource center for everything marketing, customer service, and CX
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Resource center
Emplifi CX Index
Get powerful insights to fuel your social media marketing and care strategies.
Emplifi Webinars
Get the latest insights on social media marketing, social commerce, live commerce, and CX, straight from the experts.
The buyer's guide to live video shopping solutions
Get everything you need to find the right live video shopping solution for your needs.
About us
Emplifi provides brands with insights needed to empathize with customers and amplify the right experiences.
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Helping 7,000+ brands close the customer experience gap

One platform. Infinite powerful experiences across the customer journey.

Social Marketing Cloud

Social Commerce Cloud

Service Cloud

Why Emplifi? By the numbers

25⁺

years at the forefront of CX and social media.

1B⁺

monthly interactions Emplifi helps brands handle on social media.

28M⁺

social media profiles monitored to power brands’ social strategy.

138M⁺

daily VoC data points analyzed to power CX action.

Customer experience solutions that deliver results

$2 million+ saved in support and operations costs

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61% increase in social media engagement with conversation-first content

Read the full story >

60-minute faster response time to incoming social media messages

Read the full story >

Experienced time savings totaling 145 working days per year.

Read the full story >

The latest news and insights from Emplifi

Emplifi Predicts 2023 To Be The Year of Authenticity with Brands Relying on “Customer Influencers” Across Social Platforms

As brands build their marketing strategies for the upcoming year, Emplifi reveals which social media trends will drive the biggest outcomes.

Omni-Channel, UGC and Live Video Will Drive Online Retail Revenue in 2023

According to Emplifi, online retail brands will need to adopt a combined omni-channel, UGC and live video strategy to thrive through economic uncertainties in the coming year.

[Guide] Busting 8 myths about one-to-one live commerce

Despite only growing in popularity, some myths remain around one-to-one live commerce. It's time to bust some myths. Take your next step toward live commerce with confidence with this handy guide, created in partnership with Marketing and CX Expert Jay Baer.