Emplifi: Your Go-to Unified CX and Social Marketing Platform

Emplifi CX Cloud
Emplifi gives you everything a modern enterprise needs to close the CX gap.
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Emplifi CX Cloud
Social Marketing Cloud
Social media analytics
Social listening and intelligence
Social media management
Community management
Social customer care
Content management
Scheduling and publishing
Influencer marketing
Pricing
Social Commerce Cloud
Live commerce
ShopStream
Conversational commerce
Social shop synchronization
Social customer care
Analytics, reporting & insights
Service Cloud
Agent empowerment tools
AI chatbots and self-service
Knowledge management
Email automation
Voice of Customer tools
Customer insights and BI
Omnichannel service
Customer success stories
Emplifi is helping global brands and agencies transform marketing, commerce, and care experiences, and achieve business results.
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Customer success stories
Delta Air Lines
$2 million+ saved in support and operations costs
Major League Soccer
61% increase in social media engagement with conversation-first content
Daily Burn
60-minute faster response time to incoming social media messages
Resource center
Your resource center for everything marketing, customer service, and CX
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Resource center
8 live commerce trends you need to know to stay ahead of the curve
What's driving the live commerce boom, and how can your brand take advantage? Let's take a look.
Finding your voice on TikTok: 9 steps to success
Finding your brand's voice on TikTok is crucial to truly connect with your audiences. Here's how to do it.
Grow your audience with one-to-many live video shopping. Meet Emplifi ShopStream.
Live commerce is starting to excite the Retail market, and we’ve been ahead of the game to ensure brands can get the most out of it.
About us
Emplifi provides brands with insights needed to empathize with customers and amplify the right experiences.
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Helping 7,000+ brands close the customer experience gap

One platform. Infinite powerful experiences across the customer journey.

Social Marketing Cloud

Social Commerce Cloud

Service Cloud

Why Emplifi? By the numbers.

25⁺

years at the forefront of CX and social media.

1B⁺

monthly interactions Emplifi helps brands handle on social media.

28M⁺

social media profiles monitored to power brands’ social strategy.

138M⁺

daily VoC data points analyzed to power CX action.

Customer experience solutions that deliver results

$2 million+ saved in support and operations costs

Read the full story >

61% increase in social media engagement with conversation-first content

Read the full story >

60-minute faster response time to incoming social media messages

Read the full story >

Experienced time savings totaling 145 working days per year.

Read the full story >

The latest news and insights from Emplifi

International Brands Select Emplifi to Grow TikTok Audiences

Kapten & Son and Paris Saint-Germain utilize Emplifi’s Social Marketing Cloud to manage, measure, and create exciting video content for their TikTok audiences.

70% of Gen Z Believe They Currently Do Not Receive Excellent CX on Social Media When Making a Purchase

New Emplifi study reveals striking generational differences in everything from platform usage to shopping expectations.

Airlines Are Second-Most Responsive Industry on Social Media, Yet 76% of Customer Questions and Complaints Go Unanswered

With summer air travel expected to soar, airlines are embracing social media as a customer service channel. But just how reliable is their ‘on-time’ online performance? A new benchmark study from Emplifi has the answers.