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Fuel AI
The agentic AI layer inside Emplifi Fuel
Fuel AI chat box asking “What are the best performing posts?” next to a marketer working on a laptop Explore Fuel AI Emplifi's platform integrations
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Benefit Cosmetics
The beauty brand’s audience-first approach to content
Toyota
Driving customer engagement with deep insights
Kimpton Hotels
Why UGC is a critical part of their guest experience
Stanley
How the iconic brand increased product reviews and engagement
Freshpet
Streamlining customer interactions across channels
Hardee’s
Using social listening to capitalize on trending moments
Bath & Body Works
How the retailer is growing their community
Aeromexico
How the airline became one of the most loved travel brands on social
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AI visibility through social media: How to get your brand cited by AI Overviews and LLMs
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EMPLIFI FUEL AI

Tell Fuel AI what you need. It gets it done. You approve everything.

See how our agentic layer saves you hours

Tell Fuel AI what you need. It gets it done. You approve everything. See how our agentic layer saves you hours

The state of airline social customer care 2026

See how leading airlines are using AI to transform customer care

Benchmark your customer care strategy with exclusive data on AI adoption, response performance, and peak-season resilience across Facebook, Instagram, and X.

Download the report
Passenger airplane taking off at sunset for a report on airline customer care

Benchmarking the future of airline customer care

Using exclusive Emplifi platform data, this report reveals how leading airlines are adopting AI, improving response performance, and preparing for peak travel periods.

21×
Faster Instagram response times than the average consumer brand
31%
Facebook customer conversations resolved autonomously through AI
3×
Higher customer care message volume handled on Instagram than Facebook
786%
Social engagement growth after Aeromexico centralized customer care with Emplifi

In this report, you’ll discover:

  • How airlines outperform every major industry in social customer care
  • How AI has evolved from experimentation to operational scale
  • Why Instagram has become airlines’ highest-volume customer care channel
  • What happens to automation during peak travel periods
  • How leading airlines combine AI with human expertise to deliver better customer experiences

Ready to fuel your teams with A-CX?

Discover what Emplifi can do for you. We turn small teams into large ones, and large teams into well oiled machines, but either way, we offer the rocket ship, you just need to jump on.

What can you expect?

  • A live walkthrough of Emplifi Fuel tailored to your specific social marketing, commerce, and care needs
  • A benchmark of how your brand performs against peers in your industry
  • A partner who understands your business, and 22,000 others
  • A concrete action plan to go from disjointed teams to A-CX
Get a demo
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