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Emplifi Social Media Benchmarks 2024

Emplifi Reveals Instagram and TikTok Generated Highest Level of Organic Interactions for Brands in Latest Social Media Benchmarks Report

Emplifi analyzed both organic and paid activity across Instagram, Facebook, TikTok, and X (formerly Twitter) for thousands of global brands during Q4 2023 for its latest Social Media Benchmarks report

New York, February 27, 2024 - Emplifi, a leading customer engagement platform, today announced the release of its 2024 Social Media Benchmarks report. After analyzing both organic and paid ad activity for the thousands of global brands that have implemented its Social Marketing Cloud platform, Emplifi is sharing deep insights from their findings to help social media marketers and advertisers align their social media strategies with current performance trends for Instagram, Facebook, TikTok, and X (formerly Twitter). 

Emplifi revealed that Instagram Reels and Carousels are the top-performing format on Instagram for organic content, with 65 median post interactions. Brands have experienced a 39% drop in engagement on TikTok organic content in Q4 2023 compared to Q1 2022, but only 9% compared to Q3 2022—meaning that the bulk of TikTok’s decline in engagement happened during the first three quarters of 2022. Still, Instagram continues to beat TikTok for organic video views—a trend Instagram has maintained since the beginning of 2022. For both Instagram and TikTok, long- and medium-video lengths have outperformed shorter videos, a finding Emplifi first revealed last quarter. 

In terms of paid advertising results, ads are becoming increasingly more affordable on X, with cost-per-click (CPC) and cost-per-thousand (CPM) steadily decreasing between 2022 and 2023. Meanwhile, Facebook CPM and CPC have remained consistent throughout the same time period. When analyzing click-through rates (CTRs), Emplifi discovered Facebook delivered the highest CTRs, followed by X and Instagram, respectively. 

“It is such an interesting time for social media marketers and advertisers. The number of tools available to create social content has increased accessibility for a wider variety of brands. While the cost to produce high-performing posts has never been as affordable–generative AI being one of the forces driving productivity enhancements with a reduction to cost,” said Ohad Hecht, CEO, Emplifi. “As engagement trends are shifting, it makes it difficult to know where to allocate social media marketing budgets”.

“Marketers need all the insights they can get to create strategic campaigns that deliver measurable outcomes. Because brands rely on social media marketing to bridge the gap between their biggest marketing, commerce, and customer care goals, the insights we’ve uncovered will help social media marketers fine-tune their strategies as they adjust to rapid changes in engagement across multiple social platforms,” added Hecht. 

Here’s a quick breakdown of the most significant insights from Emplifi’s 2024 Social Media Benchmarks report

  • Instagram and Facebook saw the highest engagement rates for organic content in two years, while TikTok’s organic engagement continued to drop. The holiday surge helped increase organic engagement on Instagram for brands, driving a 9% jump over the previous quarter. TikTok’s engagement numbers remain strong when compared to Facebook and X. However, post interactions per 1K impressions have been declining—down 26% from the start of 2022. 

  • Instagram Reels and Carousels were the top-performing organic content on Instagram in Q4 2023. Brands on Instagram are experiencing tremendous success with Reels and Carousels with 65 median post interactions, while images received 45 median post interactions.

  • The best time of day to post organic content? It’s still the afternoon. Emplifi looked into Instagram and TikTok brand profiles in Europe and found the highest engagement rates were for social posts published in the afternoon, and particularly those on Friday afternoons.

  • Facebook Live drove massive results for brands, generating 300% more engagement than Facebook Reels or Carousels. Meanwhile, brands posting organic videos on Instagram saw higher median interactions and median reach rates than image-centric posts. 

  • Ad spend on Facebook and Instagram reached its all-time high for the year in Q4 2023. It’s no surprise that ad spend reached record-breaking levels during the last quarter of the year. What’s most interesting are the results: CPCs for Facebook and Instagram ads remained largely steady throughout 2023, but CPCs for ads on X experienced a 22% drop midway through the year—by Q4 2023, CPCs on X were less than half than in Q2 2022. 

  • Instagram main feed ads represented the highest CPCs, but also led to a sizable increase in CTRs. In Q4 2023, ads on Instagram’s main feed saw a 24% increase in CTRs from the previous quarter, and respectively, ads on Stories had a 22% increase.

“The biggest takeaway from our research is that social media marketers must be flexible and take an agile approach to their social media strategies for both organic and paid campaigns. Social channels—and user engagement on each—continues to evolve. It’s imperative that your social media strategy evolves right along with the platforms and that your content choices align with the content formats that are winning the most engagement. It’s the fast path to social media marketing success,” said Hecht.  

Social media charts and data visualizations from Emplifi’s 2024 Social Media Benchmarks report are available upon request. 

Be sure to check out Emplifi's article, "The Social Media Benchmarks to Guide Your 2024 Strategy", for more details.

Methodology

Emplifi's analysis is based on Q4 2023 data and year-on-year comparisons, downloaded at the beginning of January 2024.

About Emplifi 

Emplifi is a leading unified customer engagement platform that empowers businesses to reach and grow communities through digital- and social-first strategies. More than 20,000 brands like McDonald’s, Ford Motor Company, and Delta Air Lines rely on Emplifi to enable connected, empathetic experiences for the modern consumer across marketing, commerce, and care. Headquartered in New York, Emplifi partners with major social media networks and digital platforms, including Google, Meta, LinkedIn, X, TikTok, and Snapchat.

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