Autonomous CX: Fuel Your Social Marketing, Digital Commerce & Consumer Service

Emplif Fuel is the only Autonomous CX (A-CX) platform on the market that makes teams of 5 feel like 50. Fuel brings scale, speed, and a radically improved customer experience with AI-powered orchestration.

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Autonomous Customer Experience

Use the latest AI technology to power & govern your social at scale

Publish, promote, and engage with consumers with autonomous agents that do the leg work so you can focus on strategy and growth.

A-CX for social marketing

Scale social media marketing with AI

Let Emplifi Content Orchestrator publish, measure, and manage content across every channel while you focus on strategy & branding.

A-CX for social commerce

Turn social content into measurable revenue

Discover user generated content from real customers, automate rights approvals, & create shoppable content for increased revenue.

A-CX for consumer care

Discover and resolve cases at breakneck speed

Use Emplifi's Service Orchestrator to discover, route, and craft automated replies while the service team governs the results.

Coloring outside the lines: How Crayola turned social buzz into real-time insights

Brittany Mehalick Social Media Engagement and Trends Manager at Crayola

Freshpet cuts call volume by 40% to improve response efficiency across channels

Lisa Diehl Director, Consumer Care

Arizona Cardinals reduce reporting time by 90% and increase social interactions 15%

Zach Galia Director of Digital Content, Arizona Cardinals

How digitalfarm increased client social media engagement by 30%

Karen Libao Senior Social Media Manager Team Lead, Digitalfarm

A-CX powers business outcomes

Use AI powered best practices from more than 22,000 brands

Leaders like you turn views into revenue, turn first time customers into loyalists, & turn thrill seekers into the biggest fans using Autonomous CX.

Retail & eCommerce

Travel & Hospitality

Consumer Package Goods

Restaurants

Sports

Media & Entertainment

Agencies

Retail & eCommerce

45%

Reduction in response times

Salomon

Streamlined social interactions and customer service

150%

Increase in total reviews collected

Vitamin Shoppe

Boosted social proof with expanded review collection

27%

Conversion rate from UGC gallery

Carhartt

Increased customer trust, engagement, and brand identity

Learn more about solutions for retail & eCommerce

Travel & Hospitality

$2M+

Savings across three years

Delta

Evolved guest services ticketing system to boost cost savings

150%

Increase in audience engagement

TUI fly Belgium

Slashed cost per engagement by 81% while creating efficiencies

250M

Impressions from a single UGC campaign

The Cosmopolitan of Las Vegas

Sparked a 42% lift in engagement through curated UGC

Learn more about solutions for travel & hospitality

Consumer Package Goods

$10K

Saved annually

Boston Beer

Saved $10k annually and reduced time spent on manual refunds by 90%

100%

Increase in monitored TikTok engagement

Crayola

Enhanced trend detection and social media insights on TikTok

100+

Hours saved with automatation

Jägermeister

Merged 150+ accounts to drive consistent digital growth

Learn more about solutions for CPG

Restaurants

80%

Reduction in average handling time

Dine Brands

Enhanced guest experience and advocacy with 10,000+ reviews

8M+

Impressions on X

Hardee's

Discovered significant brand opportunity via social listening

128%

Increase in social media volume

Domino's

Turned social conversations into a real-time marketing engine

Learn more about solutions for restaurants

Sports

21%

YoY increase in social media video views

UFC

Reached 26 billion social video views to deepen fan engagement

40M+

Global fans across social channels

G2 Esports

Centralized engagement and insights across 10 platforms

90%

Reduction in manual reporting

Arizona Cardinals

Saved over 500 hours annually for social media team

Learn more about solutions for sports

Media & Entertainment

59%

Increase in social post engagement

Penguin Random House

Grew community by 6.24% via improved social media insights

28%

Engagement rate on UGC gallery

VIZ Media

Boosted fan engagement with 50,000 new pieces of UGC

90%

Video view reach to non-followers

Nukta

Deployed unified analytics to increase brand credibility

Learn more about solutions for media & entertainment

Agencies

40%

Increase in client social engagement

digitalfarm

Boosted productivity and client satisfaction with new tools

80%

Reduction in reporting time

Cheil Chile + Samsung

Achieved 5% growth in audience with unified social platform

15+

Dedicated client suites fully customized

Xplace

Saved 45+ hours weekly while empowering clients autonomy

Learn more about solutions for marketing agencies

Emplifi is the only social suite provider named a Leader and a Customer Favorite by Forrester

The Forrester Wave™ named Emplifi as a Leader in innovative social media marketing and listening solutions that drive impact where it matters most.

Emplifi’s vision of breaking down the barriers between marketing, commerce and care is backed by a thoughtful approach to innovation.

Forrester Wave: Social Suites, Q4 2024

Learn more

The Forrester Wave evaluates the most significant providers of social suite solutions, and named Emplifi a Leader. This visual shows how those providers were scored.

Ready to fuel your teams with A-CX?

Discover what Emplifi can do for you. We turn small teams into large ones, and large teams into well oiled machines, but either way, we offer the rocket ship, you just need to jump on.

What can you expect?

A live walkthrough of Emplifi Fuel tailored to your specific social marketing, commerce, and care needs
A benchmark of how your brand performs against peers in your industry
A partner who understands your business, and 22,000 others
A concrete action plan to go from disjointed teams to A-CX