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VS.

Emplifi is the No. 1 Khoros alternative for social media management and care

Emplifi unifies social media management and customer care in one powerful, easy-to-use platform. Book a demo to see why Emplifi is the top choice among Khoros alternatives.

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Comparison

See a head-to-head comparison of features for Sprinklr vs. Emplifi

Emplifi offers advanced analytics, powerful AI features, and cost-effective pricing for larger teams, whereas many customers find Khoros falls short in scalability and enterprise-ready capabilities.

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Unified social care and social platform

Split between separate modules
Robust and unified platform

Setup and onboarding

Long and complex onboarding process
Fast, guided onboarding with expert support

Customer support

Long, complex configurations
Fast, streamlined onboarding

AI & Automation

Limited capabilities

Social Media Marketing

Service & Care

Enterprise Integrations

Integrated Chatbot

Social Listening

Reporting

Basic reporting with limited customization
AI-powered analytics and customizable reporting

Shoppable UGC management

Unified social care and social platform

Split between separate modules
Robust and unified platform

Setup and onboarding

Long and complex onboarding process
Fast, guided onboarding with expert support

Customer support

Long, complex configurations
Fast, streamlined onboarding

AI & Automation

Limited capabilities

Social Media Marketing

Service & Care

Enterprise Integrations

Integrated Chatbot

Social Listening

Reporting

Basic reporting with limited customization
AI-powered analytics and customizable reporting

Shoppable UGC management

woman playing with dog
39%
decrease in messages in agent queues after launching bot
29%
decrease in average wait times after launching Emplifi's Chatbot
freshpet logo
"Emplifi supports us every day, in everything that we do. Our spokes on the wheel are integrated with Emplifi, making it easy for our teams to enter the correct data, which in turn helps with accurate reporting. Many critical decisions within our organization are made based on the information collected, and being able to run accurate reporting. The integrated Emplifi tools help us do that easily.”
Lisa Diehl Director, Consumer Care
Read the full story
The Forrester Wave evaluates the most significant providers of social suite solutions, and named Emplifi a Leader. This visual shows how those providers were scored.
Industry Leader

Forrester names Emplifi a Leader, Customer Favorite

Forrester evaluated the most significant social suite providers in their social suites wave. We were the only social media management software named as both a leader and a customer favorite, receiving top scores in price transparency and flexibility.

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Unified Platform

One platform. Every touchpoint.

Emplifi brings care, social, and commerce together into a single, easy-to-use platform — designed to break down silos and help your teams work better together. From content to customer care, Emplifi powers the entire customer experience.

Customer Care

Build exceptional customer experiences across every touchpoint

Emplifi Service empowers your team with comprehensive case management to resolve customer inquiries quickly and efficiently. Easily route, track, and manage cases across channels with intuitive tools that keep context at every step. Streamline workflows with advanced automation, collaborate seamlessly through CRM integrations, respond proactively with built-in listening, and maintain full oversight with powerful governance controls.

Analytics

Fast, flexible reporting made easy

Emplifi makes it simple to get the insights you need—fast. With intuitive tools and flexible reporting options, teams can generate reports in seconds, spot trends across channels, and share results without the hassle.

Frequently Asked Questions

Want to switch from Khoros to Emplifi?

Here’s what you need to know:

We make the transition smooth with a dedicated migration team to help move your data, workflows, case history, and reporting. We’ll ensure your teams are set up for success quickly — and ask us about special offers to help with the cost of switching.

Yes! Emplifi supports all major social, messaging, and review platforms with advanced routing, automation, and omnichannel case management.

Emplifi offers flexible, real-time analytics that combine care, content, and commerce in one place. While Khoros leans heavily on care data and third-party tools, Emplifi gives you fast, flexible insights across the entire customer journey.

Yes! Emplifi’s chatbot and automation tools streamline case resolution, handle common inquiries, and escalate with full context. Plus, everything works in harmony with your agent tools — no need for separate products.

Absolutely. Our onboarding team helps you tags, routing rules, and team structures so your transition is seamless.

Emplifi is built for complex, global operations with multi-brand support, granular permissions, localized dashboards, and governance controls — so every team gets what they need, and nothing they don’t.

AI Marketing users
Easy Transition

Making the switch? We’ve got you covered.

Hundreds of brands have seamlessly moved to Emplifi — let us help you do the same. Our migration team handles data, workflows, and reporting for a smooth transition. Plus, we have special deals for those ready to switch. Let’s make your move effortless.

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Outpace your competition with easy-to-use, innovative solutions

We’re recognized as a market leader in innovation, customer support, and ease of use from these organizations.