Customer Success

Solution Ambassador - North America

About Emplifi

It’s official, global digital marketing spend reached a record high of around $340 billion in 2020, and the future of CX management and social media spend is at the heart of every organization. This is why Emplifi has brought together world-leading specialists in everything CX and marketing related, to help innovative brands gain the insights they need to meet fast-changing expectations. As we work with some of the top Fortune 500 companies across the world, our mission is to help create powerful and progressive experiences across the entire customer journey

About the Customer Success Team

The Customer Success team is responsible for onboarding new clients and helping them use our products, so they get maximum value - leading to retention of existing client relationships and revenues at scale. We leverage the largest social media data set and CX management suite in the industry. We continue to challenge the status quo by introducing new innovations and enabling our clients to adopt our technology, helping them to scale their business no matter where they are or what industry they are in. 

As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever-growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor.

 

Job Summary

 

The Solution Ambassador is responsible for delivering value to key clients, driving success and expanding Emplifi’s value proposition across a strategic portfolio. Clients will consist of major international brands, companies, as well as media and agencies. Traveling may be a requirement. The hybrid role, will rely on a strong technical understanding of the product, potential workarounds and roadmap.

 

Location: We're open to you joining us from a home office anywhere in North America, with Central and Eastern time zones preferred.

What You’ll Do Here

  • Plan and execute strategic touchpoints as a trusted advisor and subject matter expert.
  • Position Emplifi solutions speaking to clients’ core challenges and business goals. Build and maintain an excellent relationship with current clients.
  • Map and create multiple conversations and opportunities with different budget holders within an organization and across various departments.
  • Represent the customer with day-to-day contact at Emplifi and act as a product expert for the entire suite of Emplifi products.
  • Communicate your expert product knowledge and continuous innovations into a winning strategy to proactively engage clients around value.
  • Collect feedback and expectations from clients regarding product development and address it to the Product Management team to reflect the voice of customers on the product roadmap.
  • Strive for success across key indicators for CSM, which are exceptional Retention (Renewals), Net Retention (Renewals + Upsells) and adoption of the Emplifi Suite.
  • Coordinate with the adoption team and leverage resources with client’s success in mind.
  • Proactively work on creating custom insight reports and projects through collaboration with the Emplifi Client Value Adoption team.
  • Deliver value propositions, product demonstrations and create materials and resources to support those efforts.
  • Take a consultative approach to guide users through their customer lifecycle, surfacing new products, ideas and innovations.
  • Strategic initiatives to drive product adoption, growth and innovations - acting as the product advocate internally and externally.

What You’ll Bring to Us

  • 2+ years of social media, digital marketing or CX solution design/consulting operating within web technologies, SaaS, online media or innovative online product environment
  • Strong sales instinct with excellent presentation skills.
  • MarTech expertise and technical acumen to grasp a complex product.
  • Fluent English on a business level, additional language is an advantage.
  • Strong public speaking skills and ability to coordinate multiple stakeholders.
  • Consultative data-driven approach and persistence when expanding within the client’s organization.
  • Great work ethic and competitive drive to be the best.
  • Active listening, empathy, persuasion skills.


What We Offer

  • International, fast paced and rapidly growing environment
  • Chance to work with the world’s biggest brands at the CX tech leader
  • Agile and open-minded culture, with high levels of trust and flexibility
  • Opportunity for professional growth and development
  • Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas
  • Benefits package including Medical, Dental, Vision & Life Coverage Options
  • Flexible Working Hours
  • 16 days PTO accrued annually
  • 12 paid Holidays
  • 2 Paid Community Service Days
  • Company paid STD and LTD
  • 401K
  • Monthly Home Office Stipend
  • 1 week Paid Parental Leave
  • Educational Reimbursement Opportunities
  • Referral Bonus Program
  • Access to an Employee Assistance Program (EAP)
  • Scheduled Company Learning Days and access to additional courses via our online Emplifi Academy
  • Premium subscription to Calm (health/fitness)
  • There’s more as well! Speak with us to find out all the details!
position:
Solution Ambassador - North America
department:
Customer Success
location:
Columbus
Employment Type:
Full-time
Apply Now!